API tools faq
paste
Advertisement
Guest User

Untitled

a guest
Oct 18th, 2016
300
0
Never
Add comment
Not a member of Pastebin yet? Sign Up, it unlocks many cool features!
text 300.78 KB | None | 0 0
raw download clone embed print report
  1. {
  2. "chats": [
  3. {
  4. "type": "chat",
  5. "id": "OFD9OKCAKI",
  6. "tickets": [],
  7. "visitor_name": "Paciente",
  8. "visitor_id": "S1476821894.0e826f392f",
  9. "visitor_ip": "189.216.154.68",
  10. "visitor": {
  11. "id": "S1476821894.0e826f392f",
  12. "name": "Paciente",
  13. "ip": "189.216.154.68",
  14. "city": "Mexico",
  15. "region": "Mexico",
  16. "country": "Mexico",
  17. "country_code": "MX",
  18. "timezone": "America/Chihuahua"
  19. },
  20. "agents": [
  21. {
  22. "display_name": "Yessica Alanis",
  23. "email": "yalanis@kaloni.com"
  24. }
  25. ],
  26. "supervisors": [],
  27. "rate": "not_rated",
  28. "duration": 228,
  29. "chat_start_url": "http://www.kalonimedical.com/femme/procedimientos/rinoplastia",
  30. "referrer": "http://www.kalonimedical.com/femme/procedimientos/rinoplastia?utm_source=paidsearch&utm_medium=google&utm_campaign=sem_rinoplastia&gclid=CjwKEAjwkJfABRDnhbPlx6WI4ncSJADMQqxdxoFCWBJnFauoFy3PF8uDc7g0ZchjJdXqkxuEAoCUuhoCl3Pw_wcB",
  31. "group": [
  32. 0
  33. ],
  34. "started": "Tue, 10/18/16 05:11:34 pm",
  35. "pending": false,
  36. "tags": [],
  37. "timezone": "America/Mexico_City",
  38. "greeting": {
  39. "id": 2921,
  40. "name": "Returning visitor"
  41. },
  42. "messages": [
  43. {
  44. "author_name": "Yessica Alanis",
  45. "text": "¡Nos da gusto tenerlo de vuelta! ¿En qué puedo ayudarle?",
  46. "date": "Tue, 10/18/16 05:11:34 pm",
  47. "timestamp": 1476828694,
  48. "agent_id": "yalanis@kaloni.com",
  49. "user_type": "agent",
  50. "type": "message",
  51. "welcome_message": true
  52. },
  53. {
  54. "author_name": "Paciente",
  55. "text": "cuale son los costos",
  56. "date": "Tue, 10/18/16 05:11:34 pm",
  57. "timestamp": 1476828694,
  58. "user_type": "visitor",
  59. "type": "message"
  60. },
  61. {
  62. "author_name": "Paciente",
  63. "text": "a rinoplastia",
  64. "date": "Tue, 10/18/16 05:11:38 pm",
  65. "timestamp": 1476828698,
  66. "user_type": "visitor",
  67. "type": "message"
  68. },
  69. {
  70. "author_name": "Yessica Alanis",
  71. "text": "Buenas tardes",
  72. "date": "Tue, 10/18/16 05:11:46 pm",
  73. "timestamp": 1476828706,
  74. "agent_id": "yalanis@kaloni.com",
  75. "user_type": "agent",
  76. "type": "message"
  77. },
  78. {
  79. "author_name": "Paciente",
  80. "text": "Buenas tardes",
  81. "date": "Tue, 10/18/16 05:12:04 pm",
  82. "timestamp": 1476828724,
  83. "user_type": "visitor",
  84. "type": "message"
  85. },
  86. {
  87. "author_name": "Yessica Alanis",
  88. "text": "Es importante asistir a una cita de valoración sin costo para que el especialista pueda checar su caso personalmente ya que existen 3 tipos de riniplastia",
  89. "date": "Tue, 10/18/16 05:12:32 pm",
  90. "timestamp": 1476828752,
  91. "agent_id": "yalanis@kaloni.com",
  92. "user_type": "agent",
  93. "type": "message"
  94. },
  95. {
  96. "author_name": "Yessica Alanis",
  97. "text": "rinoplastia",
  98. "date": "Tue, 10/18/16 05:12:40 pm",
  99. "timestamp": 1476828760,
  100. "agent_id": "yalanis@kaloni.com",
  101. "user_type": "agent",
  102. "type": "message"
  103. },
  104. {
  105. "author_name": "Paciente",
  106. "text": "cuales son los 3 tipos de rinoplastia ",
  107. "date": "Tue, 10/18/16 05:13:03 pm",
  108. "timestamp": 1476828783,
  109. "user_type": "visitor",
  110. "type": "message"
  111. },
  112. {
  113. "author_name": "Yessica Alanis",
  114. "text": "Funcional, estetica ó bien la completa que abarca las 2 anteriores",
  115. "date": "Tue, 10/18/16 05:13:55 pm",
  116. "timestamp": 1476828835,
  117. "agent_id": "yalanis@kaloni.com",
  118. "user_type": "agent",
  119. "type": "message"
  120. }
  121. ],
  122. "events": [
  123. {
  124. "author_name": "Yessica Alanis",
  125. "text": "¡Nos da gusto tenerlo de vuelta! ¿En qué puedo ayudarle?",
  126. "date": "Tue, 10/18/16 05:11:34 pm",
  127. "timestamp": 1476828694,
  128. "agent_id": "yalanis@kaloni.com",
  129. "user_type": "agent",
  130. "type": "message",
  131. "welcome_message": true
  132. },
  133. {
  134. "author_name": "Paciente",
  135. "text": "cuale son los costos",
  136. "date": "Tue, 10/18/16 05:11:34 pm",
  137. "timestamp": 1476828694,
  138. "user_type": "visitor",
  139. "type": "message"
  140. },
  141. {
  142. "author_name": "Paciente",
  143. "text": "a rinoplastia",
  144. "date": "Tue, 10/18/16 05:11:38 pm",
  145. "timestamp": 1476828698,
  146. "user_type": "visitor",
  147. "type": "message"
  148. },
  149. {
  150. "author_name": "Yessica Alanis",
  151. "text": "Buenas tardes",
  152. "date": "Tue, 10/18/16 05:11:46 pm",
  153. "timestamp": 1476828706,
  154. "agent_id": "yalanis@kaloni.com",
  155. "user_type": "agent",
  156. "type": "message"
  157. },
  158. {
  159. "author_name": "Paciente",
  160. "text": "Buenas tardes",
  161. "date": "Tue, 10/18/16 05:12:04 pm",
  162. "timestamp": 1476828724,
  163. "user_type": "visitor",
  164. "type": "message"
  165. },
  166. {
  167. "author_name": "Yessica Alanis",
  168. "text": "Es importante asistir a una cita de valoración sin costo para que el especialista pueda checar su caso personalmente ya que existen 3 tipos de riniplastia",
  169. "date": "Tue, 10/18/16 05:12:32 pm",
  170. "timestamp": 1476828752,
  171. "agent_id": "yalanis@kaloni.com",
  172. "user_type": "agent",
  173. "type": "message"
  174. },
  175. {
  176. "author_name": "Yessica Alanis",
  177. "text": "rinoplastia",
  178. "date": "Tue, 10/18/16 05:12:40 pm",
  179. "timestamp": 1476828760,
  180. "agent_id": "yalanis@kaloni.com",
  181. "user_type": "agent",
  182. "type": "message"
  183. },
  184. {
  185. "author_name": "Paciente",
  186. "text": "cuales son los 3 tipos de rinoplastia ",
  187. "date": "Tue, 10/18/16 05:13:03 pm",
  188. "timestamp": 1476828783,
  189. "user_type": "visitor",
  190. "type": "message"
  191. },
  192. {
  193. "author_name": "Yessica Alanis",
  194. "text": "Funcional, estetica ó bien la completa que abarca las 2 anteriores",
  195. "date": "Tue, 10/18/16 05:13:55 pm",
  196. "timestamp": 1476828835,
  197. "agent_id": "yalanis@kaloni.com",
  198. "user_type": "agent",
  199. "type": "message"
  200. },
  201. {
  202. "text": "Paciente left the chat.",
  203. "date": "Tue, 10/18/16 05:15:22 pm",
  204. "timestamp": 1476828922,
  205. "type": "event",
  206. "user_typeaa": "visitor"
  207. }
  208. ],
  209. "engagement": "auto_invite",
  210. "started_timestamp": 1476828694,
  211. "ended_timestamp": 1476828922,
  212. "ended": "Tue, 10/18/16 05:15:22 pm"
  213. },
  214. {
  215. "type": "chat",
  216. "id": "OFD9EJ8K3E",
  217. "tickets": [],
  218. "visitor_name": "Paciente",
  219. "visitor_id": "S1476827716.86d3dfb97c",
  220. "visitor_ip": "201.161.132.22",
  221. "visitor": {
  222. "id": "S1476827716.86d3dfb97c",
  223. "name": "Paciente",
  224. "ip": "201.161.132.22",
  225. "city": "Puerto Vallarta",
  226. "region": "Jalisco",
  227. "country": "Mexico",
  228. "country_code": "MX",
  229. "timezone": "America/Mazatlan"
  230. },
  231. "agents": [
  232. {
  233. "display_name": "Johanna Sambony",
  234. "email": "jsambony@kaloni.com"
  235. },
  236. {
  237. "display_name": "Yessica Alanis",
  238. "email": "yalanis@kaloni.com"
  239. }
  240. ],
  241. "supervisors": [],
  242. "rate": "not_rated",
  243. "duration": 197,
  244. "chat_start_url": "http://www.kaloni.com/aviso-privacidad",
  245. "group": [
  246. 0
  247. ],
  248. "started": "Tue, 10/18/16 04:56:11 pm",
  249. "pending": false,
  250. "tags": [],
  251. "timezone": "America/Mexico_City",
  252. "greeting": {
  253. "id": 2911,
  254. "name": "Time on site: 10 sec"
  255. },
  256. "messages": [
  257. {
  258. "author_name": "Johanna Sambony",
  259. "text": "¡Buenas tardes! Estoy en línea y con gusto lo atenderé",
  260. "date": "Tue, 10/18/16 04:56:11 pm",
  261. "timestamp": 1476827771,
  262. "agent_id": "jsambony@kaloni.com",
  263. "user_type": "agent",
  264. "type": "message",
  265. "welcome_message": true
  266. },
  267. {
  268. "author_name": "Paciente",
  269. "text": "En que lugar están en internet?",
  270. "date": "Tue, 10/18/16 04:56:11 pm",
  271. "timestamp": 1476827771,
  272. "user_type": "visitor",
  273. "type": "message"
  274. }
  275. ],
  276. "events": [
  277. {
  278. "author_name": "Johanna Sambony",
  279. "text": "¡Buenas tardes! Estoy en línea y con gusto lo atenderé",
  280. "date": "Tue, 10/18/16 04:56:11 pm",
  281. "timestamp": 1476827771,
  282. "agent_id": "jsambony@kaloni.com",
  283. "user_type": "agent",
  284. "type": "message",
  285. "welcome_message": true
  286. },
  287. {
  288. "author_name": "Paciente",
  289. "text": "En que lugar están en internet?",
  290. "date": "Tue, 10/18/16 04:56:11 pm",
  291. "timestamp": 1476827771,
  292. "user_type": "visitor",
  293. "type": "message"
  294. },
  295. {
  296. "text": "The chat was transferred to Yessica Alanis because Johanna Sambony had not replied for 2 minutes.",
  297. "date": "Tue, 10/18/16 04:58:16 pm",
  298. "timestamp": 1476827896,
  299. "type": "event",
  300. "user_type": "agent",
  301. "agent_id": "jsambony@kaloni.com"
  302. },
  303. {
  304. "text": "Paciente left the chat.",
  305. "date": "Tue, 10/18/16 04:59:28 pm",
  306. "timestamp": 1476827968,
  307. "type": "event",
  308. "user_type": "visitor"
  309. }
  310. ],
  311. "engagement": "auto_invite",
  312. "started_timestamp": 1476827771,
  313. "ended_timestamp": 1476827968,
  314. "ended": "Tue, 10/18/16 04:59:28 pm"
  315. },
  316. {
  317. "type": "chat",
  318. "id": "OFD94I1V22",
  319. "tickets": [],
  320. "visitor_name": "Usted",
  321. "visitor_id": "S1476826796.98e5a2958d",
  322. "visitor_ip": "139.162.200.130",
  323. "visitor": {
  324. "id": "S1476826796.98e5a2958d",
  325. "name": "Usted",
  326. "ip": "139.162.200.130",
  327. "city": "London",
  328. "region": "London, City of",
  329. "country": "United Kingdom",
  330. "country_code": "GB",
  331. "timezone": "Europe/London"
  332. },
  333. "agents": [
  334. {
  335. "display_name": "Gabriela Morales",
  336. "email": "gmorales@kaloni.com"
  337. }
  338. ],
  339. "supervisors": [],
  340. "rate": "not_rated",
  341. "duration": 579,
  342. "chat_start_url": "http://www.kaloni.com/es/contacto?utm_source=display&utm_medium=google&utm_campaign=rmdisplayoctes&gclid=CMz4nqWo5c8CFYJuGwod64ENLg",
  343. "group": [
  344. 4
  345. ],
  346. "started": "Tue, 10/18/16 04:48:31 pm",
  347. "pending": false,
  348. "tags": [],
  349. "timezone": "America/Mexico_City",
  350. "greeting": {
  351. "id": 8143,
  352. "name": "Time on site: 10 sec"
  353. },
  354. "messages": [
  355. {
  356. "author_name": "Gabriela Morales",
  357. "text": "¡Hola! ¿En qué puedo ayudarle?",
  358. "date": "Tue, 10/18/16 04:48:31 pm",
  359. "timestamp": 1476827311,
  360. "agent_id": "gmorales@kaloni.com",
  361. "user_type": "agent",
  362. "type": "message",
  363. "welcome_message": true
  364. },
  365. {
  366. "author_name": "Usted",
  367. "text": "Queiro la información en donde puedo adquerir",
  368. "date": "Tue, 10/18/16 04:48:31 pm",
  369. "timestamp": 1476827311,
  370. "user_type": "visitor",
  371. "type": "message"
  372. },
  373. {
  374. "author_name": "Gabriela Morales",
  375. "text": "Hola, en qué tratamiento o área esta interesado (a) ??",
  376. "date": "Tue, 10/18/16 04:49:02 pm",
  377. "timestamp": 1476827342,
  378. "agent_id": "gmorales@kaloni.com",
  379. "user_type": "agent",
  380. "type": "message"
  381. },
  382. {
  383. "author_name": "Usted",
  384. "text": "Para caída de cabello para calvicie para desapareser las canas",
  385. "date": "Tue, 10/18/16 04:51:12 pm",
  386. "timestamp": 1476827472,
  387. "user_type": "visitor",
  388. "type": "message"
  389. },
  390. {
  391. "author_name": "Gabriela Morales",
  392. "text": "Ok, ¿Cuál es su duda?",
  393. "date": "Tue, 10/18/16 04:51:54 pm",
  394. "timestamp": 1476827514,
  395. "agent_id": "gmorales@kaloni.com",
  396. "user_type": "agent",
  397. "type": "message"
  398. },
  399. {
  400. "author_name": "Gabriela Morales",
  401. "text": "¿En qué le puedo ayudar?",
  402. "date": "Tue, 10/18/16 04:52:02 pm",
  403. "timestamp": 1476827522,
  404. "agent_id": "gmorales@kaloni.com",
  405. "user_type": "agent",
  406. "type": "message"
  407. },
  408. {
  409. "author_name": "Usted",
  410. "text": "El producto en donde puedo adquerir o comprar y costo",
  411. "date": "Tue, 10/18/16 04:53:47 pm",
  412. "timestamp": 1476827627,
  413. "user_type": "visitor",
  414. "type": "message"
  415. },
  416. {
  417. "author_name": "Gabriela Morales",
  418. "text": "En todas nuestras Clínicas",
  419. "date": "Tue, 10/18/16 04:54:16 pm",
  420. "timestamp": 1476827656,
  421. "agent_id": "gmorales@kaloni.com",
  422. "user_type": "agent",
  423. "type": "message"
  424. }
  425. ],
  426. "events": [
  427. {
  428. "author_name": "Gabriela Morales",
  429. "text": "¡Hola! ¿En qué puedo ayudarle?",
  430. "date": "Tue, 10/18/16 04:48:31 pm",
  431. "timestamp": 1476827311,
  432. "agent_id": "gmorales@kaloni.com",
  433. "user_type": "agent",
  434. "type": "message",
  435. "welcome_message": true
  436. },
  437. {
  438. "author_name": "Usted",
  439. "text": "Queiro la información en donde puedo adquerir",
  440. "date": "Tue, 10/18/16 04:48:31 pm",
  441. "timestamp": 1476827311,
  442. "user_type": "visitor",
  443. "type": "message"
  444. },
  445. {
  446. "author_name": "Gabriela Morales",
  447. "text": "Hola, en qué tratamiento o área esta interesado (a) ??",
  448. "date": "Tue, 10/18/16 04:49:02 pm",
  449. "timestamp": 1476827342,
  450. "agent_id": "gmorales@kaloni.com",
  451. "user_type": "agent",
  452. "type": "message"
  453. },
  454. {
  455. "author_name": "Usted",
  456. "text": "Para caída de cabello para calvicie para desapareser las canas",
  457. "date": "Tue, 10/18/16 04:51:12 pm",
  458. "timestamp": 1476827472,
  459. "user_type": "visitor",
  460. "type": "message"
  461. },
  462. {
  463. "author_name": "Gabriela Morales",
  464. "text": "Ok, ¿Cuál es su duda?",
  465. "date": "Tue, 10/18/16 04:51:54 pm",
  466. "timestamp": 1476827514,
  467. "agent_id": "gmorales@kaloni.com",
  468. "user_type": "agent",
  469. "type": "message"
  470. },
  471. {
  472. "author_name": "Gabriela Morales",
  473. "text": "¿En qué le puedo ayudar?",
  474. "date": "Tue, 10/18/16 04:52:02 pm",
  475. "timestamp": 1476827522,
  476. "agent_id": "gmorales@kaloni.com",
  477. "user_type": "agent",
  478. "type": "message"
  479. },
  480. {
  481. "author_name": "Usted",
  482. "text": "El producto en donde puedo adquerir o comprar y costo",
  483. "date": "Tue, 10/18/16 04:53:47 pm",
  484. "timestamp": 1476827627,
  485. "user_type": "visitor",
  486. "type": "message"
  487. },
  488. {
  489. "author_name": "Gabriela Morales",
  490. "text": "En todas nuestras Clínicas",
  491. "date": "Tue, 10/18/16 04:54:16 pm",
  492. "timestamp": 1476827656,
  493. "agent_id": "gmorales@kaloni.com",
  494. "user_type": "agent",
  495. "type": "message"
  496. },
  497. {
  498. "text": "Usted left the chat.",
  499. "date": "Tue, 10/18/16 04:58:10 pm",
  500. "timestamp": 1476827890,
  501. "type": "event",
  502. "user_type": "visitor"
  503. }
  504. ],
  505. "engagement": "auto_invite",
  506. "started_timestamp": 1476827311,
  507. "ended_timestamp": 1476827890,
  508. "ended": "Tue, 10/18/16 04:58:10 pm"
  509. },
  510. {
  511. "type": "chat",
  512. "id": "OFD95IDXRZ",
  513. "tickets": [],
  514. "visitor_name": "Usted",
  515. "visitor_id": "S1476826909.334550632c",
  516. "visitor_ip": "201.174.78.185",
  517. "visitor": {
  518. "id": "S1476826909.334550632c",
  519. "name": "Usted",
  520. "ip": "201.174.78.185",
  521. "city": "Toluca",
  522. "region": "Mexico",
  523. "country": "Mexico",
  524. "country_code": "MX",
  525. "timezone": "America/Chihuahua"
  526. },
  527. "agents": [
  528. {
  529. "display_name": "Gabriela Morales",
  530. "email": "gmorales@kaloni.com"
  531. }
  532. ],
  533. "supervisors": [],
  534. "rate": "not_rated",
  535. "duration": 529,
  536. "chat_start_url": "http://www.kaloni.com/mx",
  537. "group": [
  538. 4
  539. ],
  540. "started": "Tue, 10/18/16 04:42:50 pm",
  541. "pending": false,
  542. "tags": [],
  543. "timezone": "America/Mexico_City",
  544. "greeting": {
  545. "id": 8143,
  546. "name": "Time on site: 10 sec"
  547. },
  548. "messages": [
  549. {
  550. "author_name": "Gabriela Morales",
  551. "text": "¡Hola! ¿En qué puedo ayudarle?",
  552. "date": "Tue, 10/18/16 04:42:50 pm",
  553. "timestamp": 1476826970,
  554. "agent_id": "gmorales@kaloni.com",
  555. "user_type": "agent",
  556. "type": "message",
  557. "welcome_message": true
  558. },
  559. {
  560. "author_name": "Usted",
  561. "text": "HOLA ME PUEDES DECIR DONDE SE ENCUENTRAN SUS SUCURSALES X FAVOR",
  562. "date": "Tue, 10/18/16 04:42:50 pm",
  563. "timestamp": 1476826970,
  564. "user_type": "visitor",
  565. "type": "message"
  566. },
  567. {
  568. "author_name": "Gabriela Morales",
  569. "text": "Hola",
  570. "date": "Tue, 10/18/16 04:43:02 pm",
  571. "timestamp": 1476826982,
  572. "agent_id": "gmorales@kaloni.com",
  573. "user_type": "agent",
  574. "type": "message"
  575. },
  576. {
  577. "author_name": "Gabriela Morales",
  578. "text": "Actualmente atendemos a pacientes de toda la República Mexicana y nuestras clínicas se encuentran en: CDMX (Santa Fe, Altavista, Polanco, Satélite), Monterrey, Veracruz, Tijuana, Guadalajara, Puebla, Chihuahua, San Diego, Brasil, Colombia y Madrid.",
  579. "date": "Tue, 10/18/16 04:43:11 pm",
  580. "timestamp": 1476826991,
  581. "agent_id": "gmorales@kaloni.com",
  582. "user_type": "agent",
  583. "type": "message"
  584. },
  585. {
  586. "author_name": "Gabriela Morales",
  587. "text": "¿De qué Ciudad se comunica?",
  588. "date": "Tue, 10/18/16 04:43:17 pm",
  589. "timestamp": 1476826997,
  590. "agent_id": "gmorales@kaloni.com",
  591. "user_type": "agent",
  592. "type": "message"
  593. },
  594. {
  595. "author_name": "Usted",
  596. "text": "CDMX",
  597. "date": "Tue, 10/18/16 04:43:30 pm",
  598. "timestamp": 1476827010,
  599. "user_type": "visitor",
  600. "type": "message"
  601. },
  602. {
  603. "author_name": "Usted",
  604. "text": "EN EL ORIENTE",
  605. "date": "Tue, 10/18/16 04:43:43 pm",
  606. "timestamp": 1476827023,
  607. "user_type": "visitor",
  608. "type": "message"
  609. },
  610. {
  611. "author_name": "Gabriela Morales",
  612. "text": "Le queda mas cerca Polanco",
  613. "date": "Tue, 10/18/16 04:44:27 pm",
  614. "timestamp": 1476827067,
  615. "agent_id": "gmorales@kaloni.com",
  616. "user_type": "agent",
  617. "type": "message"
  618. },
  619. {
  620. "author_name": "Gabriela Morales",
  621. "text": "Al centro de la Ciudad",
  622. "date": "Tue, 10/18/16 04:44:37 pm",
  623. "timestamp": 1476827077,
  624. "agent_id": "gmorales@kaloni.com",
  625. "user_type": "agent",
  626. "type": "message"
  627. },
  628. {
  629. "author_name": "Gabriela Morales",
  630. "text": "¿Esta interesado en una cita de valoración?",
  631. "date": "Tue, 10/18/16 04:46:47 pm",
  632. "timestamp": 1476827207,
  633. "agent_id": "gmorales@kaloni.com",
  634. "user_type": "agent",
  635. "type": "message"
  636. },
  637. {
  638. "author_name": "Usted",
  639. "text": "ME PODRIA DECIR LOS COSTOS X FAOR",
  640. "date": "Tue, 10/18/16 04:47:14 pm",
  641. "timestamp": 1476827234,
  642. "user_type": "visitor",
  643. "type": "message"
  644. },
  645. {
  646. "author_name": "Gabriela Morales",
  647. "text": "En Kaloni adelantamos el Buen Fin. Que las promociones y descuentos los tenemos todo el mes de Octubre. Por lo cual la cita no tiene costo",
  648. "date": "Tue, 10/18/16 04:47:32 pm",
  649. "timestamp": 1476827252,
  650. "agent_id": "gmorales@kaloni.com",
  651. "user_type": "agent",
  652. "type": "message"
  653. },
  654. {
  655. "author_name": "Gabriela Morales",
  656. "text": "El precio depende de cada paciente y se determina por una valoración que es SIN COSTO, donde uno de nuestros especialistas evaluará su caso, veremos qué tipo de tratamiento necesita en caso de ser candidato a microinjerto y la cantidad de cabellos que requiera determinará el costo del procedimiento.",
  657. "date": "Tue, 10/18/16 04:47:38 pm",
  658. "timestamp": 1476827258,
  659. "agent_id": "gmorales@kaloni.com",
  660. "user_type": "agent",
  661. "type": "message"
  662. },
  663. {
  664. "author_name": "Gabriela Morales",
  665. "text": "La caída de cabello se debe a distintos factores: puede ser genética, hereditaria, hormonal, por estrés etc. Por eso es necesaria una valoración, misma que determinará su tratamiento. Le comento que dicha cita es SIN COSTO y solo requiere previa cita ¿Desea que lo agende?",
  666. "date": "Tue, 10/18/16 04:47:42 pm",
  667. "timestamp": 1476827262,
  668. "agent_id": "gmorales@kaloni.com",
  669. "user_type": "agent",
  670. "type": "message"
  671. },
  672. {
  673. "author_name": "Usted",
  674. "text": "QUE HORARIOS TIENEN??",
  675. "date": "Tue, 10/18/16 04:49:10 pm",
  676. "timestamp": 1476827350,
  677. "user_type": "visitor",
  678. "type": "message"
  679. },
  680. {
  681. "author_name": "Gabriela Morales",
  682. "text": "Nuestros Horarios de atención son: \n•\tLunes a Viernes de 9:00 am a 8:00 pm",
  683. "date": "Tue, 10/18/16 04:49:54 pm",
  684. "timestamp": 1476827394,
  685. "agent_id": "gmorales@kaloni.com",
  686. "user_type": "agent",
  687. "type": "message"
  688. },
  689. {
  690. "author_name": "Usted",
  691. "text": "OK , YO ME COMUNICO PARA AGENDAR LA CITA. MUCHAS GRACIAS",
  692. "date": "Tue, 10/18/16 04:51:29 pm",
  693. "timestamp": 1476827489,
  694. "user_type": "visitor",
  695. "type": "message"
  696. }
  697. ],
  698. "postchat_survey": [
  699. {
  700. "key": "¿Resolvimos todas sus dudas?",
  701. "value": "Si",
  702. "id": "144061033074805442"
  703. },
  704. {
  705. "key": "¿Nuestra agente fue profesional y respondió mis dudas?",
  706. "value": "Si",
  707. "id": "144061033074903916"
  708. },
  709. {
  710. "key": "Le gustaría recibir:",
  711. "value": "Información sobre nuestros prodecimientos a su correo.",
  712. "id": "144061033074909642"
  713. }
  714. ],
  715. "events": [
  716. {
  717. "author_name": "Gabriela Morales",
  718. "text": "¡Hola! ¿En qué puedo ayudarle?",
  719. "date": "Tue, 10/18/16 04:42:50 pm",
  720. "timestamp": 1476826970,
  721. "agent_id": "gmorales@kaloni.com",
  722. "user_type": "agent",
  723. "type": "message",
  724. "welcome_message": true
  725. },
  726. {
  727. "author_name": "Usted",
  728. "text": "HOLA ME PUEDES DECIR DONDE SE ENCUENTRAN SUS SUCURSALES X FAVOR",
  729. "date": "Tue, 10/18/16 04:42:50 pm",
  730. "timestamp": 1476826970,
  731. "user_type": "visitor",
  732. "type": "message"
  733. },
  734. {
  735. "author_name": "Gabriela Morales",
  736. "text": "Hola",
  737. "date": "Tue, 10/18/16 04:43:02 pm",
  738. "timestamp": 1476826982,
  739. "agent_id": "gmorales@kaloni.com",
  740. "user_type": "agent",
  741. "type": "message"
  742. },
  743. {
  744. "author_name": "Gabriela Morales",
  745. "text": "Actualmente atendemos a pacientes de toda la República Mexicana y nuestras clínicas se encuentran en: CDMX (Santa Fe, Altavista, Polanco, Satélite), Monterrey, Veracruz, Tijuana, Guadalajara, Puebla, Chihuahua, San Diego, Brasil, Colombia y Madrid.",
  746. "date": "Tue, 10/18/16 04:43:11 pm",
  747. "timestamp": 1476826991,
  748. "agent_id": "gmorales@kaloni.com",
  749. "user_type": "agent",
  750. "type": "message"
  751. },
  752. {
  753. "author_name": "Gabriela Morales",
  754. "text": "¿De qué Ciudad se comunica?",
  755. "date": "Tue, 10/18/16 04:43:17 pm",
  756. "timestamp": 1476826997,
  757. "agent_id": "gmorales@kaloni.com",
  758. "user_type": "agent",
  759. "type": "message"
