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			 style="border:0;margin-right:5px;vertical-align:middle;" />How to Map a Network Drive - Basic to
			 Intermediate Skill Level</a></h3>
		<div id="para1" style="display:none;">
			<h2>The Traditional Method</h2>

			<ul>
				<li>There are several ways to get to the Map a Network Drive utility. Here are the most common:</li>
						<ol>Right click on the Computer icon on the desktop and select Map network drive</ol>
						<ol>Right click on the Computer icon within the Start Menu and select Map network drive</ol>
						<ol>Open Windows Explorer (My Computer) and select Tools -> Map network drive</ol>
				<li>From within the utility, select the drive letter that you want to use as your network drive.</li>
						<ol>The path for the network shared folder should be in this format, \\server\share.</ol>
						<ol>Make sure that a check mark is inside the box next to, Reconnect at Logon.</ol>
				<li>Click Finish. At this point, you will be prompted to enter your network credentials. This may or
					may not be the same credentials you use to log onto the computer. If you are not sure of the
					credentials, contact whoever administers your computer.
				</li>
				<li>Once you successfully enter your network credentials, the network shared drive will open in a new
				    window.</li>
			</ul>
			<br />
		<h2>The Alternative Method</h2>

			<ul>
				<li>Open Windows Explorer (My Computer) and enter the server name (i.e. \\epsilon.iserp.columbia.edu)
					within the address field and hit Enter. You will be prompted to enter your network credentials. If you
					are not sure of your network credentials, contact whoever administers your computer.</li>
				<li>Once you successfully enter your network credentials, you will see every shared folder within the server.</li>
				<li>Right click on the shared folder you would like to access and select Map Network Drive...</li>
				<li>A separate window will appear. Choose the drive letter you want to represent this shared folder. Ensure
     			"Reconnect at Logon" is selected. Click Finish. The network shared drive will open in a new window.
				</li>
			</ul>
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			style="border:0;margin-right:5px;vertical-align:middle;" />How to Connect to a Network Printer - Basic Skill
			Level</a></h3>
		<div id="para2" style="display:none;">
			<ul>
				<li>All network printers have IP addresses. The most common way to determine the IP address of a network
				    printer is to go to the printer itself. Normally, when you hold the ready button for a few seconds,
					a network page prints out all the networking information including the IP address. You can also obtain
					the IP address from menu selections in certain printers.
				</li>
				<li>Once you have the IP address of the printer you want to use, go to the Devices and Printers section:</li>
					<ol>Click on Start -> Devices and Printers</ol>
					<ol>Click on Start -> Control Panel -> Devics and Printers</ol>
				<li>From within this section, click Add a Printer</big></li>
				<li>This will open the Add a Printer Wizard. Click Next to begin.</big></li>
				<li>Select Add a network, wireless, or Bluetooth printer</li>
				<li>At this stage, Windows is searching your network for all available network printers. Since you already
					know the IP address of the printer you want to use, click Stop and then click The printer that I want
					wasn't listed.
				</li>
				<li>On the next screen, select the radial button next to Add a printer using TCP/IP address or hostname and
					then click Next.
				</li>
				<li>On the next screen, select TCP/IP Device for the Device Name</li>
				<li>Enter the IP address of the printer you want to use (the port name information will populate automatically)
					and click Next.
				</li>
				<li>On the Install the printer driver page, you will see all the available printers and printer drivers
					available. To update the list, click Windows Update (this process may take several minutes).
				</li>
				<li>Once the list updates, scroll down to the manufacturer of the printer you would like to use.</li>
				<li>On the right side of the window, you will find all the available printers. Select the model number of the
					printer you want to use and then click Next.
				</li>
				<li>The next screen will give you an option to either rename the printer or accept the default name. Click
					Next when you are ready.
				</li>
				<li>Once the printer drivers are installed, you will be prompted to choose whether or not you want the printer
					set as the default printer. You will also have a chance to print a test page. Click Finish when you are
					ready.
