CS Posting

<a href="http://rageon.com/"><img src="https://cdn.shopify.com/s/files/1/0228/8535/files/10250189_705666806143992_1097091825142860271_n_1.jpg?27188" width="65%" height="auto"></a>
<strong><span style="text-decoration: underline;">Overview</span></strong>:
<br /> The "<span style="color: #000000;"><strong><a href="http://www.rageon.com/blogs/news/13930165-shopify-calls-rageon-com-world-s-largest-all-over-print-online-store" style="color: #000000;">World’s Largest All-Over Print Online Store</a></strong></span>", Rage On, is looking for an experienced and high-energy Customer Service professional, who will keep high spirits in their attempts to keep our customer issues contained.
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<br /> Currently, we manage our customer service tickets through a Web-based help desk software. We are interested in those will experience with this type of software. The software is easy to use (some would even call it fun!), very intuitive, and we will train you on it as well.
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<br /> <strong><span style="text-decoration: underline;">Responsibilities</span></strong>:
<br /> • Effectively manage a high volume of emails, phone calls, &amp; live chats
<br /> • Handle complaints and provide appropriate solutions
<br /> • Follow communications procedures, guidelines, and policies
<br /> • Keep records of customer interactions and follow-ups
<br /> • Problem solve customer service issues as they arise
<br /> • Smile, there’s a strict no frowning rule here
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<br /> <strong><span style="text-decoration: underline;">Qualifications</span></strong>:
<br /> • 2-5 years of experience in related field, ideally in Customer Service
<br /> • Detail oriented with strong organizational and planning skills
<br /> • Strong phone contact handling skills and active listening
<br /> • Able to work effectively both individually and in a team environment
<br /> • Excellent written and verbal communication skills
<br /> • Ability to politely adapt/respond to different personality types
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<br /> To apply for this position, please email with your cover letter, your resume and 1-2 sentence answers to the 3 questions below. Please put “Customer Service” in the subject line.
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<br /> 1) What is a recent challenge or problem at work that you solved creatively?
<br /> 2) What do you love about the Customer Service field?
<br /> 3) What is your favorite RageOn product?