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Initial Question: My package was stolen today, all of it on security camera footage and recorded on my phone now. He comes 6 minutes after amazon delivery left it at my doorstep, walks by 4 times and after another 15 minutes he takes it and runs. What do I do from here? Can provide evidence at any time.
10:29 PM PDT Chaitali(Amazon): Hello, my name is Chaitali. I'm here to help you today.
10:29 PM PDT Mandeep Sran: Hi Chait we spoke earlier
10:30 PM PDT Mandeep Sran: Just wanted to let you know I managed to get security footage of my package being stolen.
Will that help my case with getting a refund or reshipment?
I had to wait till my land lady came home.
10:30 PM PDT Chaitali: May I have the order id please ?
10:30 PM PDT Mandeep Sran: 702-0974734-1340253
10:31 PM PDT Mandeep Sran: 702-2003800-0966643
702-0360123-5152228
those 3 items were in the box/package
10:32 PM PDT Chaitali: I can see that the investigation will be done from our specialty team
10:32 PM PDT Mandeep Sran: http://prntscr.com/o16sxl Here's a screenshot of the footage
10:32 PM PDT Chaitali: Thank you
10:33 PM PDT Chaitali: and we can issue refund after 3 business days based on investigation , stay assured
10:33 PM PDT Mandeep Sran: Would the items be re-delivered or just a refund
Or can I pick an option
10:34 PM PDT Chaitali: If you do not get the order delivered within 3 business days , you can contact us
10:34 PM PDT Mandeep Sran: 3 days from now or after investigation
10:34 PM PDT Chaitali: 3 days from now
10:35 PM PDT Mandeep Sran: Ah ok, I'm not sure if you're allowed to view attachment videos but here's the full clip: https://cdn.discordapp.com/attachments/580397418462314506/588599598247837716/IMG_0744.MOV
Been having issues with amazon all week, with my accounts getting locked 4 times and bank having issues
10:36 PM PDT Mandeep Sran: And now my stuff gets stolen :/ All I wanted to do was build my PC :(
10:36 PM PDT Chaitali: Thank you for the above details Mandeep
Is there anything else I can help you with ? ​

10:36 PM PDT Mandeep Sran: Is there a way to get it delivered after 6pm or a certain time
To ensure I'm home?
10:37 PM PDT Chaitali: yes once we have the update we will contact you and get it delivered as per your instructions
10:37 PM PDT Mandeep Sran: Perfect thank you very much. <3 Was about $300 of items got very worried
10:38 PM PDT Mandeep Sran: That was all hope you have a great day
10:38 PM PDT Chaitali: Your welcome !
Thank you for contacting Amazon
Have a great day ahead !​
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