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  1.  
  2. Instant Online Crash Analysis, brought to you by OSR Open Systems Resources, Inc.
  3.  
  4. Show DivPrimary Analysis
  5.  
  6. Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (http://www.osr.com)
  7. Online Crash Dump Analysis Service
  8. See http://www.osronline.com for more information
  9. Windows 7 Kernel Version 7600 MP (4 procs) Free x64
  10. Product: WinNt, suite: TerminalServer SingleUserTS
  11. Built by: 7600.17273.amd64fre.win7_gdr.130318-1532
  12. Machine Name:
  13. Kernel base = 0xfffff800`01c53000 PsLoadedModuleList = 0xfffff800`01e8fe70
  14. Debug session time: Tue Jul 1 06:28:56.251 2014 (UTC - 4:00)
  15. System Uptime: 0 days 4:26:07.766
  16. *******************************************************************************
  17. * *
  18. * Bugcheck Analysis *
  19. * *
  20. *******************************************************************************
  21.  
  22. SYSTEM_SERVICE_EXCEPTION (3b)
  23. An exception happened while executing a system service routine.
  24. Arguments:
  25. Arg1: 00000000c0000005, Exception code that caused the bugcheck
  26. Arg2: fffff960001a6483, Address of the instruction which caused the bugcheck
  27. Arg3: fffff88008067030, Address of the context record for the exception that caused the bugcheck
  28. Arg4: 0000000000000000, zero.
  29.  
  30. Debugging Details:
  31. ------------------
  32.  
  33. TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2
  34.  
  35. EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
  36.  
  37. FAULTING_IP:
  38. win32k!HmgLockEx+a3
  39. fffff960`001a6483 0fb7430c movzx eax,word ptr [rbx+0Ch]
  40.  
  41. CONTEXT: fffff88008067030 -- (.cxr 0xfffff88008067030)
  42. rax=fffff900c0200000 rbx=0000000000000000 rcx=fffffa8009a6a730
  43. rdx=fffff900c0200000 rsi=0000000000000000 rdi=fffff900c0200000
  44. rip=fffff960001a6483 rsp=fffff88008067a00 rbp=0000000000000000
  45. r8=0000000000000001 r9=0000000000000000 r10=0000000000000000
  46. r11=fffff88008067a68 r12=0000000003987700 r13=0000000000000000
  47. r14=0000000000000001 r15=0000000000000000
  48. iopl=0 nv up ei pl zr na po nc
  49. cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010246
  50. win32k!HmgLockEx+0xa3:
  51. fffff960`001a6483 0fb7430c movzx eax,word ptr [rbx+0Ch] ds:002b:00000000`0000000c=????
  52. Resetting default scope
  53.  
  54. CUSTOMER_CRASH_COUNT: 1
  55.  
  56. DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
  57.  
  58. BUGCHECK_STR: 0x3B
  59.  
  60. PROCESS_NAME: dwm.exe
  61.  
  62. CURRENT_IRQL: 0
  63.  
  64. LAST_CONTROL_TRANSFER: from fffff96000362620 to fffff960001a6483
  65.  
  66. STACK_TEXT:
  67. fffff880`08067a00 fffff960`00362620 : fffff900`c418f490 00000000`00000001 00000000`3f121fdd fffff900`c3d7d8d0 : win32k!HmgLockEx+0xa3
  68. fffff880`08067a70 fffff960`00361b1e : fffff900`c418f490 00000000`00000000 00001fdd`624d4653 00000000`00000000 : win32k!SFMLOGICALSURFACE::OwnsSurfaceCleanup+0x40
  69. fffff880`08067aa0 fffff960`00362a23 : 00000000`00000000 00000000`3f121fdd fffff900`c418f490 00000000`039877a0 : win32k!SFMLOGICALSURFACE::DeInitialize+0x4e
  70. fffff880`08067ae0 fffff960`002bf197 : 00000000`00000000 fffff900`c00b6010 fffff900`c418f490 00000000`00000020 : win32k!bhLSurfDestroyLogicalSurfaceObject+0x4b
  71. fffff880`08067b20 fffff960`002e06e8 : 00000000`00000001 00000000`00000001 fffff880`08067c60 00000000`00000000 : win32k!GreSfmCloseCompositorRef+0x10f
  72. fffff880`08067b60 fffff800`01cc1ad3 : fffffa80`09a6a730 00000000`037df5f0 000007fe`00000000 fffffa80`09a77570 : win32k!NtGdiHLSurfSetInformation+0x1a8
  73. fffff880`08067be0 000007fe`ff414efa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
  74. 00000000`037df048 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7fe`ff414efa
  75.  
