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- Earlier today my new Motorola phone arrived. This is the first Motorola product I've ever owned, and I needed a special code to unlock the bootloader. To obtain this code I was required to first register on the Motorola website. After obtaining the code, unlocking the bootloader and installing the custom ROM of my choice, I no longer needed the Motorola account. Below is the transcript of my online support conversation, requesting the deletion of my Motorola account.
- Bev: Hi, my name is Bev. How may I help you?
- Phill: Hi Bev. I'd like to delete my Motorola account please
- Bev: Hi don't worry, since you do have me in the line let me help you with that because here in Motorola, We make things right!
- Bev: If I may ask why do you want to delete you Motorola account?
- Phill: I don't need it anymore
- Bev: If I may ask is it on the website?
- Phill: Is what on the website? My account? Yes, I registered an account on the website earlier today and now I would like to delete it.
- Bev: Okay ,One moment let me check.
- Bev: Thank you for waiting,Upon checking here on my end there is no option to remove the account.
- Phill: So you're saying there's no way to actually delete my Motorola account from your service completely?
- Bev: Yes that's correct.
- Phill: That's disappointing and poor service. Thanks for your time.
- Bev: I really apologize you can check this link http://www.motorola.com/us/consumers/about-motorola-us/About_Motorola-Legal-Privacy_Policy/About_Motorola-Legal-Privacy_Policy.html
- Bev: In case you need a further assistance, please feel free to call us back. You may be getting an email survey from Motorola to rate my service today. Please take a moment to fill it out, ill be looking forward for scores and comments. Again, thank you for choosing Motorola. Have a wonderful day!
- Phill: Why would I want to check the privacy policy? Does it say I am unable to have my account deleted?
- Bev: That is just an option ,If you just want to check.
- Phill: Another option would be deleting my account as requested.
- Bev: I really apologized however there is no option to remove the account.
- Phill: Thanks anyway. Bye.
- You have disconnected.
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