4:46:50 p.m.	Probiller Support:	Welcome to ProBiller. A representative will be available to assist you shortly. We appreciate your patience! While you're waiting to be connected to an agent, here's some helpful information about contacting us. <a href="https://www.facebook.com/notes/probiller/what-is-mbi-probillercom-/2429753493764139" target="_blank" class="iwc-message-link">https://www.facebook.com/notes/probiller/what-is-mbi-probillercom-/2429753493764139</a>
4:46:50 p.m.	Probiller Support:	To locate your account, the service representative will require the following information for security purposes; Your Full Name, Email address, ZIP & the first 6 & last 4 of your credit card being charged. Please enter these details above or have it available when requested. Standby as your chat is being transferred to an agent…
4:47:12 p.m.	Johny:	Hello, I was billed for a years worth of premium however only after a week it has already been disabled on my account.
4:47:52 p.m.	Probiller Support:	Cuong has joined the conversation.
4:48:02 p.m.	Cuong:	let me see what i can do for you
4:48:02 p.m.	Cuong:	To help me locate your account, can you just confirm: -Email Address on the account -First/Last Name -Postal Code -and the FIRST 6 and LAST 4 numbers of the credit card on file
4:48:58 p.m.	Johny:	Is it the first and last name and postal code on the card?
4:49:02 p.m.	Cuong:	yes
4:49:22 p.m.	Johny:	tryanotherusername2019@gmail.com Wyatt Parrish 98328 510277 and 8094
4:51:26 p.m.	Cuong:	One moment please. Thank you for your patience.
4:51:54 p.m.	Johny:	No problem
4:54:56 p.m.	Probiller Support:	@Johny Your connection has been idle for 0:03:00. You have to type something within 0:02:00 to remain active on this chat.
4:55:14 p.m.	Johny:	Find anything yet?
4:55:44 p.m.	Cuong:	i located an annual memberhsip to pornhubpremium jioned oct 20, 2019 for 98.78
4:55:50 p.m.	Cuong:	looks like the charge was refunded
4:55:58 p.m.	Cuong:	im looking into this now
4:56:44 p.m.	Johny:	If it was refunded it has not showed back up on my card
4:56:56 p.m.	Cuong:	it was refuned oct 22, 2019
4:57:02 p.m.	Cuong:	refunds can take up to 7-10 business days
4:58:18 p.m.	Johny:	does it say why it was refunded?
4:58:28 p.m.	Cuong:	im inquirng now
4:58:28 p.m.	Cuong:	Hang tight, it'll just be a moment...
4:58:32 p.m.	Johny:	ok
5:01:35 p.m.	Probiller Support:	@Johny Your connection has been idle for 0:03:00. You have to type something within 0:02:00 to remain active on this chat.
5:03:13 p.m.	Johny:	typing to keep the chat active
5:04:11 p.m.	Cuong:	okay so it was refunded by our fraud detection team due to multiple names on file
5:04:41 p.m.	Johny:	What do you mean by that?
5:07:43 p.m.	Probiller Support:	@Johny Your connection has been idle for 0:03:00. You have to type something within 0:02:00 to remain active on this chat.
5:08:45 p.m.	Johny:	How do I make sure it wont happen again
5:09:03 p.m.	Cuong:	i can help you renew now but we'll have to process a new charge
5:09:13 p.m.	Cuong:	and then ill alert my fraud team to no longer disable and refund you
5:09:39 p.m.	Johny:	no thank you I will renew when I get the money back. However I would like you to tell your team to not disable it
5:09:49 p.m.	Cuong:	you'll have to contact us in again to renew
5:09:55 p.m.	Johny:	ok
5:09:57 p.m.	Johny:	will do thank you
5:10:01 p.m.	Cuong:	so whenever the funds return just chat in again
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