info: at 21:50:02
Welcome to Vodafone! You will now be connected with a service adviser. Your approximate wait time is 2 minute(s) and 43 seconds. . We’re looking forward to assisting you today.
info: at 21:52:02
Thanks for your patience - your approximate wait time is 1 minute(s) and 35 seconds.
info: at 21:54:02
Thanks for your patience - your approximate wait time is 0 minute(s) and 29 seconds.
info: at 21:56:02
Thanks for your patience - your approximate wait time is 0 minute(s) and 45 seconds.
info: at 21:56:32
You are now connected with Nitesh.
Nitesh: at 21:56:58
Hello, you're chatting with Nitesh, how may I help you today?
Ryan Richardson: at 21:57:38
Hello, i spoke with someone about 10 minutes ago about changing my account details, but he has changed them wrong so i can not sign in or get a new password
Nitesh: at 21:58:37
Okay ryan no worry sure i'll help you for this.
Ryan Richardson: at 21:59:22
ok thank you
Nitesh: at 21:59:52
Before we proceed lets do a quick security check.
Nitesh: at 21:59:53
Please help me with the full name &  mobile number?
Ryan Richardson: at 22:00:20
Ryan Richardson 07825729585
Nitesh: at 22:01:28
Please help me with your first line of address, post code and date of birth ?
Ryan Richardson: at 22:01:57
32 Caystreward NR30 4AR 14/Nov/1991
Nitesh: at 22:04:26
Thanks let me check please.
Ryan Richardson: at 22:05:19
ok
Ryan Richardson: at 22:10:05
everything ok?
Nitesh: at 22:15:02
Thank you for the patience.
Ryan Richardson: at 22:15:43
What was going on?
Nitesh: at 22:16:20
Ryan now i have successfully reset the online account.
Nitesh: at 22:17:29
So this is the user name:- RICHARDSON3214 please put only in upper case letters.
Nitesh: at 22:18:01
and the password i have already send in your email id:  ryan_richards23@hotmail.com
Ryan Richardson: at 22:18:11
i wanted the email address changed though because the password reset goes to the wrong one
Nitesh: at 22:18:58
No worry ryan this time i have successfully reset your password in right way!!
Ryan Richardson: at 22:19:07
Vinay put in the wrong email address, its meant to be ryan_richardson23@hotmail.com
Nitesh: at 22:19:33
So what is your correct email id ?
Ryan Richardson: at 22:20:09
ryan_richardson23@hotmail.com
Nitesh: at 22:20:31
That correct.
info: at 22:21:39
Nitesh is experiencing technical difficulties. Please wait while we route your chat to the next available representative. Thank you for your patience.
info: at 22:21:42
You are now connected with Hardik.
Hardik: at 22:21:45
Hello, you're chatting with Hardik.  Let me go through the conversation you’ve had with the representative who transferred your chat to me.
Hardik: at 22:24:56
Thank you for allow me to read your conversation.
Hardik: at 22:24:57
I understand that you are not able to use your online account correct?
Ryan Richardson: at 22:25:09
correct
Hardik: at 22:25:49
Thank you allow me to check your account and get it sorted for you..
Hardik: at 22:25:51
Please allow me few minutes while I locate your account.
Hardik: at 22:26:56
Thank you for staying connected.
Hardik: at 22:26:57
Before I go ahead and access your account, I'll need to verify your details for security reasons. Is that okay?
Ryan Richardson: at 22:27:11
sure
Hardik: at 22:27:18
Could you confirm your Date of Birth and First line of Address with Post code please?
Ryan Richardson: at 22:27:27
done this twice already and the last 2 people have made the issue worse
Ryan Richardson: at 22:27:42
14/Nov/1991 32 Caystreward NR30 4AR
Hardik: at 22:27:58
I am sorry to hear that please be rest assured I'll get this sorted for you.
Hardik: at 22:28:00
Thank you for the information.
Hardik: at 22:28:00
That matches our records! Thank you for verifying your details.
Hardik: at 22:28:29
Please help me with the username you are trying to login with.
Ryan Richardson: at 22:29:49
I got given RYAN_RICHARDS23@HOTMAIL.COM, then the last guy gave me RICHARDSON3214, but all i wanted was the email address to be changed
Hardik: at 22:30:38
Okay no worries please help me with your email address so that I can update that for you.
Ryan Richardson: at 22:31:00
ryan_richardson23@hotmail.com
Hardik: at 22:31:13
Thank you let me update that for you.
Hardik: at 22:32:14
Thank you for staying connected. I can see that the same email address is already updated on your account.
Ryan Richardson: at 22:33:15
Nitesh has stated that it is ryan_richards23@hotmail.com
Hardik: at 22:33:59
I can see that the email address is ryan_richardson23@hotmail.com but the username is RYAN_RICHARDS23@HOTMAIL.COM.
Ryan Richardson: at 22:35:01
then why have the last 2 told me its not that?
Hardik: at 22:35:39
I belive they might not have understood your query correctly.
Ryan Richardson: at 22:36:57
ok, i put in username youve said, now i cant send a password rest
Hardik: at 22:37:38
Okay no worries I'll do that for you can reset the password for you.
Hardik: at 22:38:35
I've sent the reset password on ryan_richardson23@hotmail.com Please check your email and try to login after 10 minutes.
Ryan Richardson: at 22:39:37
im in, thanks
Hardik: at 22:39:44
You're most welcome.
Hardik: at 22:39:50
Apart form this Is there anything else I may assist you with today?
Ryan Richardson: at 22:40:03
thats all thanks
Hardik: at 22:40:07
You're most welcome.