  760. },
  761. {
  762. "author_name": "Usted",
  763. "text": "CDMX",
  764. "date": "Tue, 10/18/16 04:43:30 pm",
  765. "timestamp": 1476827010,
  766. "user_type": "visitor",
  767. "type": "message"
  768. },
  769. {
  770. "author_name": "Usted",
  771. "text": "EN EL ORIENTE",
  772. "date": "Tue, 10/18/16 04:43:43 pm",
  773. "timestamp": 1476827023,
  774. "user_type": "visitor",
  775. "type": "message"
  776. },
  777. {
  778. "author_name": "Gabriela Morales",
  779. "text": "Le queda mas cerca Polanco",
  780. "date": "Tue, 10/18/16 04:44:27 pm",
  781. "timestamp": 1476827067,
  782. "agent_id": "gmorales@kaloni.com",
  783. "user_type": "agent",
  784. "type": "message"
  785. },
  786. {
  787. "author_name": "Gabriela Morales",
  788. "text": "Al centro de la Ciudad",
  789. "date": "Tue, 10/18/16 04:44:37 pm",
  790. "timestamp": 1476827077,
  791. "agent_id": "gmorales@kaloni.com",
  792. "user_type": "agent",
  793. "type": "message"
  794. },
  795. {
  796. "author_name": "Gabriela Morales",
  797. "text": "¿Esta interesado en una cita de valoración?",
  798. "date": "Tue, 10/18/16 04:46:47 pm",
  799. "timestamp": 1476827207,
  800. "agent_id": "gmorales@kaloni.com",
  801. "user_type": "agent",
  802. "type": "message"
  803. },
  804. {
  805. "author_name": "Usted",
  806. "text": "ME PODRIA DECIR LOS COSTOS X FAOR",
  807. "date": "Tue, 10/18/16 04:47:14 pm",
  808. "timestamp": 1476827234,
  809. "user_type": "visitor",
  810. "type": "message"
  811. },
  812. {
  813. "author_name": "Gabriela Morales",
  814. "text": "En Kaloni adelantamos el Buen Fin. Que las promociones y descuentos los tenemos todo el mes de Octubre. Por lo cual la cita no tiene costo",
  815. "date": "Tue, 10/18/16 04:47:32 pm",
  816. "timestamp": 1476827252,
  817. "agent_id": "gmorales@kaloni.com",
  818. "user_type": "agent",
  819. "type": "message"
  820. },
  821. {
  822. "author_name": "Gabriela Morales",
  823. "text": "El precio depende de cada paciente y se determina por una valoración que es SIN COSTO, donde uno de nuestros especialistas evaluará su caso, veremos qué tipo de tratamiento necesita en caso de ser candidato a microinjerto y la cantidad de cabellos que requiera determinará el costo del procedimiento.",
  824. "date": "Tue, 10/18/16 04:47:38 pm",
  825. "timestamp": 1476827258,
  826. "agent_id": "gmorales@kaloni.com",
  827. "user_type": "agent",
  828. "type": "message"
  829. },
  830. {
  831. "author_name": "Gabriela Morales",
  832. "text": "La caída de cabello se debe a distintos factores: puede ser genética, hereditaria, hormonal, por estrés etc. Por eso es necesaria una valoración, misma que determinará su tratamiento. Le comento que dicha cita es SIN COSTO y solo requiere previa cita ¿Desea que lo agende?",
  833. "date": "Tue, 10/18/16 04:47:42 pm",
  834. "timestamp": 1476827262,
  835. "agent_id": "gmorales@kaloni.com",
  836. "user_type": "agent",
  837. "type": "message"
  838. },
  839. {
  840. "author_name": "Usted",
  841. "text": "QUE HORARIOS TIENEN??",
  842. "date": "Tue, 10/18/16 04:49:10 pm",
  843. "timestamp": 1476827350,
  844. "user_type": "visitor",
  845. "type": "message"
  846. },
  847. {
  848. "author_name": "Gabriela Morales",
  849. "text": "Nuestros Horarios de atención son: \n•\tLunes a Viernes de 9:00 am a 8:00 pm",
  850. "date": "Tue, 10/18/16 04:49:54 pm",
  851. "timestamp": 1476827394,
  852. "agent_id": "gmorales@kaloni.com",
  853. "user_type": "agent",
  854. "type": "message"
  855. },
  856. {
  857. "author_name": "Usted",
  858. "text": "OK , YO ME COMUNICO PARA AGENDAR LA CITA. MUCHAS GRACIAS",
  859. "date": "Tue, 10/18/16 04:51:29 pm",
  860. "timestamp": 1476827489,
  861. "user_type": "visitor",
  862. "type": "message"
  863. },
  864. {
  865. "text": "Usted closed the chat.",
  866. "date": "Tue, 10/18/16 04:51:39 pm",
  867. "timestamp": 1476827499,
  868. "type": "event",
  869. "user_type": "visitor"
  870. }
  871. ],
  872. "engagement": "auto_invite",
  873. "started_timestamp": 1476826970,
  874. "ended_timestamp": 1476827499,
  875. "ended": "Tue, 10/18/16 04:51:39 pm"
  876. },
  877. {
  878. "type": "chat",
  879. "id": "OFC9LH2MY9",
  880. "tickets": [],
  881. "visitor_name": "Daniel",
  882. "visitor_id": "S1476825190.2987c17bc9",
  883. "visitor_ip": "187.62.216.222",
  884. "visitor": {
  885. "id": "S1476825190.2987c17bc9",
  886. "name": "Daniel",
  887. "email": "dani.10dr@outlook.com",
  888. "ip": "187.62.216.222",
  889. "city": "São Paulo",
  890. "region": "Sao Paulo",
  891. "country": "Brazil",
  892. "country_code": "BR",
  893. "timezone": "America/Sao_Paulo"
  894. },
  895. "agents": [
  896. {
  897. "display_name": "Yessica Alanis",
  898. "email": "yalanis@kaloni.com"
  899. }
  900. ],
  901. "supervisors": [],
  902. "rate": "not_rated",
  903. "duration": 495,
  904. "chat_start_url": "http://www.kaloni.com/br/contacto?gclid=CMeUhsGi5c8CFREIkQodvTYHHA",
  905. "referrer": "https://www.google.com.br/",
  906. "group": [
  907. 3
  908. ],
  909. "started": "Tue, 10/18/16 04:13:45 pm",
  910. "pending": false,
  911. "tags": [],
  912. "timezone": "America/Mexico_City",
  913. "greeting": {
  914. "id": 8144,
  915. "name": "Time on site: 10 sec"
  916. },
  917. "messages": [
  918. {
  919. "author_name": "Yessica Alanis",
  920. "text": "Olá, como posso ajudá-lo?",
  921. "date": "Tue, 10/18/16 04:13:45 pm",
  922. "timestamp": 1476825225,
  923. "agent_id": "yalanis@kaloni.com",
  924. "user_type": "agent",
  925. "type": "message",
  926. "welcome_message": true
  927. },
  928. {
  929. "author_name": "Daniel",
  930. "text": "queria saber a media de preço do implante capilar",
  931. "date": "Tue, 10/18/16 04:14:25 pm",
  932. "timestamp": 1476825265,
  933. "user_type": "visitor",
  934. "type": "message"
  935. },
  936. {
  937. "author_name": "Yessica Alanis",
  938. "text": "O preço depende de cada paciente e é determinada por uma avaliação, onde um de nossos especialistas irá avaliar o seu caso, vamos ver que tipo de necessidades de tratamento deve ser um candidato para microinjerto e da quantidade de cabelo que exige determinar o custo do procedimento.\n\nA perda de cabelo é devido a vários fatores, que é por isso que precisamos ver que tipo de tratamento que você precisa.",
  939. "date": "Tue, 10/18/16 04:15:05 pm",
  940. "timestamp": 1476825305,
  941. "agent_id": "yalanis@kaloni.com",
  942. "user_type": "agent",
  943. "type": "message"
  944. },
  945. {
  946. "author_name": "Daniel",
  947. "text": "entendi, qual o valor da consulta?",
  948. "date": "Tue, 10/18/16 04:16:08 pm",
  949. "timestamp": 1476825368,
  950. "user_type": "visitor",
  951. "type": "message"
  952. },
  953. {
  954. "author_name": "Yessica Alanis",
  955. "text": "A nomeação de avaliação é gratuito, mas requer nomeação",
  956. "date": "Tue, 10/18/16 04:16:56 pm",
  957. "timestamp": 1476825416,
  958. "agent_id": "yalanis@kaloni.com",
  959. "user_type": "agent",
  960. "type": "message"
  961. },
  962. {
  963. "author_name": "Daniel",
  964. "text": "como assim nomeação?",
  965. "date": "Tue, 10/18/16 04:17:24 pm",
  966. "timestamp": 1476825444,
  967. "user_type": "visitor",
  968. "type": "message"
  969. },
  970. {
  971. "author_name": "Yessica Alanis",
  972. "text": "I proiporciona alguns dados para se comunicar diretamente para a clínica e dar programação de disponibilidade",
  973. "date": "Tue, 10/18/16 04:18:39 pm",
  974. "timestamp": 1476825519,
  975. "agent_id": "yalanis@kaloni.com",
  976. "user_type": "agent",
  977. "type": "message"
  978. },
  979. {
  980. "author_name": "Daniel",
  981. "text": "ata",
  982. "date": "Tue, 10/18/16 04:18:54 pm",
  983. "timestamp": 1476825534,
  984. "user_type": "visitor",
  985. "type": "message"
  986. },
  987. {
  988. "author_name": "Daniel",
  989. "text": "posso fazer isso aqui no sait?",
  990. "date": "Tue, 10/18/16 04:19:07 pm",
  991. "timestamp": 1476825547,
  992. "user_type": "visitor",
  993. "type": "message"
  994. },
  995. {
  996. "author_name": "Yessica Alanis",
  997. "text": "Para acompanhar o processo eu apreciaria fornecer as seguintes informações:\nnome completo, e-mail (e-mail), data de nascimento e telefone pessoal ou celular.\nEstado onde reside",
  998. "date": "Tue, 10/18/16 04:19:24 pm",
  999. "timestamp": 1476825564,
  1000. "agent_id": "yalanis@kaloni.com",
  1001. "user_type": "agent",
  1002. "type": "message"
  1003. },
  1004. {
  1005. "author_name": "Daniel",
  1006. "text": "Daniel Tavares da Silva",
  1007. "date": "Tue, 10/18/16 04:20:13 pm",
  1008. "timestamp": 1476825613,
  1009. "user_type": "visitor",
  1010. "type": "message"
  1011. },
  1012. {
  1013. "author_name": "Daniel",
  1014. "text": "dani.10dr@outlook.com",
  1015. "date": "Tue, 10/18/16 04:20:28 pm",
  1016. "timestamp": 1476825628,
  1017. "user_type": "visitor",
  1018. "type": "message"
  1019. },
  1020. {
  1021. "author_name": "Daniel",
  1022. "text": "19.06.1983",
  1023. "date": "Tue, 10/18/16 04:20:39 pm",
  1024. "timestamp": 1476825639,
  1025. "user_type": "visitor",
  1026. "type": "message"
  1027. },
  1028. {
  1029. "author_name": "Daniel",
  1030. "text": "970826250",
  1031. "date": "Tue, 10/18/16 04:20:55 pm",
  1032. "timestamp": 1476825655,
  1033. "user_type": "visitor",
  1034. "type": "message"
  1035. },
  1036. {
  1037. "author_name": "Daniel",
  1038. "text": "tenho q ir trabalhar agora se possivel entre em contato",
  1039. "date": "Tue, 10/18/16 04:21:25 pm",
  1040. "timestamp": 1476825685,
  1041. "user_type": "visitor",
  1042. "type": "message"
  1043. },
  1044. {
  1045. "author_name": "Yessica Alanis",
  1046. "text": "Resultados de búsqueda\n\nGracias, le llamarán para agendar su cita, esta bien?",
  1047. "date": "Tue, 10/18/16 04:21:29 pm",
  1048. "timestamp": 1476825689,
  1049. "agent_id": "yalanis@kaloni.com",
  1050. "user_type": "agent",
  1051. "type": "message"
  1052. },
  1053. {
  1054. "author_name": "Daniel",
  1055. "text": "grato",
  1056. "date": "Tue, 10/18/16 04:21:29 pm",
  1057. "timestamp": 1476825689,
  1058. "user_type": "visitor",
  1059. "type": "message"
  1060. },
  1061. {
  1062. "author_name": "Daniel",
  1063. "text": "a atencao",
  1064. "date": "Tue, 10/18/16 04:21:41 pm",
  1065. "timestamp": 1476825701,
  1066. "user_type": "visitor",
  1067. "type": "message"
  1068. },
  1069. {
  1070. "author_name": "Yessica Alanis",
  1071. "text": "Obrigado, eles vão chamá-lo para agendar uma entrevista, ok?",
  1072. "date": "Tue, 10/18/16 04:21:41 pm",
  1073. "timestamp": 1476825701,
  1074. "agent_id": "yalanis@kaloni.com",
  1075. "user_type": "agent",
  1076. "type": "message"
  1077. }
  1078. ],
  1079. "prechat_survey": [
  1080. {
  1081. "key": "Nome:",
  1082. "value": "Daniel",
  1083. "id": "10141"
  1084. },
  1085. {
  1086. "key": "E-mail:",
  1087. "value": "dani.10dr@outlook.com",
  1088. "id": "10142"
  1089. }
  1090. ],
  1091. "events": [
  1092. {
  1093. "author_name": "Yessica Alanis",
  1094. "text": "Olá, como posso ajudá-lo?",
  1095. "date": "Tue, 10/18/16 04:13:45 pm",
  1096. "timestamp": 1476825225,
  1097. "agent_id": "yalanis@kaloni.com",
  1098. "user_type": "agent",
  1099. "type": "message",
  1100. "welcome_message": true
  1101. },
  1102. {
  1103. "author_name": "Daniel",
  1104. "text": "queria saber a media de preço do implante capilar",
  1105. "date": "Tue, 10/18/16 04:14:25 pm",
  1106. "timestamp": 1476825265,
  1107. "user_type": "visitor",
  1108. "type": "message"
  1109. },
  1110. {
  1111. "author_name": "Yessica Alanis",
  1112. "text": "O preço depende de cada paciente e é determinada por uma avaliação, onde um de nossos especialistas irá avaliar o seu caso, vamos ver que tipo de necessidades de tratamento deve ser um candidato para microinjerto e da quantidade de cabelo que exige determinar o custo do procedimento.\n\nA perda de cabelo é devido a vários fatores, que é por isso que precisamos ver que tipo de tratamento que você precisa.",
  1113. "date": "Tue, 10/18/16 04:15:05 pm",
  1114. "timestamp": 1476825305,
  1115. "agent_id": "yalanis@kaloni.com",
  1116. "user_type": "agent",
  1117. "type": "message"
  1118. },
  1119. {
  1120. "author_name": "Daniel",
  1121. "text": "entendi, qual o valor da consulta?",
  1122. "date": "Tue, 10/18/16 04:16:08 pm",
  1123. "timestamp": 1476825368,
  1124. "user_type": "visitor",
  1125. "type": "message"
  1126. },
  1127. {
  1128. "author_name": "Yessica Alanis",
  1129. "text": "A nomeação de avaliação é gratuito, mas requer nomeação",
  1130. "date": "Tue, 10/18/16 04:16:56 pm",
  1131. "timestamp": 1476825416,
  1132. "agent_id": "yalanis@kaloni.com",
  1133. "user_type": "agent",
  1134. "type": "message"
  1135. },
  1136. {
  1137. "author_name": "Daniel",
  1138. "text": "como assim nomeação?",
  1139. "date": "Tue, 10/18/16 04:17:24 pm",
  1140. "timestamp": 1476825444,
  1141. "user_type": "visitor",
  1142. "type": "message"
  1143. },
  1144. {
  1145. "author_name": "Yessica Alanis",
  1146. "text": "I proiporciona alguns dados para se comunicar diretamente para a clínica e dar programação de disponibilidade",
  1147. "date": "Tue, 10/18/16 04:18:39 pm",
  1148. "timestamp": 1476825519,
  1149. "agent_id": "yalanis@kaloni.com",
  1150. "user_type": "agent",
  1151. "type": "message"
  1152. },
  1153. {
  1154. "author_name": "Daniel",
  1155. "text": "ata",
  1156. "date": "Tue, 10/18/16 04:18:54 pm",
  1157. "timestamp": 1476825534,
  1158. "user_type": "visitor",
  1159. "type": "message"
  1160. },
  1161. {
  1162. "author_name": "Daniel",
  1163. "text": "posso fazer isso aqui no sait?",
  1164. "date": "Tue, 10/18/16 04:19:07 pm",
  1165. "timestamp": 1476825547,
  1166. "user_type": "visitor",
  1167. "type": "message"
  1168. },
  1169. {
  1170. "author_name": "Yessica Alanis",
  1171. "text": "Para acompanhar o processo eu apreciaria fornecer as seguintes informações:\nnome completo, e-mail (e-mail), data de nascimento e telefone pessoal ou celular.\nEstado onde reside",
  1172. "date": "Tue, 10/18/16 04:19:24 pm",
  1173. "timestamp": 1476825564,
  1174. "agent_id": "yalanis@kaloni.com",
  1175. "user_type": "agent",
  1176. "type": "message"
  1177. },
  1178. {
  1179. "author_name": "Daniel",
  1180. "text": "Daniel Tavares da Silva",
  1181. "date": "Tue, 10/18/16 04:20:13 pm",
  1182. "timestamp": 1476825613,
  1183. "user_type": "visitor",
  1184. "type": "message"
  1185. },
  1186. {
  1187. "author_name": "Daniel",
  1188. "text": "dani.10dr@outlook.com",
  1189. "date": "Tue, 10/18/16 04:20:28 pm",
  1190. "timestamp": 1476825628,
  1191. "user_type": "visitor",
  1192. "type": "message"
  1193. },
  1194. {
  1195. "author_name": "Daniel",
  1196. "text": "19.06.1983",
  1197. "date": "Tue, 10/18/16 04:20:39 pm",
  1198. "timestamp": 1476825639,
  1199. "user_type": "visitor",
  1200. "type": "message"
  1201. },
  1202. {
  1203. "author_name": "Daniel",
  1204. "text": "970826250",
  1205. "date": "Tue, 10/18/16 04:20:55 pm",
  1206. "timestamp": 1476825655,
  1207. "user_type": "visitor",
  1208. "type": "message"
  1209. },
  1210. {
  1211. "author_name": "Daniel",
  1212. "text": "tenho q ir trabalhar agora se possivel entre em contato",
  1213. "date": "Tue, 10/18/16 04:21:25 pm",
  1214. "timestamp": 1476825685,
  1215. "user_type": "visitor",
  1216. "type": "message"
  1217. },
  1218. {
  1219. "author_name": "Yessica Alanis",
  1220. "text": "Resultados de búsqueda\n\nGracias, le llamarán para agendar su cita, esta bien?",
  1221. "date": "Tue, 10/18/16 04:21:29 pm",
  1222. "timestamp": 1476825689,
  1223. "agent_id": "yalanis@kaloni.com",
  1224. "user_type": "agent",
  1225. "type": "message"
  1226. },
  1227. {
  1228. "author_name": "Daniel",
  1229. "text": "grato",
  1230. "date": "Tue, 10/18/16 04:21:29 pm",
  1231. "timestamp": 1476825689,
  1232. "user_type": "visitor",
  1233. "type": "message"
  1234. },
  1235. {
  1236. "author_name": "Yessica Alanis",
  1237. "text": "Obrigado, eles vão chamá-lo para agendar uma entrevista, ok?",
  1238. "date": "Tue, 10/18/16 04:21:41 pm",
  1239. "timestamp": 1476825701,
  1240. "agent_id": "yalanis@kaloni.com",
  1241. "user_type": "agent",
  1242. "type": "message"
  1243. },
  1244. {
  1245. "author_name": "Daniel",
  1246. "text": "a atencao",
  1247. "date": "Tue, 10/18/16 04:21:41 pm",
  1248. "timestamp": 1476825701,
  1249. "user_type": "visitor",
  1250. "type": "message"
  1251. },
  1252. {
  1253. "text": "Daniel closed the chat.",
  1254. "date": "Tue, 10/18/16 04:22:00 pm",
  1255. "timestamp": 1476825720,
  1256. "type": "event",
  1257. "user_type": "visitor"
  1258. }
  1259. ],
  1260. "engagement": "auto_invite",
  1261. "started_timestamp": 1476825225,
  1262. "ended_timestamp": 1476825720,
  1263. "ended": "Tue, 10/18/16 04:22:00 pm"
  1264. },
  1265. {
  1266. "type": "chat",
  1267. "id": "OFC99GZZZC",
  1268. "tickets": [],
  1269. "visitor_name": "Usted",
  1270. "visitor_id": "S1476824366.78982c62a2",
  1271. "visitor_ip": "181.48.212.242",
  1272. "visitor": {
  1273. "id": "S1476824366.78982c62a2",
  1274. "name": "Usted",
  1275. "ip": "181.48.212.242",
  1276. "city": "",
  1277. "region": "",
  1278. "country": "Colombia",
  1279. "country_code": "CO",
  1280. "timezone": ""
  1281. },
  1282. "agents": [
  1283. {
  1284. "display_name": "Johanna Sambony",
  1285. "email": "jsambony@kaloni.com"
  1286. },
  1287. {
  1288. "display_name": "Yessica Alanis",
  1289. "email": "yalanis@kaloni.com"
  1290. },
  1291. {
  1292. "display_name": "Gabriela Morales",
  1293. "email": "gmorales@kaloni.com"
  1294. }
  1295. ],
  1296. "supervisors": [],
  1297. "rate": "not_rated",
  1298. "duration": 250,
  1299. "chat_start_url": "http://www.kaloni.com/co/?utm_source=paidsearch&utm_medium=google&utm_campaign=calvicieco&gclid=COiTqZmf5c8CFRdahgodeG4Pmw",
  1300. "referrer": "https://www.google.com.co/",
  1301. "group": [
  1302. 4
  1303. ],
  1304. "started": "Tue, 10/18/16 04:00:04 pm",
  1305. "pending": false,
  1306. "tags": [],
  1307. "timezone": "America/Mexico_City",
  1308. "greeting": {
  1309. "id": 8143,
  1310. "name": "Time on site: 10 sec"
  1311. },
  1312. "messages": [
  1313. {
  1314. "author_name": "Johanna Sambony",
  1315. "text": "¡Hola! ¿En qué puedo ayudarle?",
  1316. "date": "Tue, 10/18/16 04:00:04 pm",
  1317. "timestamp": 1476824404,
  1318. "agent_id": "jsambony@kaloni.com",
  1319. "user_type": "agent",
  1320. "type": "message",
  1321. "welcome_message": true
  1322. },
  1323. {
  1324. "author_name": "Usted",
  1325. "text": "Hola, me interesa el tratamiento",
  1326. "date": "Tue, 10/18/16 04:00:04 pm",
  1327. "timestamp": 1476824404,
  1328. "user_type": "visitor",
  1329. "type": "message"
  1330. }
  1331. ],
  1332. "events": [
  1333. {
  1334. "author_name": "Johanna Sambony",
  1335. "text": "¡Hola! ¿En qué puedo ayudarle?",
  1336. "date": "Tue, 10/18/16 04:00:04 pm",
  1337. "timestamp": 1476824404,
  1338. "agent_id": "jsambony@kaloni.com",
  1339. "user_type": "agent",
  1340. "type": "message",
  1341. "welcome_message": true
  1342. },
  1343. {
  1344. "author_name": "Usted",
  1345. "text": "Hola, me interesa el tratamiento",
  1346. "date": "Tue, 10/18/16 04:00:04 pm",
  1347. "timestamp": 1476824404,
  1348. "user_type": "visitor",
  1349. "type": "message"
  1350. },
  1351. {
  1352. "text": "The chat was transferred to Yessica Alanis because Johanna Sambony had not replied for 2 minutes.",
  1353. "date": "Tue, 10/18/16 04:02:06 pm",
  1354. "timestamp": 1476824526,
  1355. "type": "event",
  1356. "user_type": "agent",
  1357. "agent_id": "jsambony@kaloni.com"
  1358. },
  1359. {
  1360. "text": "The chat was transferred to Gabriela Morales because Yessica Alanis had not replied for 2 minutes.",
  1361. "date": "Tue, 10/18/16 04:04:06 pm",
  1362. "timestamp": 1476824646,
  1363. "type": "event",
  1364. "user_type": "agent",
  1365. "agent_id": "yalanis@kaloni.com"
  1366. },
  1367. {
  1368. "text": "Gabriela Morales transferred the chat to Johanna Sambony.",
  1369. "date": "Tue, 10/18/16 04:04:14 pm",
  1370. "timestamp": 1476824654,
  1371. "type": "event",
  1372. "user_type": "agent",
  1373. "agent_id": "gmorales@kaloni.com"
  1374. },
  1375. {
  1376. "text": "Usted left the chat.",
  1377. "date": "Tue, 10/18/16 04:04:16 pm",
  1378. "timestamp": 1476824656,
  1379. "type": "event",
  1380. "user_type": "visitor"
  1381. }
  1382. ],
  1383. "engagement": "auto_invite",
  1384. "started_timestamp": 1476824404,
  1385. "ended_timestamp": 1476824654,
  1386. "ended": "Tue, 10/18/16 04:04:14 pm"
  1387. },
  1388. {
  1389. "type": "chat",
  1390. "id": "OFB9QFXXD7",
  1391. "tickets": [],
  1392. "visitor_name": "Paciente",
  1393. "visitor_id": "S1476822988.fa16b9917f",
  1394. "visitor_ip": "189.135.135.135",
  1395. "visitor": {
  1396. "id": "S1476822988.fa16b9917f",
  1397. "name": "Paciente",
  1398. "ip": "189.135.135.135",
  1399. "city": "Zamora",
  1400. "region": "Michoacan de Ocampo",
  1401. "country": "Mexico",
  1402. "country_code": "MX",
  1403. "timezone": "America/Mexico_City"
  1404. },
  1405. "agents": [
  1406. {
  1407. "display_name": "Aldo García",
  1408. "email": "agarcia@kaloni.com"
  1409. },
  1410. {
  1411. "display_name": "Yessica Alanis",
  1412. "email": "yalanis@kaloni.com"
  1413. },
  1414. {
  1415. "display_name": "Johanna Sambony",
  1416. "email": "jsambony@kaloni.com"
  1417. },
  1418. {
  1419. "display_name": "Gabriela Morales",
  1420. "email": "gmorales@kaloni.com"
  1421. }
  1422. ],
  1423. "supervisors": [],
  1424. "rate": "not_rated",
  1425. "duration": 695,
  1426. "chat_start_url": "http://www.kalonimedical.com/femme/procedimientos/rinoplastia?utm_source=paidsearch&utm_medium=google&utm_campaign=sem_rinoplastia&gclid=CjwKEAjwkJfABRDnhbPlx6WI4ncSJADMQqxd8EKU-UNu4QLbyHp9S6L5vtq9OXfqTD_UQiCPyCiP-RoCXN_w_wcB",
  1427. "referrer": "https://www.google.com/",
  1428. "group": [
  1429. 0
  1430. ],
  1431. "started": "Tue, 10/18/16 03:37:05 pm",
  1432. "pending": false,
  1433. "tags": [],
  1434. "timezone": "America/Mexico_City",
  1435. "greeting": {
  1436. "id": 2911,
  1437. "name": "Time on site: 10 sec"
  1438. },
  1439. "messages": [
  1440. {
  1441. "author_name": "Aldo García",
  1442. "text": "¡Buenas tardes! Estoy en línea y con gusto lo atenderé",
  1443. "date": "Tue, 10/18/16 03:37:05 pm",
  1444. "timestamp": 1476823025,
  1445. "agent_id": "agarcia@kaloni.com",
  1446. "user_type": "agent",
  1447. "type": "message",
  1448. "welcome_message": true
  1449. },
  1450. {
  1451. "author_name": "Paciente",
  1452. "text": "hola",
  1453. "date": "Tue, 10/18/16 03:37:05 pm",
  1454. "timestamp": 1476823025,
  1455. "user_type": "visitor",
  1456. "type": "message"
  1457. },
  1458. {
  1459. "author_name": "Paciente",
  1460. "text": "Sobre cuanto anda la rinoplastia?",
  1461. "date": "Tue, 10/18/16 03:37:47 pm",
  1462. "timestamp": 1476823067,
  1463. "user_type": "visitor",
  1464. "type": "message"
  1465. },
  1466. {
  1467. "author_name": "Gabriela Morales",
  1468. "text": "Hola",
  1469. "date": "Tue, 10/18/16 03:43:03 pm",
  1470. "timestamp": 1476823383,
  1471. "agent_id": "gmorales@kaloni.com",
  1472. "user_type": "agent",
  1473. "type": "message"
  1474. },
  1475. {
  1476. "author_name": "Gabriela Morales",
  1477. "text": "El costo depende de cada paciente, es necesario acudir a una cita de valoración, para que el cirujano pueda evaluar la piel, forma, proporción y realizar una cotización personalizada.",
  1478. "date": "Tue, 10/18/16 03:43:10 pm",
  1479. "timestamp": 1476823390,
  1480. "agent_id": "gmorales@kaloni.com",
  1481. "user_type": "agent",
  1482. "type": "message"
  1483. },
  1484. {
  1485. "author_name": "Gabriela Morales",
  1486. "text": "Varía en función de la complejidad de cada caso en específico, del equipo médico e insumos necesarios para la cirugía.",
  1487. "date": "Tue, 10/18/16 03:43:14 pm",
  1488. "timestamp": 1476823394,
  1489. "agent_id": "gmorales@kaloni.com",
  1490. "user_type": "agent",
