domain.yml

version: "2.0"

intents:
  - greet
  - goodbye
  - affirm
  - deny
  - thankyou
  - mood_great
  - mood_unhappy
  - bot_challenge
  - organization_information_overview
  - organization_function
  - organization_structure
  - application_domains_selection:
      use_entities: []
  - application_selection:
      use_entities: []
  - navigate_application_entities
  - latest_articles_list
  - most_popular_articles_list
  - search_by_topic:
      use_entities: []
  - search_by_sponsor:
      use_entities: []
  - upcoming_event_information
  - enrol_to_event
  - upcoming_podcasts_information
  - enrol_to_podcast
  - upcoming_webinars_information
  - enrol_to_webinar
  - share_content
  - reset_application_domain
  - reset_application
  - site_accessibility_issue:
      use_entities: []
  - site_login_issue:
      use_entities: []
  - account_creating_issue:
      use_entities: []
  - generic_dissatisfaction:
      use_entities: []
  - searching_issue:
      use_entities: []
  - content_authenticity_doubts:
      use_entities: []
  - generic_suggestions
  - user_capability_request:
      use_entities: []
  - article_suggestions
  - keepup_with_trends
  - learn_about_innovations
  - personal_development
  - find_new_supplier_manufacturer
  - find_new_partner_distributor
  - make_online_purchase
  - identify_new_customer
  - seeking_carrer_opportunity
  - keep_eye_on_competitors
  - find_new_product
  - find_new_service
  - find_new_business_product
  - human_handoff
  - choose_helpful
  - choose_current_application
  - choose_app
  - post_personalized_feedback


entities:
  - application_domain
  - application_name
  - current_application
  - search_context
  - search_topic
  - reason_dissatisfaction
  - product_of_interest
  - sign_up_issue_reason
  - log_in_issue_reason
  - supplier
  - manufacturer
  - capability_component
  - article_subjects
  - asset_type
  - bot_helpful
  - user_email
  - focussed_intent

slots:
  application_domain:
    type: unfeaturized
  application_name:
    type: unfeaturized
  search_context:
    type: unfeaturized
  search_topic:
    type: unfeaturized
  reason_dissatisfaction:
    type: unfeaturized
  product_of_interest:
    type: unfeaturized
  sign_up_issue_reason:
    type: unfeaturized
  log_in_issue_reason:
    type: unfeaturized
  supplier:
    type: unfeaturized
  manufacturer:
    type: unfeaturized
  capability_component:
    type: unfeaturized
  article_subjects:
    type: unfeaturized
  asset_type:
    type: unfeaturized
  bot_helpful:
    type: unfeaturized
  user_email:
    type: unfeaturized
  current_application:
    type: bool
    influence_conversation: true
  focussed_intent:
    type: text
  personalized_feedback:
    type: text

actions:
  - deliver_application_list
  - search_by_topic
  - deliver_search
  - action_address_dissatisfaction
  - action_address_login_registration_issues
  - action_serve_curated_answers
  - action_choose_feedback
  - action_verify_select_application
  - action_save_feedback_for_improvement
  - action_default_fallback
  - action_set_focussed_intent

responses:
  utter_greet:
  - text: Hi! I'm Maximus, your assistant!
  utter_ask_handoff:
  - text: It looks like you want to be transferred to a human agent.
  utter_handoff:
  - text: Alright, I'll try to transfer you.
  utter_wouldve_handed_off:
  - text: If you were talking to me via chatroom, I would have handed you off to {handoffhost}.
  utter_no_handoff:
  - text: Since you haven't configured a host to hand off to, I can't send you anywhere!
  utter_ask_whatelse:
  - text: What else can I help you with?
  utter_help:
    - text: "I can help you with your general queries or issues you faced ...
        \nYou can ask me things like:
        \n- What are the available business domains of sites in Informa to select from?
        \n- what are the applications (or sites) under domain, Agriculture (or Healthcare)?
        \n- The current site was not loading in the morning, what might be the issue?
        \n- unable to log in with my current user_id and password, please let me know of the issue here.
        \n- Can not register with my Email: xyz@google.com, why?"
  utter_ask_continue:
  - text: Would you like to continue?

  utter_did_that_help:
  - text: "Did that help you?"

