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- body {
- text-rendering: optimizeLegibility;
- }
- .first-h4 {
- margin-top: 0;
- }
- h4 {
- margin-top: 10px;
- }
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- height: auto;
- }
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- margin: 0 -20px 0;
- padding-top: 10px;
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- </style></p>
- <ul id="pop-methods" style="list-style:none; margin-left:0">
- <li>
- <h4 class="first-h4">Credit Cards</h4>
- <p><a href="#credit-card" class="pop-method">American Express</a>, <a href="#credit-card" class="pop-method">Carte Bleue</a>, <a href="#credit-card" class="pop-method">Discover</a>, <a href="#credit-card" class="pop-method">JCB</a>, <a href="#credit-card" class="pop-method">MasterCard</a>, <a href="#credit-card" class="pop-method">Visa</a></p>
- </li>
- <li>
- <h4>Bank Transfers</h4>
- <p><a href="#alipay" class="pop-method">AliPay</a>, <a href="#boacompra" class="pop-method">BoaCompraGold</a>, <a href="#giropay" class="pop-method">Giropay</a>, <a href="#ideal" class="pop-method">iDEAL</a>, <a href="#paypal" class="pop-method">PayPal</a>, <a href="#paysafe" class="pop-method">PaySafeCard</a>, <a href="#kiosk" class="pop-method">Russian Kiosk</a>, <a href="#sofort" class="pop-method">Sofortüberweisung</a>, <a href="#webmoney" class="pop-method">WebMoney</a>, <a href="#yandex" class="pop-method">Yandex</a>,</p>
- </li>
- <li>
- <h4>CD Keys</h4>
- <p><a href="#cd-keys" class="pop-method">Retail CD Keys</a></p>
- </li>
- <li>
- <h4>Steam Wallet Codes</h4>
- <p><a href="#wallet-codes" class="pop-method">Steam Wallet Codes</a></p>
- </li>
- </ul>
- <ul class="payment-method-container">
- <li id="credit-card" class="dropdown-before">
- <h4 style="margin-top: 10px;">Credit Cards:</h4>
- <ol>
- <p>If a purchase was made through Steam using a credit card, please provide the following with your Support Ticket:</p>
- <li>The Card Type (Visa, MasterCard, Discover, American Express, etc...)</li>
- <li>Full Name on the card</li>
- <li>Billing Address</li>
- <li>The last four digits of the credit card number - <strong>Do not provide the full card number</strong></li>
- </ol>
- <p>Please create or update your existing <a href="newticket.php?category=11">Steam Support ticket</a> with this information.</p>
- </li>
- <li id="paypal" class="dropdown-before">
- <h4>PayPal</h4>
- <ol>
- <p>If a purchase was made through Steam using a PayPal account, please provide the following with your Support Ticket:</p>
- <li>The full name on the PayPal Account</li>
- <li>The full billing address on the PayPal Account</li>
- <li>The Invoice ID and the Transaction ID</li>
- </ol>
- <p>Please create or update your existing <a href="newticket.php?category=11">Steam Support ticket</a> with this information.</p>
- <img title="paypal example" alt="paypal example" src="images/faq/reclaim/paypal.png" class="pop-image" /></li>
- <li id="paysafe" class="dropdown-before">
- <h4>PaySafeCard:</h4>
- <ol>
- <p>If a purchase was made through Steam using a PaySafeCard, please provide the following with your Support Ticket:</p>
- <li>Navigate to <a href="https://www.paysafecard.com/en-gb/check-balance/">https://www.paysafecard.com/en-gb/check-balance/</a></li>
- <li>Enter your PaySafeCard PIN-code and numerical code.</li>
- <li>Click on "Details" below your PaySafeCard credit and find your purchase with Global Collect BV</li>
- <li>Click on the amount to open the details for the transaction</li>
- <li>Attach a screenshot of the payment details, including the Transaction ID to your Steam Support Ticket</li>
- </ol>
- <p>Please create or update your existing <a href="newticket.php?category=11">Steam Support ticket</a> with this information.</p>
