Hi Ray,

We're sorry for the inconvenience you're experiencing right now.

It seems to me that you're sending this report/feedback form under the username of 'testament'. Are you using two different accounts?

It may also be the case wherein your Internet Provider there in China is blocking / not allowing the app to connect to the Linx's Server IP Address.

Also, can you send us additional details by answering these questions below:

1. Can you give us more details on what steps you've done on the App before you started encountering problems on it?

2. What's your Linx app version?(You can find it in Settings -> About inside the Linx app)

3. If possible, can you send us a Screenshot where you're encountering the problem?


At the meantime, you can also try restart the app(please refer to the steps below)