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   Thank you for your recent IMVU order!

            We are experiencing problems processing your order. Please note that you have not been charged.  A hold has been put on the transfer of funds. We will be happy to complete the order, but we will need to speak to the card holder to verify that the charge is authorized. Please have the card holder call the customer support line for assistance: 866-761-0975 within the next 5 days.
            If you are unable to call our support line, you can send us a scanned copy of your ID and credit card (with all but the last four digits blacked out; e.g. xxxx-xxxx-xxxx-1234). Please submit the scanned copy as an attachment by going to www.imvu.com/help and following these steps:

            1)   Click the Request Support tab

            2)   Click Submit a Case

            3)   Category: Billing Support

            4)   Payment Method: Credit Card

            5)   Fill in last four digits of your credit card

            6)   Description: Describe the problem

            7)   Click Attach a file, Browse to find your images and Save

            8)   Click Save

            Thank you for your patience and understanding.  Remember, we need this information within the next 5 days to continue processing your request.

            IMVU Customer Care & Education