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a guest Mar 20th, 2019 51 Never
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  1. Date
  2. 03-15-2019
  3.  
  4. Authors
  5. MarioC
  6.  
  7. Status
  8. Fixed, action items in progress
  9.  
  10. Summary
  11. Issue with AES CIS service affected delay in sending customer data from AES EDI.
  12.  
  13. Impact
  14. Records were missed and were not discovered automatically
  15.  
  16. Root Causes
  17. Issue with the AES CIS service(Jira Issue No: AESCIS-38263) resulted the file with customer data did not get processed and it also affected EDI to CIS monitoring service working on the CIS side. So the missed records were not discovered automatically.
  18.  
  19. Resolution
  20. The file was resent and the issue got resolved. The missing records were discovered at 11:56 AM, processed at 1:00 PM
  21.  
  22. Detection
  23. A Jira issue ( AESEDI-53447) was logged that the customer data was not sent from AES EDI.
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