Deployment #2605

Purpose
This announcement is to update Telstra Wholesale customers on the impact of the flood disaster in Queensland and Telstra’s efforts to manage the situation for our customers and restore services to the region. We will issue daily bulletins on weekdays until further notice.
What is happening?
Three quarters of the state of Queensland has been declared a disaster zone by the Queensland Premier.
A combination of damaged infrastructure and loss of mains power has resulted in outages in many areas of the state. Limited site access due to ongoing flooding means Telstra is unable to advise when service will be restored. We are providing essential communication services to Emergency Services workers and working to restore services where possible.
Status of exchange areas
At the time of this announcement there are 262 exchange areas that have been declared ’red zones‘, which means these entire areas are currently a ‘no go’ for Telstra staff. These are listed at the end of this announcement.
A further 199 exchange areas have been declared as ‘amber zones’ which means work is able to proceed in parts of these exchange areas where it is considered safe for Telstra staff.
Brisbane and Ipswich
The Brisbane River will continue rising today, with flooding peaking in the early hours of Thursday 13 January.
As Energex has advised, power supply is likely to be affected in sections of Brisbane CBD today.  As a result, mobile phone towers may be placed onto battery reserve power. The duration of the battery reserve will depend on access to sites to charge batteries, and on the restoration of power in the CBD. Also, key exchanges around the Brisbane CBD will also be placed on to back up power, and manned during this time, to maintain landline and other critical services, if this eventuates.

With flood waters rising, affecting power supplies and damaging network infrastructure, we are seeing an increase in the number of landline, mobile and broadband services that are being affected in Brisbane and surrounding areas.
We are working closely with the Brisbane City Council, and planning and emergency services to make sure risks are identified and responded to as effectively as possible.
The following exchanges areas are at significant risk from flooding or power loss and we are doing all that we can to protect them:

•	Edison
•	Ipswich

The following exchange area is at moderate risk from flooding or power loss and we are doing all that we can to protect it:

•	Fortitude Valley
262 ‘red zones’ currently in Queensland
These entire areas are currently a ‘no go’ for Telstra staff.

