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just received it on my email. sent by steam?

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Jun 26th, 2016
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  1. <!DOCTYPE html>
  2. <html class=" responsive">
  3. <head>
  4. <meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
  5. <meta name="viewport" content="width=device-width,initial-scale=1">
  6. <meta name="theme-color" content="#171a21">
  7. <title>Steam Support</title>
  8. <link rel="shortcut icon" href="/favicon.ico" type="image/x-icon">
  9.  
  10. <link href="https://help.steampowered.com/public/shared/css/motiva_sans.css?v=vit7XT-GOGtj" rel="stylesheet" type="text/css" >
  11. <link href="https://help.steampowered.com/public/shared/css/buttons.css?v=9_jx_F54njlG" rel="stylesheet" type="text/css" >
  12. <link href="https://help.steampowered.com/public/shared/css/shared_global.css?v=hj1hAeQAT2Fi" rel="stylesheet" type="text/css" >
  13. <link href="https://help.steampowered.com/public/shared/css/store_game_shared.css?v=nBeZ_zHnCoNj" rel="stylesheet" type="text/css" >
  14. <link href="https://help.steampowered.com/public/css/help.css?v=b3512878" rel="stylesheet" type="text/css" >
  15. <link href="https://help.steampowered.com/public/shared/css/shared_responsive.css?v=k35YT5nUlrjt" rel="stylesheet" type="text/css" >
  16. <script>
  17. (function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){
  18. (i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o),
  19. m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m)
  20. })(window,document,'script','//www.google-analytics.com/analytics.js','ga');
  21.  
  22. ga('create', 'UA-63631619-1', 'auto', {
  23. 'sampleRate': 50 });
  24. ga('set', 'dimension1', false );
  25. ga('set', 'dimension2', 'External' );
  26. ga('set', 'dimension3', 'default' );
  27. ga('set', 'dimension4', "default\/" );
  28. ga('send', 'pageview');
  29.  
  30. </script>
  31. <script type="text/javascript" src="https://help.steampowered.com/en/public/shared/javascript/jquery-1.8.3.min.js?v=.TZ2NKhB-nliU"></script>
  32. <script type="text/javascript">$J = jQuery.noConflict();</script><script type="text/javascript" src="https://help.steampowered.com/en/public/shared/javascript/tooltip.js?v=.MkQ-ab-cxeF7"></script>
  33.  
  34. <script type="text/javascript" src="https://help.steampowered.com/en/public/shared/javascript/shared_global.js?v=b3512878"></script>
  35.  
  36. <script type="text/javascript" src="https://help.steampowered.com/en/public/shared/javascript/shipping.js?v=b3512878"></script>
  37.  
  38. <script type="text/javascript" src="https://help.steampowered.com/en/public/javascript/help.js?v=b3512878"></script>
  39.  
  40. <script type="text/javascript" src="https://help.steampowered.com/en/public/shared/javascript/dselect.js?v=b3512878"></script>
  41.  
  42. <script type="text/javascript">
  43. setTimezoneCookies();
  44. $J( function($) {
  45. window.BindHelpTooltip = function( $Selector ) { $Selector.v_tooltip( {'tooltipClass': 'help_tooltip', 'dataName': 'helpTooltip' } ); };
  46. BindHelpTooltip( $('[data-help-tooltip]') );
  47. });</script><script type="text/javascript" src="https://help.steampowered.com/en/public/shared/javascript/shared_responsive_adapter.js?v=b3512878"></script>
  48.  
  49. <meta name="Description" content="Log in to your Steam account to get help with your Steam games, contact Steam Support, request refunds, and more. Help is also available if you can't log in, need to reset your password, or recover a hijacked account.">
  50.  
  51.  
  52. <link rel="image_src" href="https://steamcommunity-a.akamaihd.net/public/shared/images/responsive/share_steam_logo.png">
  53.  
  54.  
