StasssssssNotes

Least invasive most invasive

Update software reinstalling the
Restore( erases restore firmware Firmware: software that is embedded into hardware. )

To restore put into recover mode and select update
Reset all network settings

Categories
Description of the issue
Back up status
Apple ID password or turn fmip off for known hardware issues
MACS only: Admin PW or User PW
Serial Number
Data Waiver

Reset network settings
BT
Wi-Fi
Cellular

User data partition of the device

Restore and set up as new can be done at home by connecting device to a computer that has latest iTunes version installed.

Front of phone
Receiver
Front mic (Siri + phone)
Stereo speaker

If there is a failing speaker (bottom of iPhone), device must be swapped out

If receiver is failing, the display can be replaced to resolve issue

Create a “parts opened” or SNR (service non repair) to create paperwork and hold a part for the customer for the next 5 days.
Ensure customer has a back up always for repairs

Cosmetic descriptions include:

Enclosure
Display
Camera
LCI Indicator
Brightening - when a device begins losing color
Gouges
Pitting
Dents

For modular repairs:
Print 3 Stickers
Parts quoted
Traveler Sticker (has name that repair is under and serial number of device)