  1491. "type": "message"
  1492. },
  1493. {
  1494. "author_name": "Paciente",
  1495. "text": "Cúal sería el promedio del precio ?",
  1496. "date": "Tue, 10/18/16 03:47:21 pm",
  1497. "timestamp": 1476823641,
  1498. "user_type": "visitor",
  1499. "type": "message"
  1500. },
  1501. {
  1502. "author_name": "Gabriela Morales",
  1503. "text": "Como le mencionaba el presupuesto es personalizado. Depende de la complejidad de cada caso en especifico.",
  1504. "date": "Tue, 10/18/16 03:47:57 pm",
  1505. "timestamp": 1476823677,
  1506. "agent_id": "gmorales@kaloni.com",
  1507. "user_type": "agent",
  1508. "type": "message"
  1509. },
  1510. {
  1511. "author_name": "Paciente",
  1512. "text": "Ok gracias ",
  1513. "date": "Tue, 10/18/16 03:48:05 pm",
  1514. "timestamp": 1476823685,
  1515. "user_type": "visitor",
  1516. "type": "message"
  1517. },
  1518. {
  1519. "author_name": "Paciente",
  1520. "text": "Es todo ",
  1521. "date": "Tue, 10/18/16 03:48:06 pm",
  1522. "timestamp": 1476823686,
  1523. "user_type": "visitor",
  1524. "type": "message"
  1525. },
  1526. {
  1527. "author_name": "Gabriela Morales",
  1528. "text": "No tenemos un mínimo o un máximo",
  1529. "date": "Tue, 10/18/16 03:48:10 pm",
  1530. "timestamp": 1476823690,
  1531. "agent_id": "gmorales@kaloni.com",
  1532. "user_type": "agent",
  1533. "type": "message"
  1534. }
  1535. ],
  1536. "events": [
  1537. {
  1538. "author_name": "Aldo García",
  1539. "text": "¡Buenas tardes! Estoy en línea y con gusto lo atenderé",
  1540. "date": "Tue, 10/18/16 03:37:05 pm",
  1541. "timestamp": 1476823025,
  1542. "agent_id": "agarcia@kaloni.com",
  1543. "user_type": "agent",
  1544. "type": "message",
  1545. "welcome_message": true
  1546. },
  1547. {
  1548. "author_name": "Paciente",
  1549. "text": "hola",
  1550. "date": "Tue, 10/18/16 03:37:05 pm",
  1551. "timestamp": 1476823025,
  1552. "user_type": "visitor",
  1553. "type": "message"
  1554. },
  1555. {
  1556. "text": "Aldo García transferred the chat to Yessica Alanis.",
  1557. "date": "Tue, 10/18/16 03:37:15 pm",
  1558. "timestamp": 1476823035,
  1559. "type": "event",
  1560. "user_type": "agent",
  1561. "agent_id": "agarcia@kaloni.com"
  1562. },
  1563. {
  1564. "author_name": "Paciente",
  1565. "text": "Sobre cuanto anda la rinoplastia?",
  1566. "date": "Tue, 10/18/16 03:37:47 pm",
  1567. "timestamp": 1476823067,
  1568. "user_type": "visitor",
  1569. "type": "message"
  1570. },
  1571. {
  1572. "text": "The chat was transferred to Johanna Sambony because Yessica Alanis had not replied for 2 minutes.",
  1573. "date": "Tue, 10/18/16 03:39:16 pm",
  1574. "timestamp": 1476823156,
  1575. "type": "event",
  1576. "user_type": "agent",
  1577. "agent_id": "yalanis@kaloni.com"
  1578. },
  1579. {
  1580. "text": "The chat was transferred to Gabriela Morales because Johanna Sambony had not replied for 2 minutes.",
  1581. "date": "Tue, 10/18/16 03:42:56 pm",
  1582. "timestamp": 1476823376,
  1583. "type": "event",
  1584. "user_type": "agent",
  1585. "agent_id": "jsambony@kaloni.com"
  1586. },
  1587. {
  1588. "author_name": "Gabriela Morales",
  1589. "text": "Hola",
  1590. "date": "Tue, 10/18/16 03:43:03 pm",
  1591. "timestamp": 1476823383,
  1592. "agent_id": "gmorales@kaloni.com",
  1593. "user_type": "agent",
  1594. "type": "message"
  1595. },
  1596. {
  1597. "author_name": "Gabriela Morales",
  1598. "text": "El costo depende de cada paciente, es necesario acudir a una cita de valoración, para que el cirujano pueda evaluar la piel, forma, proporción y realizar una cotización personalizada.",
  1599. "date": "Tue, 10/18/16 03:43:10 pm",
  1600. "timestamp": 1476823390,
  1601. "agent_id": "gmorales@kaloni.com",
  1602. "user_type": "agent",
  1603. "type": "message"
  1604. },
  1605. {
  1606. "author_name": "Gabriela Morales",
  1607. "text": "Varía en función de la complejidad de cada caso en específico, del equipo médico e insumos necesarios para la cirugía.",
  1608. "date": "Tue, 10/18/16 03:43:14 pm",
  1609. "timestamp": 1476823394,
  1610. "agent_id": "gmorales@kaloni.com",
  1611. "user_type": "agent",
  1612. "type": "message"
  1613. },
  1614. {
  1615. "author_name": "Paciente",
  1616. "text": "Cúal sería el promedio del precio ?",
  1617. "date": "Tue, 10/18/16 03:47:21 pm",
  1618. "timestamp": 1476823641,
  1619. "user_type": "visitor",
  1620. "type": "message"
  1621. },
  1622. {
  1623. "author_name": "Gabriela Morales",
  1624. "text": "Como le mencionaba el presupuesto es personalizado. Depende de la complejidad de cada caso en especifico.",
  1625. "date": "Tue, 10/18/16 03:47:57 pm",
  1626. "timestamp": 1476823677,
  1627. "agent_id": "gmorales@kaloni.com",
  1628. "user_type": "agent",
  1629. "type": "message"
  1630. },
  1631. {
  1632. "author_name": "Paciente",
  1633. "text": "Ok gracias ",
  1634. "date": "Tue, 10/18/16 03:48:05 pm",
  1635. "timestamp": 1476823685,
  1636. "user_type": "visitor",
  1637. "type": "message"
  1638. },
  1639. {
  1640. "author_name": "Paciente",
  1641. "text": "Es todo ",
  1642. "date": "Tue, 10/18/16 03:48:06 pm",
  1643. "timestamp": 1476823686,
  1644. "user_type": "visitor",
  1645. "type": "message"
  1646. },
  1647. {
  1648. "author_name": "Gabriela Morales",
  1649. "text": "No tenemos un mínimo o un máximo",
  1650. "date": "Tue, 10/18/16 03:48:10 pm",
  1651. "timestamp": 1476823690,
  1652. "agent_id": "gmorales@kaloni.com",
  1653. "user_type": "agent",
  1654. "type": "message"
  1655. },
  1656. {
  1657. "text": "Paciente left the chat.",
  1658. "date": "Tue, 10/18/16 03:48:40 pm",
  1659. "timestamp": 1476823720,
  1660. "type": "event",
  1661. "user_type": "visitor"
  1662. }
  1663. ],
  1664. "engagement": "auto_invite",
  1665. "started_timestamp": 1476823025,
  1666. "ended_timestamp": 1476823720,
  1667. "ended": "Tue, 10/18/16 03:48:40 pm"
  1668. },
  1669. {
  1670. "type": "chat",
  1671. "id": "OFB9AFVB8D",
  1672. "tickets": [],
  1673. "visitor_name": "Usted",
  1674. "visitor_id": "S1476822207.a35664c43a",
  1675. "visitor_ip": "201.141.30.233",
  1676. "visitor": {
  1677. "id": "S1476822207.a35664c43a",
  1678. "name": "Usted",
  1679. "ip": "201.141.30.233",
  1680. "city": "Mexico",
  1681. "region": "Distrito Federal",
  1682. "country": "Mexico",
  1683. "country_code": "MX",
  1684. "timezone": "America/Mexico_City"
  1685. },
  1686. "agents": [
  1687. {
  1688. "display_name": "Johanna Sambony",
  1689. "email": "jsambony@kaloni.com"
  1690. },
  1691. {
  1692. "display_name": "Esther Finkelstein",
  1693. "email": "efinkelstein@kaloni.com"
  1694. },
  1695. {
  1696. "display_name": "Aldo García",
  1697. "email": "agarcia@kaloni.com"
  1698. }
  1699. ],
  1700. "supervisors": [],
  1701. "rate": "not_rated",
  1702. "duration": 220,
  1703. "chat_start_url": "http://www.kaloni.com/contacto/?utm_source=facebook&utm_medium=facebook&utm_campaign=kaloni&utm_term=lead&utm_content=registrate",
  1704. "referrer": "http://m.facebook.com/",
  1705. "group": [
  1706. 4
  1707. ],
  1708. "started": "Tue, 10/18/16 03:23:48 pm",
  1709. "pending": false,
  1710. "tags": [],
  1711. "timezone": "America/Mexico_City",
  1712. "greeting": {
  1713. "id": 8143,
  1714. "name": "Time on site: 10 sec"
  1715. },
  1716. "messages": [
  1717. {
  1718. "author_name": "Johanna Sambony",
  1719. "text": "¡Hola! ¿En qué puedo ayudarle?",
  1720. "date": "Tue, 10/18/16 03:23:48 pm",
  1721. "timestamp": 1476822228,
  1722. "agent_id": "jsambony@kaloni.com",
  1723. "user_type": "agent",
  1724. "type": "message",
  1725. "welcome_message": true
  1726. },
  1727. {
  1728. "author_name": "Usted",
  1729. "text": "Hola",
  1730. "date": "Tue, 10/18/16 03:23:48 pm",
  1731. "timestamp": 1476822228,
  1732. "user_type": "visitor",
  1733. "type": "message"
  1734. },
  1735. {
  1736. "author_name": "Usted",
  1737. "text": "Para una consulta en la CDMX?",
  1738. "date": "Tue, 10/18/16 03:24:16 pm",
  1739. "timestamp": 1476822256,
  1740. "user_type": "visitor",
  1741. "type": "message"
  1742. },
  1743. {
  1744. "author_name": "Aldo García",
  1745. "text": "Mucho Gusto",
  1746. "date": "Tue, 10/18/16 03:26:42 pm",
  1747. "timestamp": 1476822402,
  1748. "agent_id": "agarcia@kaloni.com",
  1749. "user_type": "agent",
  1750. "type": "message"
  1751. },
  1752. {
  1753. "author_name": "Aldo García",
  1754. "text": "Buenas Tardes",
  1755. "date": "Tue, 10/18/16 03:26:46 pm",
  1756. "timestamp": 1476822406,
  1757. "agent_id": "agarcia@kaloni.com",
  1758. "user_type": "agent",
  1759. "type": "message"
  1760. },
  1761. {
  1762. "author_name": "Aldo García",
  1763. "text": "¿Para que Sucursal requiere su cita?",
  1764. "date": "Tue, 10/18/16 03:27:02 pm",
  1765. "timestamp": 1476822422,
  1766. "agent_id": "agarcia@kaloni.com",
  1767. "user_type": "agent",
  1768. "type": "message"
  1769. }
  1770. ],
  1771. "events": [
  1772. {
  1773. "author_name": "Johanna Sambony",
  1774. "text": "¡Hola! ¿En qué puedo ayudarle?",
  1775. "date": "Tue, 10/18/16 03:23:48 pm",
  1776. "timestamp": 1476822228,
  1777. "agent_id": "jsambony@kaloni.com",
  1778. "user_type": "agent",
  1779. "type": "message",
  1780. "welcome_message": true
  1781. },
  1782. {
  1783. "author_name": "Usted",
  1784. "text": "Hola",
  1785. "date": "Tue, 10/18/16 03:23:48 pm",
  1786. "timestamp": 1476822228,
  1787. "user_type": "visitor",
  1788. "type": "message"
  1789. },
  1790. {
  1791. "text": "Johanna Sambony transferred the chat to Esther Finkelstein.",
  1792. "date": "Tue, 10/18/16 03:23:59 pm",
  1793. "timestamp": 1476822239,
  1794. "type": "event",
  1795. "user_type": "agent",
  1796. "agent_id": "jsambony@kaloni.com"
  1797. },
  1798. {
  1799. "author_name": "Usted",
  1800. "text": "Para una consulta en la CDMX?",
  1801. "date": "Tue, 10/18/16 03:24:16 pm",
  1802. "timestamp": 1476822256,
  1803. "user_type": "visitor",
  1804. "type": "message"
  1805. },
  1806. {
  1807. "text": "The chat was transferred to Aldo García because Esther Finkelstein had not replied for 2 minutes.",
  1808. "date": "Tue, 10/18/16 03:26:06 pm",
  1809. "timestamp": 1476822366,
  1810. "type": "event",
  1811. "user_type": "agent",
  1812. "agent_id": "efinkelstein@kaloni.com"
  1813. },
  1814. {
  1815. "author_name": "Aldo García",
  1816. "text": "Mucho Gusto",
  1817. "date": "Tue, 10/18/16 03:26:42 pm",
  1818. "timestamp": 1476822402,
  1819. "agent_id": "agarcia@kaloni.com",
  1820. "user_type": "agent",
  1821. "type": "message"
  1822. },
  1823. {
  1824. "author_name": "Aldo García",
  1825. "text": "Buenas Tardes",
  1826. "date": "Tue, 10/18/16 03:26:46 pm",
  1827. "timestamp": 1476822406,
  1828. "agent_id": "agarcia@kaloni.com",
  1829. "user_type": "agent",
  1830. "type": "message"
  1831. },
  1832. {
  1833. "author_name": "Aldo García",
  1834. "text": "¿Para que Sucursal requiere su cita?",
  1835. "date": "Tue, 10/18/16 03:27:02 pm",
  1836. "timestamp": 1476822422,
  1837. "agent_id": "agarcia@kaloni.com",
  1838. "user_type": "agent",
  1839. "type": "message"
  1840. },
  1841. {
  1842. "text": "Usted left the chat.",
  1843. "date": "Tue, 10/18/16 03:27:28 pm",
  1844. "timestamp": 1476822448,
  1845. "type": "event",
  1846. "user_type": "visitor"
  1847. }
  1848. ],
  1849. "engagement": "auto_invite",
  1850. "started_timestamp": 1476822228,
  1851. "ended_timestamp": 1476822448,
  1852. "ended": "Tue, 10/18/16 03:27:28 pm"
  1853. },
  1854. {
  1855. "type": "chat",
  1856. "id": "OFB97FE7MP",
  1857. "tickets": [],
  1858. "visitor_name": "Paciente",
  1859. "visitor_id": "S1476822074.61a2cc649f",
  1860. "visitor_ip": "187.225.32.66",
  1861. "visitor": {
  1862. "id": "S1476822074.61a2cc649f",
  1863. "name": "Paciente",
  1864. "ip": "187.225.32.66",
  1865. "city": "Nezahualcóyotl",
  1866. "region": "Mexico",
  1867. "country": "Mexico",
  1868. "country_code": "MX",
  1869. "timezone": "America/Chihuahua"
  1870. },
  1871. "agents": [
  1872. {
  1873. "display_name": "Johanna Sambony",
  1874. "email": "jsambony@kaloni.com"
  1875. },
  1876. {
  1877. "display_name": "Aldo García",
  1878. "email": "agarcia@kaloni.com"
  1879. }
  1880. ],
  1881. "supervisors": [],
  1882. "rate": "not_rated",
  1883. "duration": 819,
  1884. "chat_start_url": "http://www.kalonimedical.com/femme/procedimientos/rinoplastia?utm_source=paidsearch&utm_medium=google&utm_campaign=sem_rinoplastia&gclid=CLTyu_aW5c8CFZOHaQodM9AIxw",
  1885. "referrer": "https://www.google.com.mx/",
  1886. "group": [
  1887. 0
  1888. ],
  1889. "started": "Tue, 10/18/16 03:22:03 pm",
  1890. "pending": false,
  1891. "tags": [],
  1892. "timezone": "America/Mexico_City",
  1893. "greeting": {
  1894. "id": 2911,
  1895. "name": "Time on site: 10 sec"
  1896. },
  1897. "messages": [
  1898. {
  1899. "author_name": "Johanna Sambony",
  1900. "text": "¡Buenas tardes! Estoy en línea y con gusto lo atenderé",
  1901. "date": "Tue, 10/18/16 03:22:03 pm",
  1902. "timestamp": 1476822123,
  1903. "agent_id": "jsambony@kaloni.com",
  1904. "user_type": "agent",
  1905. "type": "message",
  1906. "welcome_message": true
  1907. },
  1908. {
  1909. "author_name": "Paciente",
  1910. "text": "Buenas tardes señorita que costo tiene la rinoplastia ?",
  1911. "date": "Tue, 10/18/16 03:22:03 pm",
  1912. "timestamp": 1476822123,
  1913. "user_type": "visitor",
  1914. "type": "message"
  1915. },
  1916. {
  1917. "author_name": "Aldo García",
  1918. "text": "Buenas Tardes",
  1919. "date": "Tue, 10/18/16 03:22:50 pm",
  1920. "timestamp": 1476822170,
  1921. "agent_id": "agarcia@kaloni.com",
  1922. "user_type": "agent",
  1923. "type": "message"
  1924. },
  1925. {
  1926. "author_name": "Aldo García",
  1927. "text": "¿Con quien tengo el gusto?",
  1928. "date": "Tue, 10/18/16 03:22:54 pm",
  1929. "timestamp": 1476822174,
  1930. "agent_id": "agarcia@kaloni.com",
  1931. "user_type": "agent",
  1932. "type": "message"
  1933. },
  1934. {
  1935. "author_name": "Paciente",
  1936. "text": "Laura Diaz",
  1937. "date": "Tue, 10/18/16 03:23:10 pm",
  1938. "timestamp": 1476822190,
  1939. "user_type": "visitor",
  1940. "type": "message"
  1941. },
  1942. {
  1943. "author_name": "Aldo García",
  1944. "text": "Srita Diáz Mucho Gusto",
  1945. "date": "Tue, 10/18/16 03:23:53 pm",
  1946. "timestamp": 1476822233,
  1947. "agent_id": "agarcia@kaloni.com",
  1948. "user_type": "agent",
  1949. "type": "message"
  1950. },
  1951. {
  1952. "author_name": "Aldo García",
  1953. "text": "El precio depende de cada paciente, es necesario acudir a una cita de valoración, para que le cirujano puede evaluar piel forma proporción y realizar una cotización personalizada",
  1954. "date": "Tue, 10/18/16 03:24:11 pm",
  1955. "timestamp": 1476822251,
  1956. "agent_id": "agarcia@kaloni.com",
  1957. "user_type": "agent",
  1958. "type": "message"
  1959. },
  1960. {
  1961. "author_name": "Paciente",
  1962. "text": "ok muchas gracias ",
  1963. "date": "Tue, 10/18/16 03:25:18 pm",
  1964. "timestamp": 1476822318,
  1965. "user_type": "visitor",
  1966. "type": "message"
  1967. },
  1968. {
  1969. "author_name": "Aldo García",
  1970. "text": "La cita de valoración es SIN COSTO, solamente requiere previa cita. ¿Desea agendar?",
  1971. "date": "Tue, 10/18/16 03:25:42 pm",
  1972. "timestamp": 1476822342,
  1973. "agent_id": "agarcia@kaloni.com",
  1974. "user_type": "agent",
  1975. "type": "message"
  1976. },
  1977. {
  1978. "author_name": "Paciente",
  1979. "text": "tiene sabados ?",
  1980. "date": "Tue, 10/18/16 03:26:14 pm",
  1981. "timestamp": 1476822374,
  1982. "user_type": "visitor",
  1983. "type": "message"
  1984. },
  1985. {
  1986. "author_name": "Aldo García",
  1987. "text": "Si",
  1988. "date": "Tue, 10/18/16 03:26:31 pm",
  1989. "timestamp": 1476822391,
  1990. "agent_id": "agarcia@kaloni.com",
  1991. "user_type": "agent",
  1992. "type": "message"
  1993. },
  1994. {
  1995. "author_name": "Aldo García",
  1996. "text": "Claro",
  1997. "date": "Tue, 10/18/16 03:26:34 pm",
  1998. "timestamp": 1476822394,
  1999. "agent_id": "agarcia@kaloni.com",
  2000. "user_type": "agent",
  2001. "type": "message"
  2002. },
  2003. {
  2004. "author_name": "Aldo García",
  2005. "text": "¿Para que dia la requiere?",
  2006. "date": "Tue, 10/18/16 03:27:43 pm",
  2007. "timestamp": 1476822463,
  2008. "agent_id": "agarcia@kaloni.com",
  2009. "user_type": "agent",
  2010. "type": "message"
  2011. },
  2012. {
  2013. "author_name": "Paciente",
  2014. "text": "podria ser el dia 29 de octubre",
  2015. "date": "Tue, 10/18/16 03:28:02 pm",
  2016. "timestamp": 1476822482,
  2017. "user_type": "visitor",
  2018. "type": "message"
  2019. },
  2020. {
  2021. "author_name": "Aldo García",
  2022. "text": "Un momento porfavor",
  2023. "date": "Tue, 10/18/16 03:28:27 pm",
  2024. "timestamp": 1476822507,
  2025. "agent_id": "agarcia@kaloni.com",
  2026. "user_type": "agent",
  2027. "type": "message"
  2028. },
  2029. {
  2030. "author_name": "Aldo García",
  2031. "text": "Solo tengo disponible entre semana",
  2032. "date": "Tue, 10/18/16 03:29:59 pm",
  2033. "timestamp": 1476822599,
  2034. "agent_id": "agarcia@kaloni.com",
  2035. "user_type": "agent",
  2036. "type": "message"
  2037. },
  2038. {
  2039. "author_name": "Aldo García",
  2040. "text": "Srita Diaz",
  2041. "date": "Tue, 10/18/16 03:30:02 pm",
  2042. "timestamp": 1476822602,
  2043. "agent_id": "agarcia@kaloni.com",
  2044. "user_type": "agent",
  2045. "type": "message"
  2046. },
  2047. {
  2048. "author_name": "Aldo García",
  2049. "text": "o hasta el sabado 19 de Noviembre",
  2050. "date": "Tue, 10/18/16 03:30:17 pm",
  2051. "timestamp": 1476822617,
  2052. "agent_id": "agarcia@kaloni.com",
  2053. "user_type": "agent",
  2054. "type": "message"
  2055. },
  2056. {
  2057. "author_name": "Paciente",
  2058. "text": "si esta bien ",
  2059. "date": "Tue, 10/18/16 03:30:39 pm",
  2060. "timestamp": 1476822639,
  2061. "user_type": "visitor",
  2062. "type": "message"
  2063. },
  2064. {
  2065. "author_name": "Aldo García",
  2066. "text": "Gracias",
  2067. "date": "Tue, 10/18/16 03:30:53 pm",
  2068. "timestamp": 1476822653,
  2069. "agent_id": "agarcia@kaloni.com",
  2070. "user_type": "agent",
  2071. "type": "message"
  2072. },
  2073. {
  2074. "author_name": "Aldo García",
  2075. "text": "Para seguir el proceso le agradecería me proporcione los siguientes datos:\nNombre completo, correo (e- mail), fecha de nacimiento, y teléfono particular o celular.\nEstado donde radica.",
  2076. "date": "Tue, 10/18/16 03:30:56 pm",
  2077. "timestamp": 1476822656,
  2078. "agent_id": "agarcia@kaloni.com",
  2079. "user_type": "agent",
  2080. "type": "message"
  2081. },
  2082. {
  2083. "author_name": "Paciente",
  2084. "text": "Laura Diaz emanu110103@hotmail.com 17abril77 5585775351",
  2085. "date": "Tue, 10/18/16 03:32:02 pm",
  2086. "timestamp": 1476822722,
  2087. "user_type": "visitor",
  2088. "type": "message"
  2089. },
  2090. {
  2091. "author_name": "Aldo García",
  2092. "text": "Gracias",
  2093. "date": "Tue, 10/18/16 03:32:27 pm",
  2094. "timestamp": 1476822747,
  2095. "agent_id": "agarcia@kaloni.com",
  2096. "user_type": "agent",
  2097. "type": "message"
  2098. },
  2099. {
  2100. "author_name": "Aldo García",
  2101. "text": "Tengo cita disponible a las 9 10 y 11.30am",
  2102. "date": "Tue, 10/18/16 03:32:45 pm",
  2103. "timestamp": 1476822765,
  2104. "agent_id": "agarcia@kaloni.com",
  2105. "user_type": "agent",
  2106. "type": "message"
  2107. },
  2108. {
  2109. "author_name": "Paciente",
  2110. "text": "en donde se encuentras ubicados ?",
  2111. "date": "Tue, 10/18/16 03:33:15 pm",
  2112. "timestamp": 1476822795,
  2113. "user_type": "visitor",
  2114. "type": "message"
  2115. },
  2116. {
  2117. "author_name": "Aldo García",
  2118. "text": "Nuestra Clínica se encuentra ubicada en \nAv. Vasco de Quiroga #3900 Lomas de Santa Fe Corporativo Diamante Torre B 4º piso, como referencia a dos cuadras del Centro Comercial Santa Fe. C.P 05300. Entre Mario Paning y Juan Salvador Agraz",
  2119. "date": "Tue, 10/18/16 03:33:42 pm",
  2120. "timestamp": 1476822822,
  2121. "agent_id": "agarcia@kaloni.com",
  2122. "user_type": "agent",
  2123. "type": "message"
  2124. },
  2125. {
  2126. "author_name": "Paciente",
  2127. "text": "ok",
  2128. "date": "Tue, 10/18/16 03:34:26 pm",
  2129. "timestamp": 1476822866,
  2130. "user_type": "visitor",
  2131. "type": "message"
  2132. },
  2133. {
  2134. "author_name": "Paciente",
  2135. "text": " a las 11",
  2136. "date": "Tue, 10/18/16 03:34:31 pm",
  2137. "timestamp": 1476822871,
  2138. "user_type": "visitor",
  2139. "type": "message"
  2140. },
  2141. {
  2142. "author_name": "Aldo García",
  2143. "text": "De acuerdo Srita Díaz",
  2144. "date": "Tue, 10/18/16 03:34:43 pm",
  2145. "timestamp": 1476822883,
  2146. "agent_id": "agarcia@kaloni.com",
  2147. "user_type": "agent",
  2148. "type": "message"
  2149. },
  2150. {
  2151. "author_name": "Aldo García",
  2152. "text": "En un momento le hacen llegar la confirmacion de su cit",
  2153. "date": "Tue, 10/18/16 03:34:53 pm",
  2154. "timestamp": 1476822893,
  2155. "agent_id": "agarcia@kaloni.com",
  2156. "user_type": "agent",
  2157. "type": "message"
  2158. },
  2159. {
  2160. "author_name": "Aldo García",
  2161. "text": "cita",
  2162. "date": "Tue, 10/18/16 03:34:55 pm",
  2163. "timestamp": 1476822895,
  2164. "agent_id": "agarcia@kaloni.com",
  2165. "user_type": "agent",
  2166. "type": "message"
  2167. },
  2168. {
  2169. "author_name": "Aldo García",
  2170. "text": "y le domicilio completo de Nuestra Clinica",
  2171. "date": "Tue, 10/18/16 03:35:04 pm",
  2172. "timestamp": 1476822904,
  2173. "agent_id": "agarcia@kaloni.com",
  2174. "user_type": "agent",
  2175. "type": "message"
  2176. },
  2177. {
  2178. "author_name": "Aldo García",
  2179. "text": "¿Algo mas en que pueda ayudarle?",
  2180. "date": "Tue, 10/18/16 03:35:09 pm",
  2181. "timestamp": 1476822909,
  2182. "agent_id": "agarcia@kaloni.com",
  2183. "user_type": "agent",
  2184. "type": "message"
  2185. },
  2186. {
  2187. "author_name": "Paciente",
  2188. "text": "ok le agradezco mucho",
  2189. "date": "Tue, 10/18/16 03:35:10 pm",
  2190. "timestamp": 1476822910,
  2191. "user_type": "visitor",
  2192. "type": "message"
  2193. },
  2194. {
  2195. "author_name": "Paciente",
  2196. "text": "seria todo ",
  2197. "date": "Tue, 10/18/16 03:35:14 pm",
  2198. "timestamp": 1476822914,
  2199. "user_type": "visitor",
  2200. "type": "message"
  2201. },
  2202. {
  2203. "author_name": "Aldo García",
  2204. "text": "Al contario",
  2205. "date": "Tue, 10/18/16 03:35:15 pm",
  2206. "timestamp": 1476822915,
  2207. "agent_id": "agarcia@kaloni.com",
  2208. "user_type": "agent",
  2209. "type": "message"
  2210. },
  2211. {
  2212. "author_name": "Aldo García",
  2213. "text": "Estamos a sus ordenes",
  2214. "date": "Tue, 10/18/16 03:35:21 pm",
  2215. "timestamp": 1476822921,
  2216. "agent_id": "agarcia@kaloni.com",
  2217. "user_type": "agent",
  2218. "type": "message"
  2219. },
  2220. {
  2221. "author_name": "Aldo García",
  2222. "text": "Excelente tarde",
  2223. "date": "Tue, 10/18/16 03:35:28 pm",
  2224. "timestamp": 1476822928,
  2225. "agent_id": "agarcia@kaloni.com",
  2226. "user_type": "agent",
  2227. "type": "message"
  2228. },
  2229. {
  2230. "author_name": "Paciente",
  2231. "text": "igualmente hasta luego ",
  2232. "date": "Tue, 10/18/16 03:35:35 pm",
  2233. "timestamp": 1476822935,
  2234. "user_type": "visitor",
  2235. "type": "message"
  2236. }
  2237. ],
  2238. "postchat_survey": [
  2239. {
  2240. "key": "¿Resolvimos todas sus dudas?",
  2241. "value": "Si",
  2242. "id": "144061033074805442"
  2243. },
  2244. {
  2245. "key": "¿Nuestra agente fue profesional y respondió mis dudas?",
  2246. "value": "Si",
  2247. "id": "144061033074903916"
  2248. },
  2249. {
  2250. "key": "Le gustaría recibir:",
  2251. "value": "Información sobre nuestros prodecimientos a su correo.",
