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  2. <html lang="en" class="">
  3.  <head>
  4.  </head>
  5.  <body onload="
  6. registerSearchForm(search_form_id, 'query');makeRequest('/support/androidmarket/developer/bin/stats?r='+serverResponseTimeDelta+'&amp;l='+(new Date().getTime()-pageStartTime));
  7. " dir="ltr" class="known_issues static_page  streamlined-header-1 ltr lang_en homepage_searchbox other  Android23 android content-only new-ui ">
  8.   <pre style="font-size: 0;display: none;visibility: hidden;">
  9.  
  10.  
  11. </pre>
  12.   <script type="text/javascript">serverResponseTimeDelta=window.external&&window.external.pageT?window.external.pageT:-1;pageStartTime=new Date().getTime();
  13.   </script>
  14.   <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />
  15.   <title>Android Market for Developer Known Issues - Android Market for Developer Help</title>
  16.   <meta name="viewport" content="width=device-width" />
  17.   <link rel="icon" href="//www.google.com/favicon.ico" />
  18.   <link rel="stylesheet" type="text/css" href="//www.google.com/support/androidmarket/developer/bin/resource/css_mobile.css" />
  19.   <script type="text/javascript">
  20. var internal = 0;
  21. var hc_protocol = "http://";
  22. var hc_page_info = "known_issues static";
  23. var country = 'DE';
  24. var countryGroup = 'EMEA';
  25. var autoExpand = '';
  26. var global_error_general = 'Sorry, we weren\x27t able to submit your information. Please try again.';
  27. var search_form_id = 'search-form';
  28. var hc_urchin = "UA-18500-59";
  29. var global_hc_bookmark = new Array("add","remove","toggle");
  30. global_hc_bookmark.add = new Array();
  31. global_hc_bookmark.remove = new Array();
  32. global_hc_bookmark.toggle = new Array();
  33. global_hc_bookmark["add"].url = "";
  34. global_hc_bookmark["add"].token = "";
  35. global_hc_bookmark["remove"].url = "";
  36. global_hc_bookmark["remove"].token = "";
  37. global_hc_bookmark["toggle"].url = "";
  38. global_hc_bookmark["toggle"].token = "";
  39. var hiddenZippyLists = '{"country": {"answerId": "", "zippiesString": "Please select your country from the drop-down menu below. Please note that content will be specific to the country you select.&nbsp;", "defaultValue": "DE", "validItems": {"AR": "Argentina", "AT": "Austria", "AU": "Australia", "BE": "Belgium", "BR": "Brazil", "CA": "Canada", "CN": "China", "CZ": "Czech Republic", "DK": "Denmark", "FI": "Finland", "FR": "France", "DE": "Germany", "HK": "Hong Kong", "IE": "Ireland", "IT": "Italy", "JP": "Japan", "MX": "Mexico", "NL": "Netherlands", "NO": "Norway", "NZ": "New Zealand", "PL": "Poland", "PT": "Portugal", "RU": "Russia", "SG": "Singapore", "ES": "Spain", "KR": "South Korea", "SE": "Sweden", "CH": "Switzerland", "GB": "United Kingdom", "US": "United States", "other": "Other"}}}';
  40.  
  41.   </script>
  42.   <script src="//www.google.com/support/androidmarket/developer/bin/resource/js_variables.js?v=4&amp;hl=en" type="text/javascript"></script>
  43.   <script type="text/javascript" src="//www.google.com/jsapi"></script>
  44.   <script type="text/javascript">
  45. google.load('search', 1);
  46. function init() {
  47. google.search.CustomSearchControl.attachAutoCompletion(
  48. '014638359586380907615:csry24s_1ei',
  49. document.getElementById('query'),
  50. search_form_id);
  51. }
  52. google.setOnLoadCallback(init);
  53.  
  54.   </script>
  55.   <script src="//www.google.com/support/androidmarket/developer/bin/resource/js_minified.js?v=99" type="text/javascript"></script>
  56.   <script src="https://plusone.google.com/js/plusone.js">
  57. {lang: 'en', parsetags: 'explicit'}
  58.  
