SOP

Cosmic Gaming - Standard Operating Procedures
Staff SOP’s
Issue By - Community Manager - ReactionZ

Summary
These SOPS will help you understand how to do your job from Trial-Mod » an official Cosmic Gaming staff member. You will find the chain of command, what each job does as well as the punishment list for certain everyday tasks.
Chain of Command

Founder

V
Owner

V
Co-Owner

V
Community Manager

V
Head of Staff

V
Server Manager

V
Head Administrator

V
Senior Administrator

V
Administrator

V
Moderator

V
Trial Moderator


You are to follow by this chain of command at all times and don’t go straight to one rank follow up the chain.
Code of Conduct
Some of the main things you need to follow are in this document

You are to respect all and every member staff or non staff. No matter the way they are treating you.
You are to act professional at all times. Even when you have 4 people screaming at you younger or older.
Your are to give the appropriate amount of time for a punishment. (Listed in this SOP)
You are to follow the Chain of Command. Do not go straight to a top staff member. Go from one rank above you.
When on duty as a staff member, you are to be cloaked whenever you're no clipping (!cloak, !uncloak, !noclip ? !noclip to disable). If you are caught or reported with evidence of no clipping without being cloaked you will receive a Staff Strike.
Trial Mods and Mods are to ACCEPT  and go to the ticket regardless of what RP situation you are in. (Goes for Admins as well)
You are to respect and listen to your higher ups (who ever is above you). If you have a problem with what they are doing, you are to report it to the forums IMMEDIATELY.
You are not allowed to abuse the commands you are given.
You are to follow the punishments listed in this document no matter what.
As a staff member, you are always on duty (Even if your roleplaying). Take as many tickets (when someone calls for a staff) as possible.
You are not allowed to use your powers for your own good, but for the server. (Keeping is calm as much as possible)
YOU ARE NOT ALLOWED TO WARN SOMEONE ABOVE YOU.
Ranks
Trial-Mod:

Trial-Mod is the lowest staff rank possible. This rank means that a higher up is going to be keeping an eye on you, to see how you do as a staff member and if you’re good enough to become a Moderator.

Moderator:

Moderator is the first OFFICIAL staff rank. Your job is to make sure that the server is moderated by dealing with admin sits and if needed, kicking or banning for the correct amount of time, depending on the punishment.
Administrator:

Admin is a official staff rank. Administrator is basically the same as moderator but, you have more commands, and possibly more respect. Due to the fact that you are a Admin, people will come to you for questions (If they follow the COC). You do have the power to overrule a Moderators decision, if it is a in-valid reason.
Senior Administrator:

Senior Administrator is an official staff rank. As a Senior Administrator you are to watch over all the other staff to make sure they are doing their job properly. If you see a Admin abuse his powers, you are to give him a warning (not a staff strike) for staff abuse. If it continues, bring it up with the Server Manager.
Head Administrator:

Head Administrator is an official staff rank. Head Administrator is the highest rank that is appointed by Head of Staff. Anything above this is appointed by a decision of all founders and most top staff. As a Head Admin, You’re pretty much making sure that all admins and moderators are doing their job.
Server Manager:

Server Manager is a official staff position. This is given by the Founders. The Server Manager’s job is to make sure the server is running smoothly and if it isn’t this person is to report it to someone who can either restart the server or fix it immediately.
Server Manager’s are allowed to accept and deny staff applications, and promote and demote staff if need be. Server Manager is only allowed to promote up to Administrator.
Classifications of Rule Breaking
RDM: If a player kills another player without initiation or reason. It is classified as RDM.
Mass RDM: If a player kills 3 or more players without reason or initiation it is classified as Mass RDM.
CDM/VDM: If someone hits another player with their vehicle without a valid reason, it is classified as CDM/VDM.
Fear RP: If a player is in danger of their life being taken and they try to run away or evade while a weapon is pointed at them, it is classified as Fear RP.
Fail RP: Fail RP can mean many different things, but the main thing is, doing something that is impossible in the real world. And if the player fails to roleplay a current situation, It is classified as Fail RP.
OOC: Going OOC (Out of Character) means saying something in chat using // saying like, “Is this a glitch.”
Punishment List
RDM: If a player RDM’s and it’s their first offence, warn them with the !warn command. If it is their second offence, ban them from the server for 1 hour. And on the third offence, it is up to the staff member's discretion to ban, kick, or warn them once again. (Ban can only go to 5 hours)
Mass RDM: If a player Mass RDM’s and it’s their first offence ban them from the server for 2 hour. On their second offence it is going to be a 24 hour ban (1 day) and on the third offence, it will be a week ban. If they come back and continue, it will turn into a perma ban.
OOC: For out of character offence, it would be a warn using the !warn command, the second offence would be a kick from the server. And the third offence would be a 1 hour ban from the server.

Fail RP: If a player Fail Rp’s and it’s their first offence, warn them with the !warn command. If they continue to Fail RP kick them from the server. The third time they did it will be a 15-30 min ban from the server and if they did it a fourth time it would be a 21/2  hour ban from the server.
Fear RP: For the players first offence it’s a warn. For their second offence, it's a kick and a warn. For their third offence it's a 30 min ban. And for the fourth offence it's a it will be a 3 hour ban.
Combat Logging: If it’s a player's first offence you are to ban them for 1 hour. If it's their second offence, you are to ban then for 5 hours. And the third offence will be a 24 hour ban (1 day).
VDM/CDM: First offence, warn with the !warn command. Second offence, kick them from the server and warn them again. And for the third offense, ban then for up to 2 hours from the server.
No Intent to Rp: If it’s a player's first offence, ban them from the server for 1 week. If it's their second offence, permanently ban them from the server.
FAQ
Q. How do i get a promotion?
In order for you to get a promotion, you will need to show the Server Manager or Head of Staff that you know how to do your job and we need to see you doing a good job.
Q. What if I see a Staff Member abusing.
If you see a staff member abusing, start recording and when you’re done post it on the forums with an explanation of what happened.
Q. If I receive a staff strike, will it be taken away? How do i get it removed?
Sadly, you cannot appeal for a staff strike. But when you get your first strike, it will be removed within 14 days after you received it. On your second strike, it will be removed within 30 days. Once it’s removed you will be put under investigation. On your third strike, you will be suspended from staff for a certain amount of time.
Q. Do I have to answer all the help requests?
You have to answer as many as you can.
Q. Who can assign staff strikes?
Only the Community Manager, Head of Staff, and Server Manager can assign you staff strikes.
Q. Do we have a staff roster?
Staff Roster