ALLORA 	ATHOLWOOD 	ALTON DOWNS 	AMAMOOR
AMBERLEY 	ANDURAMBA 	AUBURN 	ARCADIA VALLEY
ASCOT FACTORY 	ARATULA 	AVENGLEN 	BACK PLAINS
BAJOOL 	BAUHINIA 	BUCKLAND 	BUNDAMBA
BOONDOOMA 	BEAUDESERT 	BEEBO 	BUNGUNYA NORTH
BRUSHGROVE 	BROOKFIELD 	BARALABA 	BLACKBUTT
BROOKLANDS 	BLENHEIM 	BALONNE 	BIMBADEEN
BONGEEN 	BUNKER 	BENNETT 	BOGGABILLA
BOLLON 	BONSHAW 	BOODUA 	BORALLON
BOREEN POINT 	BOWENVILLE 	BRIGALOW 	BRINGALILY
BROOKSTEAD 	BRASSALL 	BARWICK 	BRYMAROO
BROOMS HEAD 	BUNYA MOUNTAINS 	BURNCLUITH 	BYEE
BARYULGIL 	CABARLAH 	CAPTAINS MOUNTAIN 	CONDAMINE
CECIL PLAINS 	CONDAMINE PLAINS 	CRAIGALLIAN 	CHAHPINGAH
CHINCHILLA 	CHAPEL HILL 	CLONCURRY 	COOMINYA
CUNNINGHAM 	COPMANHURST 	CROWS NEST 	COONDARRA
COORANGA NORTH 	CRACOW 	CROSSDALE 	CULGOA
CULGOWIE 	COOYAR 	DAANDINE 	DALMA
DIAMONDY 	DIRRANBANDI 	DUNMORE 	DARR CREEK
DARRA 	DRUMSLEED 	DUARINGA 	DULACCA
ELBOW VALLEY 	ELLANGOWAN 	ESCHOL 	FITZROY WEST
FLAGSTONE CREEK 	FOREST HILL 	FORMARTIN 	FREESTONE
FELTON EAST 	FERNVALE 	GARNANT 	GOOMBUNGEE
GOOMBURRA 	GOODNA 	GLENHOPE 	GLENECHO
GAYFIELD 	GLENMORGAN 	GLAMORGAN VALE 	GOOVIGEN
GRAYS GATE 	GRANDCHESTER 	GRANTHAM 	HADEN
HAMPTON 	HATTON VALE 	HARWOOD 	HELIDON
ILUKA 	IPSWICH 	IRONGATE 	ISAAC RIVER
JANDOWAE 	JIMBOUR 	JIMNA 	JACKADGERY
JONDARYAN 	JOHNSTOWN WEST 	JAMBOREE HEIGHTS 	JUNABEE
KAIMKILLENBUN 	KALAPA 	KUMBARILLA 	KIA ORA
KILKIVAN 	KINCORA 	KILBEGGAN 	KENTS LAGOON
KILLARNEY 	KIN KIN 	KOGAN 	KOMMAMURRA
KOREELAH 	KOORALBYN 	KARALEE 	KARARA
KINGSTHORPE 	KUPUNN 	LAIDLEY 	LEYBURN
LEGUME 	LISTON 	LUNDAVRA 	LYND RANGE
MACALISTER 	MACLAGAN 	MANUMBAR 	MAROON
MARYVALE 	MARSHLANDS 	MACLEAN 	MERINGANDAN
MINDEN 	MUNDINE 	MEANDARRA 	MIAMBA
MILLMERRAN 	MAIDENWELL 	MOGGILL 	MOOGERAH
MOORE 	MOURA 	MURPHYS CREEK 	MARBURG
MOUNT ALFORD 	MOUNT ARCHER 	MOUNT BINDANGO 	MYRTLE CREEK
MOUNT CROSBY 	MOUNT KILCOY 	MOUNT MARIA 	MOUNT MORGAN
MOUNT STANLEY 	MOUNT SYLVIA 	MOUNT TARAMPA 	MOUNT TYSON
MOUNT WALKER 	MOUNT WHITESTONE 	MULGOWIE 	MUTDAPILLY
NANDI 	NARKUNDA 	NATHAN GORGE 	NIPAN
NORTH STAR 	OOMBABEER 	ORION 	PALMERS ISLAND
PEGUNNY 	PIKEDALE 	PILTON 	PIRRINUAN
PLAINBY 	PROSTON 	PORT ALMA 	PURGA
RAINBOW BEACH 	RAVENSBOURNE 	ROBINSON GORGE 	RATHDOWNEY
REDBANK PLAINS 	REDGATE 	RIDGELANDS 	THE RISK
ROLLESTON 	RAPPVILLE 	ROSEVALE 	ROSEWOOD
SPRINGFIELD 	SOUTH NANANGO 	SPIER 	STRATHPINE
SHERWOOD 	BALONNE EAST 	SOUTHWOOD 	SURAT
SYLVIA VALE 	TARA 	TALWOOD 	TANNYMOREL
TIN CAN BAY 	TABULAM SOUTH 	TUCABIA 	TEELBA
TEXAS 	THALLON 	THE FALLS 	THE GUMS
THEODORE 	THORNTON 	TIPTON 	TOOBEAH
TANSEY 	TENT HILL 	TUCKA TUCKA 	ULMARRA
UPPER WIDGEE 	UPPER YARRAMAN 	URBENVILLE 	VALLEY DOWNS
WACOL 	WARRA 	WONDAI 	WEENGALLON
WESTWOOD 	WYCHIE 	WILLOWVALE 	WOODBINE
WITHCOTT 	WOOLOOGA 	WOOLI 	WONDALLI
WOORABINDA 	WOWAN 	WESTGROVE 	WYAGA
WYREEMA 	YAMSION 	YANGAN 	YETMAN
YARRAMAN 	YAMBA

For further information
For further information please consult the Mass Service Disruption notices posted on our website at www.telstrawholesale.com.
The Standard Escalation Process applies for escalating incidents. If you have an unresolved fault that is critically impacting the disaster recovery response or those affected by it, please escalate in accordance with the process. Priority Assistance services will be addressed with urgency as usual.
If you have any further queries relating to this matter please contact your Business Operations Manager or alternatively call the Assurance Operations Group on (03) 9632 8977.
Information is also provided by Queensland’s Disaster Management Services on their website:
www.disaster.qld.gov.au/