Amazon Unbox CSR 8/1

Initial Question: I want to download a movie I bought to PC.

09:05 PM PDT Murali(Amazon): Hello, my name is Murali. I'll certainly try to help regarding your concern.
09:05 PM PDT James Prestwich: hello
09:06 PM PDT James Prestwich: The product page for the movies I've purchased say that I can download them to PC. How do I do that?
09:06 PM PDT Murali(Amazon): Is this the first time you ordered a video James?>
09:06 PM PDT James Prestwich: No, I've had these 2 for a while.
09:07 PM PDT Murali(Amazon): Have you installed the unbox player to your PC?
09:07 PM PDT James Prestwich: I've tried, but there is no download link.
All links to the unbox player lead to a help page.
09:08 PM PDT Murali(Amazon): Unfortunately the Unbox player is no longer available for download James, you may stream the video through your web browser.
09:09 PM PDT James Prestwich: so I can download the movies I own to PC, but only if I've already downloaded the program that I can't download?
09:10 PM PDT Murali(Amazon): The unbox player has been removed James, so it is not possible to install a video to a PC.
09:10 PM PDT James Prestwich: even though the product page says I can download to PC?
09:11 PM PDT Murali(Amazon): Videos can only be streamed on a PC or downloaded to any other compatible device:
http://www.amazon.com/gp/video/ontv/devices
09:11 PM PDT James Prestwich: the product page links to this page: http://www.amazon.com/gp/feature.html?ie=UTF8&docId=1000826801
which clearly says I can download to a windows PC
09:13 PM PDT Murali(Amazon): I will contact the department concerned to update the information on this link James, I'm sorry for the inconvenience caused because of this.
09:14 PM PDT James Prestwich: so if I had the unbox player already installed, could I still download videos?
09:15 PM PDT Murali(Amazon): Yes, already installed unbox player would still work.
09:15 PM PDT James Prestwich: When will the unbox player be available again?
09:16 PM PDT Murali(Amazon): Unfortunately I do not have that information James.
09:16 PM PDT James Prestwich: When was the unbox player removed?
09:17 PM PDT Murali(Amazon): It was removed yesterday.
09:18 PM PDT James Prestwich: why wasn't I notified beforehand?
09:19 PM PDT Murali(Amazon): Changes are made on the website all the time James, I hope you will understand that it is not possible to intimate this to every customer.
09:20 PM PDT James Prestwich: changes aren't made to already-purchased products every day. isn't it reasonable to assume I'd be notified before the terms of my license change?
09:21 PM PDT Murali(Amazon): But you had not installed the unbox player before.
I can understand the inconvenience caused to you James and I will certainly forward your feedback to the Amazon instant video team.
09:21 PM PDT James Prestwich: I had the license to download a video to my PC yesterday, and I do not today. Isn't that a change to my license?
09:22 PM PDT Murali(Amazon): You still have the license and can download the video to compatible devices.
09:23 PM PDT James Prestwich: ok.
09:23 PM PDT Murali(Amazon): Is there anything else I can help you with today?
09:23 PM PDT James Prestwich: no, thank you
09:23 PM PDT Murali(Amazon): You’re welcome!
Thanks for contacting Amazon Digital Support. Have a great night.
Please click the "End Chat" link to close this window.