  59.   </script>  
  60.   <div class="wrapper" id="baseDiv">
  61.    <div id="hc_error"></div>
  62.    <div class="header-wrapper">
  63.     <div class="header-logo ">
  64.      <a class="logo-container" href="http://www.google.com/support/androidmarket/developer"> <img src="//www.google.com/images/logos/google_logo_41.png" alt="Google" class="logo" /></a>
  65.      <div class="searchbox">
  66.       <!--? # Set hidden input fields. # ?-->
  67.       <form name="search-form" id="search-form" title="Search Help" method="get" action="/support/androidmarket/developer/bin/search.py" onsubmit="track('Search Help',
  68. document.getElementById('query').value);return false;">
  69.        <input autocomplete="off" class="search-box" type="text" name="query" id="query" maxlength="2048" placeholder="Search Android Market for Developer help" title="Search" spellcheck="false" />
  70.        <button type="submit" name="btnG" class="search-button" alt="Search Help"> <img src="//www.google.com/help/hc/images/hc_magnifying_glass.png" /> </button>
  71.        <input type="hidden" name="ctx" value="en:searchbox" />
  72.       </form>
  73.      </div>
  74.     </div>
  75.     <div class="header-bar ">
  76.      <h1> <a href="http://www.google.com/support/androidmarket/developer" onclick="track('Header', 'HC Title')"> Android Market for Developer Help </a> </h1>
  77.      <div class="clear"></div>
  78.     </div>
  79.    </div>
  80.    <div class="main-content-container">
  81.     <table class="layout" border="0">
  82.      <tbody>
  83.       <tr>
  84.        <td class="content new-ui">
  85.         <div class="inner_content ">
  86.          <div id="hcError" style="display:none"></div>
  87.          <a name="content"></a>
  88.          <div id="page-content">
  89.           <div id="zippy-dropdown-container" class="zippy-dropdown-container-hide"></div>
  90.           <h2 class="ki"> Android Market for Developer Known Issues </h2>
  91.           <div style="margin-bottom:1em;">
  92.            <p class="ki_container"> Welcome to the Android Market Known Issues page. Use the list below to find out if your problem is a known issue. If the problem is listed here, we’re aware of it and are working to fix it as soon as possible. By clicking on an issue, you can learn more and let us know that you're affected. </p>
  93.            <p> If you're experiencing an issue that is not listed here, please report it by submitting a bug report <a href="http://www.google.com/support/androidmarket/developer/bin/request.py?contact_type=bugs">here</a>. </p>
  94.            <p></p>
  95.            <p></p>
  96.           </div>
  97.           <h3 class="ki"> <a href="javascript:toggleLayer('24496');toggleZippy('a24496');displayOptions();" id="a24496" class="expand">On-going Issues </a> </h3>
  98.           <div id="24496" class="issues">
  99.            <ul>
  100.             <li class="ki-section dark">
  101.              <div class="ki-section ki-title">
  102.               <a href="javascript:toggleLayer('24496a189028');expandCollapse('b24496s189028');">
  103.                <div id="b24496s189028" class="collapse">
  104.                  Developers: Applications missing from Android Market
  105.                </div> </a>
  106.              </div>
  107.              <div style="clear:both"></div>
  108.              <div class="ki-summary" id="24496a189028" style="display:none;">
  109.               <p>If you are concerned about your applications' visibility in Android Market, please note that when a user searches or browses in Android Market, the results are filtered, and some applications might not be visible. The manifest file and the device's hardware and features are part of how applications are filtered — filtering also depends on the country and mobile carrier, the presence or absence of a SIM card, and other factors. Furthermore, priced applications are only available to users in <a href="http://market.android.com/support/bin/answer.py?hl=en&amp;answer=138294">locations we currently support</a> buyers. Also, if an application is copy-protected, Android Market will not show copy-protected apps on developer devices or unreleased devices.</p>
  110.               <p>For example, if an application requires a trackball (as specified in the manifest file), then Android Market will not show the app on any device that does not have a trackball. Same with API levels: if the application requires a minimum API level 7, it won’t appear for the devices that support only level 6 API or lower.</p>
  111.               <p>To learn more, please visit: </p>
  112.               <ul>
  113.                <li><a href="http://developer.android.com/guide/appendix/market-filters.html">Market Filters</a></li>
  114.                <li><a href="http://developer.android.com/guide/appendix/api-levels.html">API Levels</a></li>
  115.                <li><a href="http://developer.android.com/guide/practices/screens_support.html">Supporting Multiple Screens</a></li>
  116.               </ul>
  117.               <p></p>
  118.               <p> <strong>Having this issue?</strong> &nbsp; <input type="button" onclick="reportIssue('189028', '24496', 'r189028');" value="Report" /> &nbsp; </p>
  119.              </div> </li>
  120.            </ul>
  121.            <ul>
  122.             <li class="ki-section ">
  123.              <div class="ki-section ki-title">
  124.               <a href="javascript:toggleLayer('24496a158142');expandCollapse('b24496s158142');">
  125.                <div id="b24496s158142" class="collapse">
  126.                  Comments are inappropriate or not helpful
  127.                </div> </a>