  76.  
  77. FOLLOWUP_IP:
  78. win32k!HmgLockEx+a3
  79. fffff960`001a6483 0fb7430c movzx eax,word ptr [rbx+0Ch]
  80.  
  81. SYMBOL_STACK_INDEX: 0
  82.  
  83. SYMBOL_NAME: win32k!HmgLockEx+a3
  84.  
  85. FOLLOWUP_NAME: MachineOwner
  86.  
  87. MODULE_NAME: win32k
  88.  
  89. IMAGE_NAME: win32k.sys
  90.  
  91. DEBUG_FLR_IMAGE_TIMESTAMP: 5130212e
  92.  
  93. STACK_COMMAND: .cxr 0xfffff88008067030 ; kb
  94.  
  95. FAILURE_BUCKET_ID: X64_0x3B_win32k!HmgLockEx+a3
  96.  
  97. BUCKET_ID: X64_0x3B_win32k!HmgLockEx+a3
  98.  
  99. Followup: MachineOwner
  100. ---------
  101.  
  102.  
  103. This free analysis is provided by OSR Open Systems Resources, Inc.
  104. Want a deeper understanding of crash dump analysis? Check out our Windows Kernel Debugging and Crash Dump Analysis Seminar (opens in new tab/window)
  105. Show DivCrash Code Links
  106.  
  107. Hide DivLoaded Module List
  108.  
  109. start end module name
  110. fffff800`019dd000 fffff800`019e7000 kdcom kdcom.dll
  111. fffff800`01c0a000 fffff800`01c53000 hal hal.dll
  112. fffff800`01c53000 fffff800`0222d000 nt ntkrnlmp.exe
  113. fffff880`00c00000 fffff880`00c5c000 volmgrx volmgrx.sys
  114. fffff880`00c5c000 fffff880`00c76000 mountmgr mountmgr.sys
  115. fffff880`00c76000 fffff880`00ca0000 ataport ataport.SYS
  116. fffff880`00caa000 fffff880`00cee000 mcupdate_GenuineIntel mcupdate_GenuineIntel.dll
  117. fffff880`00cee000 fffff880`00d02000 PSHED PSHED.dll
  118. fffff880`00d02000 fffff880`00d60000 CLFS CLFS.SYS
  119. fffff880`00d60000 fffff880`00db7000 ACPI ACPI.sys
  120. fffff880`00db7000 fffff880`00dea000 pci pci.sys
  121. fffff880`00dea000 fffff880`00dfa000 PCIIDEX PCIIDEX.SYS
  122. fffff880`00e00000 fffff880`00e15000 volmgr volmgr.sys
  123. fffff880`00e15000 fffff880`00e1e000 atapi atapi.sys
  124. fffff880`00e1e000 fffff880`00e29000 msahci msahci.sys
  125. fffff880`00e2a000 fffff880`00eea000 CI CI.dll
  126. fffff880`00eea000 fffff880`00fac000 Wdf01000 Wdf01000.sys
  127. fffff880`00fac000 fffff880`00fbc000 WDFLDR WDFLDR.SYS
  128. fffff880`00fbc000 fffff880`00fc5000 WMILIB WMILIB.SYS
  129. fffff880`00fc5000 fffff880`00fcf000 msisadrv msisadrv.sys
  130. fffff880`00fcf000 fffff880`00fdc000 vdrvroot vdrvroot.sys
  131. fffff880`00fdc000 fffff880`00fe6000 iusb3hcs iusb3hcs.sys
  132. fffff880`00fe6000 fffff880`00ffb000 partmgr partmgr.sys
  133. fffff880`01000000 fffff880`0104c000 fltmgr fltmgr.sys
  134. fffff880`0104c000 fffff880`01060000 fileinfo fileinfo.sys
  135. fffff880`01060000 fffff880`010be000 msrpc msrpc.sys
  136. fffff880`010d5000 fffff880`01165000 mvs91xx mvs91xx.sys
  137. fffff880`01165000 fffff880`011c7000 storport storport.sys
  138. fffff880`011c7000 fffff880`011cf000 mvxxmm mvxxmm.sys