  2252. "id": "144061033074909642"
  2253. }
  2254. ],
  2255. "events": [
  2256. {
  2257. "author_name": "Johanna Sambony",
  2258. "text": "¡Buenas tardes! Estoy en línea y con gusto lo atenderé",
  2259. "date": "Tue, 10/18/16 03:22:03 pm",
  2260. "timestamp": 1476822123,
  2261. "agent_id": "jsambony@kaloni.com",
  2262. "user_type": "agent",
  2263. "type": "message",
  2264. "welcome_message": true
  2265. },
  2266. {
  2267. "author_name": "Paciente",
  2268. "text": "Buenas tardes señorita que costo tiene la rinoplastia ?",
  2269. "date": "Tue, 10/18/16 03:22:03 pm",
  2270. "timestamp": 1476822123,
  2271. "user_type": "visitor",
  2272. "type": "message"
  2273. },
  2274. {
  2275. "text": "Johanna Sambony transferred the chat to Aldo García.",
  2276. "date": "Tue, 10/18/16 03:22:23 pm",
  2277. "timestamp": 1476822143,
  2278. "type": "event",
  2279. "user_type": "agent",
  2280. "agent_id": "jsambony@kaloni.com"
  2281. },
  2282. {
  2283. "author_name": "Aldo García",
  2284. "text": "Buenas Tardes",
  2285. "date": "Tue, 10/18/16 03:22:50 pm",
  2286. "timestamp": 1476822170,
  2287. "agent_id": "agarcia@kaloni.com",
  2288. "user_type": "agent",
  2289. "type": "message"
  2290. },
  2291. {
  2292. "author_name": "Aldo García",
  2293. "text": "¿Con quien tengo el gusto?",
  2294. "date": "Tue, 10/18/16 03:22:54 pm",
  2295. "timestamp": 1476822174,
  2296. "agent_id": "agarcia@kaloni.com",
  2297. "user_type": "agent",
  2298. "type": "message"
  2299. },
  2300. {
  2301. "author_name": "Paciente",
  2302. "text": "Laura Diaz",
  2303. "date": "Tue, 10/18/16 03:23:10 pm",
  2304. "timestamp": 1476822190,
  2305. "user_type": "visitor",
  2306. "type": "message"
  2307. },
  2308. {
  2309. "author_name": "Aldo García",
  2310. "text": "Srita Diáz Mucho Gusto",
  2311. "date": "Tue, 10/18/16 03:23:53 pm",
  2312. "timestamp": 1476822233,
  2313. "agent_id": "agarcia@kaloni.com",
  2314. "user_type": "agent",
  2315. "type": "message"
  2316. },
  2317. {
  2318. "author_name": "Aldo García",
  2319. "text": "El precio depende de cada paciente, es necesario acudir a una cita de valoración, para que le cirujano puede evaluar piel forma proporción y realizar una cotización personalizada",
  2320. "date": "Tue, 10/18/16 03:24:11 pm",
  2321. "timestamp": 1476822251,
  2322. "agent_id": "agarcia@kaloni.com",
  2323. "user_type": "agent",
  2324. "type": "message"
  2325. },
  2326. {
  2327. "author_name": "Paciente",
  2328. "text": "ok muchas gracias ",
  2329. "date": "Tue, 10/18/16 03:25:18 pm",
  2330. "timestamp": 1476822318,
  2331. "user_type": "visitor",
  2332. "type": "message"
  2333. },
  2334. {
  2335. "author_name": "Aldo García",
  2336. "text": "La cita de valoración es SIN COSTO, solamente requiere previa cita. ¿Desea agendar?",
  2337. "date": "Tue, 10/18/16 03:25:42 pm",
  2338. "timestamp": 1476822342,
  2339. "agent_id": "agarcia@kaloni.com",
  2340. "user_type": "agent",
  2341. "type": "message"
  2342. },
  2343. {
  2344. "author_name": "Paciente",
  2345. "text": "tiene sabados ?",
  2346. "date": "Tue, 10/18/16 03:26:14 pm",
  2347. "timestamp": 1476822374,
  2348. "user_type": "visitor",
  2349. "type": "message"
  2350. },
  2351. {
  2352. "author_name": "Aldo García",
  2353. "text": "Si",
  2354. "date": "Tue, 10/18/16 03:26:31 pm",
  2355. "timestamp": 1476822391,
  2356. "agent_id": "agarcia@kaloni.com",
  2357. "user_type": "agent",
  2358. "type": "message"
  2359. },
  2360. {
  2361. "author_name": "Aldo García",
  2362. "text": "Claro",
  2363. "date": "Tue, 10/18/16 03:26:34 pm",
  2364. "timestamp": 1476822394,
  2365. "agent_id": "agarcia@kaloni.com",
  2366. "user_type": "agent",
  2367. "type": "message"
  2368. },
  2369. {
  2370. "author_name": "Aldo García",
  2371. "text": "¿Para que dia la requiere?",
  2372. "date": "Tue, 10/18/16 03:27:43 pm",
  2373. "timestamp": 1476822463,
  2374. "agent_id": "agarcia@kaloni.com",
  2375. "user_type": "agent",
  2376. "type": "message"
  2377. },
  2378. {
  2379. "author_name": "Paciente",
  2380. "text": "podria ser el dia 29 de octubre",
  2381. "date": "Tue, 10/18/16 03:28:02 pm",
  2382. "timestamp": 1476822482,
  2383. "user_type": "visitor",
  2384. "type": "message"
  2385. },
  2386. {
  2387. "author_name": "Aldo García",
  2388. "text": "Un momento porfavor",
  2389. "date": "Tue, 10/18/16 03:28:27 pm",
  2390. "timestamp": 1476822507,
  2391. "agent_id": "agarcia@kaloni.com",
  2392. "user_type": "agent",
  2393. "type": "message"
  2394. },
  2395. {
  2396. "author_name": "Aldo García",
  2397. "text": "Solo tengo disponible entre semana",
  2398. "date": "Tue, 10/18/16 03:29:59 pm",
  2399. "timestamp": 1476822599,
  2400. "agent_id": "agarcia@kaloni.com",
  2401. "user_type": "agent",
  2402. "type": "message"
  2403. },
  2404. {
  2405. "author_name": "Aldo García",
  2406. "text": "Srita Diaz",
  2407. "date": "Tue, 10/18/16 03:30:02 pm",
  2408. "timestamp": 1476822602,
  2409. "agent_id": "agarcia@kaloni.com",
  2410. "user_type": "agent",
  2411. "type": "message"
  2412. },
  2413. {
  2414. "author_name": "Aldo García",
  2415. "text": "o hasta el sabado 19 de Noviembre",
  2416. "date": "Tue, 10/18/16 03:30:17 pm",
  2417. "timestamp": 1476822617,
  2418. "agent_id": "agarcia@kaloni.com",
  2419. "user_type": "agent",
  2420. "type": "message"
  2421. },
  2422. {
  2423. "author_name": "Paciente",
  2424. "text": "si esta bien ",
  2425. "date": "Tue, 10/18/16 03:30:39 pm",
  2426. "timestamp": 1476822639,
  2427. "user_type": "visitor",
  2428. "type": "message"
  2429. },
  2430. {
  2431. "author_name": "Aldo García",
  2432. "text": "Gracias",
  2433. "date": "Tue, 10/18/16 03:30:53 pm",
  2434. "timestamp": 1476822653,
  2435. "agent_id": "agarcia@kaloni.com",
  2436. "user_type": "agent",
  2437. "type": "message"
  2438. },
  2439. {
  2440. "author_name": "Aldo García",
  2441. "text": "Para seguir el proceso le agradecería me proporcione los siguientes datos:\nNombre completo, correo (e- mail), fecha de nacimiento, y teléfono particular o celular.\nEstado donde radica.",
  2442. "date": "Tue, 10/18/16 03:30:56 pm",
  2443. "timestamp": 1476822656,
  2444. "agent_id": "agarcia@kaloni.com",
  2445. "user_type": "agent",
  2446. "type": "message"
  2447. },
  2448. {
  2449. "author_name": "Paciente",
  2450. "text": "Laura Diaz emanu110103@hotmail.com 17abril77 5585775351",
  2451. "date": "Tue, 10/18/16 03:32:02 pm",
  2452. "timestamp": 1476822722,
  2453. "user_type": "visitor",
  2454. "type": "message"
  2455. },
  2456. {
  2457. "author_name": "Aldo García",
  2458. "text": "Gracias",
  2459. "date": "Tue, 10/18/16 03:32:27 pm",
  2460. "timestamp": 1476822747,
  2461. "agent_id": "agarcia@kaloni.com",
  2462. "user_type": "agent",
  2463. "type": "message"
  2464. },
  2465. {
  2466. "author_name": "Aldo García",
  2467. "text": "Tengo cita disponible a las 9 10 y 11.30am",
  2468. "date": "Tue, 10/18/16 03:32:45 pm",
  2469. "timestamp": 1476822765,
  2470. "agent_id": "agarcia@kaloni.com",
  2471. "user_type": "agent",
  2472. "type": "message"
  2473. },
  2474. {
  2475. "author_name": "Paciente",
  2476. "text": "en donde se encuentras ubicados ?",
  2477. "date": "Tue, 10/18/16 03:33:15 pm",
  2478. "timestamp": 1476822795,
  2479. "user_type": "visitor",
  2480. "type": "message"
  2481. },
  2482. {
  2483. "author_name": "Aldo García",
  2484. "text": "Nuestra Clínica se encuentra ubicada en \nAv. Vasco de Quiroga #3900 Lomas de Santa Fe Corporativo Diamante Torre B 4º piso, como referencia a dos cuadras del Centro Comercial Santa Fe. C.P 05300. Entre Mario Paning y Juan Salvador Agraz",
  2485. "date": "Tue, 10/18/16 03:33:42 pm",
  2486. "timestamp": 1476822822,
  2487. "agent_id": "agarcia@kaloni.com",
  2488. "user_type": "agent",
  2489. "type": "message"
  2490. },
  2491. {
  2492. "author_name": "Paciente",
  2493. "text": "ok",
  2494. "date": "Tue, 10/18/16 03:34:26 pm",
  2495. "timestamp": 1476822866,
  2496. "user_type": "visitor",
  2497. "type": "message"
  2498. },
  2499. {
  2500. "author_name": "Paciente",
  2501. "text": " a las 11",
  2502. "date": "Tue, 10/18/16 03:34:31 pm",
  2503. "timestamp": 1476822871,
  2504. "user_type": "visitor",
  2505. "type": "message"
  2506. },
  2507. {
  2508. "author_name": "Aldo García",
  2509. "text": "De acuerdo Srita Díaz",
  2510. "date": "Tue, 10/18/16 03:34:43 pm",
  2511. "timestamp": 1476822883,
  2512. "agent_id": "agarcia@kaloni.com",
  2513. "user_type": "agent",
  2514. "type": "message"
  2515. },
  2516. {
  2517. "author_name": "Aldo García",
  2518. "text": "En un momento le hacen llegar la confirmacion de su cit",
  2519. "date": "Tue, 10/18/16 03:34:53 pm",
  2520. "timestamp": 1476822893,
  2521. "agent_id": "agarcia@kaloni.com",
  2522. "user_type": "agent",
  2523. "type": "message"
  2524. },
  2525. {
  2526. "author_name": "Aldo García",
  2527. "text": "cita",
  2528. "date": "Tue, 10/18/16 03:34:55 pm",
  2529. "timestamp": 1476822895,
  2530. "agent_id": "agarcia@kaloni.com",
  2531. "user_type": "agent",
  2532. "type": "message"
  2533. },
  2534. {
  2535. "author_name": "Aldo García",
  2536. "text": "y le domicilio completo de Nuestra Clinica",
  2537. "date": "Tue, 10/18/16 03:35:04 pm",
  2538. "timestamp": 1476822904,
  2539. "agent_id": "agarcia@kaloni.com",
  2540. "user_type": "agent",
  2541. "type": "message"
  2542. },
  2543. {
  2544. "author_name": "Aldo García",
  2545. "text": "¿Algo mas en que pueda ayudarle?",
  2546. "date": "Tue, 10/18/16 03:35:09 pm",
  2547. "timestamp": 1476822909,
  2548. "agent_id": "agarcia@kaloni.com",
  2549. "user_type": "agent",
  2550. "type": "message"
  2551. },
  2552. {
  2553. "author_name": "Paciente",
  2554. "text": "ok le agradezco mucho",
  2555. "date": "Tue, 10/18/16 03:35:10 pm",
  2556. "timestamp": 1476822910,
  2557. "user_type": "visitor",
  2558. "type": "message"
  2559. },
  2560. {
  2561. "author_name": "Paciente",
  2562. "text": "seria todo ",
  2563. "date": "Tue, 10/18/16 03:35:14 pm",
  2564. "timestamp": 1476822914,
  2565. "user_type": "visitor",
  2566. "type": "message"
  2567. },
  2568. {
  2569. "author_name": "Aldo García",
  2570. "text": "Al contario",
  2571. "date": "Tue, 10/18/16 03:35:15 pm",
  2572. "timestamp": 1476822915,
  2573. "agent_id": "agarcia@kaloni.com",
  2574. "user_type": "agent",
  2575. "type": "message"
  2576. },
  2577. {
  2578. "author_name": "Aldo García",
  2579. "text": "Estamos a sus ordenes",
  2580. "date": "Tue, 10/18/16 03:35:21 pm",
  2581. "timestamp": 1476822921,
  2582. "agent_id": "agarcia@kaloni.com",
  2583. "user_type": "agent",
  2584. "type": "message"
  2585. },
  2586. {
  2587. "author_name": "Aldo García",
  2588. "text": "Excelente tarde",
  2589. "date": "Tue, 10/18/16 03:35:28 pm",
  2590. "timestamp": 1476822928,
  2591. "agent_id": "agarcia@kaloni.com",
  2592. "user_type": "agent",
  2593. "type": "message"
  2594. },
  2595. {
  2596. "author_name": "Paciente",
  2597. "text": "igualmente hasta luego ",
  2598. "date": "Tue, 10/18/16 03:35:35 pm",
  2599. "timestamp": 1476822935,
  2600. "user_type": "visitor",
  2601. "type": "message"
  2602. },
  2603. {
  2604. "text": "Paciente closed the chat.",
  2605. "date": "Tue, 10/18/16 03:35:42 pm",
  2606. "timestamp": 1476822942,
  2607. "type": "event",
  2608. "user_type": "visitor"
  2609. }
  2610. ],
  2611. "engagement": "auto_invite",
  2612. "started_timestamp": 1476822123,
  2613. "ended_timestamp": 1476822942,
  2614. "ended": "Tue, 10/18/16 03:35:42 pm"
  2615. },
  2616. {
  2617. "type": "chat",
  2618. "id": "OFB96FW7F4",
  2619. "tickets": [],
  2620. "visitor_name": "Usted",
  2621. "visitor_id": "S1476822050.bc60c8fa45",
  2622. "visitor_ip": "187.192.82.74",
  2623. "visitor": {
  2624. "id": "S1476822050.bc60c8fa45",
  2625. "name": "Usted",
  2626. "ip": "187.192.82.74",
  2627. "city": "Chihuahua",
  2628. "region": "Chihuahua",
  2629. "country": "Mexico",
  2630. "country_code": "MX",
  2631. "timezone": "America/Chihuahua"
  2632. },
  2633. "agents": [
  2634. {
  2635. "display_name": "Aldo García",
  2636. "email": "agarcia@kaloni.com"
  2637. }
  2638. ],
  2639. "supervisors": [],
  2640. "rate": "not_rated",
  2641. "duration": 745,
  2642. "chat_start_url": "http://www.kaloni.com/mx/contacto/clinicas",
  2643. "referrer": "https://www.google.com/",
  2644. "group": [
  2645. 4
  2646. ],
  2647. "started": "Tue, 10/18/16 03:21:23 pm",
  2648. "pending": false,
  2649. "tags": [],
  2650. "timezone": "America/Mexico_City",
  2651. "greeting": {
  2652. "id": 8143,
  2653. "name": "Time on site: 10 sec"
  2654. },
  2655. "messages": [
  2656. {
  2657. "author_name": "Aldo García",
  2658. "text": "¡Hola! ¿En qué puedo ayudarle?",
  2659. "date": "Tue, 10/18/16 03:21:23 pm",
  2660. "timestamp": 1476822083,
  2661. "agent_id": "agarcia@kaloni.com",
  2662. "user_type": "agent",
  2663. "type": "message",
  2664. "welcome_message": true
  2665. },
  2666. {
  2667. "author_name": "Usted",
  2668. "text": "Para una cita en chihuahua?",
  2669. "date": "Tue, 10/18/16 03:21:23 pm",
  2670. "timestamp": 1476822083,
  2671. "user_type": "visitor",
  2672. "type": "message"
  2673. },
  2674. {
  2675. "author_name": "Aldo García",
  2676. "text": "Buenas Tardes",
  2677. "date": "Tue, 10/18/16 03:21:31 pm",
  2678. "timestamp": 1476822091,
  2679. "agent_id": "agarcia@kaloni.com",
  2680. "user_type": "agent",
  2681. "type": "message"
  2682. },
  2683. {
  2684. "author_name": "Aldo García",
  2685. "text": "CLaro con gusto",
  2686. "date": "Tue, 10/18/16 03:21:42 pm",
  2687. "timestamp": 1476822102,
  2688. "agent_id": "agarcia@kaloni.com",
  2689. "user_type": "agent",
  2690. "type": "message"
  2691. },
  2692. {
  2693. "author_name": "Aldo García",
  2694. "text": "¿Cual es su nombre?",
  2695. "date": "Tue, 10/18/16 03:21:48 pm",
  2696. "timestamp": 1476822108,
  2697. "agent_id": "agarcia@kaloni.com",
  2698. "user_type": "agent",
  2699. "type": "message"
  2700. },
  2701. {
  2702. "author_name": "Usted",
  2703. "text": "Rogelio Medina",
  2704. "date": "Tue, 10/18/16 03:21:53 pm",
  2705. "timestamp": 1476822113,
  2706. "user_type": "visitor",
  2707. "type": "message"
  2708. },
  2709. {
  2710. "author_name": "Usted",
  2711. "text": "Quisiera saber en que consiste la primera cita, que duración tiene y que costo tiene",
  2712. "date": "Tue, 10/18/16 03:22:15 pm",
  2713. "timestamp": 1476822135,
  2714. "user_type": "visitor",
  2715. "type": "message"
  2716. },
  2717. {
  2718. "author_name": "Aldo García",
  2719. "text": "Mucho Gusto Sr. Medina",
  2720. "date": "Tue, 10/18/16 03:22:23 pm",
  2721. "timestamp": 1476822143,
  2722. "agent_id": "agarcia@kaloni.com",
  2723. "user_type": "agent",
  2724. "type": "message"
  2725. },
  2726. {
  2727. "author_name": "Aldo García",
  2728. "text": "La cita de valoración es SIN COSTO, solamente requiere previa cita. Donde va a ser atendido por parte de nuestro especialista",
  2729. "date": "Tue, 10/18/16 03:23:05 pm",
  2730. "timestamp": 1476822185,
  2731. "agent_id": "agarcia@kaloni.com",
  2732. "user_type": "agent",
  2733. "type": "message"
  2734. },
  2735. {
  2736. "author_name": "Aldo García",
  2737. "text": "donde con gusto estarian analizando la zona a tratar y con base a ello se proporcionan costos",
  2738. "date": "Tue, 10/18/16 03:23:32 pm",
  2739. "timestamp": 1476822212,
  2740. "agent_id": "agarcia@kaloni.com",
  2741. "user_type": "agent",
  2742. "type": "message"
  2743. },
  2744. {
  2745. "author_name": "Usted",
  2746. "text": "duración?",
  2747. "date": "Tue, 10/18/16 03:23:34 pm",
  2748. "timestamp": 1476822214,
  2749. "user_type": "visitor",
  2750. "type": "message"
  2751. },
  2752. {
  2753. "author_name": "Aldo García",
  2754. "text": "Entre 30 min a 1 hra depende de las dudas que tenga",
  2755. "date": "Tue, 10/18/16 03:24:35 pm",
  2756. "timestamp": 1476822275,
  2757. "agent_id": "agarcia@kaloni.com",
  2758. "user_type": "agent",
  2759. "type": "message"
  2760. },
  2761. {
  2762. "author_name": "Usted",
  2763. "text": "Ok",
  2764. "date": "Tue, 10/18/16 03:24:42 pm",
  2765. "timestamp": 1476822282,
  2766. "user_type": "visitor",
  2767. "type": "message"
  2768. },
  2769. {
  2770. "author_name": "Usted",
  2771. "text": "Tienes cita el dia de hoy?",
  2772. "date": "Tue, 10/18/16 03:24:53 pm",
  2773. "timestamp": 1476822293,
  2774. "user_type": "visitor",
  2775. "type": "message"
  2776. },
  2777. {
  2778. "author_name": "Aldo García",
  2779. "text": "Un momento porfavor",
  2780. "date": "Tue, 10/18/16 03:25:15 pm",
  2781. "timestamp": 1476822315,
  2782. "agent_id": "agarcia@kaloni.com",
  2783. "user_type": "agent",
  2784. "type": "message"
  2785. },
  2786. {
  2787. "author_name": "Aldo García",
  2788. "text": "Le comento",
  2789. "date": "Tue, 10/18/16 03:27:06 pm",
  2790. "timestamp": 1476822426,
  2791. "agent_id": "agarcia@kaloni.com",
  2792. "user_type": "agent",
  2793. "type": "message"
  2794. },
  2795. {
  2796. "author_name": "Aldo García",
  2797. "text": "para el dia no tenemos cita",
  2798. "date": "Tue, 10/18/16 03:27:10 pm",
  2799. "timestamp": 1476822430,
  2800. "agent_id": "agarcia@kaloni.com",
  2801. "user_type": "agent",
  2802. "type": "message"
  2803. },
  2804. {
  2805. "author_name": "Aldo García",
  2806. "text": "disponible",
  2807. "date": "Tue, 10/18/16 03:27:23 pm",
  2808. "timestamp": 1476822443,
  2809. "agent_id": "agarcia@kaloni.com",
  2810. "user_type": "agent",
  2811. "type": "message"
  2812. },
  2813. {
  2814. "author_name": "Aldo García",
  2815. "text": "puede ser para mañana",
  2816. "date": "Tue, 10/18/16 03:27:28 pm",
  2817. "timestamp": 1476822448,
  2818. "agent_id": "agarcia@kaloni.com",
  2819. "user_type": "agent",
  2820. "type": "message"
  2821. },
  2822. {
  2823. "author_name": "Usted",
  2824. "text": "Vivo en Chihuahua pero todos los días voy a Delicias a las 7 de la mañana y regreso hasta las 7 de la noche, el día de hoy me quedé aqui en Chihuahua y por eso se me facilita hoy.",
  2825. "date": "Tue, 10/18/16 03:28:27 pm",
  2826. "timestamp": 1476822507,
  2827. "user_type": "visitor",
  2828. "type": "message"
  2829. },
  2830. {
  2831. "author_name": "Usted",
  2832. "text": "Si no es posible hoy, podría hasta el sábado.",
  2833. "date": "Tue, 10/18/16 03:28:45 pm",
  2834. "timestamp": 1476822525,
  2835. "user_type": "visitor",
  2836. "type": "message"
  2837. },
  2838. {
  2839. "author_name": "Usted",
  2840. "text": "Me gustaría que fuera hoy.",
  2841. "date": "Tue, 10/18/16 03:28:54 pm",
  2842. "timestamp": 1476822534,
  2843. "user_type": "visitor",
  2844. "type": "message"
  2845. },
  2846. {
  2847. "author_name": "Aldo García",
  2848. "text": "El dia de hoy no tenemos disponibilidad",
  2849. "date": "Tue, 10/18/16 03:29:22 pm",
  2850. "timestamp": 1476822562,
  2851. "agent_id": "agarcia@kaloni.com",
  2852. "user_type": "agent",
  2853. "type": "message"
  2854. },
  2855. {
  2856. "author_name": "Aldo García",
  2857. "text": "El sabado puede ser a las 10.30am",
  2858. "date": "Tue, 10/18/16 03:29:45 pm",
  2859. "timestamp": 1476822585,
  2860. "agent_id": "agarcia@kaloni.com",
  2861. "user_type": "agent",
  2862. "type": "message"
  2863. },
  2864. {
  2865. "author_name": "Usted",
  2866. "text": "Es el horario más temprano??",
  2867. "date": "Tue, 10/18/16 03:30:08 pm",
  2868. "timestamp": 1476822608,
  2869. "user_type": "visitor",
  2870. "type": "message"
  2871. },
  2872. {
  2873. "author_name": "Usted",
  2874. "text": "MIentras mas temprano mejor",
  2875. "date": "Tue, 10/18/16 03:30:19 pm",
  2876. "timestamp": 1476822619,
  2877. "user_type": "visitor",
  2878. "type": "message"
  2879. },
  2880. {
  2881. "author_name": "Aldo García",
  2882. "text": "Si sería el horario mas temprano",
  2883. "date": "Tue, 10/18/16 03:30:33 pm",
  2884. "timestamp": 1476822633,
  2885. "agent_id": "agarcia@kaloni.com",
  2886. "user_type": "agent",
  2887. "type": "message"
  2888. },
  2889. {
  2890. "author_name": "Usted",
  2891. "text": "ok",
  2892. "date": "Tue, 10/18/16 03:30:37 pm",
  2893. "timestamp": 1476822637,
  2894. "user_type": "visitor",
  2895. "type": "message"
  2896. },
  2897. {
  2898. "author_name": "Usted",
  2899. "text": "agendame por favor",
  2900. "date": "Tue, 10/18/16 03:30:47 pm",
  2901. "timestamp": 1476822647,
  2902. "user_type": "visitor",
  2903. "type": "message"
  2904. },
  2905. {
  2906. "author_name": "Aldo García",
  2907. "text": "Para seguir el proceso le agradecería me proporcione los siguientes datos:\nNombre completo, correo (e- mail), fecha de nacimiento, y teléfono particular o celular.\nEstado donde radica.",
  2908. "date": "Tue, 10/18/16 03:30:48 pm",
  2909. "timestamp": 1476822648,
  2910. "agent_id": "agarcia@kaloni.com",
  2911. "user_type": "agent",
  2912. "type": "message"
  2913. },
  2914. {
  2915. "author_name": "Usted",
  2916. "text": "Rogelio Medina Armendáriz",
  2917. "date": "Tue, 10/18/16 03:31:05 pm",
  2918. "timestamp": 1476822665,
  2919. "user_type": "visitor",
  2920. "type": "message"
  2921. },
  2922. {
  2923. "author_name": "Usted",
  2924. "text": "rglmdn@yahoo.com",
  2925. "date": "Tue, 10/18/16 03:31:13 pm",
  2926. "timestamp": 1476822673,
  2927. "user_type": "visitor",
  2928. "type": "message"
  2929. },
  2930. {
  2931. "author_name": "Usted",
  2932. "text": "21 agosto 1967",
  2933. "date": "Tue, 10/18/16 03:31:20 pm",
  2934. "timestamp": 1476822680,
  2935. "user_type": "visitor",
  2936. "type": "message"
  2937. },
  2938. {
  2939. "author_name": "Usted",
  2940. "text": "6394650439",
  2941. "date": "Tue, 10/18/16 03:31:25 pm",
  2942. "timestamp": 1476822685,
  2943. "user_type": "visitor",
  2944. "type": "message"
  2945. },
  2946. {
  2947. "author_name": "Usted",
  2948. "text": "Chihuahua",
  2949. "date": "Tue, 10/18/16 03:31:28 pm",
  2950. "timestamp": 1476822688,
  2951. "user_type": "visitor",
  2952. "type": "message"
  2953. },
  2954. {
  2955. "author_name": "Aldo García",
  2956. "text": "Gracias",
  2957. "date": "Tue, 10/18/16 03:31:48 pm",
  2958. "timestamp": 1476822708,
  2959. "agent_id": "agarcia@kaloni.com",
  2960. "user_type": "agent",
  2961. "type": "message"
  2962. },
  2963. {
  2964. "author_name": "Aldo García",
  2965. "text": "En un momento le mandamos la confirmacion de su cita",
  2966. "date": "Tue, 10/18/16 03:32:00 pm",
  2967. "timestamp": 1476822720,
  2968. "agent_id": "agarcia@kaloni.com",
  2969. "user_type": "agent",
  2970. "type": "message"
  2971. },
  2972. {
  2973. "author_name": "Aldo García",
  2974. "text": "y el domicilio completo de nuestra clinica",
  2975. "date": "Tue, 10/18/16 03:32:11 pm",
  2976. "timestamp": 1476822731,
  2977. "agent_id": "agarcia@kaloni.com",
  2978. "user_type": "agent",
  2979. "type": "message"
  2980. },
  2981. {
  2982. "author_name": "Aldo García",
  2983. "text": "de acuerdo?",
  2984. "date": "Tue, 10/18/16 03:32:17 pm",
  2985. "timestamp": 1476822737,
  2986. "agent_id": "agarcia@kaloni.com",
  2987. "user_type": "agent",
  2988. "type": "message"
  2989. },
  2990. {
  2991. "author_name": "Usted",
  2992. "text": "ok",
  2993. "date": "Tue, 10/18/16 03:32:27 pm",
  2994. "timestamp": 1476822747,
  2995. "user_type": "visitor",
  2996. "type": "message"
  2997. },
  2998. {
  2999. "author_name": "Aldo García",
  3000. "text": "¿Algo mas en que pueda ayudarle?",
  3001. "date": "Tue, 10/18/16 03:32:55 pm",
  3002. "timestamp": 1476822775,
  3003. "agent_id": "agarcia@kaloni.com",
  3004. "user_type": "agent",
  3005. "type": "message"
  3006. },
  3007. {
  3008. "author_name": "Usted",
  3009. "text": "no gracias",
  3010. "date": "Tue, 10/18/16 03:33:11 pm",
  3011. "timestamp": 1476822791,
  3012. "user_type": "visitor",
  3013. "type": "message"
  3014. },
  3015. {
  3016. "author_name": "Aldo García",
  3017. "text": "De acuerdo",
  3018. "date": "Tue, 10/18/16 03:33:18 pm",
  3019. "timestamp": 1476822798,
  3020. "agent_id": "agarcia@kaloni.com",
