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    Hello James. How may I help you?





     James  10:47:34 am

    hi, over the weekend support mentioned getting me a cashback loyalty bonus is that available now?
i cleared my last bonus with 1 BTC profit and played it down instead of withdraw hi ?





     Live Support   10:50:15 am

    plz, wait a moment, we are checking your info





     James  10:50:21 am

    ok thanks





     Live Support   10:52:37 am

    Unfortunately, we can't offer you a bonus, because you have had one recently, on December 10, 2015 09:37 and have no deposits since then Sorry





     James  10:53:02 am

    i cleared the no deposit bonus and had the max available to withdraw rather than withdraw and re deposit, i spoker with support first and just played with it without bonus do es that make sense?





     Live Support   10:55:13 am

    Unfortunately, we can offer a loyalty bonus when you've got several deposits since your last bonus issued, but you've got none. Sorry





     James  10:56:42 am

    support told me I could just play with the .5 and it would be the same as withdrawing it and re depositing it I cleared the bonus with .500, instead of withdrawing and depositing, i just played it without bonus they said cashback bonus would be available "personal cashback"
on .500





     Live Support   10:58:30 am

    it's because there was a limit on the winning amount of that bonus





     James  10:58:57 am

    i know, the limit was .500





     Live Support   10:59:07 am

    the limit was 0.1 BTC





     James  10:59:15 am

    no
the limit was 5 x .100





     Live Support   10:59:25 am

    sorry, but yes





     James  10:59:41 am

    i had .500 after completing the playthrough instead of just withdrawing, i spoke with support i would have just withdraw it and then deposit it back, bc i wanted to keep playing





     Live Support   11:00:18 am

    Anyway, you could not withdraw 0.5 because of the limit





     James  11:00:26 am

    yes , I COULD
i could have withdrawn .5 BTC,
i was going to
and then re deposit it





     Live Support   11:01:04 am

    The limit on such a bonus means you can withdraw maximum 0.1 BTC , no more





     James  11:01:09 am

    NO





     Live Support   11:01:21 am

    it's our terms





     James  11:01:22 am

    the limit is 5 TIMES the BONUS
i know your terms





     Live Support   11:01:51 am

    it doesn't look like it





     James  11:02:03 am

    youre reading it wrong, it was a .1 bonus with 5x max withdraw trust me dude ive purchased same bonus before and withdrawn .5 from it december 3 anyway, I could of withdrawn - support said I could just play with it as if it were a .5 deposit without any bonus whatever though, im wasting my time i guess





     Live Support   11:06:06 am

    ok, we can give you 20 Free Spins to reimburse this misunderstandin





     James  11:06:32 am

    thanks
will you please forward this chat to your manager maybe he will understand





     Live Support   11:07:22 am

    unfortunately, it's not possible due to the time here. It's 6-06 am. Central European Time





     James  11:07:34 am

    send him an email





     Live Support   11:08:23 am

    Ok, it's not a problem, I'll tell him about your issue





     James  11:08:33 am

    thanks





     Live Support   11:08:41 am

    he'll contact you via email





     James  11:08:48 am

    excellent thank you





     Live Support   11:09:04 am

    When his working day will begin





     James  11:10:39 am

    ok, thanks, and thank you for the 20 spins





     Live Support   11:11:54 am

    either 20 spins or the bonus, we can't give you both. And the issue whether you are eligible for a bonus or not will solve the manager Sorry





     James  11:12:25 am

    ill take the 20 spins you offered





     Live Support   11:13:42 am

    Unfortunately' I've already sent the request to the manager to solve your problem, now you have to wait to his answer





     James  11:14:03 am

    thats fine, you offered me 20 spins though





     Live Support   11:14:44 am

    i'd offered it before you said you need the manager's help





     James  11:15:10 am

    I just wanted to communicate with him
will you please update the manager and let him know you offered me 20 spins and now refuse to give them to me because i asked to speak with him





     Live Support   11:17:32 am

    Well, you see, according to our rules you are definitely not eligible for a bonus, so that is why We need approval from the manager. Sorry you just need to wait a while.





     James  11:17:46 am

    I understand
you offered me 20 spins for the misunderstanding id accepted





     Live Support   11:19:37 am

    you'd accepted too late, sorry, please wait an answer from the manager, now i can't help you. Sorry





     James  11:20:12 am

    i accepted immediately
Live Support ok, we can give you 20 Free Spins to reimburse this misunderstandin James thanks





     Live Support   11:20:43 am

    and please read what you wrote next





     James  11:21:21 am

    will you please forward this chat to your manager ?
because I said this you wont give me the spins?
ridiculous





     Live Support   11:24:02 am

    That's why we've made a request to solve this issue by the manager, i don't understand our terms, so he'll investigate this case, and inform you whether or not you are eligible for a bonus





     James  11:24:40 am

    yes, and you offered me 20 freespins bc of the misunderstanding itss not my fault you dont understand the terms





     Live Support   11:25:20 am

    Now, the issue of the bonus and Free Spins under his control, I'm not allowed to issue you anything Sorry for inconveniences, you've just need to wait a bit for his answer to you it's highly possible he'll issue you a bonus, or Free Spin





     James  11:28:43 am

    hopefully he will see you need a bit more customer service training





    Duration: 43m 27s
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