You are now connected to Keerthana from Amazon.com

Keerthana: Hello devries6276, my name is Keerthana. I'm here to help you today.

Me: Hi Keerthana thanks for your time!

Keerthana: Thank you for being a valuable customer.

Me: The order number for this issue is ## ######## ####### ###

Keerthana: Let me connect you to a member of our Amazon.ca team. It will only take a moment.

Me: ok thanks

A Customer Service Associate will be with you in a moment.

You are now connected to Aravind from Amazon.com


Aravind: Hello devries6276, Welcome to Amazon.Ca. I'm Aravind. I'll be happy to assist you today.

Me: Hi Aravind thanks for your time!

Aravind: I'm so sorry to hear about that.

I can understand your concern.​

Please be assured, I'll help you with that in a best possible way.

Me: thank you!

Aravind: Thanks for waiting.

You're welcome!

I've checked and see that the order was cancelled due to the "out of stock" issue and I'm really sorry for that.

Me: right, im willing to wait for it to be back in stock if i can pay the same initial price

Aravind: In this case, since the issue was from Amazon end, we'll offer the same price once the item is back in stock with Amazon.
Will it be fine?

Me: yes that is fine
thank you !

Aravind: You're welcome!

Me: how should we make that happen?

Aravind: I'll make a note for you about this promise.

Me: and when it's back in stock how should i proceed? or will you / amazon apply the price automatically

Aravind: I'll escalate this issue to our concern team and ask them to investigate on this issue to make sure this will not be repeated in future.
Please contact us once you placed the order and we'll help you with the same price.

Me: so when it's back in stock I will contact live chat again?
I can do that

Aravind: I'll keep a follow up with you and email you once we get the stock for it. So that you can place the order and then contact us.
Will it be fine?

Me: yes that will be great!

Aravind: Thanks for understanding.
We're expecting the stock within a week, so there is no need to be concerned about the stock issue.

Me: thats fine im willing to wait anyways!

Aravind: Great!
For your reference, I'll send our chat transcript via mail.

Me: is it ok if I also show the live chat representative that i speak to at the time this conversation? would that help also
when it is back in stock

Aravind: Any of our agents can able to help you as I've made the note already about chat.
Me: alright well thank you so much!

Aravind: Thanks for your patience and understanding.
Customers like you makes our job easier.​
You're very welcome. Is there anything else I can help you with today?

Me: No thats all

Aravind: You're most welcome. It was a pleasure assisting you today! We look forward to seeing you again soon. If there is anything else I can help with, please let me know. Otherwise, you can click the *End Chat* button on the top right corner of this window.

Me: i have to go now also, have a good evening!

Aravind: Have a good evening!
:)
Thank you@
**YOU!

Me: haha, bye bye!

Aravind: Bye!