  55. <link rel="alternate" href="https://help.steampowered.com/" hreflang="x-default">
  56. <link rel="alternate" href="https://help.steampowered.com/bg/" hreflang="bg">
  57. <link rel="alternate" href="https://help.steampowered.com/cs/" hreflang="cs">
  58. <link rel="alternate" href="https://help.steampowered.com/da/" hreflang="da">
  59. <link rel="alternate" href="https://help.steampowered.com/nl/" hreflang="nl">
  60. <link rel="alternate" href="https://help.steampowered.com/en/" hreflang="en">
  61. <link rel="alternate" href="https://help.steampowered.com/fi/" hreflang="fi">
  62. <link rel="alternate" href="https://help.steampowered.com/fr/" hreflang="fr">
  63. <link rel="alternate" href="https://help.steampowered.com/de/" hreflang="de">
  64. <link rel="alternate" href="https://help.steampowered.com/el/" hreflang="el">
  65. <link rel="alternate" href="https://help.steampowered.com/hu/" hreflang="hu">
  66. <link rel="alternate" href="https://help.steampowered.com/it/" hreflang="it">
  67. <link rel="alternate" href="https://help.steampowered.com/ja/" hreflang="ja">
  68. <link rel="alternate" href="https://help.steampowered.com/ko/" hreflang="ko">
  69. <link rel="alternate" href="https://help.steampowered.com/no/" hreflang="no">
  70. <link rel="alternate" href="https://help.steampowered.com/pl/" hreflang="pl">
  71. <link rel="alternate" href="https://help.steampowered.com/pt/" hreflang="pt">
  72. <link rel="alternate" href="https://help.steampowered.com/pt-br/" hreflang="pt-br">
  73. <link rel="alternate" href="https://help.steampowered.com/ro/" hreflang="ro">
  74. <link rel="alternate" href="https://help.steampowered.com/ru/" hreflang="ru">
  75. <link rel="alternate" href="https://help.steampowered.com/zh-cn/" hreflang="zh-cn">
  76. <link rel="alternate" href="https://help.steampowered.com/es/" hreflang="es">
  77. <link rel="alternate" href="https://help.steampowered.com/sv/" hreflang="sv">
  78. <link rel="alternate" href="https://help.steampowered.com/zh-tw/" hreflang="zh-tw">
  79. <link rel="alternate" href="https://help.steampowered.com/th/" hreflang="th">
  80. <link rel="alternate" href="https://help.steampowered.com/tr/" hreflang="tr">
  81. <link rel="alternate" href="https://help.steampowered.com/uk/" hreflang="uk">
  82.  
  83. </head>
  84. <body class="v6 responsive_page">
  85.  
  86. <div class="responsive_page_frame with_header">
  87.  
  88. <div class="responsive_page_menu_ctn mainmenu">
  89. <div class="responsive_page_menu" id="responsive_page_menu">
  90. <div class="mainmenu_contents">
  91. <div class="mainmenu_contents_items">
  92. <a class="menuitem" href="https://help.steampowered.com/en/login/">
  93. Login </a>
  94.  
  95. <a class="menuitem supernav" href="http://store.steampowered.com/" data-tooltip-type="selector" data-tooltip-content=".submenu_store">
  96. Store </a>
  97. <div class="submenu_store" style="display: none;" data-submenuid="store">
  98. <a class="submenuitem" href="http://store.steampowered.com/">Featured</a>
  99. <a class="submenuitem" href="http://store.steampowered.com/explore/">Explore</a>
  100. <a class="submenuitem" href="http://store.steampowered.com/curators/">Curators</a>
  101. <a class="submenuitem" href="http://steamcommunity.com/my/wishlist/">Wishlist</a>
  102. <a class="submenuitem" href="http://store.steampowered.com/news/">News</a>
  103. <a class="submenuitem" href="http://store.steampowered.com/stats/">Stats</a>
  104. </div>
  105.  
  106.  
  107. <a class="menuitem supernav" style="display: block" href="http://steamcommunity.com/" data-tooltip-type="selector" data-tooltip-content=".submenu_community">
  108. Community </a>
  109. <div class="submenu_community" style="display: none;" data-submenuid="community">
  110. <a class="submenuitem" href="http://steamcommunity.com/">Home</a>
  111. <a class="submenuitem" href="http://steamcommunity.com/discussions/">Discussions</a>
  112. <a class="submenuitem" href="http://steamcommunity.com/workshop/">Workshop</a>
  113. <a class="submenuitem" href="http://steamcommunity.com/greenlight/">Greenlight</a>
  114. <a class="submenuitem" href="http://steamcommunity.com/market/">Market</a>
  115. <a class="submenuitem" href="http://steamcommunity.com/?subsection=broadcasts">Broadcasts</a>
  116. <a class="submenuitem moderator" href="http://steamcommunity.com/dmca/">DMCA Notices</a>
  117. </div>
  118.  