  3021. "user_type": "agent",
  3022. "type": "message"
  3023. },
  3024. {
  3025. "author_name": "Aldo García",
  3026. "text": "estamos a sus Ordenes",
  3027. "date": "Tue, 10/18/16 03:33:24 pm",
  3028. "timestamp": 1476822804,
  3029. "agent_id": "agarcia@kaloni.com",
  3030. "user_type": "agent",
  3031. "type": "message"
  3032. },
  3033. {
  3034. "author_name": "Usted",
  3035. "text": "gracias",
  3036. "date": "Tue, 10/18/16 03:33:29 pm",
  3037. "timestamp": 1476822809,
  3038. "user_type": "visitor",
  3039. "type": "message"
  3040. },
  3041. {
  3042. "author_name": "Aldo García",
  3043. "text": "Que tenga excelente Tarde",
  3044. "date": "Tue, 10/18/16 03:33:30 pm",
  3045. "timestamp": 1476822810,
  3046. "agent_id": "agarcia@kaloni.com",
  3047. "user_type": "agent",
  3048. "type": "message"
  3049. },
  3050. {
  3051. "author_name": "Usted",
  3052. "text": "igualmente",
  3053. "date": "Tue, 10/18/16 03:33:41 pm",
  3054. "timestamp": 1476822821,
  3055. "user_type": "visitor",
  3056. "type": "message"
  3057. },
  3058. {
  3059. "author_name": "Aldo García",
  3060. "text": "Gracias",
  3061. "date": "Tue, 10/18/16 03:33:47 pm",
  3062. "timestamp": 1476822827,
  3063. "agent_id": "agarcia@kaloni.com",
  3064. "user_type": "agent",
  3065. "type": "message"
  3066. }
  3067. ],
  3068. "postchat_survey": [
  3069. {
  3070. "key": "¿Resolvimos todas sus dudas?",
  3071. "value": "Si",
  3072. "id": "144061033074805442"
  3073. },
  3074. {
  3075. "key": "¿Nuestra agente fue profesional y respondió mis dudas?",
  3076. "value": "Si",
  3077. "id": "144061033074903916"
  3078. },
  3079. {
  3080. "key": "Le gustaría recibir:",
  3081. "value": "Llamada con información para sus dudas.",
  3082. "id": "144061033074909642"
  3083. }
  3084. ],
  3085. "events": [
  3086. {
  3087. "author_name": "Aldo García",
  3088. "text": "¡Hola! ¿En qué puedo ayudarle?",
  3089. "date": "Tue, 10/18/16 03:21:23 pm",
  3090. "timestamp": 1476822083,
  3091. "agent_id": "agarcia@kaloni.com",
  3092. "user_type": "agent",
  3093. "type": "message",
  3094. "welcome_message": true
  3095. },
  3096. {
  3097. "author_name": "Usted",
  3098. "text": "Para una cita en chihuahua?",
  3099. "date": "Tue, 10/18/16 03:21:23 pm",
  3100. "timestamp": 1476822083,
  3101. "user_type": "visitor",
  3102. "type": "message"
  3103. },
  3104. {
  3105. "author_name": "Aldo García",
  3106. "text": "Buenas Tardes",
  3107. "date": "Tue, 10/18/16 03:21:31 pm",
  3108. "timestamp": 1476822091,
  3109. "agent_id": "agarcia@kaloni.com",
  3110. "user_type": "agent",
  3111. "type": "message"
  3112. },
  3113. {
  3114. "author_name": "Aldo García",
  3115. "text": "CLaro con gusto",
  3116. "date": "Tue, 10/18/16 03:21:42 pm",
  3117. "timestamp": 1476822102,
  3118. "agent_id": "agarcia@kaloni.com",
  3119. "user_type": "agent",
  3120. "type": "message"
  3121. },
  3122. {
  3123. "author_name": "Aldo García",
  3124. "text": "¿Cual es su nombre?",
  3125. "date": "Tue, 10/18/16 03:21:48 pm",
  3126. "timestamp": 1476822108,
  3127. "agent_id": "agarcia@kaloni.com",
  3128. "user_type": "agent",
  3129. "type": "message"
  3130. },
  3131. {
  3132. "author_name": "Usted",
  3133. "text": "Rogelio Medina",
  3134. "date": "Tue, 10/18/16 03:21:53 pm",
  3135. "timestamp": 1476822113,
  3136. "user_type": "visitor",
  3137. "type": "message"
  3138. },
  3139. {
  3140. "author_name": "Usted",
  3141. "text": "Quisiera saber en que consiste la primera cita, que duración tiene y que costo tiene",
  3142. "date": "Tue, 10/18/16 03:22:15 pm",
  3143. "timestamp": 1476822135,
  3144. "user_type": "visitor",
  3145. "type": "message"
  3146. },
  3147. {
  3148. "author_name": "Aldo García",
  3149. "text": "Mucho Gusto Sr. Medina",
  3150. "date": "Tue, 10/18/16 03:22:23 pm",
  3151. "timestamp": 1476822143,
  3152. "agent_id": "agarcia@kaloni.com",
  3153. "user_type": "agent",
  3154. "type": "message"
  3155. },
  3156. {
  3157. "author_name": "Aldo García",
  3158. "text": "La cita de valoración es SIN COSTO, solamente requiere previa cita. Donde va a ser atendido por parte de nuestro especialista",
  3159. "date": "Tue, 10/18/16 03:23:05 pm",
  3160. "timestamp": 1476822185,
  3161. "agent_id": "agarcia@kaloni.com",
  3162. "user_type": "agent",
  3163. "type": "message"
  3164. },
  3165. {
  3166. "author_name": "Aldo García",
  3167. "text": "donde con gusto estarian analizando la zona a tratar y con base a ello se proporcionan costos",
  3168. "date": "Tue, 10/18/16 03:23:32 pm",
  3169. "timestamp": 1476822212,
  3170. "agent_id": "agarcia@kaloni.com",
  3171. "user_type": "agent",
  3172. "type": "message"
  3173. },
  3174. {
  3175. "author_name": "Usted",
  3176. "text": "duración?",
  3177. "date": "Tue, 10/18/16 03:23:34 pm",
  3178. "timestamp": 1476822214,
  3179. "user_type": "visitor",
  3180. "type": "message"
  3181. },
  3182. {
  3183. "author_name": "Aldo García",
  3184. "text": "Entre 30 min a 1 hra depende de las dudas que tenga",
  3185. "date": "Tue, 10/18/16 03:24:35 pm",
  3186. "timestamp": 1476822275,
  3187. "agent_id": "agarcia@kaloni.com",
  3188. "user_type": "agent",
  3189. "type": "message"
  3190. },
  3191. {
  3192. "author_name": "Usted",
  3193. "text": "Ok",
  3194. "date": "Tue, 10/18/16 03:24:42 pm",
  3195. "timestamp": 1476822282,
  3196. "user_type": "visitor",
  3197. "type": "message"
  3198. },
  3199. {
  3200. "author_name": "Usted",
  3201. "text": "Tienes cita el dia de hoy?",
  3202. "date": "Tue, 10/18/16 03:24:53 pm",
  3203. "timestamp": 1476822293,
  3204. "user_type": "visitor",
  3205. "type": "message"
  3206. },
  3207. {
  3208. "author_name": "Aldo García",
  3209. "text": "Un momento porfavor",
  3210. "date": "Tue, 10/18/16 03:25:15 pm",
  3211. "timestamp": 1476822315,
  3212. "agent_id": "agarcia@kaloni.com",
  3213. "user_type": "agent",
  3214. "type": "message"
  3215. },
  3216. {
  3217. "author_name": "Aldo García",
  3218. "text": "Le comento",
  3219. "date": "Tue, 10/18/16 03:27:06 pm",
  3220. "timestamp": 1476822426,
  3221. "agent_id": "agarcia@kaloni.com",
  3222. "user_type": "agent",
  3223. "type": "message"
  3224. },
  3225. {
  3226. "author_name": "Aldo García",
  3227. "text": "para el dia no tenemos cita",
  3228. "date": "Tue, 10/18/16 03:27:10 pm",
  3229. "timestamp": 1476822430,
  3230. "agent_id": "agarcia@kaloni.com",
  3231. "user_type": "agent",
  3232. "type": "message"
  3233. },
  3234. {
  3235. "author_name": "Aldo García",
  3236. "text": "disponible",
  3237. "date": "Tue, 10/18/16 03:27:23 pm",
  3238. "timestamp": 1476822443,
  3239. "agent_id": "agarcia@kaloni.com",
  3240. "user_type": "agent",
  3241. "type": "message"
  3242. },
  3243. {
  3244. "author_name": "Aldo García",
  3245. "text": "puede ser para mañana",
  3246. "date": "Tue, 10/18/16 03:27:28 pm",
  3247. "timestamp": 1476822448,
  3248. "agent_id": "agarcia@kaloni.com",
  3249. "user_type": "agent",
  3250. "type": "message"
  3251. },
  3252. {
  3253. "author_name": "Usted",
  3254. "text": "Vivo en Chihuahua pero todos los días voy a Delicias a las 7 de la mañana y regreso hasta las 7 de la noche, el día de hoy me quedé aqui en Chihuahua y por eso se me facilita hoy.",
  3255. "date": "Tue, 10/18/16 03:28:27 pm",
  3256. "timestamp": 1476822507,
  3257. "user_type": "visitor",
  3258. "type": "message"
  3259. },
  3260. {
  3261. "author_name": "Usted",
  3262. "text": "Si no es posible hoy, podría hasta el sábado.",
  3263. "date": "Tue, 10/18/16 03:28:45 pm",
  3264. "timestamp": 1476822525,
  3265. "user_type": "visitor",
  3266. "type": "message"
  3267. },
  3268. {
  3269. "author_name": "Usted",
  3270. "text": "Me gustaría que fuera hoy.",
  3271. "date": "Tue, 10/18/16 03:28:54 pm",
  3272. "timestamp": 1476822534,
  3273. "user_type": "visitor",
  3274. "type": "message"
  3275. },
  3276. {
  3277. "author_name": "Aldo García",
  3278. "text": "El dia de hoy no tenemos disponibilidad",
  3279. "date": "Tue, 10/18/16 03:29:22 pm",
  3280. "timestamp": 1476822562,
  3281. "agent_id": "agarcia@kaloni.com",
  3282. "user_type": "agent",
  3283. "type": "message"
  3284. },
  3285. {
  3286. "author_name": "Aldo García",
  3287. "text": "El sabado puede ser a las 10.30am",
  3288. "date": "Tue, 10/18/16 03:29:45 pm",
  3289. "timestamp": 1476822585,
  3290. "agent_id": "agarcia@kaloni.com",
  3291. "user_type": "agent",
  3292. "type": "message"
  3293. },
  3294. {
  3295. "author_name": "Usted",
  3296. "text": "Es el horario más temprano??",
  3297. "date": "Tue, 10/18/16 03:30:08 pm",
  3298. "timestamp": 1476822608,
  3299. "user_type": "visitor",
  3300. "type": "message"
  3301. },
  3302. {
  3303. "author_name": "Usted",
  3304. "text": "MIentras mas temprano mejor",
  3305. "date": "Tue, 10/18/16 03:30:19 pm",
  3306. "timestamp": 1476822619,
  3307. "user_type": "visitor",
  3308. "type": "message"
  3309. },
  3310. {
  3311. "author_name": "Aldo García",
  3312. "text": "Si sería el horario mas temprano",
  3313. "date": "Tue, 10/18/16 03:30:33 pm",
  3314. "timestamp": 1476822633,
  3315. "agent_id": "agarcia@kaloni.com",
  3316. "user_type": "agent",
  3317. "type": "message"
  3318. },
  3319. {
  3320. "author_name": "Usted",
  3321. "text": "ok",
  3322. "date": "Tue, 10/18/16 03:30:37 pm",
  3323. "timestamp": 1476822637,
  3324. "user_type": "visitor",
  3325. "type": "message"
  3326. },
  3327. {
  3328. "author_name": "Usted",
  3329. "text": "agendame por favor",
  3330. "date": "Tue, 10/18/16 03:30:47 pm",
  3331. "timestamp": 1476822647,
  3332. "user_type": "visitor",
  3333. "type": "message"
  3334. },
  3335. {
  3336. "author_name": "Aldo García",
  3337. "text": "Para seguir el proceso le agradecería me proporcione los siguientes datos:\nNombre completo, correo (e- mail), fecha de nacimiento, y teléfono particular o celular.\nEstado donde radica.",
  3338. "date": "Tue, 10/18/16 03:30:48 pm",
  3339. "timestamp": 1476822648,
  3340. "agent_id": "agarcia@kaloni.com",
  3341. "user_type": "agent",
  3342. "type": "message"
  3343. },
  3344. {
  3345. "author_name": "Usted",
  3346. "text": "Rogelio Medina Armendáriz",
  3347. "date": "Tue, 10/18/16 03:31:05 pm",
  3348. "timestamp": 1476822665,
  3349. "user_type": "visitor",
  3350. "type": "message"
  3351. },
  3352. {
  3353. "author_name": "Usted",
  3354. "text": "rglmdn@yahoo.com",
  3355. "date": "Tue, 10/18/16 03:31:13 pm",
  3356. "timestamp": 1476822673,
  3357. "user_type": "visitor",
  3358. "type": "message"
  3359. },
  3360. {
  3361. "author_name": "Usted",
  3362. "text": "21 agosto 1967",
  3363. "date": "Tue, 10/18/16 03:31:20 pm",
  3364. "timestamp": 1476822680,
  3365. "user_type": "visitor",
  3366. "type": "message"
  3367. },
  3368. {
  3369. "author_name": "Usted",
  3370. "text": "6394650439",
  3371. "date": "Tue, 10/18/16 03:31:25 pm",
  3372. "timestamp": 1476822685,
  3373. "user_type": "visitor",
  3374. "type": "message"
  3375. },
  3376. {
  3377. "author_name": "Usted",
  3378. "text": "Chihuahua",
  3379. "date": "Tue, 10/18/16 03:31:28 pm",
  3380. "timestamp": 1476822688,
  3381. "user_type": "visitor",
  3382. "type": "message"
  3383. },
  3384. {
  3385. "author_name": "Aldo García",
  3386. "text": "Gracias",
  3387. "date": "Tue, 10/18/16 03:31:48 pm",
  3388. "timestamp": 1476822708,
  3389. "agent_id": "agarcia@kaloni.com",
  3390. "user_type": "agent",
  3391. "type": "message"
  3392. },
  3393. {
  3394. "author_name": "Aldo García",
  3395. "text": "En un momento le mandamos la confirmacion de su cita",
  3396. "date": "Tue, 10/18/16 03:32:00 pm",
  3397. "timestamp": 1476822720,
  3398. "agent_id": "agarcia@kaloni.com",
  3399. "user_type": "agent",
  3400. "type": "message"
  3401. },
  3402. {
  3403. "author_name": "Aldo García",
  3404. "text": "y el domicilio completo de nuestra clinica",
  3405. "date": "Tue, 10/18/16 03:32:11 pm",
  3406. "timestamp": 1476822731,
  3407. "agent_id": "agarcia@kaloni.com",
  3408. "user_type": "agent",
  3409. "type": "message"
  3410. },
  3411. {
  3412. "author_name": "Aldo García",
  3413. "text": "de acuerdo?",
  3414. "date": "Tue, 10/18/16 03:32:17 pm",
  3415. "timestamp": 1476822737,
  3416. "agent_id": "agarcia@kaloni.com",
  3417. "user_type": "agent",
  3418. "type": "message"
  3419. },
  3420. {
  3421. "author_name": "Usted",
  3422. "text": "ok",
  3423. "date": "Tue, 10/18/16 03:32:27 pm",
  3424. "timestamp": 1476822747,
  3425. "user_type": "visitor",
  3426. "type": "message"
  3427. },
  3428. {
  3429. "author_name": "Aldo García",
  3430. "text": "¿Algo mas en que pueda ayudarle?",
  3431. "date": "Tue, 10/18/16 03:32:55 pm",
  3432. "timestamp": 1476822775,
  3433. "agent_id": "agarcia@kaloni.com",
  3434. "user_type": "agent",
  3435. "type": "message"
  3436. },
  3437. {
  3438. "author_name": "Usted",
  3439. "text": "no gracias",
  3440. "date": "Tue, 10/18/16 03:33:11 pm",
  3441. "timestamp": 1476822791,
  3442. "user_type": "visitor",
  3443. "type": "message"
  3444. },
  3445. {
  3446. "author_name": "Aldo García",
  3447. "text": "De acuerdo",
  3448. "date": "Tue, 10/18/16 03:33:18 pm",
  3449. "timestamp": 1476822798,
  3450. "agent_id": "agarcia@kaloni.com",
  3451. "user_type": "agent",
  3452. "type": "message"
  3453. },
  3454. {
  3455. "author_name": "Aldo García",
  3456. "text": "estamos a sus Ordenes",
  3457. "date": "Tue, 10/18/16 03:33:24 pm",
  3458. "timestamp": 1476822804,
  3459. "agent_id": "agarcia@kaloni.com",
  3460. "user_type": "agent",
  3461. "type": "message"
  3462. },
  3463. {
  3464. "author_name": "Usted",
  3465. "text": "gracias",
  3466. "date": "Tue, 10/18/16 03:33:29 pm",
  3467. "timestamp": 1476822809,
  3468. "user_type": "visitor",
  3469. "type": "message"
  3470. },
  3471. {
  3472. "author_name": "Aldo García",
  3473. "text": "Que tenga excelente Tarde",
  3474. "date": "Tue, 10/18/16 03:33:30 pm",
  3475. "timestamp": 1476822810,
  3476. "agent_id": "agarcia@kaloni.com",
  3477. "user_type": "agent",
  3478. "type": "message"
  3479. },
  3480. {
  3481. "author_name": "Usted",
  3482. "text": "igualmente",
  3483. "date": "Tue, 10/18/16 03:33:41 pm",
  3484. "timestamp": 1476822821,
  3485. "user_type": "visitor",
  3486. "type": "message"
  3487. },
  3488. {
  3489. "author_name": "Aldo García",
  3490. "text": "Gracias",
  3491. "date": "Tue, 10/18/16 03:33:47 pm",
  3492. "timestamp": 1476822827,
  3493. "agent_id": "agarcia@kaloni.com",
  3494. "user_type": "agent",
  3495. "type": "message"
  3496. },
  3497. {
  3498. "text": "Usted closed the chat.",
  3499. "date": "Tue, 10/18/16 03:33:48 pm",
  3500. "timestamp": 1476822828,
  3501. "type": "event",
  3502. "user_type": "visitor"
  3503. }
  3504. ],
  3505. "engagement": "auto_invite",
  3506. "started_timestamp": 1476822083,
  3507. "ended_timestamp": 1476822828,
  3508. "ended": "Tue, 10/18/16 03:33:48 pm"
  3509. },
  3510. {
  3511. "type": "chat",
  3512. "id": "OFB90FV07A",
  3513. "tickets": [],
  3514. "visitor_name": "Cleison",
  3515. "visitor_id": "S1476821807.2fc0e7712f",
  3516. "visitor_ip": "191.17.181.139",
  3517. "visitor": {
  3518. "id": "S1476821807.2fc0e7712f",
  3519. "name": "Cleison",
  3520. "email": "lilianmaxbela@gmail.com",
  3521. "ip": "191.17.181.139",
  3522. "city": "Campinas",
  3523. "region": "Sao Paulo",
  3524. "country": "Brazil",
  3525. "country_code": "BR",
  3526. "timezone": "America/Sao_Paulo"
  3527. },
  3528. "agents": [
  3529. {
  3530. "display_name": "Johanna Sambony",
  3531. "email": "jsambony@kaloni.com"
  3532. },
  3533. {
  3534. "display_name": "Aldo García",
  3535. "email": "agarcia@kaloni.com"
  3536. },
  3537. {
  3538. "display_name": "Verónica Morales",
  3539. "email": "vcamacho@kaloni.com"
  3540. }
  3541. ],
  3542. "supervisors": [],
  3543. "rate": "not_rated",
  3544. "duration": 177,
  3545. "chat_start_url": "http://www.kaloni.com/br/contacto?gclid=CK6w0POV5c8CFciAkQodGisGPg",
  3546. "group": [
  3547. 3
  3548. ],
  3549. "started": "Tue, 10/18/16 03:17:25 pm",
  3550. "pending": false,
  3551. "tags": [],
  3552. "timezone": "America/Mexico_City",
  3553. "greeting": {
  3554. "id": 8144,
  3555. "name": "Time on site: 10 sec"
  3556. },
  3557. "messages": [
  3558. {
  3559. "author_name": "Johanna Sambony",
  3560. "text": "Olá, como posso ajudá-lo?",
  3561. "date": "Tue, 10/18/16 03:17:25 pm",
  3562. "timestamp": 1476821845,
  3563. "agent_id": "jsambony@kaloni.com",
  3564. "user_type": "agent",
  3565. "type": "message",
  3566. "welcome_message": true
  3567. },
  3568. {
  3569. "author_name": "Cleison",
  3570. "text": "ola",
  3571. "date": "Tue, 10/18/16 03:17:29 pm",
  3572. "timestamp": 1476821849,
  3573. "user_type": "visitor",
  3574. "type": "message"
  3575. },
  3576. {
  3577. "author_name": "Cleison",
  3578. "text": "pode me ajudar??",
  3579. "date": "Tue, 10/18/16 03:18:37 pm",
  3580. "timestamp": 1476821917,
  3581. "user_type": "visitor",
  3582. "type": "message"
  3583. }
  3584. ],
  3585. "prechat_survey": [
  3586. {
  3587. "key": "Nome:",
  3588. "value": "Cleison",
  3589. "id": "10141"
  3590. },
  3591. {
  3592. "key": "E-mail:",
  3593. "value": "lilianmaxbela@gmail.com",
  3594. "id": "10142"
  3595. }
  3596. ],
  3597. "events": [
  3598. {
  3599. "author_name": "Johanna Sambony",
  3600. "text": "Olá, como posso ajudá-lo?",
  3601. "date": "Tue, 10/18/16 03:17:25 pm",
  3602. "timestamp": 1476821845,
  3603. "agent_id": "jsambony@kaloni.com",
  3604. "user_type": "agent",
  3605. "type": "message",
  3606. "welcome_message": true
  3607. },
  3608. {
  3609. "author_name": "Cleison",
  3610. "text": "ola",
  3611. "date": "Tue, 10/18/16 03:17:29 pm",
  3612. "timestamp": 1476821849,
  3613. "user_type": "visitor",
  3614. "type": "message"
  3615. },
  3616. {
  3617. "text": "Johanna Sambony transferred the chat to Aldo García.",
  3618. "date": "Tue, 10/18/16 03:17:30 pm",
  3619. "timestamp": 1476821850,
  3620. "type": "event",
  3621. "user_type": "agent",
  3622. "agent_id": "jsambony@kaloni.com"
  3623. },
  3624. {
  3625. "text": "Aldo García transferred the chat to Johanna Sambony.",
  3626. "date": "Tue, 10/18/16 03:17:46 pm",
  3627. "timestamp": 1476821866,
  3628. "type": "event",
  3629. "user_type": "agent",
  3630. "agent_id": "agarcia@kaloni.com"
  3631. },
  3632. {
  3633. "text": "Johanna Sambony transferred the chat to Verónica Morales.",
  3634. "date": "Tue, 10/18/16 03:18:00 pm",
  3635. "timestamp": 1476821880,
  3636. "type": "event",
  3637. "user_type": "agent",
  3638. "agent_id": "jsambony@kaloni.com"
  3639. },
  3640. {
  3641. "author_name": "Cleison",
  3642. "text": "pode me ajudar??",
  3643. "date": "Tue, 10/18/16 03:18:37 pm",
  3644. "timestamp": 1476821917,
  3645. "user_type": "visitor",
  3646. "type": "message"
  3647. },
  3648. {
  3649. "text": "Verónica Morales transferred the chat to Johanna Sambony.",
  3650. "date": "Tue, 10/18/16 03:20:22 pm",
  3651. "timestamp": 1476822022,
  3652. "type": "event",
  3653. "user_type": "agent",
  3654. "agent_id": "vcamacho@kaloni.com"
  3655. },
  3656. {
  3657. "text": "The chat has been closed because there were no new messages in the chat for 5 minutes.",
  3658. "date": "Tue, 10/18/16 03:25:26 pm",
  3659. "timestamp": 1476822326,
  3660. "type": "event",
  3661. "user_type": "visitor"
  3662. }
  3663. ],
  3664. "engagement": "auto_invite",
  3665. "started_timestamp": 1476821845,
  3666. "ended_timestamp": 1476822022,
  3667. "ended": "Tue, 10/18/16 03:20:22 pm"
  3668. },
  3669. {
  3670. "type": "chat",
  3671. "id": "OFA97DOV32",
  3672. "tickets": [],
  3673. "visitor_name": "Usted",
  3674. "visitor_id": "S1475598592.8f3b4524c2",
  3675. "visitor_ip": "189.210.115.192",
  3676. "visitor": {
  3677. "id": "S1475598592.8f3b4524c2",
  3678. "name": "Usted",
  3679. "ip": "189.210.115.192",
  3680. "city": "Juárez",
  3681. "region": "Chihuahua",
  3682. "country": "Mexico",
  3683. "country_code": "MX",
  3684. "timezone": "America/Chihuahua"
  3685. },
  3686. "agents": [
  3687. {
  3688. "display_name": "Verónica Morales",
  3689. "email": "vcamacho@kaloni.com"
  3690. }
  3691. ],
  3692. "supervisors": [],
  3693. "rate": "not_rated",
  3694. "duration": 29,
  3695. "chat_start_url": "http://www.kaloni.com/mx?utm_source=paidsearch&utm_medium=google&utm_campaign=caidacabellochihuahua&gclid=CKD7x7qQ5c8CFQqqaQod96YL4A",
  3696. "referrer": "https://www.google.com.mx/",
  3697. "group": [
  3698. 4
  3699. ],
  3700. "started": "Tue, 10/18/16 02:52:23 pm",
  3701. "pending": false,
  3702. "tags": [],
  3703. "timezone": "America/Mexico_City",
  3704. "greeting": {
  3705. "id": 8145,
  3706. "name": "Returning visitor"
  3707. },
  3708. "messages": [
  3709. {
  3710. "author_name": "Verónica Morales",
  3711. "text": "¡Nos da gusto tenerlo de vuelta!",
  3712. "date": "Tue, 10/18/16 02:52:23 pm",
  3713. "timestamp": 1476820343,
  3714. "agent_id": "vcamacho@kaloni.com",
  3715. "user_type": "agent",
  3716. "type": "message",
  3717. "welcome_message": true
  3718. },
  3719. {
  3720. "author_name": "Usted",
  3721. "text": "HOLA ",
  3722. "date": "Tue, 10/18/16 02:52:23 pm",
  3723. "timestamp": 1476820343,
  3724. "user_type": "visitor",
  3725. "type": "message"
  3726. }
  3727. ],
  3728. "events": [
  3729. {
  3730. "author_name": "Verónica Morales",
  3731. "text": "¡Nos da gusto tenerlo de vuelta!",
  3732. "date": "Tue, 10/18/16 02:52:23 pm",
  3733. "timestamp": 1476820343,
  3734. "agent_id": "vcamacho@kaloni.com",
  3735. "user_type": "agent",
  3736. "type": "message",
  3737. "welcome_message": true
  3738. },
  3739. {
  3740. "author_name": "Usted",
  3741. "text": "HOLA ",
  3742. "date": "Tue, 10/18/16 02:52:23 pm",
  3743. "timestamp": 1476820343,
  3744. "user_type": "visitor",
  3745. "type": "message"
  3746. },
  3747. {
  3748. "text": "Usted closed the chat.",
  3749. "date": "Tue, 10/18/16 02:52:52 pm",
  3750. "timestamp": 1476820372,
  3751. "type": "event",
  3752. "user_type": "visitor"
  3753. }
  3754. ],
  3755. "engagement": "auto_invite",
  3756. "started_timestamp": 1476820343,
  3757. "ended_timestamp": 1476820372,
  3758. "ended": "Tue, 10/18/16 02:52:52 pm"
  3759. },
  3760. {
  3761. "type": "chat",
  3762. "id": "OFA91DHLR5",
  3763. "tickets": [],
  3764. "visitor_name": "Usted",
  3765. "visitor_id": "S1476819964.0743dd56f0",
  3766. "visitor_ip": "189.254.209.140",
  3767. "visitor": {
  3768. "id": "S1476819964.0743dd56f0",
  3769. "name": "Usted",
  3770. "ip": "189.254.209.140",
  3771. "city": "San José Del Cabo",
  3772. "region": "Baja California Sur",
  3773. "country": "Mexico",
  3774. "country_code": "MX",
  3775. "timezone": "America/Hermosillo"
  3776. },
  3777. "agents": [
  3778. {
  3779. "display_name": "Johanna Sambony",
  3780. "email": "jsambony@kaloni.com"
  3781. },
  3782. {
  3783. "display_name": "Verónica Morales",
  3784. "email": "vcamacho@kaloni.com"
  3785. },
  3786. {
  3787. "display_name": "Esther Finkelstein",
  3788. "email": "efinkelstein@kaloni.com"
  3789. }
  3790. ],
  3791. "supervisors": [],
  3792. "rate": "not_rated",
  3793. "duration": 731,
  3794. "chat_start_url": "http://www.kaloni.com/mx/?utm_source=paidsearch&utm_medium=google&utm_campaign=kalonimx&gclid=CP307oeP5c8CFQ5EfgodQr0HeA",
  3795. "referrer": "https://www.google.com.mx/",
  3796. "group": [
  3797. 4
  3798. ],
  3799. "started": "Tue, 10/18/16 02:46:45 pm",
  3800. "pending": false,
  3801. "tags": [],
  3802. "timezone": "America/Mexico_City",
  3803. "greeting": {
  3804. "id": 8143,
  3805. "name": "Time on site: 10 sec"
  3806. },
  3807. "messages": [
  3808. {
  3809. "author_name": "Johanna Sambony",
  3810. "text": "¡Hola! ¿En qué puedo ayudarle?",
  3811. "date": "Tue, 10/18/16 02:46:45 pm",
  3812. "timestamp": 1476820005,
  3813. "agent_id": "jsambony@kaloni.com",
  3814. "user_type": "agent",
  3815. "type": "message",
  3816. "welcome_message": true
  3817. },
  3818. {
  3819. "author_name": "Usted",
  3820. "text": "hola buen dia",
