Sony support chat

Gustavo: Hello, My name is Gustavo how may I assist you today?
You: I would like a refund on Driveclub
Gustavo: I see.
Gustavo: May I please know the reason why do you want a refund?
You: I've been very patient with the game, however it's been weeks and it still does not perform as advertised
Gustavo: I`m really sorry for the inconvenience you're having right now but I'll do my best to resolve this problem as soon as possible.
Gustavo: Let me gather some information first to assist you better. May I please have the following?
•	Online ID (Gamer Tag)
•	Sign in ID (Associated Email)
You: Heavysleeper
You: jordantheheavysleeper@hotmail.com
Gustavo: Did you try to delete the game and re download?
You: It is not a problem with my copy of the game.  The problem is within the game itself.  It has been stated that the game has buggy server code and they have not given a timeframe for when it will be fixed.
You: Based on that I was sold an incomplete product.
Gustavo: Please wait while I verify your account.
Gustavo: Were you able to play it before?
You: I can play it.  However the online features are completely broken.  The game was marketed to be socially based but that dimension of it is not there
Gustavo: Unfortunately the developer has some issue with the Online feature, however they are working to resolve this problem as soon as possible.
You: I have been patient enough all ready.  I would like the refund
You: Perhaps once the issues are resolved I will consider a repurchase, however at this point I am not satisfied
Gustavo: I can request the refund but I cannot guarantee the refund because you already have trophies, you haven't try delete and redownload the game to resolve this problem.
You: Canadian law states that I must be refunded as the product was not as advertised http://web2.gov.mb.ca/laws/statutes/ccsm/s010e.php
You: Also the trophies are irrelevant as the playstation plus version when it arrives will have a full trophy list
Gustavo: I know about the law states and I can request the refund but I cannot guarantee it because you have try any trouble shooting step to resolve this problem.
You: I have reinstalled at one point already.
You: As I said though, the issue is not on my end.  It is their server code
Gustavo: Yes, I know. If you want I can create the refund case for you?
You: Yes.  Make sure you cite that I'm a Canadian citizen and protected by the Sale of Goods Act
Gustavo: Ok.
Gustavo: Here is the refund case number 6962263516
Gustavo: Sorry here is the correct number 02711282
Gustavo: According to the PlayStation User Agreement all sales are final, but I will submit your refund.

All funds will be returned to your wallet. You will be notified via email once the refund has been completed. This process take from 3-5 business day.
You: The playstation user agreement is not above the law
Gustavo: Is there anything else I can assist you?
You: How do I view the status of the case?
Gustavo: You need to contact us for the status of your case.
You: Us as in whom
Gustavo: Yes, contact our chat or phone support.
Gustavo: Thank you for contacting chat support. Have a great day. Good bye.
You: So what have you written in my case thus far?
Gustavo: I wrote all the situation you have experience with the game.
You: Can you copy paste what you wrote.  I would like to ensure I'm being properly represented
Gustavo: I am sorry but I cannot copy that information.
You: Ok, well paraphase it.
Gustavo: I wrote about the issue playing Online.
Gustavo: I hope I have assisted you today. Thank you for contacting chat support. Have a great day. Good bye.