LoL customer service

I always use shift and ctrl as skill hotkeys in MOBAs, however I installed League of Legends today and found that I couldn't bind shift or control to skills. I created an INI file to force the game to bind these keys to skills, however the game still wouldn't allow me to use them. I wanted to try this MOBA but unless this problem is solved I won't be able to play.

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FROST ACE Last Saturday at 12:07
Summoner,

Thanks for getting in touch with us. I am Frost Ace and I shall be your player support specialist for the day.

I'm sorry to hear that you are having some troubles with using your preferred hotkeys. I know that this is frustrating as you are used to using Shift+Ctrl hotkeys for MOBA games. Unfortunately, I am unable to assist you with this request as this feature is not yet available. I'm sorry.

Anyway, you can always let us know about this and hopefully this can be available in the future. I suggest you send us your feedback through the boards. Rioters check these boards every day for suggestions and insight directly from our community.

EUNE Forums: http://boards.eune.leagueoflegends.com/

If you have anything else you would like to discuss or bring to my attention please do not hesitate to let me know.

I encourage you to please send us any feedback about the support you have received throughout this request.

Frost Ace
Player Support Specialist
The Tidecaller's Voice

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UMINEKONONAKUKORONI Last Saturday at 16:35
I can't use the forums because I have to be a certain level to use the forums and I can't level up because I can't play and I can't play because I can't set the controls. I would really love to post on the forums for help and that was my first instinct, but regrettably I can neither play the game or speak to anyone on the forums. While I appreciate you're trying to help, the advice you've given me is completely useless.

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KUNOICHI Last Sunday at 15:02
Summoner,

Thank you for providing me with this information. We have a Technical Support Team in place dedicated to working with issues like this one, so I'll be sending your ticket along to them. A member of the team will review the information and get back to you as soon as they can.

Please know that we respond to inquiries in the order we receive them, so sending additional messages or 'bumping' your ticket will actually send your ticket to the back of our queue, increasing the amount of time it takes for us to respond to you.

Thank you for your patience!

Regards,

Kunoichi
Riot Player Support
Maven of the Strings