  3821. "date": "Tue, 10/18/16 02:46:45 pm",
  3822. "timestamp": 1476820005,
  3823. "user_type": "visitor",
  3824. "type": "message"
  3825. },
  3826. {
  3827. "author_name": "Usted",
  3828. "text": "tengo un problema, he realizado un procedimiento con uds que sera realizado el dia 27 de este mes y me han mandado la factura del procedimiento, sin embargo, presneta error en los datos de mi facturacion.",
  3829. "date": "Tue, 10/18/16 02:48:13 pm",
  3830. "timestamp": 1476820093,
  3831. "user_type": "visitor",
  3832. "type": "message"
  3833. },
  3834. {
  3835. "author_name": "Usted",
  3836. "text": "con quien me puedo dirigir para correccion de mis datos?",
  3837. "date": "Tue, 10/18/16 02:48:30 pm",
  3838. "timestamp": 1476820110,
  3839. "user_type": "visitor",
  3840. "type": "message"
  3841. },
  3842. {
  3843. "author_name": "Esther Finkelstein",
  3844. "text": "TIJUANA\nMisión de San Javier 10643, VIA Corporativa, Int.101. Zona Urbana Río Tijuana. Tijuana B.C México C.P 22010 \nTel Directo: 01 (66) 4634 7063 64/63/67",
  3845. "date": "Tue, 10/18/16 02:51:35 pm",
  3846. "timestamp": 1476820295,
  3847. "agent_id": "efinkelstein@kaloni.com",
  3848. "user_type": "agent",
  3849. "type": "message"
  3850. },
  3851. {
  3852. "author_name": "Esther Finkelstein",
  3853. "text": "a Tijuana",
  3854. "date": "Tue, 10/18/16 02:51:52 pm",
  3855. "timestamp": 1476820312,
  3856. "agent_id": "efinkelstein@kaloni.com",
  3857. "user_type": "agent",
  3858. "type": "message"
  3859. },
  3860. {
  3861. "author_name": "Usted",
  3862. "text": "ok muchas gtracias buen dia",
  3863. "date": "Tue, 10/18/16 02:53:01 pm",
  3864. "timestamp": 1476820381,
  3865. "user_type": "visitor",
  3866. "type": "message"
  3867. },
  3868. {
  3869. "author_name": "Esther Finkelstein",
  3870. "text": "para servirle",
  3871. "date": "Tue, 10/18/16 02:53:55 pm",
  3872. "timestamp": 1476820435,
  3873. "agent_id": "efinkelstein@kaloni.com",
  3874. "user_type": "agent",
  3875. "type": "message"
  3876. }
  3877. ],
  3878. "events": [
  3879. {
  3880. "author_name": "Johanna Sambony",
  3881. "text": "¡Hola! ¿En qué puedo ayudarle?",
  3882. "date": "Tue, 10/18/16 02:46:45 pm",
  3883. "timestamp": 1476820005,
  3884. "agent_id": "jsambony@kaloni.com",
  3885. "user_type": "agent",
  3886. "type": "message",
  3887. "welcome_message": true
  3888. },
  3889. {
  3890. "author_name": "Usted",
  3891. "text": "hola buen dia",
  3892. "date": "Tue, 10/18/16 02:46:45 pm",
  3893. "timestamp": 1476820005,
  3894. "user_type": "visitor",
  3895. "type": "message"
  3896. },
  3897. {
  3898. "text": "Johanna Sambony transferred the chat to Verónica Morales.",
  3899. "date": "Tue, 10/18/16 02:47:19 pm",
  3900. "timestamp": 1476820039,
  3901. "type": "event",
  3902. "user_type": "agent",
  3903. "agent_id": "jsambony@kaloni.com"
  3904. },
  3905. {
  3906. "author_name": "Usted",
  3907. "text": "tengo un problema, he realizado un procedimiento con uds que sera realizado el dia 27 de este mes y me han mandado la factura del procedimiento, sin embargo, presneta error en los datos de mi facturacion.",
  3908. "date": "Tue, 10/18/16 02:48:13 pm",
  3909. "timestamp": 1476820093,
  3910. "user_type": "visitor",
  3911. "type": "message"
  3912. },
  3913. {
  3914. "author_name": "Usted",
  3915. "text": "con quien me puedo dirigir para correccion de mis datos?",
  3916. "date": "Tue, 10/18/16 02:48:30 pm",
  3917. "timestamp": 1476820110,
  3918. "user_type": "visitor",
  3919. "type": "message"
  3920. },
  3921. {
  3922. "text": "The chat was transferred to Esther Finkelstein because Verónica Morales had not replied for 2 minutes.",
  3923. "date": "Tue, 10/18/16 02:49:26 pm",
  3924. "timestamp": 1476820166,
  3925. "type": "event",
  3926. "user_type": "agent",
  3927. "agent_id": "vcamacho@kaloni.com"
  3928. },
  3929. {
  3930. "author_name": "Esther Finkelstein",
  3931. "text": "TIJUANA\nMisión de San Javier 10643, VIA Corporativa, Int.101. Zona Urbana Río Tijuana. Tijuana B.C México C.P 22010 \nTel Directo: 01 (66) 4634 7063 64/63/67",
  3932. "date": "Tue, 10/18/16 02:51:35 pm",
  3933. "timestamp": 1476820295,
  3934. "agent_id": "efinkelstein@kaloni.com",
  3935. "user_type": "agent",
  3936. "type": "message"
  3937. },
  3938. {
  3939. "author_name": "Esther Finkelstein",
  3940. "text": "a Tijuana",
  3941. "date": "Tue, 10/18/16 02:51:52 pm",
  3942. "timestamp": 1476820312,
  3943. "agent_id": "efinkelstein@kaloni.com",
  3944. "user_type": "agent",
  3945. "type": "message"
  3946. },
  3947. {
  3948. "author_name": "Usted",
  3949. "text": "ok muchas gtracias buen dia",
  3950. "date": "Tue, 10/18/16 02:53:01 pm",
  3951. "timestamp": 1476820381,
  3952. "user_type": "visitor",
  3953. "type": "message"
  3954. },
  3955. {
  3956. "author_name": "Esther Finkelstein",
  3957. "text": "para servirle",
  3958. "date": "Tue, 10/18/16 02:53:55 pm",
  3959. "timestamp": 1476820435,
  3960. "agent_id": "efinkelstein@kaloni.com",
  3961. "user_type": "agent",
  3962. "type": "message"
  3963. },
  3964. {
  3965. "text": "The chat has been closed because there were no new messages in the chat for 5 minutes.",
  3966. "date": "Tue, 10/18/16 02:58:56 pm",
  3967. "timestamp": 1476820736,
  3968. "type": "event",
  3969. "user_type": "visitor"
  3970. }
  3971. ],
  3972. "engagement": "auto_invite",
  3973. "started_timestamp": 1476820005,
  3974. "ended_timestamp": 1476820736,
  3975. "ended": "Tue, 10/18/16 02:58:56 pm"
  3976. },
  3977. {
  3978. "type": "chat",
  3979. "id": "OF99XDZFYM",
  3980. "tickets": [],
  3981. "visitor_name": "Paciente",
  3982. "visitor_id": "S1476813857.f8f7b28955",
  3983. "visitor_ip": "189.134.106.47",
  3984. "visitor": {
  3985. "id": "S1476813857.f8f7b28955",
  3986. "name": "Paciente",
  3987. "ip": "189.134.106.47",
  3988. "city": "Naucalpan",
  3989. "region": "Mexico",
  3990. "country": "Mexico",
  3991. "country_code": "MX",
  3992. "timezone": "America/Chihuahua"
  3993. },
  3994. "agents": [
  3995. {
  3996. "display_name": "Esther Finkelstein",
  3997. "email": "efinkelstein@kaloni.com"
  3998. },
  3999. {
  4000. "display_name": "Johanna Sambony",
  4001. "email": "jsambony@kaloni.com"
  4002. }
  4003. ],
  4004. "supervisors": [],
  4005. "rate": "not_rated",
  4006. "duration": 1768,
  4007. "chat_start_url": "http://www.kalonimedical.com/femme/acerca",
  4008. "referrer": "http://www.kalonimedical.com/femme/procedimientos/bolsasdebichat?utm_source=paidsearch&utm_medium=google&utm_campaign=sem_bolsasdebichat&gclid=CIrCiqn45M8CFZJffgod9tUJEQ",
  4009. "group": [
  4010. 0
  4011. ],
  4012. "started": "Tue, 10/18/16 02:42:58 pm",
  4013. "pending": false,
  4014. "tags": [],
  4015. "timezone": "America/Mexico_City",
  4016. "messages": [
  4017. {
  4018. "author_name": "Esther Finkelstein",
  4019. "text": "¡Hola! ¿Requiere mayor información? Estoy en línea y con gusto le atenderé.",
  4020. "date": "Tue, 10/18/16 02:42:58 pm",
  4021. "timestamp": 1476819778,
  4022. "agent_id": "efinkelstein@kaloni.com",
  4023. "user_type": "agent",
  4024. "type": "message",
  4025. "welcome_message": true
  4026. },
  4027. {
  4028. "author_name": "Paciente",
  4029. "text": "Perdón tuve que ausentarme un momento ",
  4030. "date": "Tue, 10/18/16 02:42:58 pm",
  4031. "timestamp": 1476819778,
  4032. "user_type": "visitor",
  4033. "type": "message"
  4034. },
  4035. {
  4036. "author_name": "Esther Finkelstein",
  4037. "text": "digame buenas tardes",
  4038. "date": "Tue, 10/18/16 02:45:39 pm",
  4039. "timestamp": 1476819939,
  4040. "agent_id": "efinkelstein@kaloni.com",
  4041. "user_type": "agent",
  4042. "type": "message"
  4043. },
  4044. {
  4045. "author_name": "Paciente",
  4046. "text": "Apenas supw del procedimiento donde retiran las bolsas de bitchat ( creo que así se llama)",
  4047. "date": "Tue, 10/18/16 02:45:51 pm",
  4048. "timestamp": 1476819951,
  4049. "user_type": "visitor",
  4050. "type": "message"
  4051. },
  4052. {
  4053. "author_name": "Esther Finkelstein",
  4054. "text": "Bichectomía",
  4055. "date": "Tue, 10/18/16 02:46:00 pm",
  4056. "timestamp": 1476819960,
  4057. "agent_id": "efinkelstein@kaloni.com",
  4058. "user_type": "agent",
  4059. "type": "message"
  4060. },
  4061. {
  4062. "author_name": "Paciente",
  4063. "text": "Correcto",
  4064. "date": "Tue, 10/18/16 02:46:11 pm",
  4065. "timestamp": 1476819971,
  4066. "user_type": "visitor",
  4067. "type": "message"
  4068. },
  4069. {
  4070. "author_name": "Esther Finkelstein",
  4071. "text": "quiere agendar una cita de Valoracion",
  4072. "date": "Tue, 10/18/16 02:46:21 pm",
  4073. "timestamp": 1476819981,
  4074. "agent_id": "efinkelstein@kaloni.com",
  4075. "user_type": "agent",
  4076. "type": "message"
  4077. },
  4078. {
  4079. "author_name": "Paciente",
  4080. "text": "Comentaba con la anterior agente que tengo una semana de que me retiraron un riñón. El médico me dará de alta en 4-6 semanas y quería preguntar si podría aprovechar el tiempo de incapacidad para poder someterme a la bichectomia",
  4081. "date": "Tue, 10/18/16 02:49:37 pm",
  4082. "timestamp": 1476820177,
  4083. "user_type": "visitor",
  4084. "type": "message"
  4085. },
  4086. {
  4087. "author_name": "Esther Finkelstein",
  4088. "text": "quiere agendar su cita de valoración ?",
  4089. "date": "Tue, 10/18/16 02:50:15 pm",
  4090. "timestamp": 1476820215,
  4091. "agent_id": "efinkelstein@kaloni.com",
  4092. "user_type": "agent",
  4093. "type": "message"
  4094. },
  4095. {
  4096. "author_name": "Esther Finkelstein",
  4097. "text": "para que el medico la vea",
  4098. "date": "Tue, 10/18/16 02:50:34 pm",
  4099. "timestamp": 1476820234,
  4100. "agent_id": "efinkelstein@kaloni.com",
  4101. "user_type": "agent",
  4102. "type": "message"
  4103. },
  4104. {
  4105. "author_name": "Esther Finkelstein",
  4106. "text": "el medico me indico que tienen que pasar por lo menos 6 meses",
  4107. "date": "Tue, 10/18/16 02:53:21 pm",
  4108. "timestamp": 1476820401,
  4109. "agent_id": "efinkelstein@kaloni.com",
  4110. "user_type": "agent",
  4111. "type": "message"
  4112. },
  4113. {
  4114. "author_name": "Esther Finkelstein",
  4115. "text": "apor lo de la anestecis",
  4116. "date": "Tue, 10/18/16 02:53:32 pm",
  4117. "timestamp": 1476820412,
  4118. "agent_id": "efinkelstein@kaloni.com",
  4119. "user_type": "agent",
  4120. "type": "message"
  4121. },
  4122. {
  4123. "author_name": "Esther Finkelstein",
  4124. "text": "Anestecia",
  4125. "date": "Tue, 10/18/16 02:53:40 pm",
  4126. "timestamp": 1476820420,
  4127. "agent_id": "efinkelstein@kaloni.com",
  4128. "user_type": "agent",
  4129. "type": "message"
  4130. },
  4131. {
  4132. "author_name": "Paciente",
  4133. "text": "Ok",
  4134. "date": "Tue, 10/18/16 02:53:47 pm",
  4135. "timestamp": 1476820427,
  4136. "user_type": "visitor",
  4137. "type": "message"
  4138. },
  4139. {
  4140. "author_name": "Esther Finkelstein",
  4141. "text": "tenemos Aparatología",
  4142. "date": "Tue, 10/18/16 02:54:43 pm",
  4143. "timestamp": 1476820483,
  4144. "agent_id": "efinkelstein@kaloni.com",
  4145. "user_type": "agent",
  4146. "type": "message"
  4147. },
  4148. {
  4149. "author_name": "Paciente",
  4150. "text": "Habría algún otro procedimiento menos invasivo al que me pudiera someter para perfilar mi rostro?",
  4151. "date": "Tue, 10/18/16 02:55:02 pm",
  4152. "timestamp": 1476820502,
  4153. "user_type": "visitor",
  4154. "type": "message"
  4155. },
  4156. {
  4157. "author_name": "Esther Finkelstein",
  4158. "text": "igual tienen que valorarla",
  4159. "date": "Tue, 10/18/16 02:55:53 pm",
  4160. "timestamp": 1476820553,
  4161. "agent_id": "efinkelstein@kaloni.com",
  4162. "user_type": "agent",
  4163. "type": "message"
  4164. },
  4165. {
  4166. "author_name": "Paciente",
  4167. "text": "En que consiste la Aparatologia, que se logra con los aparatos?",
  4168. "date": "Tue, 10/18/16 02:55:59 pm",
  4169. "timestamp": 1476820559,
  4170. "user_type": "visitor",
  4171. "type": "message"
  4172. },
  4173. {
  4174. "author_name": "Paciente",
  4175. "text": "Ok",
  4176. "date": "Tue, 10/18/16 02:56:06 pm",
  4177. "timestamp": 1476820566,
  4178. "user_type": "visitor",
  4179. "type": "message"
  4180. },
  4181. {
  4182. "author_name": "Paciente",
  4183. "text": "Dado que acabo de hacer un gasto fuerte, debo prepararme a nivel financiero. ",
  4184. "date": "Tue, 10/18/16 02:57:07 pm",
  4185. "timestamp": 1476820627,
  4186. "user_type": "visitor",
  4187. "type": "message"
  4188. },
  4189. {
  4190. "author_name": "Paciente",
  4191. "text": "Cuánto es el costo aproximado de la Aparatologia y cuánto de la bichechtomia?",
  4192. "date": "Tue, 10/18/16 02:57:49 pm",
  4193. "timestamp": 1476820669,
  4194. "user_type": "visitor",
  4195. "type": "message"
  4196. },
  4197. {
  4198. "author_name": "Esther Finkelstein",
  4199. "text": "Thermage Es una Radiofrecuencia que calienta con absoluta seguridad las capas profundas de la piel en solo una sesion",
  4200. "date": "Tue, 10/18/16 02:58:46 pm",
  4201. "timestamp": 1476820726,
  4202. "agent_id": "efinkelstein@kaloni.com",
  4203. "user_type": "agent",
  4204. "type": "message"
  4205. },
  4206. {
  4207. "author_name": "Esther Finkelstein",
  4208. "text": "Zona de tratamiento corporal ,facial y de Parpados",
  4209. "date": "Tue, 10/18/16 02:59:25 pm",
  4210. "timestamp": 1476820765,
  4211. "agent_id": "efinkelstein@kaloni.com",
  4212. "user_type": "agent",
  4213. "type": "message"
  4214. },
  4215. {
  4216. "author_name": "Esther Finkelstein",
  4217. "text": "es muy tolerable se siente calor en cada disparo,",
  4218. "date": "Tue, 10/18/16 02:59:55 pm",
  4219. "timestamp": 1476820795,
  4220. "agent_id": "efinkelstein@kaloni.com",
  4221. "user_type": "agent",
  4222. "type": "message"
  4223. },
  4224. {
  4225. "author_name": "Paciente",
  4226. "text": "Ok. Sigo leyéndola ",
  4227. "date": "Tue, 10/18/16 03:00:17 pm",
  4228. "timestamp": 1476820817,
  4229. "user_type": "visitor",
  4230. "type": "message"
  4231. },
  4232. {
  4233. "author_name": "Paciente",
  4234. "text": "?",
  4235. "date": "Tue, 10/18/16 03:01:45 pm",
  4236. "timestamp": 1476820905,
  4237. "user_type": "visitor",
  4238. "type": "message"
  4239. },
  4240. {
  4241. "author_name": "Esther Finkelstein",
  4242. "text": "Ultherapy es un ultrasonido focalizado, el objetivo de Ultherapy es el de contrarrestar los efectos del tiempo y la falcidez",
  4243. "date": "Tue, 10/18/16 03:01:52 pm",
  4244. "timestamp": 1476820912,
  4245. "agent_id": "efinkelstein@kaloni.com",
  4246. "user_type": "agent",
  4247. "type": "message"
  4248. },
  4249. {
  4250. "author_name": "Paciente",
  4251. "text": "Ok",
  4252. "date": "Tue, 10/18/16 03:02:11 pm",
  4253. "timestamp": 1476820931,
  4254. "user_type": "visitor",
  4255. "type": "message"
  4256. },
  4257. {
  4258. "author_name": "Esther Finkelstein",
  4259. "text": "de la piel con un solo tratamiento que estimul la generación de nuevo colageno, tesando y levantando la piel zona de tratamiento facial con una sensación un poco molesta similar a toques",
  4260. "date": "Tue, 10/18/16 03:03:49 pm",
  4261. "timestamp": 1476821029,
  4262. "agent_id": "efinkelstein@kaloni.com",
  4263. "user_type": "agent",
  4264. "type": "message"
  4265. },
  4266. {
  4267. "author_name": "Esther Finkelstein",
  4268. "text": "50 22 10 56 ext 2205",
  4269. "date": "Tue, 10/18/16 03:05:23 pm",
  4270. "timestamp": 1476821123,
  4271. "agent_id": "efinkelstein@kaloni.com",
  4272. "user_type": "agent",
  4273. "type": "message"
  4274. },
  4275. {
  4276. "author_name": "Esther Finkelstein",
  4277. "text": "agende su cita",
  4278. "date": "Tue, 10/18/16 03:05:37 pm",
  4279. "timestamp": 1476821137,
  4280. "agent_id": "efinkelstein@kaloni.com",
  4281. "user_type": "agent",
  4282. "type": "message"
  4283. },
  4284. {
  4285. "author_name": "Paciente",
  4286. "text": "Gracias. Coincido en que me convendría asistir a una cita de valoración ",
  4287. "date": "Tue, 10/18/16 03:05:39 pm",
  4288. "timestamp": 1476821139,
  4289. "user_type": "visitor",
  4290. "type": "message"
  4291. },
  4292. {
  4293. "author_name": "Paciente",
  4294. "text": "Cuál es el costo de la cita?",
  4295. "date": "Tue, 10/18/16 03:06:00 pm",
  4296. "timestamp": 1476821160,
  4297. "user_type": "visitor",
  4298. "type": "message"
  4299. },
  4300. {
  4301. "author_name": "Esther Finkelstein",
  4302. "text": "es sin costo solo previa cita",
  4303. "date": "Tue, 10/18/16 03:06:12 pm",
  4304. "timestamp": 1476821172,
  4305. "agent_id": "efinkelstein@kaloni.com",
  4306. "user_type": "agent",
  4307. "type": "message"
  4308. },
  4309. {
  4310. "author_name": "Paciente",
  4311. "text": "Ok. Su dirección por favor",
  4312. "date": "Tue, 10/18/16 03:06:38 pm",
  4313. "timestamp": 1476821198,
  4314. "user_type": "visitor",
  4315. "type": "message"
  4316. },
  4317. {
  4318. "author_name": "Esther Finkelstein",
  4319. "text": "SANTA FE\nAv. Vasco de Quiroga # 3900 Torre “B” 4º. Piso, Col. Lomas de Santa Fe, Corporativo Diamante , como referencia a dos cuadras del Centro Comercial Santa Fe.\nTel. Directo 01 (55) 5022 1056",
  4320. "date": "Tue, 10/18/16 03:07:50 pm",
  4321. "timestamp": 1476821270,
  4322. "agent_id": "efinkelstein@kaloni.com",
  4323. "user_type": "agent",
  4324. "type": "message"
  4325. },
  4326. {
  4327. "author_name": "Paciente",
  4328. "text": "Gracias, lo último, es volver a preguntar sobre costos para poder ir preparándome?",
  4329. "date": "Tue, 10/18/16 03:09:05 pm",
  4330. "timestamp": 1476821345,
  4331. "user_type": "visitor",
  4332. "type": "message"
  4333. },
  4334. {
  4335. "author_name": "Esther Finkelstein",
  4336. "text": "Depende de su valoración, no podríamos darle un costo hasta que le den su presupuesto",
  4337. "date": "Tue, 10/18/16 03:10:10 pm",
  4338. "timestamp": 1476821410,
  4339. "agent_id": "efinkelstein@kaloni.com",
  4340. "user_type": "agent",
  4341. "type": "message"
  4342. },
  4343. {
  4344. "author_name": "Esther Finkelstein",
  4345. "text": "Esto es con base a lo que requiera",
  4346. "date": "Tue, 10/18/16 03:10:25 pm",
  4347. "timestamp": 1476821425,
  4348. "agent_id": "efinkelstein@kaloni.com",
  4349. "user_type": "agent",
  4350. "type": "message"
  4351. },
  4352. {
  4353. "author_name": "Paciente",
  4354. "text": "Ok. Gracias nuevamente. En cuanto esté en condiciones lis contactaré ",
  4355. "date": "Tue, 10/18/16 03:10:53 pm",
  4356. "timestamp": 1476821453,
  4357. "user_type": "visitor",
  4358. "type": "message"
  4359. },
  4360. {
  4361. "author_name": "Esther Finkelstein",
  4362. "text": "Claro que si, estamos a sus ordenes",
  4363. "date": "Tue, 10/18/16 03:11:06 pm",
  4364. "timestamp": 1476821466,
  4365. "agent_id": "efinkelstein@kaloni.com",
  4366. "user_type": "agent",
  4367. "type": "message"
  4368. },
  4369. {
  4370. "author_name": "Paciente",
  4371. "text": "Hasta pronto ",
  4372. "date": "Tue, 10/18/16 03:11:25 pm",
  4373. "timestamp": 1476821485,
  4374. "user_type": "visitor",
  4375. "type": "message"
  4376. }
  4377. ],
  4378. "postchat_survey": [
  4379. {
  4380. "key": "¿Resolvimos todas sus dudas?",
  4381. "value": "No",
  4382. "id": "144061033074805442"
  4383. },
  4384. {
  4385. "key": "¿Nuestra agente fue profesional y respondió mis dudas?",
  4386. "value": "Si",
  4387. "id": "144061033074903916"
  4388. },
  4389. {
  4390. "key": "Le gustaría recibir:",
  4391. "value": "Impresos con detalles generales.",
  4392. "id": "144061033074909642"
  4393. }
  4394. ],
  4395. "events": [
  4396. {
  4397. "author_name": "Esther Finkelstein",
  4398. "text": "¡Hola! ¿Requiere mayor información? Estoy en línea y con gusto le atenderé.",
  4399. "date": "Tue, 10/18/16 02:42:58 pm",
  4400. "timestamp": 1476819778,
  4401. "agent_id": "efinkelstein@kaloni.com",
  4402. "user_type": "agent",
  4403. "type": "message",
  4404. "welcome_message": true
  4405. },
  4406. {
  4407. "author_name": "Paciente",
  4408. "text": "Perdón tuve que ausentarme un momento ",
  4409. "date": "Tue, 10/18/16 02:42:58 pm",
  4410. "timestamp": 1476819778,
  4411. "user_type": "visitor",
  4412. "type": "message"
  4413. },
  4414. {
  4415. "text": "The chat was transferred to Johanna Sambony because Esther Finkelstein had not replied for 2 minutes.",
  4416. "date": "Tue, 10/18/16 02:45:06 pm",
  4417. "timestamp": 1476819906,
  4418. "type": "event",
  4419. "user_type": "agent",
  4420. "agent_id": "efinkelstein@kaloni.com"
  4421. },
  4422. {
  4423. "text": "Johanna Sambony transferred the chat to Esther Finkelstein.",
  4424. "date": "Tue, 10/18/16 02:45:17 pm",
  4425. "timestamp": 1476819917,
  4426. "type": "event",
  4427. "user_type": "agent",
  4428. "agent_id": "jsambony@kaloni.com"
  4429. },
  4430. {
  4431. "author_name": "Esther Finkelstein",
  4432. "text": "digame buenas tardes",
  4433. "date": "Tue, 10/18/16 02:45:39 pm",
  4434. "timestamp": 1476819939,
  4435. "agent_id": "efinkelstein@kaloni.com",
  4436. "user_type": "agent",
  4437. "type": "message"
  4438. },
  4439. {
  4440. "author_name": "Paciente",
  4441. "text": "Apenas supw del procedimiento donde retiran las bolsas de bitchat ( creo que así se llama)",
  4442. "date": "Tue, 10/18/16 02:45:51 pm",
  4443. "timestamp": 1476819951,
  4444. "user_type": "visitor",
  4445. "type": "message"
  4446. },
  4447. {
  4448. "author_name": "Esther Finkelstein",
  4449. "text": "Bichectomía",
  4450. "date": "Tue, 10/18/16 02:46:00 pm",
  4451. "timestamp": 1476819960,
  4452. "agent_id": "efinkelstein@kaloni.com",
  4453. "user_type": "agent",
  4454. "type": "message"
  4455. },
  4456. {
  4457. "author_name": "Paciente",
  4458. "text": "Correcto",
  4459. "date": "Tue, 10/18/16 02:46:11 pm",
  4460. "timestamp": 1476819971,
  4461. "user_type": "visitor",
  4462. "type": "message"
  4463. },
  4464. {
  4465. "author_name": "Esther Finkelstein",
  4466. "text": "quiere agendar una cita de Valoracion",
  4467. "date": "Tue, 10/18/16 02:46:21 pm",
  4468. "timestamp": 1476819981,
  4469. "agent_id": "efinkelstein@kaloni.com",
  4470. "user_type": "agent",
  4471. "type": "message"
  4472. },
  4473. {
  4474. "author_name": "Paciente",
  4475. "text": "Comentaba con la anterior agente que tengo una semana de que me retiraron un riñón. El médico me dará de alta en 4-6 semanas y quería preguntar si podría aprovechar el tiempo de incapacidad para poder someterme a la bichectomia",
  4476. "date": "Tue, 10/18/16 02:49:37 pm",
  4477. "timestamp": 1476820177,
  4478. "user_type": "visitor",
  4479. "type": "message"
  4480. },
  4481. {
  4482. "author_name": "Esther Finkelstein",
  4483. "text": "quiere agendar su cita de valoración ?",
  4484. "date": "Tue, 10/18/16 02:50:15 pm",
  4485. "timestamp": 1476820215,
  4486. "agent_id": "efinkelstein@kaloni.com",
  4487. "user_type": "agent",
  4488. "type": "message"
  4489. },
  4490. {
  4491. "author_name": "Esther Finkelstein",
  4492. "text": "para que el medico la vea",
  4493. "date": "Tue, 10/18/16 02:50:34 pm",
  4494. "timestamp": 1476820234,
  4495. "agent_id": "efinkelstein@kaloni.com",
  4496. "user_type": "agent",
  4497. "type": "message"
  4498. },
  4499. {
  4500. "author_name": "Esther Finkelstein",
  4501. "text": "el medico me indico que tienen que pasar por lo menos 6 meses",
  4502. "date": "Tue, 10/18/16 02:53:21 pm",
  4503. "timestamp": 1476820401,
  4504. "agent_id": "efinkelstein@kaloni.com",
  4505. "user_type": "agent",
  4506. "type": "message"
  4507. },
  4508. {
  4509. "author_name": "Esther Finkelstein",
  4510. "text": "apor lo de la anestecis",
  4511. "date": "Tue, 10/18/16 02:53:32 pm",
  4512. "timestamp": 1476820412,
  4513. "agent_id": "efinkelstein@kaloni.com",
  4514. "user_type": "agent",
  4515. "type": "message"
  4516. },
  4517. {
  4518. "author_name": "Esther Finkelstein",
  4519. "text": "Anestecia",
  4520. "date": "Tue, 10/18/16 02:53:40 pm",
  4521. "timestamp": 1476820420,
