Date
03-15-2019

Authors
MarioC

Status
Fixed, action items in progress

Summary
Issue with AES CIS service affected delay in sending customer data from AES EDI.

Impact
Records were missed and were not discovered automatically

Root Causes
Issue with the AES CIS service(Jira Issue No: AESCIS-38263) resulted the file with customer data did not get processed and it also affected EDI to CIS monitoring service working on the CIS side. So the missed records were not discovered automatically.

Resolution
The file was resent and the issue got resolved. The missing records were discovered at 11:56 AM, processed at 1:00 PM

Detection
A Jira issue ( AESEDI-53447) was logged that the customer data was not sent from AES EDI.