  139. fffff880`011cf000 fffff880`011da000 amdxata amdxata.sys
  140. fffff880`011da000 fffff880`011f8000 tdx tdx.sys
  141. fffff880`01200000 fffff880`0120d000 TDI TDI.SYS
  142. fffff880`01217000 fffff880`013b8000 Ntfs Ntfs.sys
  143. fffff880`013b8000 fffff880`013d2000 ksecdd ksecdd.sys
  144. fffff880`01400000 fffff880`01416000 disk disk.sys
  145. fffff880`01416000 fffff880`01446000 CLASSPNP CLASSPNP.SYS
  146. fffff880`01446000 fffff880`0147f000 aswVmm aswVmm.sys
  147. fffff880`0147f000 fffff880`01492000 aswRvrt aswRvrt.sys
  148. fffff880`0149b000 fffff880`0150d000 cng cng.sys
  149. fffff880`0150d000 fffff880`0151e000 pcw pcw.sys
  150. fffff880`0151e000 fffff880`01528000 Fs_Rec Fs_Rec.sys
  151. fffff880`01528000 fffff880`01574000 volsnap volsnap.sys
  152. fffff880`01574000 fffff880`015ae000 rdyboost rdyboost.sys
  153. fffff880`015ae000 fffff880`015b7000 hwpolicy hwpolicy.sys
  154. fffff880`015b7000 fffff880`015f1000 fvevol fvevol.sys
  155. fffff880`01600000 fffff880`01612000 mup mup.sys
  156. fffff880`01616000 fffff880`01708000 ndis ndis.sys
  157. fffff880`01708000 fffff880`01768000 NETIO NETIO.SYS
  158. fffff880`01768000 fffff880`01793000 ksecpkg ksecpkg.sys
  159. fffff880`01793000 fffff880`017dc000 fwpkclnt fwpkclnt.sys
  160. fffff880`017dc000 fffff880`017ec000 vmstorfl vmstorfl.sys
  161. fffff880`017ec000 fffff880`017f4000 spldr spldr.sys
  162. fffff880`017f4000 fffff880`017fe000 speedfan speedfan.sys
  163. fffff880`01801000 fffff880`019fe000 tcpip tcpip.sys
  164. fffff880`02a00000 fffff880`02a6e000 aswSP aswSP.sys
  165. fffff880`02a6e000 fffff880`02a77000 Null Null.SYS
  166. fffff880`02a77000 fffff880`02a7e000 Beep Beep.SYS
  167. fffff880`02a7e000 fffff880`02a8c000 vga vga.sys
  168. fffff880`02a8c000 fffff880`02ab1000 VIDEOPRT VIDEOPRT.SYS
  169. fffff880`02ab1000 fffff880`02ac1000 watchdog watchdog.sys
  170. fffff880`02ac2000 fffff880`02bc4000 aswSnx aswSnx.sys
  171. fffff880`02bc4000 fffff880`02bcd000 RDPCDD RDPCDD.sys
  172. fffff880`02bcd000 fffff880`02bd6000 rdpencdd rdpencdd.sys
  173. fffff880`02bd6000 fffff880`02bdf000 rdprefmp rdprefmp.sys
  174. fffff880`02bdf000 fffff880`02bea000 Msfs Msfs.SYS
  175. fffff880`02bea000 fffff880`02bfb000 Npfs Npfs.SYS
  176. fffff880`03600000 fffff880`03651000 rdbss rdbss.sys
  177. fffff880`03651000 fffff880`0365d000 nsiproxy nsiproxy.sys
  178. fffff880`0365d000 fffff880`03668000 mssmbios mssmbios.sys
  179. fffff880`03668000 fffff880`03677000 discache discache.sys
  180. fffff880`03685000 fffff880`0370e000 afd afd.sys
  181. fffff880`0370e000 fffff880`03728000 aswRdr2 aswRdr2.sys
  182. fffff880`03728000 fffff880`0376d000 netbt netbt.sys
  183. fffff880`0376d000 fffff880`03776000 wfplwf wfplwf.sys
