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- T-Mobile: We have received your information and will connect you with a T-Mobile Chat Specialist soon.
- SheilaA: Hi! Nice to meet you online.
- SheilaA: I understand that you have concern with your referral, William.
- You: Yep, I was wondering how this thing works
- You: I got the referral email from my friend
- SheilaA: I understand that.
- You: and I went instore and signed up several days ago
- SheilaA: No worries, I can definitely check this for you.
- SheilaA: Let me just pull up your account to better assist you.
- SheilaA: Thank you for letting us know about it.
- SheilaA: Just to confirm , have you signed up online for your referral?
- You: How do I do that?
- You: I may have been signed up
- SheilaA: That's correct.
- You: I got an email a while afterwards "Welcoming me to the refferal system"
- SheilaA: Let me check my resources for you.
- You: Thank you
- SheilaA: Anything for you, William.
- SheilaA: Just to verify, have you registered at https://referral.t-mobile.com/ ?
- You: I have not
- You: but I just tried to sign in
- You: and apparently I have an account? I've never been there before though.
- SheilaA: I got your point. This may be done when you went to the store for your referral.
- SheilaA: Please be advised that the Referrer and Referee must sign up at https://www.referral.t-mobile.com/.
- SheilaA: You must both maintain active service with T-Mobile for at least 45 days to receive the promotional card.
- You: Wasnt the promotion a free year of unlimited data though?
- You: or is that what you're talking about
- SheilaA: Yes.
- You: also on my page I don't have anything that shows referral status
- You: http://puu.sh/d9H1v/1ad00d423f.png
- SheilaA: Thank you for that.
- You: I'm just worried that this may not have been set up properly
- SheilaA: Please ask the referee to sign up at https://www.referral.t-mobile.com/ so that this will both apply on your account.
- You: the salesperson at the store had apparently never heard of the promotion before
- You: oh he's already signed up
- You: do you want his phone number to check or something?
- SheilaA: Oh, I see. Once you both signed up at https://www.referral.t-mobile.com/ the system will automatically recognized your application.
- You: -[redacted]- is my referee's number
- You: So what you're telling me is that in ~45 days the free year of unlimited data will start?
- SheilaA: Thank you for that information. However, with this we will be needing to access the other account and we will need an account verification for it.
- SheilaA: Let me double check the data for you, William.
- You: Okay
- SheilaA: Thanks.
- SheilaA: As I checked it here, yes you are correct.
- SheilaA: As long as you have successfully both registered for the referral program.
- SheilaA: After that period if the promo still did not appear on your account. You may contact Refer-a-Friend Program Support at this number 1-866-299-8922 to make sure that all of your concerns with the program will be fully addressed.
- SheilaA: Rest assured that once you give them a ring, they will be assisting you immediately.
- SheilaA: No worries. I will take note what we have done and discussed today on your account so that you will not repeat yourself again regarding your referral.
- You: Alright, well thanks for the help
- Agent is typing...
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