SE support

  Agent Jordan G: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
  Agent Jordan G: Hello my name is Jordan, may I please have your name?
  You: name
  Agent Jordan G: Did you play in the open beta?
  You: Yes
  Agent Jordan G: That open beta client should be updated and it will tern into the early access client.
  You: That is not my question
  You: MY question is I received my PS3 preorder code
  You: But they gave me a EU code
  You: when i went to preorder.na.finalfantasyxiv.com
  You: So when i got on sony site to redeem my code it says the code is invalid
  You: So i cannot redeem the code for Early access and the Bonus that comes with it
  Agent Jordan G: Please try applying the 18 digit code to the per -order site again.
  You: I did it 5 times
  You: It gives me the same code
  You: I even try to click on PC
  You: still got the same PSN code that doesn't work
  You: please fix this
  You: hello?
  Agent Jordan G: Could you please click on view download on the PS3.
  You: What do you mean?
  You: I go on the Play station store and click redeem code
  You: I enter the code your website gave me
  You: and it says code invalid
  Agent Jordan G: Where you see the code invalid message you should see view download on the left.
  You: Yes and?
  You: The last thing FFXIV I downloaded was the Beta IV client on August 14
  Agent Jordan G: Please click on that.
  You: Ok i'll have to go do that on my PS3 wait 30sec please i'm still present
  You: ok what  now
  Agent Jordan G: Dose it say updating at all?
  You: no
  You: all i see is ffxiv a real reborn 6.5 gig purchased on august 14
  You: when i go to servist list it says open beta
  You: but nothing about head startb
  You: Like I said earlier the code that the NA website gave me is a EU code
  You: So please give me a NA code
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  You: euhh what happened lol
  You: anyway can you please give me a NA code
  Agent Jordan G: I do not have any code to issue. I can only advised you to apply the 18 pre-order code and you should be issued a new Na code.
  You: IT DOESNT GIVE ME A NEW ONE
  You: IT KEEPS GIVING ME THE SAME ONE
  You: theres nothing i can do
  Agent Jordan G: Please try it once more right now.
  You: it's square's website
  You: ok 2 sec
  You: same code
  Agent Jordan G: What browser are you using?
  You: Google chrome
  You: then tried firefox
  You: then internet explorer
  Agent Jordan G: Please internet explorer now.
  You: k trying
  You: again
  You: same code
  You: I work in IT I know how to reset my cookies
  Agent Jordan G: Could I please have the 18 digit code, 12 digit code, retailer you purchased form and the URL listed in the email along with the 18 digit code?
  You: Ok
  You: 18 Digit code
  You: 12 digit code
  You: Retailer EbgameS (Canada)
  You: I do not hjve a link because the code was on my receipt that I bought in stores
  You: in store*
  Agent Jordan G: I see you were mistaken issued a EU code?
  Agent Jordan G: What SQEX Id would you like to apply early access to?
  You: X
  You: that is my SE ID
  You: And yes we've been together for 20min and i kept telling you that I got a EU Code lol
  You: And i just dont want early access I want the moogle cap and the cait sith that goes with the preorder
  Agent Jordan G: We are going to do our best to look into this issue but we do not have ETA.
  Agent Jordan G: Are there any different issues I can assist you with right now?
  You: no wait dont leave
  You: You asked me for my codes and i gave them to you
  You: You can't leave like that
  You: Head start is saturday
  You: You have to do something I didnt wait 3h in line for this
  Agent Jordan G: I'm sorry we do not have that information at this time just keep an eye on the main FFXIV page.
  Agent Jordan G: Thank you for visiting the SQUARE ENIX Support Center!  Take care and hope to see you online!
  Agent Jordan G has disconnected.