BfB date corrections

2012-11-25 Customer rang up RE printer repair
2012-11-26 Customer had to visit online store to register printer for repair
2012-11-28 Customer shipped package to BfB (Customer took out insurance)
2012-12-01 Printer was damaged in Shipping
2012-12-01 BfB signed for Printer as “good condition”
2012-12-05 BfB told customer of damage to Printer
2012-12-05 Customer contacted shipping company claimed on insurance
2012-12-14 BfB offered to replace some parts for free using second hand parts
2012-12-14 Customer was told several additional parts required replacement
2012-12-18 Shipping company told customer BfB had signed for printer in “good condition”
2012-12-19 Customer was told cost of repairs would be ~£150
2012-12-19 Customer was told printer would be ready in 5 days
2013-01-02 Customer received quote for repairs of ~£270
2013-01-08 Customer still hasn’t received printer
2013-01-24 Customer emails support to ask for a status update
2013-01-24 Customer was told printer is ready (why wasn’t he informed?)
2013-01-24 Customer makes full payment via paypal
2013-01-24 Customer was told item would ship on the 2013-02-28 an would have the item on the 2013-02-29
2013-01-29 Customer received additional invoices for additional amounts despite all payments being made in full. (These invoices were not of the same value of the actual amount paid)
2013-01-29 Customer informed BfB that the invoices were non-relevant and that full payment had already been made.
2013-01-29 Customer emailed BfB requesting tracking number
2013-01-29 Customer was told printer hadn’t shipped but it would ship today and he would have on the 30th.
2013-01-30 Customer received printer
2013-02-01 Customer unboxed printer, no sign of visible damage from transit
2013-02-04 Customer asked BfB if printer had been tested
2013-02-04 BfB informed customer a test print cube was printed
2013-02-04 Customer informed BfB that if he aligns the print head it will damage the printer.
2013-02-05 Customer was asked to change settings on the printer.
2013-02-05 Customer informed BfB setting wasn’t available
2013-02-05 Customer informed printing was not performed after repairs completed but was tested before repairs completed (before printer bed was changed)
2013-02-05 BfB request customer update firmware (no instructions or resources provided)
2013-02-05 Customer requests resources from BfB to update firmware
2013-02-05 Customer provided resources from BfB to update firmware
2013-02-05 Customer requested help from BfB customer service manager for the second time (after receiving no response initially)
2013-02-05 Customer received email from BfB customer service manager stating technical would be in touch.
2013-02-05 Customer updated Firmware and ran initial compulsary scan
2013-02-05 Scan stuck the print head firmly into bed again damaging the print bed and possibly the head
2013-02-05 Customer informed BfB of the situation with the head stuck in the bed.
2013-02-05 BfB requested customer used a magnet and other tools to “trick” the printer into thinking it was in the position
2013-02-05 Customer did not have tools or skills available and was worried about further damage so declined and requested printer was delivered back to BfB to be repaired.
2013-02-05 Customer packaged up printer ready for collection
2013-02-06 UPS picked up up printer
2013-02-15 Customer received repaired printer however printer would not extrude material
2013-02-16 Customer informed BfB unable to extrude and printer head is lose on Z axis
2013-02-16 Customer resolved extrusion issue with advice from BfB
2013-02-18 Customer attempted to fix lose printer head issue however did not have required tools
2013-02-20 Customer requested a ball driver as to resolve the issue himself
2013-02-22 BfB dipatched ball driver to customer
2013-02-25 Customer resolved lose printer head issue himself using tool provided by BfB