  119.  
  120.  
  121.  
  122.  
  123. <a class="menuitem" href="https://help.steampowered.com/en/">
  124. Support </a>
  125.  
  126. <div class="minor_menu_items">
  127. <div class="menuitem change_language_action">
  128. Change language </div>
  129. <div class="menuitem" onclick="Responsive_RequestDesktopView();">
  130. View desktop website </div>
  131. </div>
  132. </div>
  133. <div class="mainmenu_footer_spacer"></div>
  134. <div class="mainmenu_footer">
  135. <div class="mainmenu_footer_logo"><img src="https://steamcommunity-a.akamaihd.net/public/shared/images/responsive/logo_valve_footer.png"></div>
  136. © Valve Corporation. All rights reserved. All trademarks are property of their respective owners in the US and other countries. <span class="mainmenu_valve_links">
  137. <a href="http://store.steampowered.com/privacy_agreement/" target="_blank">Privacy Policy</a>
  138. &nbsp;| &nbsp;<a href="http://www.valvesoftware.com/legal.htm" target="_blank">Legal</a>
  139. &nbsp;| &nbsp;<a href="http://store.steampowered.com/subscriber_agreement/" target="_blank">Steam Subscriber Agreement</a>
  140. &nbsp;| &nbsp;<a href="http://store.steampowered.com/steam_refunds/" target="_blank">Refunds</a>
  141. </span>
  142. </div>
  143. </div>
  144. </div>
  145. </div>
  146.  
  147. <div class="responsive_local_menu_tab" style="display: none;">
  148.  
  149. </div>
  150.  
  151. <div class="responsive_page_menu_ctn localmenu">
  152. <div class="responsive_page_menu" id="responsive_page_local_menu">
  153. <div class="localmenu_content">
  154. </div>
  155. </div>
  156. </div>
  157.  
  158.  
  159.  
  160. <div class="responsive_header">
  161. <div class="responsive_header_content">
  162. <div id="responsive_menu_logo">
  163. <img src="https://steamcommunity-a.akamaihd.net/public/shared/images/responsive/header_menu_hamburger.png" height="100%">
  164. </div>
  165. <div class="responsive_header_logo">
  166. <img src="https://steamcommunity-a.akamaihd.net/public/shared/images/responsive/header_logo.png" height="36" border="0" alt="STEAM">
  167. </div>
  168. </div>
  169. </div>
  170.  
  171. <div class="responsive_page_content_overlay">
  172.  
  173. </div>
  174.  
  175. <div class="responsive_fixonscroll_ctn nonresponsive_hidden ">
  176. </div>
  177.  
  178. <div class="responsive_page_content">
  179.  
  180. <div id="global_header">
  181. <div class="content">
  182.  
  183. <div class="logo">
  184. <span id="logo_holder">
  185. <a href="http://store.steampowered.com/">
  186. <img src="https://steamcommunity-a.akamaihd.net/public/shared/images/header/globalheader_logo.png" width="176" height="44">
  187. </a>
  188. </span>
  189. <!--[if lt IE 7]>
  190. <style type="text/css">
  191. #logo_holder img { filter:progid:DXImageTransform.Microsoft.Alpha(opacity=0); }
  192. #logo_holder { display: inline-block; width: 176px; height: 44px; filter:progid:DXImageTransform.Microsoft.AlphaImageLoader(src='https://help.steampowered.com/public/images/v5/globalheader_logo.png'); }
  193. </style>
  194. <![endif]-->
  195. </div>
  196.  
  197. <div class="supernav_container">
  198. <a class="menuitem supernav" href="http://store.steampowered.com/" data-tooltip-type="selector" data-tooltip-content=".submenu_store">
  199. STORE </a>
  200. <div class="submenu_store" style="display: none;" data-submenuid="store">
  201. <a class="submenuitem" href="http://store.steampowered.com/">Featured</a>
  202. <a class="submenuitem" href="http://store.steampowered.com/explore/">Explore</a>
  203. <a class="submenuitem" href="http://store.steampowered.com/curators/">Curators</a>
  204. <a class="submenuitem" href="http://steamcommunity.com/my/wishlist/">Wishlist</a>
  205. <a class="submenuitem" href="http://store.steampowered.com/news/">News</a>
  206. <a class="submenuitem" href="http://store.steampowered.com/stats/">Stats</a>
  207. </div>
  208.  
