//Ticketsystem
new TicketZeile[MAX_PLAYERS];
new SupportTicket[MAX_PLAYERS];
new TicketAngenommen[MAX_PLAYERS];
new DeinSupport[MAX_PLAYERS];
//

public OnPlayerConnect(playerid)
{
	//TicketSystem
	TicketZeile[playerid] = 0;
	SupportTicket[playerid] = 0;
	TicketAngenommen[playerid] = 0;
	DeinSupport[playerid] = 0;
	//

//TicketSystem Befehle
CMD:sup(playerid,params[])
{
new text[256];
if(sscanf(params,"s",text))
{
SendClientMessage(playerid, COLOR_RED,"[TICKETSYSTEM]: /sup [text]");
}
else
{
if(TicketAngenommen[playerid] == 0)
{
 new pname[MAX_PLAYER_NAME],save[512], string[128];
 GetPlayerName(playerid,pname,sizeof pname);
 format(save,sizeof(save),"Tickets/%s.ini",pname);
 dini_Create(string);
 if(!dini_Exists(save) && TicketZeile[playerid] == 0) // Wenn noch kein Ticket existiert und auch die TicketZeile auf 0 ist.
	{
		new adminmeldung[128];
		format(adminmeldung, sizeof(adminmeldung), "[TICKETSYSTEM] %s has writen an Support Ticket", pname);
		SendAdminMessage(COLOR_GREEN, adminmeldung);
		SupportTicket[playerid] = 1;
		TicketZeile[playerid] = 1;
		dini_Create(save);
		dini_Set(save,"Suptext",text);
		SendClientMessage(playerid, COLOR_GREEN, "[SUPPORT] You have send a Ticket with the following Text:");
		format(string, sizeof(string), "%s", text);
		SendClientMessage(playerid, COLOR_GREEN, string);
		SendClientMessage(playerid, COLOR_GREEN, "[SUPPORT] Please wait till an Supporter accept it!");
		SendClientMessage(playerid, COLOR_GREEN, "[SUPPORT] You can add another line with /sup 2");
		return 1;
	}
		else if(TicketZeile[playerid] == 1) // Wenn die erste Zeile schon geschrieben wurde
			{
				new string2[128];
				dini_Set(save, "Suptext2",text);
				SendClientMessage(playerid, COLOR_GREEN, "[SUPPORT] You have added the following Line:");
				format(string2, sizeof(string2), "%s", text);
				SendClientMessage(playerid, COLOR_GREEN, string2);
				TicketZeile[playerid] = 2;
				return 1;
			}
		else if(TicketZeile[playerid] == 2) // Wenn bereits 2 Zeilen ausgefüllt sind
			{
			new string3[128];
			dini_Set(save, "Suptext3",text);
			SendClientMessage(playerid, COLOR_GREEN, "[SUPPORT] You have added the following Line:");
			format(string3, sizeof(string3), "%s", text);
			SendClientMessage(playerid, COLOR_GREEN, string3);
			TicketZeile[playerid] = 3;
			return 1;
			}
			else if(TicketZeile[playerid] == 3) // Wenn das Ticket bereits 3 Zeilen hat
			{
			SendClientMessage(playerid, COLOR_GREEN, "[SUPPORT] You can write max. 3 lines!");
			return 1;
			}
		}
if(TicketAngenommen[playerid] == 1) // Zum direkten Antworten per /sup , wenn das Ticket angenommen wurde.
{
new pID = DeinSupport[playerid];
new antwort[128], antwort2[128], DerFragende[MAX_PLAYER_NAME], DerSup[MAX_PLAYER_NAME];
GetPlayerName(playerid, DerFragende, sizeof (DerFragende));
GetPlayerName(pID, DerSup, sizeof (DerSup));
format(antwort, sizeof (antwort),"--> %s", text);
SendClientMessage(playerid, COLOR_GREEN, antwort);
format(antwort2, sizeof (antwort2), "%s wrote: %s", DerFragende, text);
SendClientMessage(pID, COLOR_GREEN, antwort2);
}

 }
return 1;
 }

CMD:taketicket(playerid,params[])
{
new pID;
new string2[256], string[256], string3[256], string4[256],mitteilung[128] , DerPlayer[MAX_PLAYER_NAME], DerAdmin[MAX_PLAYER_NAME];
if(sscanf(params,"u",pID)){
return SendClientMessage(playerid, COLOR_RED,"[TICKETSYSTEM]: /taketicket [id]");
}
new pname[MAX_PLAYERS],save[512];
GetPlayerName(pID,pname,sizeof pname);
format(save,sizeof(save),"Tickets/%s.ini",pname);
if(dini_Exists(save)) // Ob ein Ticket existiert! bzw. Datei-Abfrage
{
if(PlayerInfo[playerid][AdminLevel] >= 1) // Ob der Spieler ein Supporter ist!
{
if(TicketAngenommen[pID] == 0)
{
string2 = dini_Get(save,"Suptext");
string3 = dini_Get(save,"Suptext2");
string4 = dini_Get(save,"Suptext3");
GetPlayerName(pID, DerPlayer, sizeof(DerPlayer));
GetPlayerName(playerid, DerAdmin, sizeof(DerAdmin));
format(string, sizeof(string), "%s wrote the following Support-Message:", DerPlayer);
SendClientMessage(playerid, COLOR_GREEN, string);
SendClientMessage(playerid, COLOR_GREEN, string2);
SendClientMessage(playerid, COLOR_GREEN, string3);
SendClientMessage(playerid, COLOR_GREEN, string4);
SendClientMessage(playerid, COLOR_GREEN, "You can answer per /aw [text]");
format(mitteilung, sizeof(mitteilung), "[SUPPORT] %s has opend your Ticket. You now can write live per /sup with him !",DerAdmin);
SendClientMessage(pID, COLOR_YELLOW, mitteilung);
DeinSupport[pID] = playerid; // Der persönliche Supporter wird gesetzt , um die Antworten an ihn weiterzuleiten
TicketAngenommen[pID] = 1;
}
}
}
return 1;
}

