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  1. ________________________________________________
  2. MESSAGE QUE J'AI ENVOYÉ À LEUR SUPPORT COURRIEL
  3. ________________________________________________
  4.  
  5. Here is a paste of my conversation with your Facebook CM :
  6. ____________________________
  7. ___ME___
  8. You might want to know. Your "over capacity" message (which I've been getting a whole lot lately) now just displays raw JSON data instead of an error page.
  9. The exact message is:
  10. {"data":{"error":"Imgur is temporarily over capacity. Please try again later."},"success":false,"status":500}
  11. ___CM___
  12. 17:38
  13. Hello Ariane, thanks for getting in touch. We're so sorry for this problem and are currently trying to track it down. It would be great if you could get in touch with our friendly support team with more information. Namely:
  14. 1. Country of browsing
  15. 2. Desktop, app, or mobile web
  16. 3. Your Internet Service Provider
  17. 4. Imgur username if you have one
  18. 5. Any other info that you can
  19. You can message them here: https://help.imgur.com/hc/en-us/requests/new Have a great day 🙂
  20. ___ME___
  21. Will do.
  22. ____________________________
  23. So here it is. The requested information :
  24. 1. Country of browsing : Canada.
  25. 2. App/browser : Browser, on a computer
  26. 3. ISP : Videotron
  27. 4. Imgur username : AzmaTsukimi
  28. 5. Other info :
  29. OS: Windows 10 Pro
  30. Browser: Firefox 50.1.0
  31. City: Saguenay
  32. Sometimes, thanks to my ISP, the Internet thinks I'm around Quebec City or Montreal
  33.  
  34.  
  35. ________________________________________________
  36. LEUR RÉPONSE
  37. ________________________________________________
  38.  
  39.  
  40. Hi AzmaTsukimi,
  41.  
  42. Thanks for the info! I appreciate your patience while we’ve continued to look into this issue. We've released several fixes that should help. However, please note that the root cause is related to your Internet service provider.
  43.  
  44. We have reached out to the service provider and are currently working with them. At this time they request that any further users contact them so they are able to see the issue for themselves. I suggest using online chat as this should directly connect you to one of their user support representatives. Here is the link for Videotron: http://www.videotron.com/residential/contact-us.
  45.  
  46. Several users have noted that changing DNS settings fixed the issue. Can you try changing your DNS settings to use either Google's Public DNS or Open DNS? More information on that can be found here: http://code.google.com/speed/public-dns/ and https://store.opendns.com/get/basic.
  47.  
  48. Again I apologize for the hassle and inconvenience that this issue has caused. I hope to see you further within the community. Please accept this dog tax as an apology: http://imgur.com/topic/Aww/I20psqa
  49.  
  50. Best,
  51. Brianna
  52. Take the joy of Imgur with you wherever you go with the Imgur apps! http://imgur.com/apps?campaign=ZenDesk
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