  209.  
  210. <a class="menuitem supernav" style="display: block" href="http://steamcommunity.com/" data-tooltip-type="selector" data-tooltip-content=".submenu_community">
  211. COMMUNITY </a>
  212. <div class="submenu_community" style="display: none;" data-submenuid="community">
  213. <a class="submenuitem" href="http://steamcommunity.com/">Home</a>
  214. <a class="submenuitem" href="http://steamcommunity.com/discussions/">Discussions</a>
  215. <a class="submenuitem" href="http://steamcommunity.com/workshop/">Workshop</a>
  216. <a class="submenuitem" href="http://steamcommunity.com/greenlight/">Greenlight</a>
  217. <a class="submenuitem" href="http://steamcommunity.com/market/">Market</a>
  218. <a class="submenuitem" href="http://steamcommunity.com/?subsection=broadcasts">Broadcasts</a>
  219. <a class="submenuitem moderator" href="http://steamcommunity.com/dmca/">DMCA Notices</a>
  220. </div>
  221.  
  222.  
  223.  
  224.  
  225. <a class="menuitem" href="http://store.steampowered.com/about/">
  226. ABOUT </a>
  227.  
  228. <a class="menuitem" href="https://help.steampowered.com/en/">
  229. SUPPORT </a>
  230. </div>
  231. <script type="text/javascript">
  232. jQuery(function($) {
  233. $('.tooltip').v_tooltip();
  234. $('#global_header .supernav').v_tooltip({'location':'bottom', 'tooltipClass': 'supernav_content', 'offsetY':-4, 'offsetX': 1, 'horizontalSnap': 4, 'tooltipParent': '#global_header .supernav_container', 'correctForScreenSize': false});
  235. });
  236. </script>
  237.  
  238. <div id="global_actions">
  239. <div id="global_action_menu">
  240. <div class="header_installsteam_btn header_installsteam_btn_green">
  241. <div class="header_installsteam_btn_leftcap"></div>
  242. <div class="header_installsteam_btn_rightcap"></div>
  243. <a class="header_installsteam_btn_content" href="http://store.steampowered.com/about/">
  244. Install Steam </a>
  245. </div>
  246.  
  247.  
  248. <a class="global_action_link" href="https://help.steampowered.com/en/login/">login</a>
  249. &nbsp;|&nbsp;
  250. <span class="pulldown global_action_link" id="language_pulldown" onclick="ShowMenu( this, 'language_dropdown', 'right' );">language</span>
  251. <div class="popup_block_new" id="language_dropdown" style="display: none;">
  252. <div class="popup_body popup_menu">
  253. <a class="popup_menu_item tight" href="https://help.steampowered.com/bg/">Български (Bulgarian)</a>
  254. <a class="popup_menu_item tight" href="https://help.steampowered.com/cs/">čeština (Czech)</a>
  255. <a class="popup_menu_item tight" href="https://help.steampowered.com/da/">Dansk (Danish)</a>
  256. <a class="popup_menu_item tight" href="https://help.steampowered.com/nl/">Nederlands (Dutch)</a>
  257. <a class="popup_menu_item tight" href="https://help.steampowered.com/en/">English</a>
  258. <a class="popup_menu_item tight" href="https://help.steampowered.com/fi/">Suomi (Finnish)</a>
  259. <a class="popup_menu_item tight" href="https://help.steampowered.com/fr/">Français (French)</a>
  260. <a class="popup_menu_item tight" href="https://help.steampowered.com/de/">Deutsch (German)</a>
  261. <a class="popup_menu_item tight" href="https://help.steampowered.com/el/">Ελληνικά (Greek)</a>
  262. <a class="popup_menu_item tight" href="https://help.steampowered.com/hu/">Magyar (Hungarian)</a>
  263. <a class="popup_menu_item tight" href="https://help.steampowered.com/it/">Italiano (Italian)</a>
  264. <a class="popup_menu_item tight" href="https://help.steampowered.com/ja/">日本語 (Japanese)</a>
  265. <a class="popup_menu_item tight" href="https://help.steampowered.com/ko/">한국어 (Korean)</a>
  266. <a class="popup_menu_item tight" href="https://help.steampowered.com/no/">Norsk (Norwegian)</a>