  128.              </div>
  129.              <div style="clear:both"></div>
  130.              <div class="ki-summary" id="24496a158142" style="display:none;">
  131.               <p> Comments must adhere to the <a href="answer.py?answer=138329">Comment Posting Policy</a>. If you see a comment that doesn't follow these standards, please report it. If you are using version 1.5 or below, do the following: </p>
  132.               <ol>
  133.                <li>Press and hold the comment</li>
  134.                <li>Select &quot;Mark this as Spam.&quot;</li>
  135.               </ol>
  136.               <p>If you are using version 1.6 or above, do the following:</p>
  137.               <ol>
  138.                <li>Press the &quot;x&quot; that appears in the comment box.</li>
  139.                <li>Select OK to &quot;Mark this as Spam.&quot;</li>
  140.               </ol>
  141.               <p>We're continually working on improving the Android Market experience for all users, and we appreciate your assistance in this effort.</p>
  142.               <p> <strong>Having this issue?</strong> &nbsp; <input type="button" onclick="reportIssue('158142', '24496', 'r158142');" value="Report" /> &nbsp; </p>
  143.              </div> </li>
  144.            </ul>
  145.           </div>
  146.           <h3 class="ki"> <a href="javascript:toggleLayer('24499');toggleZippy('a24499');displayOptions();" id="a24499" class="expand">User Issues </a> </h3>
  147.           <div id="24499" class="issues">
  148.            <ul>
  149.             <li class="ki-section dark">
  150.              <div class="ki-section ki-title">
  151.               <a href="javascript:toggleLayer('24499a1657101');expandCollapse('b24499s1657101');">
  152.                <div id="b24499s1657101" class="collapse">
  153.                  AT&amp;T billing error
  154.                </div> </a>
  155.              </div>
  156.              <div style="clear:both"></div>
  157.              <div class="ki-summary" id="24499a1657101" style="display:none;">
  158.                We're receiving some reports from users getting the message &quot;An error occurred while setting up your AT&amp;T account. Please try again,&quot; when trying to select &quot;Bill to my AT&amp;T account&quot; as a purchase method.
  159.               <p> While we're presently investigating this issue, and in the meantime, users receiving this error may follow these steps as a temporary solution: </p>
  160.               <ul>
  161.                <li>Select an app to purchase</li>
  162.                <li>Select &quot;Accept &amp; buy&quot; when prompted</li>
  163.                <li>Select &quot;Bill my AT&amp;T account&quot;</li>
  164.                <li>On the top right of the AT&amp;T terms page, tap the pencil icon and re-enter your complete billing address</li>
  165.               </ul>
  166.               <p> </p>
  167.               <p> <strong>Having this issue?</strong> &nbsp; <input type="button" onclick="reportIssue('1657101', '24499', 'r1657101');" value="Report" /> &nbsp; </p>
  168.              </div> </li>
  169.            </ul>
  170.            <ul>
  171.             <li class="ki-section ">
  172.              <div class="ki-section ki-title">
  173.               <a href="javascript:toggleLayer('24499a1106001');expandCollapse('b24499s1106001');">
  174.                <div id="b24499s1106001" class="collapse">
  175.                  Receiving &quot;Download unsuccessful&quot; message
  176.                </div> </a>
  177.              </div>
  178.              <div style="clear:both"></div>
  179.              <div class="ki-summary" id="24499a1106001" style="display:none;">
  180.               <div>
  181.                <p><strong>Android 1.6 Users</strong><br /> </p>
  182.                <blockquote>
  183.                 <p>We're receiving reports of &quot;Download unsuccessful&quot; messages from Android 1.6 Users with Market version 2007. We're actively investigating this issue, and hope to have a new version of Market available soon to address this issue.</p>
  184.                 <p>In the meantime, we recommend taking the following steps to resolve this issue:</p>
  185.                 <ol>
  186.                  <li>Go to <strong>Home</strong> &gt; <strong>Menu</strong> &gt; <strong>Settings</strong> &gt; <strong>Applications</strong> &gt; <strong>Manage applications</strong></li>
  187.                  <li>Press <strong>Menu</strong>, then touch <strong>Filter</strong> &gt; <strong>All</strong></li>
  188.                  <li>Scroll down and select the <strong>Market</strong> app </li>
  189.                  <li>Touch 'Uninstall updates'</li>
  190.                 </ol>
  191.                </blockquote>
  192.                <p></p>
  193.                <p><strong>All Other Users</strong><br /> </p>
  194.                <blockquote>
  195.                 <p> If you receive a &quot;Download unsuccessful&quot; message when attempting to download an app, try the following troubleshooting steps to resolve the issue:</p>
  196.                 <ul>
  197.                  <li>Restart your phone then try downloading the app again.</li>
  198.                  <li>Confirm that there is connectivity on your device (contact your mobile service provider if you aren't connected).</li>
  199.                  <li>Wait 10 minutes and try your download again.</li>
  200.                 </ul>
  201.                 <p>If you're still unsuccessful, <a href="request.py?contact_type=free_am_apps">let us know</a> and we'll be happy to investigate further.</p>
