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- ________________________________________________
- MESSAGE QUE J'AI ENVOYÉ À LEUR SUPPORT COURRIEL
- ________________________________________________
- Here is a paste of my conversation with your Facebook CM :
- ____________________________
- ___ME___
- You might want to know. Your "over capacity" message (which I've been getting a whole lot lately) now just displays raw JSON data instead of an error page.
- The exact message is:
- {"data":{"error":"Imgur is temporarily over capacity. Please try again later."},"success":false,"status":500}
- ___CM___
- 17:38
- Hello Ariane, thanks for getting in touch. We're so sorry for this problem and are currently trying to track it down. It would be great if you could get in touch with our friendly support team with more information. Namely:
- 1. Country of browsing
- 2. Desktop, app, or mobile web
- 3. Your Internet Service Provider
- 4. Imgur username if you have one
- 5. Any other info that you can
- You can message them here: https://help.imgur.com/hc/en-us/requests/new Have a great day 🙂
- ___ME___
- Will do.
- ____________________________
- So here it is. The requested information :
- 1. Country of browsing : Canada.
- 2. App/browser : Browser, on a computer
- 3. ISP : Videotron
- 4. Imgur username : AzmaTsukimi
- 5. Other info :
- OS: Windows 10 Pro
- Browser: Firefox 50.1.0
- City: Saguenay
- Sometimes, thanks to my ISP, the Internet thinks I'm around Quebec City or Montreal
- ________________________________________________
- LEUR RÉPONSE
- ________________________________________________
- Hi AzmaTsukimi,
- Thanks for the info! I appreciate your patience while we’ve continued to look into this issue. We've released several fixes that should help. However, please note that the root cause is related to your Internet service provider.
- We have reached out to the service provider and are currently working with them. At this time they request that any further users contact them so they are able to see the issue for themselves. I suggest using online chat as this should directly connect you to one of their user support representatives. Here is the link for Videotron: http://www.videotron.com/residential/contact-us.
- Several users have noted that changing DNS settings fixed the issue. Can you try changing your DNS settings to use either Google's Public DNS or Open DNS? More information on that can be found here: http://code.google.com/speed/public-dns/ and https://store.opendns.com/get/basic.
- Again I apologize for the hassle and inconvenience that this issue has caused. I hope to see you further within the community. Please accept this dog tax as an apology: http://imgur.com/topic/Aww/I20psqa
- Best,
- Brianna
- Take the joy of Imgur with you wherever you go with the Imgur apps! http://imgur.com/apps?campaign=ZenDesk
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