  267. <a class="popup_menu_item tight" href="https://help.steampowered.com/pl/">Polski (Polish)</a>
  268. <a class="popup_menu_item tight" href="https://help.steampowered.com/pt/">Português (Portuguese)</a>
  269. <a class="popup_menu_item tight" href="https://help.steampowered.com/pt-br/">Português-Brasil (Portuguese-Brazil)</a>
  270. <a class="popup_menu_item tight" href="https://help.steampowered.com/ro/">Română (Romanian)</a>
  271. <a class="popup_menu_item tight" href="https://help.steampowered.com/ru/">Русский (Russian)</a>
  272. <a class="popup_menu_item tight" href="https://help.steampowered.com/zh-cn/">简体中文 (Simplified Chinese)</a>
  273. <a class="popup_menu_item tight" href="https://help.steampowered.com/es/">Español (Spanish)</a>
  274. <a class="popup_menu_item tight" href="https://help.steampowered.com/sv/">Svenska (Swedish)</a>
  275. <a class="popup_menu_item tight" href="https://help.steampowered.com/zh-tw/">繁體中文 (Traditional Chinese)</a>
  276. <a class="popup_menu_item tight" href="https://help.steampowered.com/th/">ไทย (Thai)</a>
  277. <a class="popup_menu_item tight" href="https://help.steampowered.com/tr/">Türkçe (Turkish)</a>
  278. <a class="popup_menu_item tight" href="https://help.steampowered.com/uk/">Українська (Ukrainian)</a>
  279. <a class="popup_menu_item tight" href="http://translation.steampowered.com" target="_blank">Help us translate Steam</a>
  280. </div>
  281. </div>
  282. </div>
  283. </div>
  284. <div class="admin_actions">
  285. <script type="text/javascript">
  286. function MenuShowPerf()
  287. {
  288. if ( typeof g_bDisableAutoloader != 'undefined' )
  289. g_bDisableAutoloader = true;
  290. if ( $J('.perf_timing_area').length )
  291. {
  292. $J('.perf_timing_area').find( '.perf_timing_link a').click();
  293. ScrollToIfNotInView( $J('.perf_timing_area')[0] );
  294. }
  295. }
  296. function MenuHighlightPerfAsserts( cAssertCount )
  297. {
  298. $J('#global_action_perf_link').css('color','red' ).addClass('tooltip' ).data('tooltipContent', 'There were ' + cAssertCount + ' asserts while rendering this page.' );
  299. }
  300. </script>
  301. <a href="javascript:void(0)" class="global_action_link" id="global_action_perf_link" onclick="MenuShowPerf(); return false;">perf</a>
  302. </div>
  303. </div>
  304. </div>
  305.  
  306. <div class="responsive_page_template_content">
  307.  
  308.  
  309. <div id="loading_throbber" class="LoadingWrapper page_loaded">
  310. <div class="LoadingThrobber">
  311. <div class="Bar Bar1"></div>
  312. <div class="Bar Bar2"></div>
  313. <div class="Bar Bar3"></div>
  314. </div>
  315. </div>
  316.  
  317. <div class="page_body_ctn">
  318. <div id="page_content" class="page_content">
  319. <div id="error_contents">
  320.  
  321.  
  322. <a class="help_header" href="https://help.steampowered.com/en/">Steam Support</a>
  323.  
  324. <div class="breadcrumbs">
  325. <a href="https://help.steampowered.com/en/#">
  326. <span>Home</span>
  327. </a>
  328. <span>&gt;</span>
  329. <span>Error</span>
  330. </div>
  331.  
  332. <div class="error_bg">
  333. <div id="error_description">An error occurred trying to handle that request. Please give us a few minutes and try again.</div>
  334. <div class="error_reload">
  335. <a class="help_site_button" href="javascript:window.location.reload()">Try Again</a>
  336. </div>
  337. </div> </div>
  338. <div id="wizard_contents">
  339. <a class="help_header" href="https://help.steampowered.com/en/">Steam Support</a>
  340. <div class="breadcrumbs" id="search_breadcrumbs" style="display: none">
  341. <a href="https://help.steampowered.com/en/">Home</a> &gt; Search</div>
  342. <div id="help_home_block">
  343. <div class="help_intro_text">
  344. What do you need help with? </div>
  345.  
