What would you like to discuss? Brand: HostGator.com Department: Support
domain and emails
5:50:45 PM AccountVerifyAttempt: {"is_success":0,"username":"muyinmolly@gmail.com"}
5:51:00 PM AccountVerifyAttempt: {"is_success":0,"username":"muyinmolly@gmail.com"}
5:51:06 PM AccountVerifyAttempt: {"is_success":1,"username":"muyinmolly@gmail.com"}
5:51:09 PM ChatSniped: {"staffId":"24704"}
5:51:50 PM Blake Chancellor: Thank you for contacting Live Support. My name is Blake, and I will be happy to assist you today.
5:52:02 PM mollie: hi blake~
5:52:10 PM Blake Chancellor: Hello.
5:52:38 PM mollie: i purchased a domain through godaddy, which I forwarded to a shopify store
5:52:57 PM mollie: i'm trying to figure out how to set up email addresses with that domain.
5:52:57 PM Blake Chancellor: Ok.
5:53:10 PM Blake Chancellor: Did you point the name servers or the A record?
5:53:35 PM mollie: name servers
5:53:41 PM mollie: i believe
5:54:19 PM Blake Chancellor: OK in order to use our servers for mail. We would need you to point the name servers to us then we can point our DNS to Shopify.
5:54:31 PM mollie: oh~~
5:54:49 PM mollie: can you show me how to do that step by step?
5:55:54 PM mollie: i'm logged in my godaddy account already.
5:56:04 PM Blake Chancellor: Well first step is you need to go to goDaddy and have them change your name servers to 1st Nameserver: ns8143.hostgator.com
2nd Nameserver: ns8144.hostgator.com
5:56:14 PM Blake Chancellor: Note that this update will take approx 24-48 hours.
5:57:09 PM mollie: ok
5:57:15 PM mollie: what after that?
5:57:53 PM Blake Chancellor: We need the DNS records from Shopify.
5:58:11 PM Blake Chancellor: https://docs.shopify.com/manual/settings/domains/third-party-domains
6:00:01 PM mollie: sigh...
6:00:07 PM mollie: i'm not sure i got this part
6:00:41 PM Blake Chancellor: Ok all you need to do is go to SHOPIFY support and ask them for your DNS records to give to HostGator.
6:00:48 PM mollie: oh, i see this -- https://docs.shopify.com/manual/settings/domains/third-party-domains/popular-providers/hostgator
6:00:51 PM Blake Chancellor: They most likely already have emailed them to you.
6:01:54 PM Blake Chancellor: Do you have your shopify name?
6:02:04 PM mollie: yes
6:02:14 PM mollie: but they didn't email me my DNS records
6:03:48 PM Blake Chancellor: OK Whats your shopify address?
6:04:03 PM mollie: kawaii-blend.myshopify.com
6:05:07 PM Blake Chancellor: for http://muyinjewelry.com/ correct?
6:05:34 PM mollie: yes. I have several domain names but muyinjewelry.com is the main one
6:05:45 PM mollie: just one hosting plan
6:07:21 PM Blake Chancellor: Is the shopify store for that domain?
6:08:09 PM mollie: no. The shopify store is for kawaiiblend.com (which I bought from godaddy and want to point to hostgator)
6:08:17 PM Blake Chancellor: OK perfect thank you.
6:11:55 PM Blake Chancellor: OK lets see if this works now.
6:12:05 PM Blake Chancellor: It most likely will take a while to update.
6:12:20 PM mollie: ? you already changed it for me?
6:12:46 PM mollie: i haven't even figured out the whatever DNS records from shopify...
6:13:10 PM Blake Chancellor: I found them ;-)
6:13:32 PM mollie: oh thanks. you're a genius :)
6:13:52 PM mollie: so basically i just wait for now, right?
6:14:03 PM Blake Chancellor: I stole them from your previous setup.
6:14:08 PM Blake Chancellor: One moment.
6:19:06 PM Blake Chancellor: Ok everything is setup correctly.
6:19:23 PM Blake Chancellor: After the transition happens you will be able to login to cPanel and create email for this domain.
6:19:28 PM mollie: ok so, I see kawaiiblend.com showing up in my cpanel
6:19:47 PM mollie: so do i need to redirect it to kawaii-blend.shopify.com?
6:20:01 PM Blake Chancellor: No the DNS will do that.
6:20:14 PM Blake Chancellor: Actually can you go to MX Entry and change something for me?
6:20:33 PM Blake Chancellor: Change the entry from kawaiiblend.com to mail.kawaiiblend.com
6:20:36 PM mollie: what's MX entry?
6:21:10 PM mollie: oh, i see it now
6:21:50 PM mollie: domain says kawaiiblend.com
6:22:03 PM Blake Chancellor: Change it to mail.kawaiiblend.com
6:22:06 PM mollie: MX records say mail.kawaiiblend.com
6:22:43 PM Blake Chancellor: Wonderful.
6:22:57 PM mollie: you mean change the destination of MX records? If so, it already says " mail.kawaiiblend.com "
6:23:11 PM Blake Chancellor: Ok Perfect thats what it needs to be.
6:23:27 PM mollie: wow.
6:23:42 PM mollie: you mean the only thing I need to do now is to set up the email addresses I want?
6:24:56 PM mollie: the url redirect already seems to be working. That's fast!
6:25:09 PM Blake Chancellor: Exactly. And then if you need to configure your a mail client you can find the settings in Email Accounts then there will be a small drop down box in line with the email account and you click Configure Email Client.
6:25:39 PM mollie: yes I know how to do it from there. :)
6:25:53 PM mollie: It's the changing DNS redirect part that ALWAYS confuses me.
6:26:03 PM mollie: I've done it several times but it still gives me headaches.
6:26:24 PM mollie: thanks so much!
6:26:45 PM Blake Chancellor: Your very welcome.
6:26:49 PM Blake Chancellor: Did you need help with anything else?
6:27:05 PM mollie: nope, that's all I need. thanks!
6:27:15 PM mollie: Have a happy thanksgiving!
6:27:25 PM mollie: remember to eat pie.. :)
6:28:10 PM Blake Chancellor: We were just discussing pie lol
6:28:12 PM Blake Chancellor: Thank you for being so patient it was a pleasure serving you.
6:28:15 PM Blake Chancellor: If you could take a minute to let us know if your questions were answered and/or your support request was resolved, it would help us to improve our customer service. To do that, just click the button that says "Rate and Exit" in the upper right hand corner. The survey takes less than a minute to fill out.
6:28:21 PM mollie: ah, can i get a transcript for the chat?