  184. fffff880`03776000 fffff880`0379c000 pacer pacer.sys
  185. fffff880`0379c000 fffff880`037ab000 netbios netbios.sys
  186. fffff880`037ab000 fffff880`037c6000 wanarp wanarp.sys
  187. fffff880`037c6000 fffff880`037da000 termdd termdd.sys
  188. fffff880`03808000 fffff880`0388b000 csc csc.sys
  189. fffff880`0388b000 fffff880`038a9000 dfsc dfsc.sys
  190. fffff880`038a9000 fffff880`038ba000 blbdrive blbdrive.sys
  191. fffff880`038ba000 fffff880`038e0000 tunnel tunnel.sys
  192. fffff880`038e0000 fffff880`03983000 atikmpag atikmpag.sys
  193. fffff880`03983000 fffff880`039dd000 usbhub usbhub.sys
  194. fffff880`03c00000 fffff880`03c1b000 AtihdW76 AtihdW76.sys
  195. fffff880`03c31000 fffff880`04b41000 atikmdag atikmdag.sys
  196. fffff880`04b41000 fffff880`04b62000 raspptp raspptp.sys
  197. fffff880`04b62000 fffff880`04b7c000 rassstp rassstp.sys
  198. fffff880`04b7c000 fffff880`04b8b000 mouclass mouclass.sys
  199. fffff880`04b8b000 fffff880`04bce000 ks ks.sys
  200. fffff880`04bce000 fffff880`04be0000 umbus umbus.sys
  201. fffff880`04be0000 fffff880`04bf5000 NDProxy NDProxy.SYS
  202. fffff880`04c00000 fffff880`04c46000 dxgmms1 dxgmms1.sys
  203. fffff880`04c46000 fffff880`04c6a000 HDAudBus HDAudBus.sys
  204. fffff880`04c6a000 fffff880`04c8e000 rasl2tp rasl2tp.sys
  205. fffff880`04c8e000 fffff880`04c9a000 ndistapi ndistapi.sys
  206. fffff880`04c9a000 fffff880`04cc9000 ndiswan ndiswan.sys
  207. fffff880`04cc9000 fffff880`04cd8000 kbdclass kbdclass.sys
  208. fffff880`04cdb000 fffff880`04dcf000 dxgkrnl dxgkrnl.sys
  209. fffff880`04dcf000 fffff880`04dea000 raspppoe raspppoe.sys
  210. fffff880`04dea000 fffff880`04df5000 rdpbus rdpbus.sys
  211. fffff880`04e00000 fffff880`04e56000 USBPORT USBPORT.SYS
  212. fffff880`04e56000 fffff880`04ea5000 xhcdrv xhcdrv.sys
  213. fffff880`04ea5000 fffff880`04ec7000 L1C62x64 L1C62x64.sys
  214. fffff880`04ec9000 fffff880`04f8e000 iusb3xhc iusb3xhc.sys
  215. fffff880`04f8e000 fffff880`04f8ff00 USBD USBD.SYS
  216. fffff880`04f90000 fffff880`04fa3000 HECIx64 HECIx64.sys
  217. fffff880`04fa3000 fffff880`04fb4000 usbehci usbehci.sys
  218. fffff880`04fb4000 fffff880`04fbd000 wmiacpi wmiacpi.sys
  219. fffff880`04fbd000 fffff880`04fd3000 intelppm intelppm.sys
  220. fffff880`04fd3000 fffff880`04fe3000 CompositeBus CompositeBus.sys
  221. fffff880`04fe3000 fffff880`04ff9000 AgileVpn AgileVpn.sys
  222. fffff880`04ff9000 fffff880`04ffa480 swenum swenum.sys
  223. fffff880`05400000 fffff880`054a6000 peauth peauth.sys
  224. fffff880`054b0000 fffff880`054ed000 portcls portcls.sys
  225. fffff880`054ed000 fffff880`0550f000 drmk drmk.sys
  226. fffff880`0550f000 fffff880`05514200 ksthunk ksthunk.sys
  227. fffff880`05515000 fffff880`05572000 iusb3hub iusb3hub.sys