  346. <div class="help_login_nag">
  347. <div class="help_login_nag_left ellipsis">
  348. <a href="https://help.steampowered.com/en/wizard/Login?redir=%2Fen%2F" class="btn_medium btnv6_blue_hoverfade btn_login_nag">
  349. <span>Sign In</span>
  350. </a>
  351. <div class="help_login_nag_forgot_password">
  352. <a href="https://help.steampowered.com/en/wizard/HelpWithLogin">Help, I can't sign in</a>
  353. </div>
  354. </div>
  355. <div class="help_login_nag_right">
  356. Sign in to your Steam account to review purchases, account status, and get personalized help. </div>
  357. <div style="clear: both;"></div>
  358. </div>
  359.  
  360.  
  361.  
  362.  
  363. <div class="help_section_text">Popular products</div>
  364.  
  365.  
  366. <a href="https://help.steampowered.com/en/wizard/HelpWithGame/?appid=570" class="help_wizard_button help_wizard_arrow_right">
  367. <img src="https://steamcdn-a.akamaihd.net/steamcommunity/public/images/apps/570/0bbb630d63262dd66d2fdd0f7d37e8661a410075.jpg">
  368. <span>
  369. Dota 2 </span>
  370. </a>
  371.  
  372. <a href="https://help.steampowered.com/en/wizard/HelpWithGame/?appid=730" class="help_wizard_button help_wizard_arrow_right">
  373. <img src="https://steamcdn-a.akamaihd.net/steamcommunity/public/images/apps/730/69f7ebe2735c366c65c0b33dae00e12dc40edbe4.jpg">
  374. <span>
  375. Counter-Strike: Global Offensive </span>
  376. </a>
  377.  
  378. <a href="https://help.steampowered.com/en/wizard/HelpWithGame/?appid=346110" class="help_wizard_button help_wizard_arrow_right">
  379. <img src="https://steamcdn-a.akamaihd.net/steamcommunity/public/images/apps/346110/fef1799533131c10f538d2dd697bbbd89e663265.jpg">
  380. <span>
  381. ARK: Survival Evolved </span>
  382. </a>
  383.  
  384. <a href="https://help.steampowered.com/en/wizard/HelpWithGame/?appid=8930" class="help_wizard_button help_wizard_arrow_right">
  385. <img src="https://steamcdn-a.akamaihd.net/steamcommunity/public/images/apps/8930/fbe80c4743e226f0bf65559c91b12953d4446808.jpg">
  386. <span>
  387. Sid Meier's Civilization V </span>
  388. </a>
  389.  
  390. <div class="help_divider"></div>
  391.  
  392. <a href="https://help.steampowered.com/en/wizard/HelpWithGame" class=" help_wizard_button help_wizard_button_large help_wizard_arrow_right">
  393. <span>Games, Software, etc.</span>
  394. </a>
  395.  
  396. <a href="https://help.steampowered.com/en/wizard/HelpWithPurchase" class="help_wizard_button help_wizard_button_large help_wizard_arrow_right">
  397. <span>A Purchase</span>
  398. </a>
  399.  
  400.  
  401. <a href="https://help.steampowered.com/en/wizard/HelpWithAccount" class="help_wizard_button help_wizard_button_large help_wizard_arrow_right">
  402. <span>My Account</span>
  403. </a>
  404.  
  405. <a href="https://help.steampowered.com/en/wizard/HelpWithEcon" class="help_wizard_button help_wizard_button_large help_wizard_arrow_right">
  406. <span>Trading, Gifting, Items, Community Market</span>
  407. </a>
  408.  
  409. <a href="https://help.steampowered.com/en/wizard/HelpWithSteam" class="help_wizard_button help_wizard_button_large help_wizard_arrow_right">
  410. <span>Steam Features</span>
  411. </a>
  412.  
  413. <a href="https://help.steampowered.com/en/wizard/HelpWithSteamHardware" class="help_wizard_button help_wizard_button_large help_wizard_arrow_right">
  414. <span>Steam Hardware</span>
  415. </a>
  416.  
