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  1. from llm_agent import CustomerServiceAgent
  2. from legacy_crm import CRMSystem
  3.  
  4. def handle_customer_query(customer_id, query):
  5.     # Initialize the LLM agent and legacy CRM system
  6.     agent = CustomerServiceAgent()
  7.     crm = CRMSystem()
  8.    
  9.     # Retrieve customer information from the legacy system
  10.     customer_info = crm.get_customer_info(customer_id)
  11.    
  12.     # Pass the query and customer info to the LLM agent
  13.     response = agent.process_query(query, customer_info)
  14.    
  15.     # Update the CRM with the interaction details
  16.     crm.log_interaction(customer_id, query, response)
  17.    
  18.     return response
  19.  
  20. # Example usage
  21. customer_query = "I\'m having trouble with my recent order #12345"
  22. response = handle_customer_query("CUST001", customer_query)
  23. print(response)
  24.  
');