  228. fffff880`05572000 fffff880`05594000 aswMonFlt aswMonFlt.sys
  229. fffff880`05594000 fffff880`055ad000 aswStm aswStm.sys
  230. fffff880`055ad000 fffff880`055c2000 lltdio lltdio.sys
  231. fffff880`055c2000 fffff880`055da000 rspndr rspndr.sys
  232. fffff880`05600000 fffff880`05619000 HIDCLASS HIDCLASS.SYS
  233. fffff880`05619000 fffff880`05621080 HIDPARSE HIDPARSE.SYS
  234. fffff880`05622000 fffff880`0562f000 mouhid mouhid.sys
  235. fffff880`0562f000 fffff880`0563d000 kbdhid kbdhid.sys
  236. fffff880`0563d000 fffff880`0564b000 crashdmp crashdmp.sys
  237. fffff880`0564b000 fffff880`05657000 dump_dumpata dump_dumpata.sys
  238. fffff880`05657000 fffff880`05662000 dump_msahci dump_msahci.sys
  239. fffff880`05662000 fffff880`05675000 dump_dumpfve dump_dumpfve.sys
  240. fffff880`05675000 fffff880`05681000 Dxapi Dxapi.sys
  241. fffff880`05681000 fffff880`0568f000 monitor monitor.sys
  242. fffff880`0568f000 fffff880`056b2000 luafv luafv.sys
  243. fffff880`056ba000 fffff880`0576d000 viahduaa viahduaa.sys
  244. fffff880`0576d000 fffff880`057aa000 ViaHub3 ViaHub3.sys
  245. fffff880`057aa000 fffff880`057c7000 usbccgp usbccgp.sys
  246. fffff880`057e2000 fffff880`057f0000 hidusb hidusb.sys
  247. fffff880`07200000 fffff880`0722d000 mrxsmb mrxsmb.sys
  248. fffff880`0722d000 fffff880`0727b000 mrxsmb10 mrxsmb10.sys
  249. fffff880`0727b000 fffff880`0729e000 mrxsmb20 mrxsmb20.sys
  250. fffff880`0729e000 fffff880`072a8000 aswHwid aswHwid.sys
  251. fffff880`072a8000 fffff880`072b3000 secdrv secdrv.SYS
  252. fffff880`072b3000 fffff880`072e0000 srvnet srvnet.sys
  253. fffff880`072e0000 fffff880`072f2000 tcpipreg tcpipreg.sys
  254. fffff880`072f8000 fffff880`073c0000 HTTP HTTP.sys
  255. fffff880`073c0000 fffff880`073de000 bowser bowser.sys
  256. fffff880`073de000 fffff880`073f6000 mpsdrv mpsdrv.sys
  257. fffff880`0783c000 fffff880`078a3000 srv2 srv2.sys
  258. fffff880`078a3000 fffff880`07938000 srv srv.sys
  259. fffff960`000e0000 fffff960`003f6000 win32k win32k.sys
  260. fffff960`00410000 fffff960`0041a000 TSDDD TSDDD.dll
  261. fffff960`00690000 fffff960`006b7000 cdd cdd.dll
  262. fffff960`00950000 fffff960`009b1000 ATMFD ATMFD.DLL
  263.  
  264. Unloaded modules:
  265. fffff880`057c7000 fffff880`057e2000 usbaudio.sys
  266. fffff880`07938000 fffff880`079a9000 spsys.sys
  267. fffff880`015f1000 fffff880`015ff000 crashdmp.sys
  268. fffff880`013d2000 fffff880`013de000 dump_pciidex
  269. fffff880`013de000 fffff880`013e9000 dump_msahci.
  270. fffff880`013e9000 fffff880`013fc000 dump_dumpfve
  271.  
  272. Show DivRaw Stack Contents
  273.  
  274. Show DivDump Header Information
  275.  
  276. Show DivStrings
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