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Ractiv promises

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Nov 26th, 2014
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  1. I think this should be called, "A lesson in what not to do":
  2.  
  3. Mike Grusell on September 18: " I see that the setup link URL is alive and tells you the drivers were pulled due to a bug that disables the other camera's in some PC's."
  4.  
  5. Haptix Touch on September 20: " the OSX software for Touch+ is already prepared and ready to go (once the issue is fixed). "
  6.  
  7. Ractiv Team in update September 22: " When will the driver be fixed? While this is something we wish we knew, we can't guarantee a date for when the issue can be solved -- we don't want to miss this deadline and disappoint you again. "
  8.  
  9. Haptix Touch on September 23: " We also realized that the driver issue might come off sounding like it'll take a few months -- this is NOT the case. We are estimating AT MOST 2 weeks to fix this issue (hopefully less), and will keep you constantly updated. "
  10.  
  11. Haptix Touch on September 25: " We think we found the issue! Working at full speed to finish it this weekend. "
  12.  
  13. Haptix Touch on September 29: " we're glad we're very close to finishing up the driver issue at hand. Now we're just working out all the (annoying) bugs before getting it ready for release! "
  14.  
  15. Haptix Touch on October 1: " We're just right around the corner of polishing a few more ends, and then getting the software into your hands. "
  16.  
  17. Haptix Touch on October 2: " LAST issue to solve: controlling the cameras ... Once this is done, you bet that within minutes we will update ractiv.com/setup and let you know! ... To be safe, we're expecting this weekend! ... This weekend will be meeting our 2 week estimation exactly! :) "
  18.  
  19. Haptix Touch on October 3: " we only have one more problem to fix though! "
  20.  
  21. Haptix Touch on October 6: " and you can bet that we're doing everything we can to get the software out to you within these few days. "
  22.  
  23. Haptix Touch on October 8: " We've been settling NDA issues with the supplier ... we will have their code shortly, which we will then integrate and debug. "
  24.  
  25. Haptix Touch on October 10: "We got everything we needed from the suppliers yesterday, so now it's just about integrating and debugging the code. We're aiming for the end of tomorrow, which is the 10th. :) ... We're clearing out the remaining bugs before being able to compile the driver, then it'll be release time! "
  26.  
  27. Haptix Touch on October 12: " We're definitely almost there! ... this will be the last step. "
  28.  
  29. Haptix Touch on October 14: " You can expect the driver and Touch+ software tomorrow (Tuesday) at 9 am Pacific Time sharp, and we’ll send out an update at that time too! "
  30.  
  31. Haptix Touch on October 15: " It's a good thing we did more testing yesterday, because we caught a small bug that needs to be fixed. We're all over it and will have the software to you anytime now. "
  32.  
  33. Haptix Touch on October 16: " The supplier had to do some internal research, which they will get back to us with today. Once they do, we can release the software first thing tomorrow! "
  34.  
  35. Haptix Touch on October 17: " We'd really expected that the supplier would get the information we need, but they haven't. That is why we just got on a flight to Taiwan to sit down with them and sort this out in person instead of remotely. "
  36.  
  37. Haptix Touch on October 21: " We will release an official update with the software either later today or first thing tomorrow. Just a little bit more! ... We know exactly what needs to be done now, and since there isn't a whole lot, we're confident saying tomorrow! ... we'll make it "next few days" just to be 100% sure. "
  38.  
  39. Haptix Touch on October 22: " Sorry we're taking a little longer than we expected to wrap up! Just wanted to let you all know that we're hard at work. "
  40.  
  41. Haptix Touch on October 29: " it has been all hands on deck as we're in the final stages of fixing the driver ... we do think we're extremely close (just a few more loose ends to tie up in the next 1-2 days). ... we sincerely think that this is the last problem to solve. "
  42.  
  43. and then silence. But then, on Twitter...
  44.  
  45. @Maschinak on November 10: " 14718 lines of code and counting... I'm definitely gonna whip it into shape in the next few days "
  46.  
  47. @Maschinak on November 13: " Waiting for my colleague to complete his IPC through shared memory protocol. We tried UDP but it wasn't fast enough for images Things are looking good, I think we'll have our first working version tonight. "
  48.  
  49. @Maschinak on November 17: " This is the final glitch we're battling against - a memory leak. Working hard to get it resolved ... For all of you following the progress of Touch+, we're entering 6 hours countdown! :D super excited "
  50.  
  51. and then more silence...
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