  417. <a href="https://support.steampowered.com/ticketlist.php" class="help_wizard_button help_wizard_button_large help_wizard_arrow_right">
  418. <span>Sign in to my Support Account</span>
  419. </a>
  420.  
  421. <div style="padding-top: 60px"></div>
  422. </div>
  423.  
  424. <div id="help_search_support_form">
  425. <input id="help_search_support_input" type="text" name="searchwords" maxlength="200" placeholder="Search Steam Support" autocomplete="off" onclick="$J(this).attr('placeholder', '');" onkeyup="HelpWizard.SearchBoxKeyUp(event); return true;" onblur="$J(this).attr('placeholder', 'Search Steam Support');" >
  426. </div>
  427.  
  428. <div id="faqs_search_results">
  429. </div> </div>
  430. <div id="wizard_perf_data"></div>
  431. </div>
  432. </div>
  433. <script>
  434. var g_sessionID = "eac73a2abe1fb0c7bd63b1b1";
  435. var g_ServerTime = 1466977838;
  436. var g_strLanguage = 'english';
  437. </script> <script type="text/javascript">
  438. var g_rgDefaultWizardPageParams = { sessionid: g_sessionID, wizard_ajax: 1 };
  439.  
  440.  
  441. function Valve_SetSessionSpoofSteamID( as_steamid )
  442. {
  443. if ( as_steamid )
  444. g_rgDefaultWizardPageParams['as_steamid'] = as_steamid;
  445. else
  446. delete g_rgDefaultWizardPageParams['as_steamid'];
  447.  
  448. WebStorage.SetLocalSession( 'as_steamid', as_steamid );
  449. HelpWizard.UpdateMenuGlobalActions();
  450. }
  451.  
  452. function Valve_OnHelpWizardNavigate( data )
  453. {
  454. if ( data.as_steamid )
  455. {
  456. Valve_SetSessionSpoofSteamID( data.as_steamid );
  457. }
  458.  
  459. if ( data.perf_data )
  460. {
  461. // TODO: move this to valve-only area ( conditionally render in template when we include help.js? )
  462. $J('#wizard_perf_data').html( data.perf_data );
  463. $J('#wizard_perf_data .perf_dump_template_vars_link' ).click( function(e) { HelpWizardToggleDumpTemplateVars();e.preventDefault(); });
  464.  
  465. if ( data.steamid )
  466. {
  467. var strSharableDevLink = window.location.href.replace( /[\?&]as_steamid=[^&]*(&|#|$)/, '$1');
  468. var iQuery = strSharableDevLink.lastIndexOf( '?' );
  469. var iHash = strSharableDevLink.indexOf( '#' );
  470. strSharableDevLink += ( ( iQuery == -1 || iQuery < iHash ) ? '?' : '&' ) + 'as_steamid=' + data.steamid;
  471. $J('#wizard_perf_data .perf_dump_template_vars_link' ).parent().append( ' &nbsp; <a href="' + strSharableDevLink + '" title="A link directly to this page as this user that can be sent to other Valve admins.">Dev spoofing link</a>');
  472. }
  473.  
  474. if ( WebStorage.GetLocalSession( 'as_steamid' ) )
  475. {
  476. var $EndSpoofLink = $J('<a/>', {href: '#'} ).text('End spoofing session');
  477. $EndSpoofLink.click( function(e) {
  478. e.preventDefault();
  479. Valve_SetSessionSpoofSteamID( null );
  480. $EndSpoofLink.remove();
  481.  
  482. var strUpdatedHash = window.location.hash.replace( /[\?&]as_steamid=[^&]*(&|#|$)/, '$1');
  483. if ( strUpdatedHash != window.location.hash )
  484. window.location.hash = strUpdatedHash;
  485. else
  486. HelpWizard.LoadPageFromHash();
  487.  
  488. });
  489. $J('#wizard_perf_data .perf_dump_template_vars_link' ).parent().append( ' &nbsp; ', $EndSpoofLink );
  490. }
  491. }
  492. }
  493.  
  494. function HelpWizardToggleDumpTemplateVars()
  495. {
  496. var strHash = window.location.hash;
  497. if ( strHash.length > 1 )
  498. {
  499. if ( strHash.match( /DEV_DUMP_TEMPLATE_VARS/ ) )
  500. window.location.hash = strHash.replace( /([?&])DEV_DUMP_TEMPLATE_VARS[&]?/, '\1' );
  501. else
  502. window.location.hash += ( strHash.indexOf( '?' ) != -1 ? '&' : '?' ) + 'DEV_DUMP_TEMPLATE_VARS';
  503. }
  504. }
  505.  