- <img title="paysafe example" alt="paysafe example" src="images/faq/reclaim/paysafe.PNG" class="pop-image" /></li>
- <li id="sofort" class="dropdown-before">
- <h4>Sofortüberweisung</h4>
- <ol>
- <p>If a purchase was made through Steam using Sofortüberweisung, please provide the following with your Support Ticket:</p>
- <li>The name registered to your Sofortüberweisung account</li>
- <li>The name of the bank used for your Sofortüberweisung purchase</li>
- <li>Your billing address, City and Postal Code used</li>
- <li>The 18 digit number listed on your account statement</li>
- <li>The bank Identification Code (BLZ)</li>
- </ol>
- <p>Please create or update your existing <a href="newticket.php?category=11">Steam Support ticket</a> with this information.</p>
- </li>
- <li id="giropay" class="dropdown-before">
- <h4>Giropay</h4>
- <ol>
- <p>If a purchase was made through Steam using Giropay, please provide the following with your Support Ticket:</p>
- <li>The name registered to your Giropay account</li>
- <li>The name of the bank used for your Giropay purchase</li>
- <li>Your billing address, City and Postal Code used</li>
- <li>Attach a screenshot of your account statement that shows all details for the Steam transaction</li>
- </ol>
- <p>Please create or update your existing <a href="newticket.php?category=11">Steam Support ticket</a> with this information.</p>
- </li>
- <li id="ideal" class="dropdown-before">
- <h4>iDEAL</h4>
- <ol>
- <p>If a purchase was made through Steam using iDEAL, please provide the following with your Support Ticket:</p>
- <li>The name registered to your iDEAL account</li>
- <li>The name of the bank used for your iDEAL purchase</li>
- <li>Your billing address, City and Postal Code used</li>
- <li>Attach a screenshot of your account statement that shows all details for the Steam transaction</li>
- </ol>
- <p>Please create or update your existing <a href="newticket.php?category=11">Steam Support ticket</a> with this information.</p>
- </li>
- <li id="webmoney" class="dropdown-before">
- <h4>WebMoney:</h4>
- <ol>
- <p>If a purchase was made through Steam using WebMoney, please provide the following with your Support Ticket:</p>
- <li>The name registered to your WebMoney Account</li>
- <li>Your billing address, City and Postal Code</li>
- <li>Attach a screenshot of a Steam purchase as it is shown in your WebMoney Account, made on the Steam Account in question</li>
- </ol>
- <p>Please create or update your existing <a href="newticket.php?category=11">Steam Support ticket</a> with this information.</p>
- <img title="Webmoney example" alt="Webmoney example" src="images/faq/reclaim/webmoney_example.jpg" class="pop-image" /></li>
- <li id="alipay" class="dropdown-before">
- <h4>AliPay:</h4>
- <ol>
- <p>If a purchase was made through Steam using Alipay, please provide the following with your Support Ticket:</p>
- <li>The name registered to your Alipay Account</li>
- <li>Your billing address, City and Postal Code</li>
- <li>Attach a screenshot of a Steam purchase as it is shown in your Alipay Account, made on the Steam Account in question</li>
- </ol>
- <p>Please create or update your existing <a href="newticket.php?category=11">Steam Support ticket</a> with this information.</p>
- <img title="alipay example" alt="alipay example" src="images/faq/reclaim/alipop.png" class="pop-image" /></li>
- <li id="yandex" class="dropdown-before">
- <h4>Yandex:</h4>
- <ol>
- <p>If a purchase was made through Steam using Yandex, please provide the following with your Support Ticket:</p>
- <li>The name registered to your Yandex Money Account</li>
- <li>Your billing address, City and Postal Code</li>
- <li>Attach a screenshot of a Steam purchase as it is shown in your Yandex Money Account, made on the Steam Account in question</li>
- </ol>
