Sandra: Hello, My name is Sandra how may I assist you today?
Me: Hi sandra
Me: I can't access my account
Sandra: I will be glad to help you with account information, can you please confirm that the information you provided during the chat request form is the correct information for your account?
Me: It is
Sandra: Can you provide me with your first and last name also your phone number please?
Me: Andrew Wilcox, 650-267-9123
Sandra: Do you received an error code or message when you are trying to log in?
Me: I can't log in
Me: I receive this http://puu.sh/rS2VO/ce7b14c4f5.png page whenever i click sign in on the playstation website
Sandra: Do you still have access to the original email you used to create this account?
Me: yes
Sandra: Do you still have access to the original email you used to create this account?
Me: Still yes
Sandra: Sorry
Sandra: :)("
Sandra: :(
Sandra: Can you provide me the email address used to create your PSN account?
Me: [email protected]
Sandra: Great. I am sending you a password reset link to your email address. Can you please check your email now to confirm that you have received it?
Me: I receive that error page when i click on the password reset link
Me: I can't navigate to the password reset page
Sandra: Can you try to open the link with another browser or devices?
Me: I've tried on my phone and on my computer
Me: Same effect
Sandra: Try with the data plan not the Internet please.
Me: It works through that, but aren't I still going to have the problem
Me: Because I can't log on on my ps4 or pstv either
Sandra: Do you received an error code there?
Me: Not on my data plan
Me: But I don't see how changing my password is going to stop me from receiving this error on my wifi
Sandra: I mean on the PS4 or PSTv if you received an error code or message?
Me: I am not able to log in on either of those devices
Me: I receive a generic error message on those devices
Sandra: Can you tell me that?
Sandra: I will need all the information in order to help you Andrew.
Me: WS-37397-9
Me: on the ps4
Sandra: It appears your IP address has been blocked from using our services because we have detected activity that violates the PlayStation™Network Terms of Service and User Agreement (https://www.playstation.com/en-us/network/legal/terms-of-service/).
Me: Ah. What activity is taht?
Sandra: Your ISP has been provided with detailed information. Please contact them for further investigation. Once the matter is resolved, your system will automatically be removed from blocking.
Me: Can I have some sort of code to reference or something to tell my isp so I can get the information?
Sandra: You can provide me with the case number of this contact if you want, here is the case number: 14290530.
Me: Are they going to have any idea what that number is
Me: Isn't that an internal reference for this chat, that my ISP isn't going to have any context for?
Sandra: Yes that is just a reference for the chat and for them once you get in contact with them you will need to tell them that you already contact us and you have an issue log in to the PSN and explain to them that the IP address has been blocked.
Me: what HAPPENED to block my ip?
Me: does my isp even know the answer to that
Me: Did I violate terms of my ISP?
Me: Or did I violate terms of SONY
Sandra: Yes Your ISP has been provided with detailed information and they will provide you with the information need it.
Me: Because how is my ISP involved in any way if I broke Sony terms of service?
Me: Why can't I have this information, this doesn't involve comcast in anyway, or if it does, how.
Sandra: We have detected activity that violates the PlayStation™Network Terms of Service and User Agreement and also you can find more information with that link (https://www.playstation.com/en-us/network/legal/terms-of-service/).
Me: I understand that, but how does that involve my ISP in any way
Sandra: Due to as we mention your IP address has been blocked and just the ISP is able to provide you with the information of what to do in this case.
Me: Well I just checked and I can log into my account just fine on data, so this is an IP ban you've done to me
Me: So what exactly could my ISP even do to assist me in this matter except change my IP address?
Me: They have no jurisdiction over sony terms of service or behavior therein
Sandra: Andrew please get in contact with them since they will provide you with the correct steps to do in order to solve the issue.
Me: :(
Sandra: Is there anything else I can assist you with today?
Me: Clearly not.