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Sep 21st, 2015
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  1. Hi John,
  2.  
  3. I wanted to follow up with you about your concern.
  4.  
  5. You should receive your refund within ten business days. If you have any questions,let me know. I’ll be happy to help.
  6. Sincerely, Rose iTunes Store/Mac App Store Customer Support http://www.apple.com/support/itunes/ww
  7.  
  8. ——————————————————————————————————————————
  9.  
  10. Hi John,
  11.  
  12. Welcome to iTunes Store Customer Support. I’m Rose, your iTunes Store Advisor and I will be very glad to help you with your concern.
  13.  
  14. I have read your email and I understand that the App you purchase has been removed by the developer. I can see how important it is to have this matter addressed. No worries, let me look into your concern and I’ll provide the best resolution for you.
  15.  
  16. John after reviewing the circumstances of your case, we determined that issuing you a refund for this App purchased is appropriate. In seven to ten business days, a credit of 2.99 USD should be posted to your credit card that appears on the receipt.
  17.  
  18. Just a friendly note: The iTunes Store is only a store front that gives developers a place to sell their content. The developer is the one who is in charge of pricing, posting updates and also has control of removing their content. If they have chosen to change something, which is the case with this application, the iTunes Store must abide with this decision.
  19.  
  20. I trust that the above information helps. Please let me know if you have any other questions or concerns. I’ll be more than happy to assist you with whatever you need. Remember we’re just an email away. Thank you with your continuous support with the iTunes Store. Have a nice day.
  21.  
  22. Sincerely,
  23.  
  24. Rose
  25. iTunes Store/Mac App Store Customer Support
  26. http://www.apple.com/support/itunes/ww
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