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Oct 25th, 2014
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  1. Dear hiring manager:
  2.  
  3. My name is Jonas del Angel, and I am writing to apply for the position of Programmer Analyst IV posted on your website 10/17/2014.
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  5. With 6 years of experience using Linux, 4 years giving IT related customer service, and 2 years becoming familiar with UTPA IT policies, procedures, and systems, I believe I would be a perfect fit for this position. I graduated from South Texas College with an associate’s degree in applied technology as a networking specialist, and I will be obtaining my bachelor’s degree in applied Information Technology this May. Since graduating with my associates, I have worked at UTPA for the past 2 years serving as a Computer User Service Specialist for IT Support Services. I have gained a great deal of experience and knowledge working with this department, including becoming familiar with systems being used at UTPA, policies and procedures for incident and call handling, as well as having to utilize good communication skills with the faculty and staff in order to provide good customer service while resolving issues that they are having with software or hardware.
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  7. Working as a call center agent for IT, I have to often utilize resources such as search engines to try and find solutions to problems we don’t encounter often. When resolving the problem, I would take the information and turn it into a knowledge base article that is shared with my coworkers so that it is documented should the issue occur again in the future. I also helped test and identify unknown issues with web pages and applications for other areas in IT before they moved them into production environments. I also have spent time in becoming familiar with other programming languages outside what was taught in my college courses such as: C, C++, C#, Python, Ruby, and Visual Basic.
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  9. If you would like to discuss my qualifications further, please don’t hesitate to call me at (956) 457-6414. I can also be reached by email at jadelangel@utpa.edu.
  10.  
  11.  
  12. Sincerely,
  13.  
  14. Jonas del Angel
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