  4522. "agent_id": "efinkelstein@kaloni.com",
  4523. "user_type": "agent",
  4524. "type": "message"
  4525. },
  4526. {
  4527. "author_name": "Paciente",
  4528. "text": "Ok",
  4529. "date": "Tue, 10/18/16 02:53:47 pm",
  4530. "timestamp": 1476820427,
  4531. "user_type": "visitor",
  4532. "type": "message"
  4533. },
  4534. {
  4535. "author_name": "Esther Finkelstein",
  4536. "text": "tenemos Aparatología",
  4537. "date": "Tue, 10/18/16 02:54:43 pm",
  4538. "timestamp": 1476820483,
  4539. "agent_id": "efinkelstein@kaloni.com",
  4540. "user_type": "agent",
  4541. "type": "message"
  4542. },
  4543. {
  4544. "author_name": "Paciente",
  4545. "text": "Habría algún otro procedimiento menos invasivo al que me pudiera someter para perfilar mi rostro?",
  4546. "date": "Tue, 10/18/16 02:55:02 pm",
  4547. "timestamp": 1476820502,
  4548. "user_type": "visitor",
  4549. "type": "message"
  4550. },
  4551. {
  4552. "author_name": "Esther Finkelstein",
  4553. "text": "igual tienen que valorarla",
  4554. "date": "Tue, 10/18/16 02:55:53 pm",
  4555. "timestamp": 1476820553,
  4556. "agent_id": "efinkelstein@kaloni.com",
  4557. "user_type": "agent",
  4558. "type": "message"
  4559. },
  4560. {
  4561. "author_name": "Paciente",
  4562. "text": "En que consiste la Aparatologia, que se logra con los aparatos?",
  4563. "date": "Tue, 10/18/16 02:55:59 pm",
  4564. "timestamp": 1476820559,
  4565. "user_type": "visitor",
  4566. "type": "message"
  4567. },
  4568. {
  4569. "author_name": "Paciente",
  4570. "text": "Ok",
  4571. "date": "Tue, 10/18/16 02:56:06 pm",
  4572. "timestamp": 1476820566,
  4573. "user_type": "visitor",
  4574. "type": "message"
  4575. },
  4576. {
  4577. "author_name": "Paciente",
  4578. "text": "Dado que acabo de hacer un gasto fuerte, debo prepararme a nivel financiero. ",
  4579. "date": "Tue, 10/18/16 02:57:07 pm",
  4580. "timestamp": 1476820627,
  4581. "user_type": "visitor",
  4582. "type": "message"
  4583. },
  4584. {
  4585. "author_name": "Paciente",
  4586. "text": "Cuánto es el costo aproximado de la Aparatologia y cuánto de la bichechtomia?",
  4587. "date": "Tue, 10/18/16 02:57:49 pm",
  4588. "timestamp": 1476820669,
  4589. "user_type": "visitor",
  4590. "type": "message"
  4591. },
  4592. {
  4593. "author_name": "Esther Finkelstein",
  4594. "text": "Thermage Es una Radiofrecuencia que calienta con absoluta seguridad las capas profundas de la piel en solo una sesion",
  4595. "date": "Tue, 10/18/16 02:58:46 pm",
  4596. "timestamp": 1476820726,
  4597. "agent_id": "efinkelstein@kaloni.com",
  4598. "user_type": "agent",
  4599. "type": "message"
  4600. },
  4601. {
  4602. "author_name": "Esther Finkelstein",
  4603. "text": "Zona de tratamiento corporal ,facial y de Parpados",
  4604. "date": "Tue, 10/18/16 02:59:25 pm",
  4605. "timestamp": 1476820765,
  4606. "agent_id": "efinkelstein@kaloni.com",
  4607. "user_type": "agent",
  4608. "type": "message"
  4609. },
  4610. {
  4611. "author_name": "Esther Finkelstein",
  4612. "text": "es muy tolerable se siente calor en cada disparo,",
  4613. "date": "Tue, 10/18/16 02:59:55 pm",
  4614. "timestamp": 1476820795,
  4615. "agent_id": "efinkelstein@kaloni.com",
  4616. "user_type": "agent",
  4617. "type": "message"
  4618. },
  4619. {
  4620. "author_name": "Paciente",
  4621. "text": "Ok. Sigo leyéndola ",
  4622. "date": "Tue, 10/18/16 03:00:17 pm",
  4623. "timestamp": 1476820817,
  4624. "user_type": "visitor",
  4625. "type": "message"
  4626. },
  4627. {
  4628. "author_name": "Paciente",
  4629. "text": "?",
  4630. "date": "Tue, 10/18/16 03:01:45 pm",
  4631. "timestamp": 1476820905,
  4632. "user_type": "visitor",
  4633. "type": "message"
  4634. },
  4635. {
  4636. "author_name": "Esther Finkelstein",
  4637. "text": "Ultherapy es un ultrasonido focalizado, el objetivo de Ultherapy es el de contrarrestar los efectos del tiempo y la falcidez",
  4638. "date": "Tue, 10/18/16 03:01:52 pm",
  4639. "timestamp": 1476820912,
  4640. "agent_id": "efinkelstein@kaloni.com",
  4641. "user_type": "agent",
  4642. "type": "message"
  4643. },
  4644. {
  4645. "author_name": "Paciente",
  4646. "text": "Ok",
  4647. "date": "Tue, 10/18/16 03:02:11 pm",
  4648. "timestamp": 1476820931,
  4649. "user_type": "visitor",
  4650. "type": "message"
  4651. },
  4652. {
  4653. "author_name": "Esther Finkelstein",
  4654. "text": "de la piel con un solo tratamiento que estimul la generación de nuevo colageno, tesando y levantando la piel zona de tratamiento facial con una sensación un poco molesta similar a toques",
  4655. "date": "Tue, 10/18/16 03:03:49 pm",
  4656. "timestamp": 1476821029,
  4657. "agent_id": "efinkelstein@kaloni.com",
  4658. "user_type": "agent",
  4659. "type": "message"
  4660. },
  4661. {
  4662. "author_name": "Esther Finkelstein",
  4663. "text": "50 22 10 56 ext 2205",
  4664. "date": "Tue, 10/18/16 03:05:23 pm",
  4665. "timestamp": 1476821123,
  4666. "agent_id": "efinkelstein@kaloni.com",
  4667. "user_type": "agent",
  4668. "type": "message"
  4669. },
  4670. {
  4671. "author_name": "Esther Finkelstein",
  4672. "text": "agende su cita",
  4673. "date": "Tue, 10/18/16 03:05:37 pm",
  4674. "timestamp": 1476821137,
  4675. "agent_id": "efinkelstein@kaloni.com",
  4676. "user_type": "agent",
  4677. "type": "message"
  4678. },
  4679. {
  4680. "author_name": "Paciente",
  4681. "text": "Gracias. Coincido en que me convendría asistir a una cita de valoración ",
  4682. "date": "Tue, 10/18/16 03:05:39 pm",
  4683. "timestamp": 1476821139,
  4684. "user_type": "visitor",
  4685. "type": "message"
  4686. },
  4687. {
  4688. "author_name": "Paciente",
  4689. "text": "Cuál es el costo de la cita?",
  4690. "date": "Tue, 10/18/16 03:06:00 pm",
  4691. "timestamp": 1476821160,
  4692. "user_type": "visitor",
  4693. "type": "message"
  4694. },
  4695. {
  4696. "author_name": "Esther Finkelstein",
  4697. "text": "es sin costo solo previa cita",
  4698. "date": "Tue, 10/18/16 03:06:12 pm",
  4699. "timestamp": 1476821172,
  4700. "agent_id": "efinkelstein@kaloni.com",
  4701. "user_type": "agent",
  4702. "type": "message"
  4703. },
  4704. {
  4705. "author_name": "Paciente",
  4706. "text": "Ok. Su dirección por favor",
  4707. "date": "Tue, 10/18/16 03:06:38 pm",
  4708. "timestamp": 1476821198,
  4709. "user_type": "visitor",
  4710. "type": "message"
  4711. },
  4712. {
  4713. "author_name": "Esther Finkelstein",
  4714. "text": "SANTA FE\nAv. Vasco de Quiroga # 3900 Torre “B” 4º. Piso, Col. Lomas de Santa Fe, Corporativo Diamante , como referencia a dos cuadras del Centro Comercial Santa Fe.\nTel. Directo 01 (55) 5022 1056",
  4715. "date": "Tue, 10/18/16 03:07:50 pm",
  4716. "timestamp": 1476821270,
  4717. "agent_id": "efinkelstein@kaloni.com",
  4718. "user_type": "agent",
  4719. "type": "message"
  4720. },
  4721. {
  4722. "author_name": "Paciente",
  4723. "text": "Gracias, lo último, es volver a preguntar sobre costos para poder ir preparándome?",
  4724. "date": "Tue, 10/18/16 03:09:05 pm",
  4725. "timestamp": 1476821345,
  4726. "user_type": "visitor",
  4727. "type": "message"
  4728. },
  4729. {
  4730. "author_name": "Esther Finkelstein",
  4731. "text": "Depende de su valoración, no podríamos darle un costo hasta que le den su presupuesto",
  4732. "date": "Tue, 10/18/16 03:10:10 pm",
  4733. "timestamp": 1476821410,
  4734. "agent_id": "efinkelstein@kaloni.com",
  4735. "user_type": "agent",
  4736. "type": "message"
  4737. },
  4738. {
  4739. "author_name": "Esther Finkelstein",
  4740. "text": "Esto es con base a lo que requiera",
  4741. "date": "Tue, 10/18/16 03:10:25 pm",
  4742. "timestamp": 1476821425,
  4743. "agent_id": "efinkelstein@kaloni.com",
  4744. "user_type": "agent",
  4745. "type": "message"
  4746. },
  4747. {
  4748. "author_name": "Paciente",
  4749. "text": "Ok. Gracias nuevamente. En cuanto esté en condiciones lis contactaré ",
  4750. "date": "Tue, 10/18/16 03:10:53 pm",
  4751. "timestamp": 1476821453,
  4752. "user_type": "visitor",
  4753. "type": "message"
  4754. },
  4755. {
  4756. "author_name": "Esther Finkelstein",
  4757. "text": "Claro que si, estamos a sus ordenes",
  4758. "date": "Tue, 10/18/16 03:11:06 pm",
  4759. "timestamp": 1476821466,
  4760. "agent_id": "efinkelstein@kaloni.com",
  4761. "user_type": "agent",
  4762. "type": "message"
  4763. },
  4764. {
  4765. "author_name": "Paciente",
  4766. "text": "Hasta pronto ",
  4767. "date": "Tue, 10/18/16 03:11:25 pm",
  4768. "timestamp": 1476821485,
  4769. "user_type": "visitor",
  4770. "type": "message"
  4771. },
  4772. {
  4773. "text": "Paciente closed the chat.",
  4774. "date": "Tue, 10/18/16 03:12:26 pm",
  4775. "timestamp": 1476821546,
  4776. "type": "event",
  4777. "user_type": "visitor"
  4778. }
  4779. ],
  4780. "engagement": "immediate_start",
  4781. "started_timestamp": 1476819778,
  4782. "ended_timestamp": 1476821546,
  4783. "ended": "Tue, 10/18/16 03:12:26 pm"
  4784. },
  4785. {
  4786. "type": "chat",
  4787. "id": "OF89XBISPX",
  4788. "tickets": [],
  4789. "visitor_name": "Aline",
  4790. "visitor_id": "S1476817621.26ea61aac4",
  4791. "visitor_ip": "187.75.78.13",
  4792. "visitor": {
  4793. "id": "S1476817621.26ea61aac4",
  4794. "name": "Aline",
  4795. "email": "aline.j.alves@hotmail.com",
  4796. "ip": "187.75.78.13",
  4797. "city": "São Paulo",
  4798. "region": "Sao Paulo",
  4799. "country": "Brazil",
  4800. "country_code": "BR",
  4801. "timezone": "America/Sao_Paulo"
  4802. },
  4803. "agents": [
  4804. {
  4805. "display_name": "Esther Finkelstein",
  4806. "email": "efinkelstein@kaloni.com"
  4807. },
  4808. {
  4809. "display_name": "Johanna Sambony",
  4810. "email": "jsambony@kaloni.com"
  4811. },
  4812. {
  4813. "display_name": "Verónica Morales",
  4814. "email": "vcamacho@kaloni.com"
  4815. },
  4816. {
  4817. "display_name": "Yessica Alanis",
  4818. "email": "yalanis@kaloni.com"
  4819. },
  4820. {
  4821. "display_name": "Aldo García",
  4822. "email": "agarcia@kaloni.com"
  4823. }
  4824. ],
  4825. "supervisors": [],
  4826. "rate": "not_rated",
  4827. "duration": 593,
  4828. "chat_start_url": "http://www.kaloni.com/br/agradecimiento",
  4829. "group": [
  4830. 3
  4831. ],
  4832. "started": "Tue, 10/18/16 02:13:05 pm",
  4833. "pending": false,
  4834. "tags": [],
  4835. "timezone": "America/Mexico_City",
  4836. "greeting": {
  4837. "id": 8144,
  4838. "name": "Time on site: 10 sec"
  4839. },
  4840. "messages": [
  4841. {
  4842. "author_name": "Esther Finkelstein",
  4843. "text": "Olá, como posso ajudá-lo?",
  4844. "date": "Tue, 10/18/16 02:13:05 pm",
  4845. "timestamp": 1476817985,
  4846. "agent_id": "efinkelstein@kaloni.com",
  4847. "user_type": "agent",
  4848. "type": "message",
  4849. "welcome_message": true
  4850. },
  4851. {
  4852. "author_name": "Aline",
  4853. "text": "Gostaria ter um método para meu cabelo crescer ",
  4854. "date": "Tue, 10/18/16 02:14:45 pm",
  4855. "timestamp": 1476818085,
  4856. "user_type": "visitor",
  4857. "type": "message"
  4858. },
  4859. {
  4860. "author_name": "Aline",
  4861. "text": "O q tenho q fazee",
  4862. "date": "Tue, 10/18/16 02:15:50 pm",
  4863. "timestamp": 1476818150,
  4864. "user_type": "visitor",
  4865. "type": "message"
  4866. },
  4867. {
  4868. "author_name": "Aline",
  4869. "text": "Sim mais alguém pode responder",
  4870. "date": "Tue, 10/18/16 02:20:00 pm",
  4871. "timestamp": 1476818400,
  4872. "user_type": "visitor",
  4873. "type": "message"
  4874. }
  4875. ],
  4876. "prechat_survey": [
  4877. {
  4878. "key": "Nome:",
  4879. "value": "Aline",
  4880. "id": "10141"
  4881. },
  4882. {
  4883. "key": "E-mail:",
  4884. "value": "aline.j.alves@hotmail.com",
  4885. "id": "10142"
  4886. }
  4887. ],
  4888. "events": [
  4889. {
  4890. "author_name": "Esther Finkelstein",
  4891. "text": "Olá, como posso ajudá-lo?",
  4892. "date": "Tue, 10/18/16 02:13:05 pm",
  4893. "timestamp": 1476817985,
  4894. "agent_id": "efinkelstein@kaloni.com",
  4895. "user_type": "agent",
  4896. "type": "message",
  4897. "welcome_message": true
  4898. },
  4899. {
  4900. "text": "Esther Finkelstein transferred the chat to Johanna Sambony.",
  4901. "date": "Tue, 10/18/16 02:13:23 pm",
  4902. "timestamp": 1476818003,
  4903. "type": "event",
  4904. "user_type": "agent",
  4905. "agent_id": "efinkelstein@kaloni.com"
  4906. },
  4907. {
  4908. "author_name": "Aline",
  4909. "text": "Gostaria ter um método para meu cabelo crescer ",
  4910. "date": "Tue, 10/18/16 02:14:45 pm",
  4911. "timestamp": 1476818085,
  4912. "user_type": "visitor",
  4913. "type": "message"
  4914. },
  4915. {
  4916. "author_name": "Aline",
  4917. "text": "O q tenho q fazee",
  4918. "date": "Tue, 10/18/16 02:15:50 pm",
  4919. "timestamp": 1476818150,
  4920. "user_type": "visitor",
  4921. "type": "message"
  4922. },
  4923. {
  4924. "text": "The chat was transferred to Verónica Morales because Johanna Sambony had not replied for 2 minutes.",
  4925. "date": "Tue, 10/18/16 02:16:46 pm",
  4926. "timestamp": 1476818206,
  4927. "type": "event",
  4928. "user_type": "agent",
  4929. "agent_id": "jsambony@kaloni.com"
  4930. },
  4931. {
  4932. "text": "The chat was transferred to Yessica Alanis because Verónica Morales had not replied for 2 minutes.",
  4933. "date": "Tue, 10/18/16 02:18:46 pm",
  4934. "timestamp": 1476818326,
  4935. "type": "event",
  4936. "user_type": "agent",
  4937. "agent_id": "vcamacho@kaloni.com"
  4938. },
  4939. {
  4940. "text": "Yessica Alanis transferred the chat to Aldo García.",
  4941. "date": "Tue, 10/18/16 02:19:10 pm",
  4942. "timestamp": 1476818350,
  4943. "type": "event",
  4944. "user_type": "agent",
  4945. "agent_id": "yalanis@kaloni.com"
  4946. },
  4947. {
  4948. "text": "Aldo García transferred the chat to Johanna Sambony.",
  4949. "date": "Tue, 10/18/16 02:19:25 pm",
  4950. "timestamp": 1476818365,
  4951. "type": "event",
  4952. "user_type": "agent",
  4953. "agent_id": "agarcia@kaloni.com"
  4954. },
  4955. {
  4956. "author_name": "Aline",
  4957. "text": "Sim mais alguém pode responder",
  4958. "date": "Tue, 10/18/16 02:20:00 pm",
  4959. "timestamp": 1476818400,
  4960. "user_type": "visitor",
  4961. "type": "message"
  4962. },
  4963. {
  4964. "text": "Aline left the chat.",
  4965. "date": "Tue, 10/18/16 02:22:58 pm",
  4966. "timestamp": 1476818578,
  4967. "type": "event",
  4968. "user_type": "visitor"
  4969. }
  4970. ],
  4971. "engagement": "auto_invite",
  4972. "started_timestamp": 1476817985,
  4973. "ended_timestamp": 1476818578,
  4974. "ended": "Tue, 10/18/16 02:22:58 pm"
  4975. },
  4976. {
  4977. "type": "chat",
  4978. "id": "OF89QBNG9Z",
  4979. "tickets": [],
  4980. "visitor_name": "Paciente",
  4981. "visitor_id": "S1476813857.f8f7b28955",
  4982. "visitor_ip": "189.134.106.47",
  4983. "visitor": {
  4984. "id": "S1476813857.f8f7b28955",
  4985. "name": "Paciente",
  4986. "ip": "189.134.106.47",
  4987. "city": "Naucalpan",
  4988. "region": "Mexico",
  4989. "country": "Mexico",
  4990. "country_code": "MX",
  4991. "timezone": "America/Chihuahua"
  4992. },
  4993. "agents": [
  4994. {
  4995. "display_name": "Esther Finkelstein",
  4996. "email": "efinkelstein@kaloni.com"
  4997. }
  4998. ],
  4999. "supervisors": [],
  5000. "rate": "not_rated",
  5001. "duration": 1382,
  5002. "chat_start_url": "http://www.kalonimedical.com/femme/acerca",
  5003. "referrer": "https://www.google.com.mx/",
  5004. "group": [
  5005. 0
  5006. ],
  5007. "started": "Tue, 10/18/16 02:10:26 pm",
  5008. "pending": false,
  5009. "tags": [],
  5010. "timezone": "America/Mexico_City",
  5011. "greeting": {
  5012. "id": 2921,
  5013. "name": "Returning visitor"
  5014. },
  5015. "messages": [
  5016. {
  5017. "author_name": "Esther Finkelstein",
  5018. "text": "¡Nos da gusto tenerlo de vuelta! ¿En qué puedo ayudarle?",
  5019. "date": "Tue, 10/18/16 02:10:26 pm",
  5020. "timestamp": 1476817826,
  5021. "agent_id": "efinkelstein@kaloni.com",
  5022. "user_type": "agent",
  5023. "type": "message",
  5024. "welcome_message": true
  5025. },
  5026. {
  5027. "author_name": "Paciente",
  5028. "text": "Hola! Me interesaría concertar una cita, sin embargo estoy apenas con una semana de haberme sometido a una cirugía mayor que era necesaria.",
  5029. "date": "Tue, 10/18/16 02:10:26 pm",
  5030. "timestamp": 1476817826,
  5031. "user_type": "visitor",
  5032. "type": "message"
  5033. },
  5034. {
  5035. "author_name": "Esther Finkelstein",
  5036. "text": "La caída de cabello se debe a distintos factores: puede ser genética, hereditaria, hormonal, por estrés etc. Por eso es necesaria una valoración, misma que determinará su tratamiento. \n¿Desea que lo agende?",
  5037. "date": "Tue, 10/18/16 02:10:45 pm",
  5038. "timestamp": 1476817845,
  5039. "agent_id": "efinkelstein@kaloni.com",
  5040. "user_type": "agent",
  5041. "type": "message"
  5042. },
  5043. {
  5044. "author_name": "Esther Finkelstein",
  5045. "text": "Para seguir el proceso le agradecería me proporcione los siguientes datos:\nNombre completo, correo (e- mail), fecha de nacimiento, y teléfono particular o celular.\nEstado donde radica.",
  5046. "date": "Tue, 10/18/16 02:10:48 pm",
  5047. "timestamp": 1476817848,
  5048. "agent_id": "efinkelstein@kaloni.com",
  5049. "user_type": "agent",
  5050. "type": "message"
  5051. },
  5052. {
  5053. "author_name": "Paciente",
  5054. "text": "Perdón no les he consultado para caída de cabello",
  5055. "date": "Tue, 10/18/16 02:11:45 pm",
  5056. "timestamp": 1476817905,
  5057. "user_type": "visitor",
  5058. "type": "message"
  5059. },
  5060. {
  5061. "author_name": "Esther Finkelstein",
  5062. "text": "en",
  5063. "date": "Tue, 10/18/16 02:11:58 pm",
  5064. "timestamp": 1476817918,
  5065. "agent_id": "efinkelstein@kaloni.com",
  5066. "user_type": "agent",
  5067. "type": "message"
  5068. },
  5069. {
  5070. "author_name": "Esther Finkelstein",
  5071. "text": "que es lo que le interesa",
  5072. "date": "Tue, 10/18/16 02:12:34 pm",
  5073. "timestamp": 1476817954,
  5074. "agent_id": "efinkelstein@kaloni.com",
  5075. "user_type": "agent",
  5076. "type": "message"
  5077. },
  5078. {
  5079. "author_name": "Esther Finkelstein",
  5080. "text": "para que quiere su valoración",
  5081. "date": "Tue, 10/18/16 02:13:07 pm",
  5082. "timestamp": 1476817987,
  5083. "agent_id": "efinkelstein@kaloni.com",
  5084. "user_type": "agent",
  5085. "type": "message"
  5086. },
  5087. {
  5088. "author_name": "Esther Finkelstein",
  5089. "text": "con gusto lo agendamos",
  5090. "date": "Tue, 10/18/16 02:13:47 pm",
  5091. "timestamp": 1476818027,
  5092. "agent_id": "efinkelstein@kaloni.com",
  5093. "user_type": "agent",
  5094. "type": "message"
  5095. },
  5096. {
  5097. "author_name": "Paciente",
  5098. "text": "Me interesaría un afinamiento de rostro",
  5099. "date": "Tue, 10/18/16 02:14:42 pm",
  5100. "timestamp": 1476818082,
  5101. "user_type": "visitor",
  5102. "type": "message"
  5103. },
  5104. {
  5105. "author_name": "Esther Finkelstein",
  5106. "text": "ok",
  5107. "date": "Tue, 10/18/16 02:14:58 pm",
  5108. "timestamp": 1476818098,
  5109. "agent_id": "efinkelstein@kaloni.com",
  5110. "user_type": "agent",
  5111. "type": "message"
  5112. },
  5113. {
  5114. "author_name": "Esther Finkelstein",
  5115. "text": "el horario es de lunes a viernes de 9 a 5",
  5116. "date": "Tue, 10/18/16 02:15:55 pm",
  5117. "timestamp": 1476818155,
  5118. "agent_id": "efinkelstein@kaloni.com",
  5119. "user_type": "agent",
  5120. "type": "message"
  5121. },
  5122. {
  5123. "author_name": "Paciente",
  5124. "text": "Cuánto tiempo después de la cirugía que acabo de tener sería conveniente consultarles para, si fuera necesario, someterme a una cirugía de afinamiento.",
  5125. "date": "Tue, 10/18/16 02:18:27 pm",
  5126. "timestamp": 1476818307,
  5127. "user_type": "visitor",
  5128. "type": "message"
  5129. },
  5130. {
  5131. "author_name": "Paciente",
  5132. "text": "El médico que me operó me dará de alta de 4 a 6 semanas ",
  5133. "date": "Tue, 10/18/16 02:19:06 pm",
  5134. "timestamp": 1476818346,
  5135. "user_type": "visitor",
  5136. "type": "message"
  5137. },
  5138. {
  5139. "author_name": "Esther Finkelstein",
  5140. "text": "deme un momento",
  5141. "date": "Tue, 10/18/16 02:19:27 pm",
  5142. "timestamp": 1476818367,
  5143. "agent_id": "efinkelstein@kaloni.com",
  5144. "user_type": "agent",
  5145. "type": "message"
  5146. },
  5147. {
  5148. "author_name": "Esther Finkelstein",
  5149. "text": "que cirujia le realizaron?",
  5150. "date": "Tue, 10/18/16 02:19:54 pm",
  5151. "timestamp": 1476818394,
  5152. "agent_id": "efinkelstein@kaloni.com",
  5153. "user_type": "agent",
  5154. "type": "message"
  5155. },
  5156. {
  5157. "author_name": "Paciente",
  5158. "text": "Me retiraron un riñon",
  5159. "date": "Tue, 10/18/16 02:22:19 pm",
  5160. "timestamp": 1476818539,
  5161. "user_type": "visitor",
  5162. "type": "message"
  5163. },
  5164. {
  5165. "author_name": "Paciente",
  5166. "text": "Me llamo Guadalupe Campos, tengo 47 años, mi correo lupitacampos @terra.com.mx",
  5167. "date": "Tue, 10/18/16 02:23:43 pm",
  5168. "timestamp": 1476818623,
  5169. "user_type": "visitor",
  5170. "type": "message"
  5171. },
  5172. {
  5173. "author_name": "Esther Finkelstein",
  5174. "text": "me da su telefono ? para marcarle",
  5175. "date": "Tue, 10/18/16 02:24:30 pm",
  5176. "timestamp": 1476818670,
  5177. "agent_id": "efinkelstein@kaloni.com",
  5178. "user_type": "agent",
  5179. "type": "message"
  5180. },
  5181. {
  5182. "author_name": "Esther Finkelstein",
  5183. "text": "ya consulte con el Medico",
  5184. "date": "Tue, 10/18/16 02:25:02 pm",
  5185. "timestamp": 1476818702,
  5186. "agent_id": "efinkelstein@kaloni.com",
  5187. "user_type": "agent",
  5188. "type": "message"
  5189. },
  5190. {
  5191. "author_name": "Esther Finkelstein",
  5192. "text": "si puede salir la pueden valorar cuándo guste",
  5193. "date": "Tue, 10/18/16 02:28:41 pm",
  5194. "timestamp": 1476818921,
  5195. "agent_id": "efinkelstein@kaloni.com",
  5196. "user_type": "agent",
  5197. "type": "message"
  5198. },
  5199. {
  5200. "author_name": "Esther Finkelstein",
  5201. "text": "la cirujia del rostro hasta pasar 6 meses",
  5202. "date": "Tue, 10/18/16 02:29:05 pm",
  5203. "timestamp": 1476818945,
  5204. "agent_id": "efinkelstein@kaloni.com",
  5205. "user_type": "agent",
  5206. "type": "message"
  5207. }
  5208. ],
  5209. "events": [
  5210. {
  5211. "author_name": "Esther Finkelstein",
  5212. "text": "¡Nos da gusto tenerlo de vuelta! ¿En qué puedo ayudarle?",
  5213. "date": "Tue, 10/18/16 02:10:26 pm",
  5214. "timestamp": 1476817826,
  5215. "agent_id": "efinkelstein@kaloni.com",
  5216. "user_type": "agent",
  5217. "type": "message",
  5218. "welcome_message": true
  5219. },
  5220. {
  5221. "author_name": "Paciente",
  5222. "text": "Hola! Me interesaría concertar una cita, sin embargo estoy apenas con una semana de haberme sometido a una cirugía mayor que era necesaria.",
  5223. "date": "Tue, 10/18/16 02:10:26 pm",
  5224. "timestamp": 1476817826,
  5225. "user_type": "visitor",
  5226. "type": "message"
  5227. },
  5228. {
  5229. "author_name": "Esther Finkelstein",
  5230. "text": "La caída de cabello se debe a distintos factores: puede ser genética, hereditaria, hormonal, por estrés etc. Por eso es necesaria una valoración, misma que determinará su tratamiento. \n¿Desea que lo agende?",
  5231. "date": "Tue, 10/18/16 02:10:45 pm",
  5232. "timestamp": 1476817845,
  5233. "agent_id": "efinkelstein@kaloni.com",
  5234. "user_type": "agent",
  5235. "type": "message"
  5236. },
  5237. {
  5238. "author_name": "Esther Finkelstein",
  5239. "text": "Para seguir el proceso le agradecería me proporcione los siguientes datos:\nNombre completo, correo (e- mail), fecha de nacimiento, y teléfono particular o celular.\nEstado donde radica.",
  5240. "date": "Tue, 10/18/16 02:10:48 pm",
  5241. "timestamp": 1476817848,
