WELCOME **** LIVE HELP
Hello, *****
Edward B: Activision Support reporting for duty!
You: Hi
You: Is this the Activision Live Support Chat?
Edward B: Hello, and thank you for chatting with Activision Customer Support! My name is Edward. To better assist you, I would like to ask for a few details. May I please, have your email address, and Gamer Tag? Also which console you play on (XBox, PS3, Wii or PC)?
You: PS3, SEN Name: *****, Black Ops 2
You: I'm getting the server is not available at this time error
You: My ISP is not the problem.
Edward B: I understand your issue and I do apologize for your troubles but I will do my best to explain.
Edward B: This is an ongoing issue and we recently released a patch to correct the problem. The patch did correct the issue for many but some players are still having issues.
Edward B: We will be rolling out a new patch sometime with in the next 24 hours that should, again, address the issue. I appologize for the troubles but we are working to correct this issue right away. I do not have an excate time for the patch update but it will be out very soon. In HOURS possibly.Do you have any other questions?
You: May I correct you: I looked in forums and it did not help for anyone. But keep going
You: Okay sounds good
Edward B: I t helped for most players. The only people you will see in th eformus are th epeopl ethat can not conncett still. Th eplayers it worked for didn't go back to th eforums because they could play again..
You: Will there be any compensation for those who have missed the double XP weekend?
You: Because I actually payed for it through pre ordering
Edward B: there may be compensation offered after theissue is corrected. Probabaly in the form of DOUBLE TIME .
You: Okay thanks
Edward B: I appologize for the troubles but we will work to correct this issue right away. Do you have any other questions?
You: No thanks
Edward B: I appreciate your time and effort teaming up with me on this issue. You’ll likely receive an Activision email inviting you to a Web-based Customer Survey that rates my personal performance with you. There are also comment fields in the Survey where you can provide feedback on Activision products, services like Elite and Activision policies. Your feedback is very important, and will be read by the upper l levels of Activision that make decisions. Thank you for contacting Activision Support. You have a great day.
The chat has been ended by the agent.