CMD:deleteticket(playerid, params[])
{
new pID;
if(sscanf(params,"u",pID)){
return SendClientMessage(playerid, COLOR_RED,"[TICKETSYSTEM]: /deleteticket [id]");
}
new pname[MAX_PLAYER_NAME],save[512];
GetPlayerName(pID,pname,sizeof pname);
format(save,sizeof(save),"Tickets/%s.ini",pname);
if(dini_Exists(save)) // Ob ein Ticket offen ist
{
if(PlayerInfo[playerid][AdminLevel] >= 1) // Ob der Spieler befugt ist
{
new string[128], DerSup[MAX_PLAYER_NAME];
GetPlayerName(playerid, DerSup, sizeof(DerSup));
dini_Remove(save);
format(string, sizeof(string), "%s has closed your Ticket", DerSup);
SendClientMessage(pID, COLOR_YELLOW, string);
SendClientMessage(playerid, COLOR_YELLOW, "Sucessfully deleted");
TicketZeile[pID] = 0;
TicketAngenommen[pID] = 0;
DeinSupport[pID] = 0;
SupportTicket[pID] = 0;
}
}
return 1;
}

CMD:giveticket(playerid, params[])
{
new pID, adminid;
if(sscanf(params,"uu",pID,adminid)){
return SendClientMessage(playerid, COLOR_RED,"[TICKETSYSTEM]: /giveticket [ticketid] [adminid]");
}
if(!IsPlayerConnected(adminid)) // Ob die angegebene ID online ist.
{
return SendClientMessage(playerid, COLOR_RED,"[TICKETSYSTEM] Admin isn't online");
}
if(PlayerInfo[adminid][AdminLevel] == 0) // Ob die angegebene ID Admin ist
{
return SendClientMessage(playerid, COLOR_RED, "[TICKETSYSTEM] This Player isn't an Admin");
}
new pname[MAX_PLAYERS],save[512];
GetPlayerName(pID,pname,sizeof pname);
format(save,sizeof(save),"Tickets/%s.ini",pname);
if(!dini_Exists(save)) // Ob ein Ticket besteht
{
return SendClientMessage(playerid, COLOR_RED,"This ID has not an open Ticket");
}
new NeuerAdmin[MAX_PLAYER_NAME], AlterAdmin[MAX_PLAYER_NAME], Fragender[MAX_PLAYER_NAME];
GetPlayerName(playerid, AlterAdmin , sizeof(AlterAdmin));
GetPlayerName(adminid, NeuerAdmin, sizeof(NeuerAdmin));
GetPlayerName(pID, Fragender , sizeof(Fragender));
DeinSupport[pID] = adminid;
new string2[128], string3[128], string4[256], string5[256], string6[256];
format(string2, sizeof(string2), "[SUPPORT] %s has passed your Ticket to %s .", AlterAdmin, NeuerAdmin);
SendClientMessage(pID, COLOR_GREEN, string2);
SendClientMessage(playerid, COLOR_GREEN, "[TICKETSYSTEM] Sucessfully passed");
format(string3, sizeof(string3), "[SUPPORT] %s has passed %s´s Ticket to you. He asked:", AlterAdmin, Fragender);
string4 = dini_Get(save, "Suptext");
string5 = dini_Get(save, "Suptext2");
string6 = dini_Get(save, "Suptext3");
SendClientMessage(adminid, COLOR_GREEN, string3);
SendClientMessage(adminid, COLOR_GREEN, string4);
SendClientMessage(adminid, COLOR_GREEN, string5);
SendClientMessage(adminid, COLOR_GREEN, string6);
return 1;
}

CMD:tickets(playerid, params[])
{
#pragma unused params
if(PlayerInfo[playerid][AdminLevel] >= 1)
{
SendClientMessage(playerid, COLOR_GREEN, "[TICKETSYSTEM] The shown Tickets can be opend with /taketicket [id]");
for(new i = 0; i < MAX_PLAYERS; i++)
{
if(SupportTicket[i] == 1)
{
if(TicketAngenommen[i] == 0)
{
new string[128], DerSpieler[MAX_PLAYER_NAME];
GetPlayerName(i, DerSpieler, sizeof(DerSpieler));
format(string, sizeof(string), "ID: %d  Name: %s", i, DerSpieler);
SendClientMessage(playerid, COLOR_GREY, string);
}
}
}
}
return 1;
}
//
//TICKETSYSTEM
stock DeleteTicket(playerid)
{
new save1[256], pname[MAX_PLAYERS];
GetPlayerName(playerid,pname,sizeof pname);
format(save,sizeof(save),"Tickets/%s.ini",pname);
if(fexist(save1))
{
dini_Remove(save1);
}
return true;
}
//