  202.                 <p> <strong>Having this issue?</strong> &nbsp; <input type="button" onclick="reportIssue('1106001', '24499', 'r1106001');" value="Report" /> &nbsp; </p>
  203.                </blockquote>
  204.               </div>
  205.              </div></li>
  206.            </ul>
  207.            <ul>
  208.             <li class="ki-section dark">
  209.              <div class="ki-section ki-title">
  210.               <a href="javascript:toggleLayer('24499a158132');expandCollapse('b24499s158132');">
  211.                <div id="b24499s158132" class="collapse">
  212.                  Market stuck on &quot;Starting download...&quot;
  213.                </div> </a>
  214.              </div>
  215.              <div style="clear:both"></div>
  216.              <div class="ki-summary" id="24499a158132" style="display:none;">
  217.               <p>If your application is stalled at &quot;Starting download&quot;, please use a few of the following troubleshooting steps to help your download to completion:</p>
  218.               <ul>
  219.                <li>Confirm that there is connectivity on your device (contact your mobile service provider if you aren't connected)</li>
  220.                <li>If downloading a paid application, confirm that your credit card information is up to date by logging in your Google Checkout account</li>
  221.                <li>Make sure that your phone is logged into Google Talk by following these steps:
  222.                 <ol>
  223.                  <li>Go to your phone’s app launcher, and press the Talk app</li>
  224.                  <li>If you’re already logged into Talk, press Menu, and then touch Sign out</li>
  225.                  <li>Launch Talk again to sign in</li>
  226.                 </ol></li>
  227.               </ul>
  228.               <p> If you're still experiencing this issue, let us know by clicking the &quot;Report&quot; button. </p>
  229.               <p> <strong>Having this issue?</strong> &nbsp; <input type="button" onclick="reportIssue('158132', '24499', 'r158132');" value="Report" /> &nbsp; </p>
  230.              </div> </li>
  231.            </ul>
  232.            <ul>
  233.             <li class="ki-section ">
  234.              <div class="ki-section ki-title">
  235.               <a href="javascript:toggleLayer('24499a158139');expandCollapse('b24499s158139');">
  236.                <div id="b24499s158139" class="collapse">
  237.                  Declined card
  238.                </div> </a>
  239.              </div>
  240.              <div style="clear:both"></div>
  241.              <div class="ki-summary" id="24499a158139" style="display:none;">
  242.                If you placed an order and your card was declined, you'll receive an automatic email from Google to notify you of the failed charge. After receiving notification, you must sign in to your Google Checkout account from a computer and update your payment information within three days. * Instructions for updating your payment information are available
  243.               <a href="http://checkout.google.com/support/bin/answer.py?answer=29072&amp;ctx=pmd">here</a>.
  244.               <p> If your credit/debit card was declined, consider the following issues that users often encounter when making purchases online: </p>
  245.               <ul>
  246.                <li>Make sure you enter the entire number without any spaces or dashes</li>
  247.                <li>Check that you entered the correct expiration date, and that your card hasn't expired</li>
  248.                <li>Enter the correct Card Verification Code (CVC)</li>
  249.                <li>Make sure the billing address listed in your Google Checkout account matches the billing address that appears on your credit/debit card statement</li>
  250.               </ul>
  251.               <p> Invalid information doesn't mean that your credit/debit card was declined -- it simply means that the information you've entered through Google Checkout does not match the information listed in your credit/debit card account. If you're not able to correct the problem after double-checking and re-entering all of your information, we suggest contacting your credit/debit card-issuer for more information. Financial institutions may decline cards for various reasons, including international currencies and credit balances. </p>
  252.               <p> If you do not update your payment information within seven days after receiving the notification, your order will automatically be cancelled.</p>
  253.               <p>Additional tips for troubleshooting declines are available <a href="https://checkout.google.com/support/bin/answer.py?answer=43068&amp;ctx=pmd">here</a>. </p>
  254.               <p> <strong>Having this issue?</strong> &nbsp; <input type="button" onclick="reportIssue('158139', '24499', 'r158139');" value="Report" /> &nbsp; </p>
  255.              </div> </li>
  256.            </ul>
  257.            <ul>
  258.             <li class="ki-section dark">
  259.              <div class="ki-section ki-title">
  260.               <a href="javascript:toggleLayer('24499a160168');expandCollapse('b24499s160168');">
  261.                <div id="b24499s160168" class="collapse">
  262.                  Can't find app
  263.                </div> </a>
  264.              </div>
  265.              <div style="clear:both"></div>
  266.              <div class="ki-summary" id="24499a160168" style="display:none;">
  267.                Some users are reporting that they can't find specific apps on Market. If you can't find an application, first try editing your search terms; the publisher may have changed the name in the application.
