I don't understand exactly what kind of excellence you demand from the producers of your everyday goods. As far as I am concerned, you pay a certain amount and decide if what you get fulfills your criteria, or else you move on to another product. Different products offer various characteristics, emphasizing on the needs or wants of different consumers, so there clearly isn't a universally "excellent" product. A sports car would be an absolutely terrible product for someone who wants to move large objects efficiently, for example. Fulfilling criteria is even less of a black or white thing if you consider that there is plenty of room between "terrible" and "excellent".

But at the very least, there's some amount of objective standards you can expect from material stuff. A bag of rice has a certain weight, cars have a certain top speed, a TV has a certain size. They have to pass certain safety and quality standards, etc. You can compare their price tags and characteristics to other products in the market and make your purchase accordingly.

Creative projects are completely different. A good writer won't consistently write things everyone adores, people will prefer different gameplay mechanics, you might prefer the visual tone of one game but not its sequel, etc. You certainly can't demand for something like that to be tailor suited to your needs. You don't get to demand that THIS character is included in the main squad at the exclusion of THAT other one, or for the soundtrack to suit *your* taste, not the composer's.

There's an inherent complexity there that gives you plenty to criticize or praise, and if you don't find the creative decisions appealing, or find that the marketing/reviews before the release don't give you much hope, then just don't spend your money. Either way, when you decide to read/view/play a story you take on the risk of paying for something that falls short. If a movie goer considers Casablanca to be excellent, they probably won't find 95% of the rest of the movies they watch as excellent. They certainly don't get to demand the opposite, or to berate the director for not shooting the movie in a particular style they like.

We are not entitled to EA or BioWare hosting the forums out of their own pocket, whether it is because they are a liability at this point, or because they are utterly unprofitable, or because they don't spread word-of-mouth as well as social media does.