  utter_happy:
  - text: "Great, carry on!"

  utter_bye:
  - text: Goodbye!
  - text: Bye!
  - text: Ciao!
  - text: Bye, was nice talking to you!
  - text: Bye bye!

  utter_iamabot:
  - text: "I am a virtual assistant bot, powered by Rasa."

  utter_ask_more_details:
  - text: Could you be more specific?
  - text: Can you tell me more?

  utter_ask_rephrase:
  - text: Can you rephrase the question?

  utter_thank_suggestion:
  - text: Thanks for your input!

  utter_thumbsup:
  - text: 👍
  - text: Okay.
  - text: Got it.

  utter_what_help:
  - text: Ok, what can I help you with?

  utter_organization_information_overview:
  - text: "What information regarding Informa whould you like to read?"

  utter_organization_function:
  - text: "Informa functional overview goes here. What else do you need to know?"

  utter_organization_structure:
  - text: "Informa structural overview goes here. What else do you need to know?"

  utter_application_domains_selection:
  - text: "The various domains that host the range of knowledge base applications are as follows. Which one would you prefer selecting for further conversation?"
    buttons:
    - title: "science & technology"
      payload: '/choose{"application_domain":"science & technology"}'
    - title: "healthcare and medical science"
      payload: '/choose{"application_domain":"healthcare and medical science"}'

  utter_application_selection:
  - text: "The knowledge base applications under sector {application_domain} are as follows. Which one would you prefer selecting for further conversation?"
    buttons:
    - title: "NoJitter.com"
      payload: '/choose{"application_name":"nojitter"}'
    - title: "NetworkComputing.com"
      payload: '/choose{"application_name":"nwc"}'

  utter_navigate_application_entities:
  - text: " search , by author or"
  - text: "please select you choice of action:"
    buttons:
    - title: "Search Articles by subject or topic"
      payload: '/choose{"search_context":"searchbytopic"}'
    - title: "Search Articles by Sponsor"
      payload: '/choose{"search_context":"searchbysponsor"}'
    - title: "List top 5 latest Articles"
      payload: '/choose{"search_context":"latestarticles"}'
    - title: "List top 5 most popular Articles"
      payload: '/choose{"search_context":"popularticles"}'
    - title: "Upcoming Webinars"
      payload: '/choose{"search_context":"upcomingwebiars"}'
    - title: "Upcoming Events"
      payload: '/choose{"search_context":"upcomingevents"}'

  utter_search:
  - text: "You are now about to search: {search_context}."
  - text: "Please type in the search text"
  utter_continue:
    - text: "Ok carry on please"
  utter_ask_stop:
    - text: "So you want to stop the conversation"
  utter_stop:
    - text: "Please close the chat window"
  utter_did_you_mean:
    - text: "Sorry, not sure what you meant exactly. can you please re-phrase your statement."
  utter_revert_fallback_and_reapply_last_intent:
    - text: "utter_revert_fallback_and_reapply_last_intent"
  utter_default:
    - text: "I give up."

  utter_ask_bot_helpful:
  - text: "Was the suggestion helpful:"
    buttons:
    - title: "Yes"
      payload: '/choose_helpful{"bot_helpful":"yes"}'
    - title: "No"
      payload: '/choose_helpful{"bot_helpful":"no"}'

  utter_ask_application_context:
  - text: "Does the query you have concern the present site or you want to switch the context to some other site:"
    buttons:
    - title: "Yes, present site"
      payload: '/choose_current_application{"current_application":true}'
    - title: "No, I want to switch to another site context. Please show me a list to choose from."
      payload: '/choose_current_application{"current_application":false}'

  utter_express_sorry:
    - text: "We are sorry you faced the issue. Let us find you a resolution for the problem:"
  utter_express_regards:
    - text: "Thank you for the suggestion. We will keep this in our queue and will give it a thought."
  search_by_topic:
  - text: here is your answer or list of contents on the subject {search_topic}

  utter_noworries:
  - text: No worries!
  - text: You're welcome!
  - text: I'm happy to help.

  utter_anything_else:
  - text: Is there anything else I can help you with?

session_config:
  session_expiration_time: 480
  carry_over_slots_to_new_session: true