Very Urgent REQ : Need Site Reliability Engineer @ Columbia,

Hi Ben,

Hope you are doing great. I was trying to reach you.

This is Gouse Parvaze from Quality Software Services,Inc Founded in 1997,(QSSI) is an established CMMI® Level 3 organization with a proven track record delivering a broad range of solutions with particular expertise in Security & Privacy, Software Engineering, and Health IT. QSSI provides consulting expertise on multi-year projects across several Federal agencies and State Governments

We have an immediate Full Time opportunity for a “Site Reliability Engineer ” based at Columbia, MD. which I wanted to share with you, and check if it might interest you. I am appending a brief job description for the position below, and based on your advice, would be happy to take it forward.

Position : Site Reliability Engineer
Location : Columbia, MD
Duration : Full Time / Permanent

Roles & Responsibilities :

The primary responsibilities of the XOC include but are not limited to:

    Monitor the Federally Facilitated Exchange (FFE) / Federally-Facilitated Marketplace (FFM) / Enterprise Identity Management (EIDM) systems / Data Services Hub (DSH) and several other supporting systems:
        Monitor computing resources within the Terremark environment;
        Alert system owners of degraded system status; and
        Alert system owners, stakeholders and management of production Severity 1 incidents
        Areas Monitored include:
            Data Center Network
            Infrastructure Bandwidth
            Server / Infrastructure
            Applications within the Terremark environment
            Agent based Monitoring
            Production Batch Processing
            Event(s) & Alert(s) Escalation
    Notify internal stakeholders of Severity 1 incidents received from Baltimore Data Center (BDC) that affect the Marketplace.
    Manage incident identification, notifications, ticket generation, recording, classification, investigation and the most complex diagnoses.
    Perform advanced troubleshooting, escalation and driving service restoration activities helping ensure all duties from a technical and non-technical perspective are completed in a consistent and timely manner.

    Manage production Severity 1 incidents to closure.
    Manage the CMS Consumer Information and Insurance Systems Group (CIISG) Exchange Operations Center (EOC) email inbox.
    Authorize restart of Marketplace system processes as needed to keep resolve productions performance issues.
    Help feed and generate reporting (Trend analysis, etc.) by populating key metrics.
    Mine data and recommend actions.
    Submit progress reports to XOC Director and Deputy XOC Director.
    Assist with Change Management, Problem Management, Configuration Management, Change Coordination, etc.
    Running, populating, delivering daily reports.

Technical Skills/Tools: XOC Site Reliability Engineer needs to possess above-average technical skills to support Marketplace systems. Technical skills include.

    Linux
    Java
    Oracle
    Network
    VMWare
    Apache
    IT Process Management (ITSM / ITIL)
    Microsoft Office

Site Reliability Engineer needs to have a working understanding of the following tools.

    Remedy
    Outlook Email
    New Relic
    Mixpanel
    Oracle Enterprise Manager (OEM) Grid Control Management
    Data Services Hub (DSH) Tool
    Tivoli

Required Experience:

·        Software engineering
·        Systems engineering
·        Leading activities in an Operations Center maintaining overall command and control,
·        Incident management,
·        initial triage of events,
·        categorization and prioritization,
·        directing troubleshooting activities,
·        technical and executive escalations.
·        Problem management.
·        Supporting change control.
·        Mentoring of the operations team.




Thanks & Regards

Gouse Parvaze | QSSI | www.qssinc.com
Ph: 301-977-7884 Ext 1007
E-mail: gparvaze@qssinc.com

10025 Governor Warfield Parkway, Suite 401
Columbia, MD 21044

QSSI is an EEO, Affirmative Action, and E-Verify Employer

CMMI® Maturity Level 3 Rated
GSA Schedule 70 SIN 132-62:  Approved for HSPD-12 System Integration Services
SDB & MBE Approved for Maryland and Virginia

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