  268.               <p> If you're still experiencing this issue, please make sure that the following conditions do <strong>not</strong> apply to you: </p>
  269.               <ul>
  270.                <li><strong>Priced applications availability:</strong> Priced apps are only available to buyers in <a href="http://www.google.com/support/androidmarket/bin/answer.py?hl=en&amp;answer=143779">these countries</a>. If you are not in a buyer-supported country, you will be unable to view priced applications.</li>
  271.                <li><strong>Location:</strong> You may only view the version of Market for your country. For example, UK users may only view the UK version of Android Market from their devices. If a developer has not targeted his app to your home country, you may be unable to view it.</li>
  272.                <li><strong>Mobile service provider:</strong> In addition to targeting for location, a developer may also target their application to specific mobile service providers. If a developer is not targeting your mobile service provider, you will not be able to view the application.</li>
  273.               </ul>
  274.               <p></p>
  275.               <p> From time to time, applications will become unavailable. Publishers might remove their applications from Android Market, or applications may also be removed for policy violations.</p>
  276.               <p> <strong>Having this issue?</strong> &nbsp; <input type="button" onclick="reportIssue('160168', '24499', 'r160168');" value="Report" /> &nbsp; </p>
  277.              </div> </li>
  278.            </ul>
  279.           </div>
  280.           <div class="clear" id="options">
  281.            <h4>Don't see your issue listed above?</h4>
  282.            <p>If you've found a new problem that's not listed on our Known Issues page, <a href="http://market.android.com/support/bin/request.py?contact_type=contact_policy">let us know</a> and we'll investigate.</p>
  283.           </div>
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  317.         </div> </td>
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  319.      </tbody>
  320.     </table>
  321.    </div>
  322.    <div class="footer-nav-streamlined">
  323.     <p> <a href="http://www.android.com/market/" onclick="track('Footer', 'Product home')">Android Market for Developer</a> - <a href="/support/androidmarket/developer/bin/request.py?contact_type=contact_policy" onclick="track('Footer', 'Contacting us')">Contacting Us</a> - <a href="http://www.google.com/support/?hl=en" onclick="track('Footer', 'Help with other products')">Help with other Google products</a> - </p>
  324.     <form method="post" id="changelang" name="changelang" action="javascript:
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  326. this.document.changelang.lang.value, 'dropdown');
  327. track('LanguageDropdown', this.document.changelang.lang.value);" class="lang_dropdown">
  328.      <label for="lang">Change language:</label>
  329.      <select name="lang" id="lang" onchange="document.getElementById('changelang').submit();"> <option value="cs">Česky</option> <option value="da">Dansk</option> <option value="de">Deutsch</option> <option value="en" selected="selected" class="selected">English (US)‎</option> <option value="es">Espa&ntilde;ol</option> <option value="fr">Fran&ccedil;ais</option> <option value="it">Italiano</option> <option value="nl">Nederlands</option> <option value="no">Norsk</option> <option value="pl">Polski</option> <option value="br">Portugu&ecirc;s (Brasil)‎</option> <option value="fi">Suomi</option> <option value="sv">Svenska</option> <option value="ru">Русский</option> <option value="b5">中文（繁體）‎</option> <option value="jp">日本語</option> <option value="kr">한국어</option> </select>
  330.     </form>
  331.     <p></p>
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  334. ">Google Home</a> </span> <span> - <a href="http://www.android.com/privacy.html" onclick="track('Footer', 'PrivacyPolicy');
  335. ">Privacy Policy</a> </span> <span> - <a href="http://www.android.com/market/terms.html" onclick="track('Footer', 'Terms');
  336. ">Terms of Service</a> </span> </p>
  337.     </div>
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  358.   <script src="//www.google.com/support/androidmarket/developer/bin/resource/urchin_util.js?v=7" type="text/javascript"></script>
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  367.   <script src="//www.google.com/support/androidmarket/developer/bin/resource/js_validate_static.js?v=18" type="text/javascript"></script>
  368.   <script src="//www.google.com/sidewiki/static/sidebar_element/sidebar-element-compiled.js"></script>
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