if(packet.data.docId == null) {
                if(is_employee  && packet.data.iteration == 1){
                    $('#consult-request-modal').modal('show');
                    playSound();
                    consultationLog('".ConsultationLog::REQUEST_RECEIVED."', packet.data.hash, '');
                }
                else if(!is_employee && packet.data.iteration > 1){
                    $('#consult-request-modal').modal('show');
                    playSound();
                    consultationLog('".ConsultationLog::REQUEST_RECEIVED."', packet.data.hash, '');
                }
            }
            //selected consultant
            else if (packet.data.docId != null && packet.data.docId == user_id) {

                    $('#consult-request-modal').modal('show');
                    playSound();
                    consultationLog('".ConsultationLog::REQUEST_RECEIVED."', packet.data.hash, '');
            }