Difficuly levelS
Difficuly level of refunds: (Easy to Hard)
Steam keys – Easy (Almost any agent will refund this)
Origin Keys – Easy (Same as Steam Keys))
Rockstar Keys – Easy (Same as Steam, Origin and Battle.net)
Uplay Keys – Easy (Same as Steam and Origin)
Battle.net Codes – Easy (Depends on agent
Xbox Codes/Gift Cards – Easy to Medium (Explained Below)
Gift Cards – Medium to Hard (Depending on what agent u get)
Riot Points (LoL) – Hard (Don’t try to buy LoL points, Usually it’s hard)

Success rates are usually measured by purchase
date, agent, and price of the item you purchased.
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Difficulty - Explained
Steam, Origin, Uplay, Rockstar Keys are usually the most common
purchases on G2A, and these are the most easy refunds you could
do. Very rarely you will fail.
Battle.net and Xbox codes, you will be able to refund them with
ease however sometimes the agents ask for screenshots etc so you
have to be prepared for the screenshots.
Gift Cards and Riot Points, these can be done, however half of the
time they are hard to do, so basically it depends on what agent u
get, and what’s the price of the item. 50$ Steam gift card can be
done, however 100$ steam gift card can be refunded too but it is
usually hard, you have to expect to change agents and reconnect
to another agent, etc.
Steam Gifts are the hardest to refund, try to avoid buying steam
gifts, and go for the steam keys instead, because you can only issue
a refund for steam gifts by making a ticket, and if you make a ticket,
G2A will contact the seller, and then seller will show them proof
that he sent you the gift, and you redeemed it, so avoid gifts.

Tips for success
1 - Always buy with G2A Shield.
2 - Do 1 refund per account. Do not buy multiple items in one order.
3 - If the purchase is older than a month, success rate depends on agent, many will not
issue a refund and ask you to go to Resolution Center.
4 - Do not ever rate a transaction.
5 - Do not make a ticket in Resolution Center before going through live chat.
6 - If you are going to do refunds for others, make sure you use VPN of the same
country as the account was last logged in.
7 - If item is region locked, use same VPN as the region the item belongs to.
8 - Pre-orders can and cannot be refunded before the release, some pre-orders send u
a code before the game has released (They are refundable), some only send a code
after the game has been released (They are only refundable after release but hard to
refund)
9 - If you want to pay with paypal, when checking out, do not click on yellow button
“Check Out with Paypal” instead click on green button “Buy Now”, then pay with
G2Apay and choose Paypal in G2Apay screen.
10 - Always use the product code/key before trying to refund (Better safe than sorry)
11 - CSGO items are not refundable.
12 - Your steam, origin, uplay, xbox or any account won’t get banned, no matter what,
because you are dealing with G2A and not your account providers.
13 - If the payment is rejected, try to wait 24 hours, or just go and contact them
through live chat or email.

