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ITunes Diagnostics

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Dec 28th, 2011
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  1. Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
  2. System manufacturer System Product Name
  3. iTunes 10.5.2.11
  4. QuickTime 7.7.1
  5. FairPlay 1.13.37
  6. Apple Application Support 2.1.6
  7. iPod Updater Library 10.0d2
  8. CD Driver 2.2.0.1
  9. CD Driver DLL 2.1.1.1
  10. Apple Mobile Device 4.0.0.97
  11. Apple Mobile Device Driver 1.57.0.0
  12. Bonjour 3.0.0.10 (333.10)
  13. Gracenote SDK 1.9.5.502
  14. Gracenote MusicID 1.9.5.115
  15. Gracenote Submit 1.9.5.143
  16. Gracenote DSP 1.9.5.45
  17.  
  18. iTunes Serial Number 0034AE9C0B272988
  19.  
  20. Current user is not an administrator.
  21. The current local date and time is 2011-12-28 23:51:38.
  22. iTunes is not running in safe mode.
  23. WebKit accelerated compositing is enabled.
  24. HDCP is not supported.
  25. Core Media is supported.
  26.  
  27. Video Display Information
  28.  
  29. NVIDIA, NVIDIA GeForce GTX 580
  30. Intel Corporation, Intel(R) HD Graphics Family
  31.  
  32.  
  33. **** External Plug-ins Information ****
  34.  
  35. No external plug-ins installed.
  36.  
  37. The drive S: WD Virtual CD 1110 Rev 2003 is a USB 1 device.
  38.  
  39. **** Network Connectivity Tests ****
  40.  
  41. Network Adapter Information
  42.  
  43. Adapter Name: {5FCF8690-03A0-4DBD-9FC2-90BC455CD4A8}
  44. Description: GoTrusted-x64 Adapter
  45. IP Address: 0.0.0.0
  46. Subnet Mask: 0.0.0.0
  47. Default Gateway: 0.0.0.0
  48. DHCP Enabled: Yes
  49. DHCP Server:
  50. Lease Obtained: Thu Jan 01 04:00:00 1970
  51.  
  52. Lease Expires: Thu Jan 01 04:00:00 1970
  53.  
  54. DNS Servers:
  55.  
  56. Adapter Name: {EA16B127-A180-4ECC-93D6-1042A8DFCED2}
  57. Description: Intel(R) 82583V Gigabit Network Connection
  58. IP Address: 0.0.0.0
  59. Subnet Mask: 0.0.0.0
  60. Default Gateway: 0.0.0.0
  61. DHCP Enabled: Yes
  62. DHCP Server:
  63. Lease Obtained: Thu Jan 01 04:00:00 1970
  64.  
  65. Lease Expires: Thu Jan 01 04:00:00 1970
  66.  
  67. DNS Servers:
  68.  
  69. Adapter Name: {39780CD0-ABEE-4F9F-806D-DD8DAE1DD20C}
  70. Description: Intel(R) 82579V Gigabit Network Connection
  71. IP Address: 192.168.2.15
  72. Subnet Mask: 255.255.255.0
  73. Default Gateway: 192.168.2.1
  74. DHCP Enabled: Yes
  75. DHCP Server: 192.168.2.1
  76. Lease Obtained: Wed Dec 28 13:40:58 2011
  77.  
  78. Lease Expires: Thu Dec 29 13:40:58 2011
  79.  
  80. DNS Servers: 192.168.2.1
  81.  
  82. Active Connection: LAN Connection
  83. Connected: Yes
  84. Online: Yes
  85. Using Modem: No
  86. Using LAN: Yes
  87. Using Proxy: No
  88. SSL 3.0 Support: Enabled
  89. TLS 1.0 Support: Enabled
  90.  
  91. Firewall Information
  92.  
  93.  
  94. Connection attempt to Apple web site was successful.
  95. Connection attempt to browsing iTunes Store was successful.
  96. Connection attempt to purchasing from iTunes Store was successful.
  97. Connection attempt to iPhone activation server was successful.
  98. Connection attempt to firmware update server was successful.
  99. Connection attempt to Gracenote server was successful.
  100. Last successful iTunes Store access was 2011-12-27 15:33:15.
  101.  
  102.  
  103. **** Device Connectivity Tests ****
  104.  
  105. iPodService 10.5.2.11 (x64) is currently running.
  106. iTunesHelper is currently not running.
  107. Apple Mobile Device service 3.3.0.0 is currently running.
  108.  
  109. Universal Serial Bus Controllers:
  110.  
  111. Renesas Electronics USB 3.0 Host Controller. Device is working properly.
  112. Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26. Device is working properly.
  113. Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D. Device is working properly.
  114.  
  115. No FireWire (IEEE 1394) Host Controller found.
  116.  
  117. **** Device Sync Tests ****
  118.  
  119. No iPod, iPhone or iPad found.
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