  506. $J( function() {
  507. if ( WebStorage.GetLocalSession( 'as_steamid' ) )
  508. {
  509. Valve_SetSessionSpoofSteamID( WebStorage.GetLocalSession( 'as_steamid' ) );
  510. }
  511. $J(document).on( 'keypress', TransferFocusToChat );
  512. });
  513.  
  514. function TransferFocusToChat( event )
  515. {
  516. if ( event.keyCode == 116 )
  517. {
  518. $J(document).off( 'keypress', TransferFocusToChat );
  519. return;
  520. }
  521.  
  522. if ( document.activeElement.tagName == "TEXTAREA" || ( document.activeElement.tagName == "INPUT" && document.activeElement.type == "text" ) )
  523. return;
  524.  
  525. // try not to catch any browser shortcuts
  526. if ( event.altKey || event.ctrlKey || event.metaKey )
  527. return;
  528.  
  529. var c=null;
  530. if ( event.charCode )
  531. c = event.charCode;
  532. else
  533. c = event.keyCode;
  534.  
  535. if ( c >= 65 && c <= 90 || c >= 48 && c <= 57 || c >= 97 && c <= 122 )
  536. {
  537. // this doesn't work outside of chrome, firefox has lost the keystroke by the time the control
  538. // gets focus
  539. $J('#help_search_support_input').focus();
  540. }
  541. }
  542.  
  543. $J( function() {
  544. HelpWizard.HookOnHashChange();
  545. HelpWizard.FinishPageLoad();
  546. if ( window.location.hash && window.location.hash.length > 2 )
  547. HelpWizard.LoadPageFromHash( true );
  548. } );
  549. </script>
  550.  
  551. </div> <!-- responsive_page_legacy_content -->
  552.  
  553.  
  554. </div> <!-- responsive_page_content -->
  555.  
  556. </div> <!-- responsive_page_frame -->
  557. </body>
  558. </html><div class="perf_timing_area"><span class="perf_timing_link"><a href="javascript:void(0)" onclick="var el=document.getElementById('performance_data_57704e2ed36f5'); el.style.display='block'; el.scrollIntoView(); return false;">Performance Data</a></span><div id="performance_data_57704e2ed36f5" class="perf_timing_data" style="display: none;">
  559. <pre>
  560. Stats for default/<br> Tracked requests: 212,596<br> Average Time: 0.14<br> Average PHP Time: 0.07<br> Average WG Time: 0.07<br> Average WG Bytes: 4,581.07<br> Average WG Calls: 1.60<br> (<a href="https://help.steampowered.com/en//controllerstats/" target="_blank">View All Controller Stats</a>)<br><br>**** Timing / Memory Data ****
  561. Host: comweb-098
  562. Total time: 0.08 seconds
  563.  
  564. Time spent in WG calls: 0.05 seconds
  565. Request BatchedRequest #0 1 calls, 0.01 seconds, 230 bytes
  566. Trigger: IPToLocation
  567. Batch: **IPToLocation**
  568. Request Memcache Batch #0 1 calls, 0.00 seconds, 0 bytes
  569. Trigger: QuerySolr
  570. Batch: QuerySolr
  571. Request BatchedRequest #1 1 calls, 0.04 seconds, 6,106 bytes
  572. Trigger: Store.GetApplicationInfo
  573. Batch: **Store.GetApplicationInfo**(0.02), Store.GetApplicationInfo(0.02),
  574. Store.GetApplicationInfo(0.02), Store.GetApplicationInfo(0.02)
  575. Total calls: 3 [WG: 2, Memcache: 1]
  576.  
  577. Localization version is 38.
  578. Using native localization extension.
  579.  
  580.  
  581. Build: 3512878 2016-06-24 03:13:28 PDT</pre>
  582. <div style='text-align: center; margin: 20px 0; background-color: #333; padding: 5px;'><a style='color: #fff' href='https://help.steampowered.com/en/?showlog=1'>Enable Log</a> (Refreshes page!)</div></div></div>
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