Basic Things
You will be asked a lot to send screenshots etc, but before sending
a screenshot we need to make sure we are sending something that
will help us out.
Hiding GameS in Library
If you are asked to send a screenshot of your library, and you have
already activated the code and the game is in your library so now
we need to hide the game.
1 – Go to Steam Library, right click on the game, choose “Set
Categories”.
2 – Name the category and check “Hide Games in this category”
*You may not be able to hide games in every DRM like Origin etc,
therefore make use of Photoshop, and Inspect Element in browsers.
How To Take Screenshot
You can either download a screenshot software like Gyazo, or just
follow the steps below.
1 – Go to a window you need to take a screenshot of.
2 – Press “PrtScn” on your keyboard
3 – Open Microsft Paint and Press Ctrl+V
4 – Now you can edit, and or save the picture.
Starting the Refund
1 Buy whatever you want, make sure to follow the guide above
to see the difficulty level of what you are buying.
2 Make sure G2A Shield is on, and included in the purchase.
3 Redeem the game code or whatever you bought.
4 Log in to your second account of whatever you bought the
item for (e.g if you bought csgo, redeem it, log out and log in to
new account that doesn’t have csgo)
5 Go to G2A, click on “My Account” at top right, then click on
“Buying”
6 Look at the order(s) and find the one that you want to refund.
7 Once you have found your order, click on “View Order” then
click on the Red Flag
8 Find a unique solution on “LiveChat 24/7” then choose “G2A
Shield LiveChat”
9 Enter Order Number, name, email, and choose “Problem with
Key” from dropdown menu, and Connect.
10 Now be patient and wait until you are connected.
Refund Methods
Once connected to an agent, try to be extremely friendly and very
patient.
Don’t start the chat with “Hi, I bought this game, I want refund”, start
with asking about how they are doing, this way you two will be in
communication which is a good thing.
Once you get the flow of communicating tell them they are very
nice or anything to compliment them, I go with something like “Oh
god I hope every customer rep was like you”.
Give them rating of 5 stars, this makes a huge difference, they are
commissioned to get bigger paycheque if they get more stars, so if
you help them get a nice paycheque they will help you get a
refund.
DO NOT EVER SAY THE KEY IS INVALID, just tell them the key or code was
already used by someone else.
If they ask you for screenshots etc tell them to wait, they will say “Take your
time” reply with something nice like “Aww thank you”
If they say give me a moment, ask them something not related to the
problem like “Hey did you know Leonardo finally won the Oscar” etc. This
way they know you care about them, and they will try to take care about
you.
Always be creative and unique, experiment with new methods every now
and then. Like if you connect say “I talked to a rep before he said something
about two options but my internet got cut off, so if u could help me it would
be great” etc
Refunding old items
If you want to refund old items, it can be very hard depending on
the excuse you present and the agent u get, therefore I will teach
you a method of refunding old items, once again this depends on
the agent u get, so if you fail the first time, don’t give up, try again.
If the agents know that your purchase is very old they will most
likely stop helping you and tell you to go to Resolution Center, to
avoid that give them an excuse that will avoid them from suggesting
you to Resolution Center. The excuse that I use is that I tell them
before I tell them about my issue is that “some time ago I bought this
game and it was not working, and I was new to G2A, so I thought
G2A had scammed me because I was warned by my friends to
stay away from G2A, but recently I found out that G2A has their
own LiveChat team to help people who has G2Ashield with issues
like this, so I came here and I need some help.” This will very likely
stop them from telling you to go to RC, if they still do ask them one
final time that you have G2A shield and you would like to resolve
this issue with the agent instead of going to RC, if they still don’t
listen, just disconnect and connect again to another agent, and give
them the same story, and try to be friendly with them, and don’t
forget to rate the agent 5 stars, that way they will help you even
more.
REFUNDING DIFFICULT
ITEMS
Some items can be very hard to refund therefore you have
to be ready for situations like this. I have developed a
method, that will make the agent a little bit pressed and most
likely he will help you out.
Once you have connected, and the item you are doing to
refund is hard to refund, start your story with “Hi, how are
you doing? xD” and slowly take it from there to this “Hi I
bought a $100 steam gift card for my brother’s birthday
which is tomorrow, I grabbed his laptop went to his steam,
and tried to redeem the code but I was receiving an error
saying this is a used code and I should contact the seller, this
is very frustrating I wanted to surprise him on his birthday,
and then this happened, what are the odds of it L so can
you please help me out here, his birthday is tomorrow and I
cant give him anything since these 100$ were all the money
I had” this works almost all the time for me, this way he will
think twice before suggesting you the Resolution Center,
because you are in a hurry, and you want to solve this
quickly before your brothers birthday. Now they are
oppressed by you instead of you being oppressed by them.

If successful they will send you a link in the chat to confirm
the refund, once you confirm it, you will be able to
use/transfer the money out of G2A after 14 days. If you
want to do another refund, simply make new G2A account
(with new email) and repeat.
IF ALL ELSE FAIL – YOU CAN DO PAYPAL CHARGEBACK, BUT DO IT
ONCE PER G2A AND PAYPAL ACCOUNT.