- <p>Please create or update your existing <a href="newticket.php?category=11">Steam Support ticket</a> with this information.</p>
- <img title="yandex example" alt="yandex example" src="images/faq/reclaim/yandex_example.jpg" class="pop-image" /></li>
- <li id="mol" class="dropdown-before">
- <h4>Money Online:</h4>
- <ol>
- <p>If a purchase was made through Steam using a Money Online account, please provide the following with your Support Ticket:</p>
- <li>The name registered to your Money Online Account</li>
- <li>Your billing address, City and Postal Code</li>
- <li>Attach a screenshot of a Steam purchase as it is shown in your Money Online Transaction History page, made on the Steam Account in question</li>
- </ol>
- <p>Please create or update your existing <a href="newticket.php?category=11">Steam Support ticket</a> with this information.</p>
- </li>
- <li id="boacompra" class="dropdown-before">
- <h4>BoaCompraGold:</h4>
- <ol>
- <p>If a purchase was made through Steam using BoaCompra, please provide the following with your Support Ticket:</p>
- <li>Attach a screenshot of your BoaCompra delivery receipt for a Valve/Steam purchase on the Steam Account in question</li>
- <li>If you cannot access your delivery receipts, please contact <a href="http://www.boacompra.com/shop/info.php?contact">BoaCompra support</a> and request a screenshot of your purchase history</li>
- </ol>
- <p>Please create or update your existing <a href="newticket.php?category=11">Steam Support ticket</a> with this information.</p>
- <img title="boacompra example" alt="boacompra example" src="images/faq/reclaim/boacompra_console.png" class="pop-image" /></li>
- <li id="kiosk" class="dropdown-before">
- <h4>Kiosk:</h4>
- <ol>
- <li>Please write your Support Ticket Number on your Kiosk receipt below the text in permanent ink</li>
- <li>Attach a digital photo or scan of the receipt used on the account</li>
- </ol>
- <p>Please create or update your existing <a href="newticket.php?category=11">Steam Support ticket</a> with this information.</p>
- </li>
- <li id="konbini" class="dropdown-before">
- <h4>Konbini:</h4>
- <ol>
- <p>If a purchase was made through Steam using Konbini, please provide the following with your Support Ticket:</p>
- <li> </li>
- </ol>
- <p>Please create or update your existing <a href="newticket.php?category=11">Steam Support ticket</a> with this information.</p>
- </li>
- <li id="cd-keys" class="dropdown-before">
- <h4>CD Keys:</h4>
- <ol class="pop-list">
- <p>If a game was registered to the account using a physical retail CD key, please provide the following with your Support Ticket:</p>
- <li>Please write your Support Ticket Number on the quick reference card or CD Key sticker below the code in permanent ink</li>
- <li>Attach a digital photo or scan of the CD Key registered to the account</li>
- </ol>
- <p>Please create or update your existing <a href="newticket.php?category=11">Steam Support ticket</a> with this information.</p>
- <img title="CD key Scan" alt="CD key scan" src="images/faq/2347-QDFN-4366/cdkey1.jpg" class="pop-image" /></li>
- <li id="wallet-codes" class="dropdown-before">
- <h4>Steam Wallet Codes:</h4>
- <ol class="pop-list">
- <p>If Steam Wallet funds were added to your account using a Steam Wallet code, please provide the following with your Support Ticket:</p>
- <li>Please write your Support Ticket Number on the receipt below the code in permanent ink</li>
- <li>Attach a digital photo or scan of the Code registered to the account</li>
- </ol>
- <p>Please create or update your existing <a href="newticket.php?category=11">Steam Support ticket</a> with this information.</p>
- <img title="Wallet code scan" alt="Wallet code scan" src="https://support.steampowered.com/getimage.php?id=291" class="pop-image" /></li>
- </ul>
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