				</li>
			</ul>
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			 style="border:0;margin-right:5px;vertical-align:middle;" />How to Thoroughly Remove Malicious Files from Your
			 Computer - Basic to Intermediate Skill Level</a></h3>
		<div id="para3" style="display:none;">
			<ul>
				<p>Knowing that your computer is infected with malicious files can be a traumatic experience. However, it
					does not mean the end of your computer. To thoroughly remove malicious files from your computer, you
					need a collection of various applications and some patience. This is not a quick process but, when you
					are finished, not only will you have the satisfaction of beating this issue yourself but your computer
					will be much more responsive as well.
				</p>
				<p>The following are links are to highly recommended anti-virus programs. I cannot personally endorse any of
				   these programs. These sources are solely for experimental purposes only.
			    </p>
				<p><a href="http://cdn.superantispyware.com/SUPERAntiSpyware.exe">SuperAntiSpyware (Free)</a></p>
				<p><a href="http://www.majorgeeks.com/index.php?ct=files&action=download&">Malwarebytes (Free)</a></p>
				<p><a href="http://download.piriform.com/ccsetup402.exe">CCleaner (Free)</a></p>
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			 style="border:0;margin-right:5px;vertical-align:middle;" />Preparation</a></h2>
				<div id="para4" style="display:none;">
				<p>Ensure all critical data is backed up. This includes pictures, music, documents, movies, etc. The backup
				   location is up to you but a location off of the infected computer would be best.
			    </p>
				<p>Because it is very likely that your user profile is infected, it is highly recommended that you do not
				   run the virus scan under your own profile. For security purposes, Windows comes with the built-in
				   Administrator profile disabled by default. To enable it, click on Start and then right click on Computer
				   and select Manage.
			    </p>
				<br />
				<img src="manage.png" alt="Manage">
				<p>In order to access this section, your user account needs administrator level access (for example, you
				   need to be able to download and install applications). If your user profile does not have administrator
				   access, contact someone who has an user account on that computer with administrator-level access.
				</p>
				<p>Once in the Computer Management window, double click on Local Users and Groups within the left column
				   and then double click on Users. Within the main section of the window, you should see all of the local
				   users. If the Administrator profile is disabled, you will see a small black arrow pointing downward next
				   to the Administrator user name.
			    </p>
				<br />
				<img src="administrator.png" alt="Administrator">
				<p>Double click on Administrator. This will open the properties window. Remove the check box next to
				   “Account is disabled” and click OK.
				</p>
				<br />
				<img src="enable.png" alt="Enable">
				<p>Restart the computer. Immediately after the computer starts the restart process, start tapping F8. This
				   will bring up the Advanced Boot Options screen.  Some computers will start to beep. If you hear beeping,
				   stop tapping the F8 key. Once in the Advanced Boot Options screen, use the down arrow to select Safe
				   Mode with Networking.
			    </p>
				<p>At the log in screen, you should see your own user profile as well as the local Administrator profile.
				   Click on the Administrator icon to access the log in screen (depending on your settings, you may not
				   have a password associated for this profile). Once at the Windows deskop, close the Windows Help and
				   Support window that appears.
			    </p>
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			 style="border:0;margin-right:5px;vertical-align:middle;" />Installation</a></h2>
				<div id="para5" style="display:none;">
				<p>Install each application and make the suggested setting changes:</p>
				<p>SuperAntiSpyware</p>
					<ul>
						<li>Under Preferences -> Scanning Control, make these changes:</li>
							<ol>Remove check mark from Ignore files larger than 4MB</ol>
							<ol>Remove check mark from Ignore non-executable files</ol>
							<ol>Remove check mark from Scan only known file types</ol>
							<ol>Place a check mark in Close browsers before scanning</ol>
							<ol>Place a check mark in Terminate memory threats before quarantining</ol>
						</li>
					</ul>
				<br />
				<img src="sas.png" alt="SAS">
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