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- Sandra: Hello, My name is Sandra how may I assist you today?
- Me: Hi sandra
- Me: I can't access my account
- Sandra: I will be glad to help you with account information, can you please confirm that the information you provided during the chat request form is the correct information for your account?
- Me: It is
- Sandra: Can you provide me with your first and last name also your phone number please?
- Me: Andrew Wilcox, 650-267-9123
- Sandra: Do you received an error code or message when you are trying to log in?
- Me: I can't log in
- Me: I receive this http://puu.sh/rS2VO/ce7b14c4f5.png page whenever i click sign in on the playstation website
- Sandra: Do you still have access to the original email you used to create this account?
- Me: yes
- Sandra: Do you still have access to the original email you used to create this account?
- Me: Still yes
- Sandra: Sorry
- Sandra: :)("
- Sandra: :(
- Sandra: Can you provide me the email address used to create your PSN account?
- Me: argentthaumaturge@gmail.com
- Sandra: Great. I am sending you a password reset link to your email address. Can you please check your email now to confirm that you have received it?
- Me: I receive that error page when i click on the password reset link
- Me: I can't navigate to the password reset page
- Sandra: Can you try to open the link with another browser or devices?
- Me: I've tried on my phone and on my computer
- Me: Same effect
- Sandra: Try with the data plan not the Internet please.
- Me: It works through that, but aren't I still going to have the problem
- Me: Because I can't log on on my ps4 or pstv either
- Sandra: Do you received an error code there?
- Me: Not on my data plan
- Me: But I don't see how changing my password is going to stop me from receiving this error on my wifi
- Sandra: I mean on the PS4 or PSTv if you received an error code or message?
- Me: I am not able to log in on either of those devices
- Me: I receive a generic error message on those devices
- Sandra: Can you tell me that?
- Sandra: I will need all the information in order to help you Andrew.
- Me: WS-37397-9
- Me: on the ps4
- Sandra: It appears your IP address has been blocked from using our services because we have detected activity that violates the PlayStation™Network Terms of Service and User Agreement (https://www.playstation.com/en-us/network/legal/terms-of-service/).
- Me: Ah. What activity is taht?
- Sandra: Your ISP has been provided with detailed information. Please contact them for further investigation. Once the matter is resolved, your system will automatically be removed from blocking.
- Me: Can I have some sort of code to reference or something to tell my isp so I can get the information?
- Sandra: You can provide me with the case number of this contact if you want, here is the case number: 14290530.
- Me: Are they going to have any idea what that number is
- Me: Isn't that an internal reference for this chat, that my ISP isn't going to have any context for?
- Sandra: Yes that is just a reference for the chat and for them once you get in contact with them you will need to tell them that you already contact us and you have an issue log in to the PSN and explain to them that the IP address has been blocked.
- Me: what HAPPENED to block my ip?
- Me: does my isp even know the answer to that
- Me: Did I violate terms of my ISP?
- Me: Or did I violate terms of SONY
- Sandra: Yes Your ISP has been provided with detailed information and they will provide you with the information need it.
- Me: Because how is my ISP involved in any way if I broke Sony terms of service?
- Me: Why can't I have this information, this doesn't involve comcast in anyway, or if it does, how.
- Sandra: We have detected activity that violates the PlayStation™Network Terms of Service and User Agreement and also you can find more information with that link (https://www.playstation.com/en-us/network/legal/terms-of-service/).
- Me: I understand that, but how does that involve my ISP in any way
- Sandra: Due to as we mention your IP address has been blocked and just the ISP is able to provide you with the information of what to do in this case.
- Me: Well I just checked and I can log into my account just fine on data, so this is an IP ban you've done to me
- Me: So what exactly could my ISP even do to assist me in this matter except change my IP address?
- Me: They have no jurisdiction over sony terms of service or behavior therein
- Sandra: Andrew please get in contact with them since they will provide you with the correct steps to do in order to solve the issue.
- Me: :(
- Sandra: Is there anything else I can assist you with today?
- Me: Clearly not.
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