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Chatting with SoftLayer

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Jul 22nd, 2011
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  1. Thank you for choosing SoftLayer. A representative will be with you shortly.
  2.  
  3. You are now chatting with 'Helper'
  4.  
  5. Me: Good evening.
  6.  
  7. Me: I am contacting you to file a complaint against a domain you currently host: Lulzsecurity.com As you should know, LulzSec is closely tied to
  8. the hacker group, Anonymous. Lulzsec is responsible for the attacks on Sony, DDoS attacks on Paypal and Mastercard as well as breaching an
  9. Arizona law enforcement database. I'm thoroughly appalled that their website has not been taken offline due to many recent events, including
  10. FBI raid and indictment on members of Anonymous.
  11.  
  12. Helper: Hello,
  13.  
  14. Helper: I am sorry for any inconvenience you are receiving.
  15.  
  16. Helper: Please report this to abuse@softlayer.com
  17.  
  18. Helper: This is our legal team. We take matters like this seriously.
  19.  
  20. Me: I'm very glad. I've done hours of research and tracerouts on Lulzsecurity.com. I notice they're behind a series of clouds, mostly with
  21. softlayer as the static IP of the traceroute (70.84.211.97 )
  22.  
  23. Me: The top listing, that is.
  24.  
  25. Helper: I do apologize for any inconvenience.
  26.  
  27. Me: I will report this matter to abuse@softlayer.com . Thank you very much.
  28.  
  29. Helper: Our legal team will be able to assist you further.
  30.  
  31. Me: Thank you again. I appreciate your help.
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