Hello,

While we appreciate your service issue, as a non-Cogent customer we are unable to provide you with support for your issue.  You should definitely be taking your issue up with your provider, if they feel there is an issue on the Cogent network, they should engage us directly so we can work to resolve any issue present.

Apologies for any inconvenience,

Stephen
Cogent Support Team
-----Original Message-----
My ISP told me to contact you to see if I could get any info on this issue.

Many tracerts route through you and end up with insanely high ping.

Tracing route to 185.21.216.134 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    33 ms    22 ms    23 ms  hlrn-dsl-gw08.hlrn.qwest.net [207.225.112.8]
  3    22 ms    22 ms    22 ms  hlrn-agw1.inet.qwest.net [71.217.188.57]
  4    39 ms    40 ms    40 ms  dal-pcor-03.inet.qwest.net [67.14.2.178]
  5    42 ms    44 ms    40 ms  te0-3-0-17.ccr21.dfw03.atlas.cogentco.com
[154.54.11.165]
  6    41 ms    41 ms    40 ms  be2032.ccr22.dfw01.atlas.cogentco.com
[154.54.6.53]
  7    52 ms    51 ms    51 ms  be2010.ccr22.mci01.atlas.cogentco.com
[154.54.46.217]
  8    54 ms    53 ms    53 ms  be2157.ccr42.ord01.atlas.cogentco.com
[154.54.6.118]
  9    78 ms    78 ms    78 ms  be2138.ccr22.bos01.atlas.cogentco.com
[154.54.43.202]
 10   144 ms   144 ms   143 ms  be2387.ccr22.lpl01.atlas.cogentco.com
[154.54.44.166]
 11   152 ms   152 ms   152 ms  be2183.ccr42.ams03.atlas.cogentco.com
[154.54.58.70]
 12   154 ms   154 ms   154 ms  be2440.agr21.ams03.atlas.cogentco.com
[130.117.50.6]
 13   164 ms   163 ms   164 ms
te0-0-1-0.nr12.b021908-0.ams03.atlas.cogentco.com [154.25.1.70]
 14   162 ms   154 ms   153 ms  149.11.64.214
 15   157 ms   156 ms   156 ms  185.21.216.65
 16   153 ms   153 ms   157 ms  185.21.216.134

Trace complete.


Tracing route to 89.117.110.38.rdns.lunanode.com [38.110.117.89]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    25 ms    25 ms    23 ms  hlrn-dsl-gw08.hlrn.qwest.net [207.225.112.8]
  3    22 ms    22 ms    24 ms  hlrn-agw1.inet.qwest.net [71.217.188.57]
  4    39 ms    40 ms    40 ms  dal-pcor-03.inet.qwest.net [67.14.2.178]
  5    40 ms    40 ms    40 ms  te0-3-0-17.ccr21.dfw03.atlas.cogentco.com
[154.54.11.165]
  6    41 ms    41 ms    41 ms  be2032.ccr22.dfw01.atlas.cogentco.com
[154.54.6.53]
  7    51 ms    51 ms    51 ms  be2010.ccr22.mci01.atlas.cogentco.com
[154.54.46.217]
  8    53 ms    53 ms    52 ms  be2157.ccr42.ord01.atlas.cogentco.com
[154.54.6.118]
  9    77 ms    78 ms    77 ms  be2080.ccr22.yyz02.atlas.cogentco.com
[154.54.42.6]
 10    78 ms    78 ms    78 ms  be2429.rcr12.yyz01.atlas.cogentco.com
[154.54.1.158]
 11    78 ms    78 ms    78 ms
te0-0-2-2.nr11.b011152-1.yyz01.atlas.cogentco.co
m [154.24.6.134]
 12    77 ms    77 ms    78 ms  38.140.10.90

Trace complete.


Tracing route to ophion.feralhosting.com [185.21.217.8]
over a maximum of 30 hops:

  1    <1 ms    <1 ms     1 ms  192.168.0.1
  2    23 ms    22 ms    23 ms  hlrn-dsl-gw08.hlrn.qwest.net [207.225.112.8]
  3    22 ms    22 ms    22 ms  hlrn-agw1.inet.qwest.net [71.217.188.57]
  4    40 ms    40 ms    39 ms  dal-pcor-03.inet.qwest.net [67.14.2.178]
  5    40 ms    40 ms    40 ms  te0-3-0-17.ccr21.dfw03.atlas.cogentco.com
[154.54.11.165]
  6    40 ms    41 ms    41 ms  be2031.ccr21.dfw01.atlas.cogentco.com
[154.54.7.45]
  7    51 ms    50 ms    50 ms  be2012.ccr21.mci01.atlas.cogentco.com
[154.54.2.113]
  8    54 ms    54 ms    53 ms  be2156.ccr41.ord01.atlas.cogentco.com
[154.54.6.86]
  9    78 ms    78 ms    78 ms  be2137.ccr21.bos01.atlas.cogentco.com
[154.54.43.194]
 10   144 ms   144 ms   144 ms  be2386.ccr21.lpl01.atlas.cogentco.com
[154.54.44.162]
 11   152 ms   152 ms   152 ms  be2182.ccr41.ams03.atlas.cogentco.com
[154.54.77.245]
 12   154 ms   154 ms   154 ms  be2434.agr21.ams03.atlas.cogentco.com
[130.117.2.241]
 13   154 ms   155 ms   154 ms
te0-0-2-2.nr12.b021908-0.ams03.atlas.cogentco.com [154.25.1.66]
 14   165 ms   153 ms   153 ms  149.11.64.214
 15   154 ms   154 ms   154 ms  ophion.feralhosting.com [185.21.217.8]

Trace complete.


Any help would be appreciated.



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