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Nov 28th, 2014
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  3. T-Mobile: We have received your information and will connect you with a T-Mobile Chat Specialist soon.
  4. SheilaA: Hi! Nice to meet you online.
  5. SheilaA: I understand that you have concern with your referral, William.
  6. You: Yep, I was wondering how this thing works
  7. You: I got the referral email from my friend
  8. SheilaA: I understand that.
  9. You: and I went instore and signed up several days ago
  10. SheilaA: No worries, I can definitely check this for you.
  11. SheilaA: Let me just pull up your account to better assist you.
  12. SheilaA: Thank you for letting us know about it.
  13. SheilaA: Just to confirm , have you signed up online for your referral?
  14. You: How do I do that?
  15. You: I may have been signed up
  16. SheilaA: That's correct.
  17. You: I got an email a while afterwards "Welcoming me to the refferal system"
  18. SheilaA: Let me check my resources for you.
  19. You: Thank you
  20. SheilaA: Anything for you, William.
  21. SheilaA: Just to verify, have you registered at https://referral.t-mobile.com/ ?
  22. You: I have not
  23. You: but I just tried to sign in
  24. You: and apparently I have an account? I've never been there before though.
  25. SheilaA: I got your point. This may be done when you went to the store for your referral.
  26. SheilaA: Please be advised that the Referrer and Referee must sign up at https://www.referral.t-mobile.com/.
  27. SheilaA: You must both maintain active service with T-Mobile for at least 45 days to receive the promotional card.
  28. You: Wasnt the promotion a free year of unlimited data though?
  29. You: or is that what you're talking about
  30. SheilaA: Yes.
  31. You: also on my page I don't have anything that shows referral status
  32. You: http://puu.sh/d9H1v/1ad00d423f.png
  33. SheilaA: Thank you for that.
  34. You: I'm just worried that this may not have been set up properly
  35. SheilaA: Please ask the referee to sign up at https://www.referral.t-mobile.com/ so that this will both apply on your account.
  36. You: the salesperson at the store had apparently never heard of the promotion before
  37. You: oh he's already signed up
  38. You: do you want his phone number to check or something?
  39. SheilaA: Oh, I see. Once you both signed up at https://www.referral.t-mobile.com/ the system will automatically recognized your application.
  40. You: -[redacted]- is my referee's number
  41. You: So what you're telling me is that in ~45 days the free year of unlimited data will start?
  42. SheilaA: Thank you for that information. However, with this we will be needing to access the other account and we will need an account verification for it.
  43. SheilaA: Let me double check the data for you, William.
  44. You: Okay
  45. SheilaA: Thanks.
  46. SheilaA: As I checked it here, yes you are correct.
  47. SheilaA: As long as you have successfully both registered for the referral program.
  48. SheilaA: After that period if the promo still did not appear on your account. You may contact Refer-a-Friend Program Support at this number 1-866-299-8922 to make sure that all of your concerns with the program will be fully addressed.
  49. SheilaA: Rest assured that once you give them a ring, they will be assisting you immediately.
  50. SheilaA: No worries. I will take note what we have done and discussed today on your account so that you will not repeat yourself again regarding your referral.
  51. You: Alright, well thanks for the help
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