  5242. "agent_id": "efinkelstein@kaloni.com",
  5243. "user_type": "agent",
  5244. "type": "message"
  5245. },
  5246. {
  5247. "author_name": "Paciente",
  5248. "text": "Perdón no les he consultado para caída de cabello",
  5249. "date": "Tue, 10/18/16 02:11:45 pm",
  5250. "timestamp": 1476817905,
  5251. "user_type": "visitor",
  5252. "type": "message"
  5253. },
  5254. {
  5255. "author_name": "Esther Finkelstein",
  5256. "text": "en",
  5257. "date": "Tue, 10/18/16 02:11:58 pm",
  5258. "timestamp": 1476817918,
  5259. "agent_id": "efinkelstein@kaloni.com",
  5260. "user_type": "agent",
  5261. "type": "message"
  5262. },
  5263. {
  5264. "author_name": "Esther Finkelstein",
  5265. "text": "que es lo que le interesa",
  5266. "date": "Tue, 10/18/16 02:12:34 pm",
  5267. "timestamp": 1476817954,
  5268. "agent_id": "efinkelstein@kaloni.com",
  5269. "user_type": "agent",
  5270. "type": "message"
  5271. },
  5272. {
  5273. "author_name": "Esther Finkelstein",
  5274. "text": "para que quiere su valoración",
  5275. "date": "Tue, 10/18/16 02:13:07 pm",
  5276. "timestamp": 1476817987,
  5277. "agent_id": "efinkelstein@kaloni.com",
  5278. "user_type": "agent",
  5279. "type": "message"
  5280. },
  5281. {
  5282. "author_name": "Esther Finkelstein",
  5283. "text": "con gusto lo agendamos",
  5284. "date": "Tue, 10/18/16 02:13:47 pm",
  5285. "timestamp": 1476818027,
  5286. "agent_id": "efinkelstein@kaloni.com",
  5287. "user_type": "agent",
  5288. "type": "message"
  5289. },
  5290. {
  5291. "author_name": "Paciente",
  5292. "text": "Me interesaría un afinamiento de rostro",
  5293. "date": "Tue, 10/18/16 02:14:42 pm",
  5294. "timestamp": 1476818082,
  5295. "user_type": "visitor",
  5296. "type": "message"
  5297. },
  5298. {
  5299. "author_name": "Esther Finkelstein",
  5300. "text": "ok",
  5301. "date": "Tue, 10/18/16 02:14:58 pm",
  5302. "timestamp": 1476818098,
  5303. "agent_id": "efinkelstein@kaloni.com",
  5304. "user_type": "agent",
  5305. "type": "message"
  5306. },
  5307. {
  5308. "author_name": "Esther Finkelstein",
  5309. "text": "el horario es de lunes a viernes de 9 a 5",
  5310. "date": "Tue, 10/18/16 02:15:55 pm",
  5311. "timestamp": 1476818155,
  5312. "agent_id": "efinkelstein@kaloni.com",
  5313. "user_type": "agent",
  5314. "type": "message"
  5315. },
  5316. {
  5317. "author_name": "Paciente",
  5318. "text": "Cuánto tiempo después de la cirugía que acabo de tener sería conveniente consultarles para, si fuera necesario, someterme a una cirugía de afinamiento.",
  5319. "date": "Tue, 10/18/16 02:18:27 pm",
  5320. "timestamp": 1476818307,
  5321. "user_type": "visitor",
  5322. "type": "message"
  5323. },
  5324. {
  5325. "author_name": "Paciente",
  5326. "text": "El médico que me operó me dará de alta de 4 a 6 semanas ",
  5327. "date": "Tue, 10/18/16 02:19:06 pm",
  5328. "timestamp": 1476818346,
  5329. "user_type": "visitor",
  5330. "type": "message"
  5331. },
  5332. {
  5333. "author_name": "Esther Finkelstein",
  5334. "text": "deme un momento",
  5335. "date": "Tue, 10/18/16 02:19:27 pm",
  5336. "timestamp": 1476818367,
  5337. "agent_id": "efinkelstein@kaloni.com",
  5338. "user_type": "agent",
  5339. "type": "message"
  5340. },
  5341. {
  5342. "author_name": "Esther Finkelstein",
  5343. "text": "que cirujia le realizaron?",
  5344. "date": "Tue, 10/18/16 02:19:54 pm",
  5345. "timestamp": 1476818394,
  5346. "agent_id": "efinkelstein@kaloni.com",
  5347. "user_type": "agent",
  5348. "type": "message"
  5349. },
  5350. {
  5351. "author_name": "Paciente",
  5352. "text": "Me retiraron un riñon",
  5353. "date": "Tue, 10/18/16 02:22:19 pm",
  5354. "timestamp": 1476818539,
  5355. "user_type": "visitor",
  5356. "type": "message"
  5357. },
  5358. {
  5359. "author_name": "Paciente",
  5360. "text": "Me llamo Guadalupe Campos, tengo 47 años, mi correo lupitacampos @terra.com.mx",
  5361. "date": "Tue, 10/18/16 02:23:43 pm",
  5362. "timestamp": 1476818623,
  5363. "user_type": "visitor",
  5364. "type": "message"
  5365. },
  5366. {
  5367. "author_name": "Esther Finkelstein",
  5368. "text": "me da su telefono ? para marcarle",
  5369. "date": "Tue, 10/18/16 02:24:30 pm",
  5370. "timestamp": 1476818670,
  5371. "agent_id": "efinkelstein@kaloni.com",
  5372. "user_type": "agent",
  5373. "type": "message"
  5374. },
  5375. {
  5376. "author_name": "Esther Finkelstein",
  5377. "text": "ya consulte con el Medico",
  5378. "date": "Tue, 10/18/16 02:25:02 pm",
  5379. "timestamp": 1476818702,
  5380. "agent_id": "efinkelstein@kaloni.com",
  5381. "user_type": "agent",
  5382. "type": "message"
  5383. },
  5384. {
  5385. "author_name": "Esther Finkelstein",
  5386. "text": "si puede salir la pueden valorar cuándo guste",
  5387. "date": "Tue, 10/18/16 02:28:41 pm",
  5388. "timestamp": 1476818921,
  5389. "agent_id": "efinkelstein@kaloni.com",
  5390. "user_type": "agent",
  5391. "type": "message"
  5392. },
  5393. {
  5394. "author_name": "Esther Finkelstein",
  5395. "text": "la cirujia del rostro hasta pasar 6 meses",
  5396. "date": "Tue, 10/18/16 02:29:05 pm",
  5397. "timestamp": 1476818945,
  5398. "agent_id": "efinkelstein@kaloni.com",
  5399. "user_type": "agent",
  5400. "type": "message"
  5401. },
  5402. {
  5403. "text": "Paciente left the chat.",
  5404. "date": "Tue, 10/18/16 02:33:28 pm",
  5405. "timestamp": 1476819208,
  5406. "type": "event",
  5407. "user_type": "visitor"
  5408. }
  5409. ],
  5410. "engagement": "auto_invite",
  5411. "started_timestamp": 1476817826,
  5412. "ended_timestamp": 1476819208,
  5413. "ended": "Tue, 10/18/16 02:33:28 pm"
  5414. },
  5415. {
  5416. "type": "chat",
  5417. "id": "OF89TBVMJI",
  5418. "tickets": [],
  5419. "visitor_name": "Paciente",
  5420. "visitor_id": "S1476815968.af4dae9905",
  5421. "visitor_ip": "189.155.43.22",
  5422. "visitor": {
  5423. "id": "S1476815968.af4dae9905",
  5424. "name": "Paciente",
  5425. "ip": "189.155.43.22",
  5426. "city": "Chihuahua",
  5427. "region": "Chihuahua",
  5428. "country": "Mexico",
  5429. "country_code": "MX",
  5430. "timezone": "America/Chihuahua"
  5431. },
  5432. "agents": [
  5433. {
  5434. "display_name": "Aldo García",
  5435. "email": "agarcia@kaloni.com"
  5436. }
  5437. ],
  5438. "supervisors": [],
  5439. "rate": "not_rated",
  5440. "duration": 50,
  5441. "chat_start_url": "http://www.kaloni.com/mx",
  5442. "group": [
  5443. 4
  5444. ],
  5445. "started": "Tue, 10/18/16 02:04:26 pm",
  5446. "pending": false,
  5447. "tags": [],
  5448. "timezone": "America/Mexico_City",
  5449. "greeting": {
  5450. "id": 8145,
  5451. "name": "Returning visitor"
  5452. },
  5453. "messages": [
  5454. {
  5455. "author_name": "Aldo García",
  5456. "text": "¡Nos da gusto tenerlo de vuelta!",
  5457. "date": "Tue, 10/18/16 02:04:26 pm",
  5458. "timestamp": 1476817466,
  5459. "agent_id": "agarcia@kaloni.com",
  5460. "user_type": "agent",
  5461. "type": "message",
  5462. "welcome_message": true
  5463. },
  5464. {
  5465. "author_name": "Paciente",
  5466. "text": "gracias ya agende mi cita",
  5467. "date": "Tue, 10/18/16 02:04:26 pm",
  5468. "timestamp": 1476817466,
  5469. "user_type": "visitor",
  5470. "type": "message"
  5471. },
  5472. {
  5473. "author_name": "Aldo García",
  5474. "text": "Ok",
  5475. "date": "Tue, 10/18/16 02:04:51 pm",
  5476. "timestamp": 1476817491,
  5477. "agent_id": "agarcia@kaloni.com",
  5478. "user_type": "agent",
  5479. "type": "message"
  5480. },
  5481. {
  5482. "author_name": "Aldo García",
  5483. "text": "Excelente Tarde",
  5484. "date": "Tue, 10/18/16 02:04:57 pm",
  5485. "timestamp": 1476817497,
  5486. "agent_id": "agarcia@kaloni.com",
  5487. "user_type": "agent",
  5488. "type": "message"
  5489. }
  5490. ],
  5491. "events": [
  5492. {
  5493. "author_name": "Aldo García",
  5494. "text": "¡Nos da gusto tenerlo de vuelta!",
  5495. "date": "Tue, 10/18/16 02:04:26 pm",
  5496. "timestamp": 1476817466,
  5497. "agent_id": "agarcia@kaloni.com",
  5498. "user_type": "agent",
  5499. "type": "message",
  5500. "welcome_message": true
  5501. },
  5502. {
  5503. "author_name": "Paciente",
  5504. "text": "gracias ya agende mi cita",
  5505. "date": "Tue, 10/18/16 02:04:26 pm",
  5506. "timestamp": 1476817466,
  5507. "user_type": "visitor",
  5508. "type": "message"
  5509. },
  5510. {
  5511. "author_name": "Aldo García",
  5512. "text": "Ok",
  5513. "date": "Tue, 10/18/16 02:04:51 pm",
  5514. "timestamp": 1476817491,
  5515. "agent_id": "agarcia@kaloni.com",
  5516. "user_type": "agent",
  5517. "type": "message"
  5518. },
  5519. {
  5520. "author_name": "Aldo García",
  5521. "text": "Excelente Tarde",
  5522. "date": "Tue, 10/18/16 02:04:57 pm",
  5523. "timestamp": 1476817497,
  5524. "agent_id": "agarcia@kaloni.com",
  5525. "user_type": "agent",
  5526. "type": "message"
  5527. },
  5528. {
  5529. "text": "Paciente left the chat.",
  5530. "date": "Tue, 10/18/16 02:05:16 pm",
  5531. "timestamp": 1476817516,
  5532. "type": "event",
  5533. "user_type": "visitor"
  5534. }
  5535. ],
  5536. "engagement": "auto_invite",
  5537. "started_timestamp": 1476817466,
  5538. "ended_timestamp": 1476817516,
  5539. "ended": "Tue, 10/18/16 02:05:16 pm"
  5540. },
  5541. {
  5542. "type": "chat",
  5543. "id": "OF89OB1E16",
  5544. "tickets": [],
  5545. "visitor_name": "Usted",
  5546. "visitor_id": "S1474305992.4772d7d093",
  5547. "visitor_ip": "189.186.136.126",
  5548. "visitor": {
  5549. "id": "S1474305992.4772d7d093",
  5550. "name": "Usted",
  5551. "ip": "189.186.136.126",
  5552. "city": "Mazatlán",
  5553. "region": "Sinaloa",
  5554. "country": "Mexico",
  5555. "country_code": "MX",
  5556. "timezone": "America/Mazatlan"
  5557. },
  5558. "agents": [
  5559. {
  5560. "display_name": "Gabriela Morales",
  5561. "email": "gmorales@kaloni.com"
  5562. }
  5563. ],
  5564. "supervisors": [],
  5565. "rate": "not_rated",
  5566. "duration": 373,
  5567. "chat_start_url": "http://www.kaloni.com/mx",
  5568. "group": [
  5569. 4
  5570. ],
  5571. "started": "Tue, 10/18/16 01:59:33 pm",
  5572. "pending": false,
  5573. "tags": [],
  5574. "timezone": "America/Mexico_City",
  5575. "greeting": {
  5576. "id": 8143,
  5577. "name": "Time on site: 10 sec"
  5578. },
  5579. "messages": [
  5580. {
  5581. "author_name": "Gabriela Morales",
  5582. "text": "¡Hola! ¿En qué puedo ayudarle?",
  5583. "date": "Tue, 10/18/16 01:59:33 pm",
  5584. "timestamp": 1476817173,
  5585. "agent_id": "gmorales@kaloni.com",
  5586. "user_type": "agent",
  5587. "type": "message",
  5588. "welcome_message": true
  5589. },
  5590. {
  5591. "author_name": "Usted",
  5592. "text": "ya me habían cotizado anteriormente y quisiera agenda cita para hacerme el tratamiento en mexico d.f",
  5593. "date": "Tue, 10/18/16 01:59:33 pm",
  5594. "timestamp": 1476817173,
  5595. "user_type": "visitor",
  5596. "type": "message"
  5597. },
  5598. {
  5599. "author_name": "Usted",
  5600. "text": "me había contactado con veronica morales",
  5601. "date": "Tue, 10/18/16 01:59:59 pm",
  5602. "timestamp": 1476817199,
  5603. "user_type": "visitor",
  5604. "type": "message"
  5605. },
  5606. {
  5607. "author_name": "Gabriela Morales",
  5608. "text": "Hola",
  5609. "date": "Tue, 10/18/16 02:00:08 pm",
  5610. "timestamp": 1476817208,
  5611. "agent_id": "gmorales@kaloni.com",
  5612. "user_type": "agent",
  5613. "type": "message"
  5614. },
  5615. {
  5616. "author_name": "Gabriela Morales",
  5617. "text": "Ok, me ayuda con su correo electrónico",
  5618. "date": "Tue, 10/18/16 02:00:22 pm",
  5619. "timestamp": 1476817222,
  5620. "agent_id": "gmorales@kaloni.com",
  5621. "user_type": "agent",
  5622. "type": "message"
  5623. },
  5624. {
  5625. "author_name": "Usted",
  5626. "text": "joaquinperusquia@me.com",
  5627. "date": "Tue, 10/18/16 02:00:47 pm",
  5628. "timestamp": 1476817247,
  5629. "user_type": "visitor",
  5630. "type": "message"
  5631. },
  5632. {
  5633. "author_name": "Gabriela Morales",
  5634. "text": "Deme un momento",
  5635. "date": "Tue, 10/18/16 02:00:54 pm",
  5636. "timestamp": 1476817254,
  5637. "agent_id": "gmorales@kaloni.com",
  5638. "user_type": "agent",
  5639. "type": "message"
  5640. },
  5641. {
  5642. "author_name": "Gabriela Morales",
  5643. "text": "Le confirmo su teléfono para que la Srta. Verónica Morales, se comunique con usted",
  5644. "date": "Tue, 10/18/16 02:02:28 pm",
  5645. "timestamp": 1476817348,
  5646. "agent_id": "gmorales@kaloni.com",
  5647. "user_type": "agent",
  5648. "type": "message"
  5649. },
  5650. {
  5651. "author_name": "Gabriela Morales",
  5652. "text": "66 9150 0358",
  5653. "date": "Tue, 10/18/16 02:02:34 pm",
  5654. "timestamp": 1476817354,
  5655. "agent_id": "gmorales@kaloni.com",
  5656. "user_type": "agent",
  5657. "type": "message"
  5658. },
  5659. {
  5660. "author_name": "Usted",
  5661. "text": "si dile que si porfavor me marca a las 5.30 hora del df porfavor",
  5662. "date": "Tue, 10/18/16 02:03:34 pm",
  5663. "timestamp": 1476817414,
  5664. "user_type": "visitor",
  5665. "type": "message"
  5666. },
  5667. {
  5668. "author_name": "Gabriela Morales",
  5669. "text": "Claro",
  5670. "date": "Tue, 10/18/16 02:03:40 pm",
  5671. "timestamp": 1476817420,
  5672. "agent_id": "gmorales@kaloni.com",
  5673. "user_type": "agent",
  5674. "type": "message"
  5675. },
  5676. {
  5677. "author_name": "Gabriela Morales",
  5678. "text": "Ella se comunica con usted",
  5679. "date": "Tue, 10/18/16 02:03:55 pm",
  5680. "timestamp": 1476817435,
  5681. "agent_id": "gmorales@kaloni.com",
  5682. "user_type": "agent",
  5683. "type": "message"
  5684. },
  5685. {
  5686. "author_name": "Gabriela Morales",
  5687. "text": "De su teléfono personal, ya que su hora de salida es a las 4pm",
  5688. "date": "Tue, 10/18/16 02:04:10 pm",
  5689. "timestamp": 1476817450,
  5690. "agent_id": "gmorales@kaloni.com",
  5691. "user_type": "agent",
  5692. "type": "message"
  5693. },
  5694. {
  5695. "author_name": "Gabriela Morales",
  5696. "text": "Le parece bien?",
  5697. "date": "Tue, 10/18/16 02:04:16 pm",
  5698. "timestamp": 1476817456,
  5699. "agent_id": "gmorales@kaloni.com",
  5700. "user_type": "agent",
  5701. "type": "message"
  5702. }
  5703. ],
  5704. "events": [
  5705. {
  5706. "author_name": "Gabriela Morales",
  5707. "text": "¡Hola! ¿En qué puedo ayudarle?",
  5708. "date": "Tue, 10/18/16 01:59:33 pm",
  5709. "timestamp": 1476817173,
  5710. "agent_id": "gmorales@kaloni.com",
  5711. "user_type": "agent",
  5712. "type": "message",
  5713. "welcome_message": true
  5714. },
  5715. {
  5716. "author_name": "Usted",
  5717. "text": "ya me habían cotizado anteriormente y quisiera agenda cita para hacerme el tratamiento en mexico d.f",
  5718. "date": "Tue, 10/18/16 01:59:33 pm",
  5719. "timestamp": 1476817173,
  5720. "user_type": "visitor",
  5721. "type": "message"
  5722. },
  5723. {
  5724. "author_name": "Usted",
  5725. "text": "me había contactado con veronica morales",
  5726. "date": "Tue, 10/18/16 01:59:59 pm",
  5727. "timestamp": 1476817199,
  5728. "user_type": "visitor",
  5729. "type": "message"
  5730. },
  5731. {
  5732. "author_name": "Gabriela Morales",
  5733. "text": "Hola",
  5734. "date": "Tue, 10/18/16 02:00:08 pm",
  5735. "timestamp": 1476817208,
  5736. "agent_id": "gmorales@kaloni.com",
  5737. "user_type": "agent",
  5738. "type": "message"
  5739. },
  5740. {
  5741. "author_name": "Gabriela Morales",
  5742. "text": "Ok, me ayuda con su correo electrónico",
  5743. "date": "Tue, 10/18/16 02:00:22 pm",
  5744. "timestamp": 1476817222,
  5745. "agent_id": "gmorales@kaloni.com",
  5746. "user_type": "agent",
  5747. "type": "message"
  5748. },
  5749. {
  5750. "author_name": "Usted",
  5751. "text": "joaquinperusquia@me.com",
  5752. "date": "Tue, 10/18/16 02:00:47 pm",
  5753. "timestamp": 1476817247,
  5754. "user_type": "visitor",
  5755. "type": "message"
  5756. },
  5757. {
  5758. "author_name": "Gabriela Morales",
  5759. "text": "Deme un momento",
  5760. "date": "Tue, 10/18/16 02:00:54 pm",
  5761. "timestamp": 1476817254,
  5762. "agent_id": "gmorales@kaloni.com",
  5763. "user_type": "agent",
  5764. "type": "message"
  5765. },
  5766. {
  5767. "author_name": "Gabriela Morales",
  5768. "text": "Le confirmo su teléfono para que la Srta. Verónica Morales, se comunique con usted",
  5769. "date": "Tue, 10/18/16 02:02:28 pm",
  5770. "timestamp": 1476817348,
  5771. "agent_id": "gmorales@kaloni.com",
  5772. "user_type": "agent",
  5773. "type": "message"
  5774. },
  5775. {
  5776. "author_name": "Gabriela Morales",
  5777. "text": "66 9150 0358",
  5778. "date": "Tue, 10/18/16 02:02:34 pm",
  5779. "timestamp": 1476817354,
  5780. "agent_id": "gmorales@kaloni.com",
  5781. "user_type": "agent",
  5782. "type": "message"
  5783. },
  5784. {
  5785. "author_name": "Usted",
  5786. "text": "si dile que si porfavor me marca a las 5.30 hora del df porfavor",
  5787. "date": "Tue, 10/18/16 02:03:34 pm",
  5788. "timestamp": 1476817414,
  5789. "user_type": "visitor",
  5790. "type": "message"
  5791. },
  5792. {
  5793. "author_name": "Gabriela Morales",
  5794. "text": "Claro",
  5795. "date": "Tue, 10/18/16 02:03:40 pm",
  5796. "timestamp": 1476817420,
  5797. "agent_id": "gmorales@kaloni.com",
  5798. "user_type": "agent",
  5799. "type": "message"
  5800. },
  5801. {
  5802. "author_name": "Gabriela Morales",
  5803. "text": "Ella se comunica con usted",
  5804. "date": "Tue, 10/18/16 02:03:55 pm",
  5805. "timestamp": 1476817435,
  5806. "agent_id": "gmorales@kaloni.com",
  5807. "user_type": "agent",
  5808. "type": "message"
  5809. },
  5810. {
  5811. "author_name": "Gabriela Morales",
  5812. "text": "De su teléfono personal, ya que su hora de salida es a las 4pm",
  5813. "date": "Tue, 10/18/16 02:04:10 pm",
  5814. "timestamp": 1476817450,
  5815. "agent_id": "gmorales@kaloni.com",
  5816. "user_type": "agent",
  5817. "type": "message"
  5818. },
  5819. {
  5820. "author_name": "Gabriela Morales",
  5821. "text": "Le parece bien?",
  5822. "date": "Tue, 10/18/16 02:04:16 pm",
  5823. "timestamp": 1476817456,
  5824. "agent_id": "gmorales@kaloni.com",
  5825. "user_type": "agent",
  5826. "type": "message"
  5827. },
  5828. {
  5829. "text": "Usted left the chat.",
  5830. "date": "Tue, 10/18/16 02:05:46 pm",
  5831. "timestamp": 1476817546,
  5832. "type": "event",
  5833. "user_type": "visitor"
  5834. }
  5835. ],
  5836. "engagement": "auto_invite",
  5837. "started_timestamp": 1476817173,
  5838. "ended_timestamp": 1476817546,
  5839. "ended": "Tue, 10/18/16 02:05:46 pm"
  5840. },
  5841. {
  5842. "type": "chat",
  5843. "id": "OF89AAPVTP",
  5844. "tickets": [],
  5845. "visitor_name": "Usted",
  5846. "visitor_id": "S1476816459.7799bc043d",
  5847. "visitor_ip": "73.76.231.59",
  5848. "visitor": {
  5849. "id": "S1476816459.7799bc043d",
  5850. "name": "Usted",
  5851. "ip": "73.76.231.59",
  5852. "city": "Houston",
  5853. "region": "Texas",
  5854. "country": "United States",
  5855. "country_code": "US",
  5856. "timezone": "America/Chicago"
  5857. },
  5858. "agents": [
  5859. {
  5860. "display_name": "Jeynis Llanes",
  5861. "email": "jllanes@kaloni.com"
  5862. },
  5863. {
  5864. "display_name": "Gabriela Morales",
  5865. "email": "gmorales@kaloni.com"
  5866. }
  5867. ],
  5868. "supervisors": [],
  5869. "rate": "not_rated",
  5870. "duration": 163,
  5871. "chat_start_url": "http://www.kaloni.com/mx/nosotros/tecnica?utm_source=paidsearch&utm_medium=google&utm_campaign=tratamientocalviciemx&gclid=CjwKEAjwkJfABRDnhbPlx6WI4ncSJADMQqxd8770sz60klOGfYhqnBXH7yywGeqZESoAeR0PcuKJwBoCnmzw_wcB",
  5872. "referrer": "https://www.google.com/",
  5873. "group": [
  5874. 4
  5875. ],
  5876. "started": "Tue, 10/18/16 01:48:51 pm",
  5877. "pending": false,
  5878. "tags": [],
  5879. "timezone": "America/Mexico_City",
  5880. "greeting": {
  5881. "id": 8143,
  5882. "name": "Time on site: 10 sec"
  5883. },
  5884. "messages": [
  5885. {
  5886. "author_name": "Jeynis Llanes",
  5887. "text": "¡Hola! ¿En qué puedo ayudarle?",
  5888. "date": "Tue, 10/18/16 01:48:51 pm",
  5889. "timestamp": 1476816531,
  5890. "agent_id": "jllanes@kaloni.com",
  5891. "user_type": "agent",
  5892. "type": "message",
  5893. "welcome_message": true
  5894. },
  5895. {
  5896. "author_name": "Usted",
  5897. "text": "Hacen el tratamiento con plaquetas para la alopecia ",
  5898. "date": "Tue, 10/18/16 01:48:51 pm",
  5899. "timestamp": 1476816531,
  5900. "user_type": "visitor",
  5901. "type": "message"
  5902. },
  5903. {
  5904. "author_name": "Gabriela Morales",
  5905. "text": "Hola",
  5906. "date": "Tue, 10/18/16 01:51:21 pm",
  5907. "timestamp": 1476816681,
  5908. "agent_id": "gmorales@kaloni.com",
  5909. "user_type": "agent",
  5910. "type": "message"
  5911. }
  5912. ],
  5913. "events": [
  5914. {
  5915. "author_name": "Jeynis Llanes",
  5916. "text": "¡Hola! ¿En qué puedo ayudarle?",
  5917. "date": "Tue, 10/18/16 01:48:51 pm",
  5918. "timestamp": 1476816531,
  5919. "agent_id": "jllanes@kaloni.com",
  5920. "user_type": "agent",
  5921. "type": "message",
  5922. "welcome_message": true
  5923. },
  5924. {
  5925. "author_name": "Usted",
  5926. "text": "Hacen el tratamiento con plaquetas para la alopecia ",
  5927. "date": "Tue, 10/18/16 01:48:51 pm",
  5928. "timestamp": 1476816531,
  5929. "user_type": "visitor",
  5930. "type": "message"
  5931. },
  5932. {
  5933. "text": "The chat was transferred to Gabriela Morales because Jeynis Llanes had not replied for 2 minutes.",
  5934. "date": "Tue, 10/18/16 01:50:56 pm",
  5935. "timestamp": 1476816656,
  5936. "type": "event",
  5937. "user_type": "agent",
  5938. "agent_id": "jllanes@kaloni.com"
  5939. },
  5940. {
  5941. "author_name": "Gabriela Morales",
  5942. "text": "Hola",
  5943. "date": "Tue, 10/18/16 01:51:21 pm",
  5944. "timestamp": 1476816681,
  5945. "agent_id": "gmorales@kaloni.com",
  5946. "user_type": "agent",
  5947. "type": "message"
  5948. },
  5949. {
  5950. "text": "Usted left the chat.",
  5951. "date": "Tue, 10/18/16 01:51:34 pm",
  5952. "timestamp": 1476816694,
  5953. "type": "event",
  5954. "user_type": "visitor"
  5955. }
  5956. ],
  5957. "engagement": "auto_invite",
  5958. "started_timestamp": 1476816531,
  5959. "ended_timestamp": 1476816694,
  5960. "ended": "Tue, 10/18/16 01:51:34 pm"
  5961. },
  5962. {
  5963. "type": "chat",
  5964. "id": "OF79ZAYIT2",
  5965. "tickets": [],
  5966. "visitor_name": "Paciente",
  5967. "visitor_id": "S1476815968.af4dae9905",
  5968. "visitor_ip": "189.155.43.22",
  5969. "visitor": {
  5970. "id": "S1476815968.af4dae9905",
  5971. "name": "Paciente",
  5972. "ip": "189.155.43.22",
  5973. "city": "Chihuahua",
  5974. "region": "Chihuahua",
  5975. "country": "Mexico",
  5976. "country_code": "MX",
  5977. "timezone": "America/Chihuahua"
  5978. },
  5979. "agents": [
  5980. {
  5981. "display_name": "Aldo García",
  5982. "email": "agarcia@kaloni.com"
  5983. }
  5984. ],
  5985. "supervisors": [],
  5986. "rate": "not_rated",
  5987. "duration": 795,
  5988. "chat_start_url": "http://www.kaloni.com/resultados/faq",
  5989. "referrer": "http://www.google.com.mx/url?sa=t&rct=j&q=&esrc=s&source=web&cd=2&cad=rja&uact=8&ved=0ahUKEwir-oGUgOXPAhXMy4MKHV2gBeoQFggsMAE&url=http%3A%2F%2Fwww.kaloni.com%2Fresultados%2Ffaq&usg=AFQjCNHLy-xNu6vuc1uNX07JDjxq_zqfRQ&bvm=bv.135974163,d.amc",
  5990. "group": [
  5991. 0
  5992. ],
  5993. "started": "Tue, 10/18/16 01:40:25 pm",
  5994. "pending": false,
  5995. "tags": [],
  5996. "timezone": "America/Mexico_City",
  5997. "greeting": {
  5998. "id": 2911,
  5999. "name": "Time on site: 10 sec"
  6000. },
  6001. "messages": [
  6002. {
  6003. "author_name": "Aldo García",
  6004. "text": "¡Buenas tardes! Estoy en línea y con gusto lo atenderé",
  6005. "date": "Tue, 10/18/16 01:40:25 pm",
  6006. "timestamp": 1476816025,
  6007. "agent_id": "agarcia@kaloni.com",
  6008. "user_type": "agent",
  6009. "type": "message",
  6010. "welcome_message": true
  6011. },
  6012. {
  6013. "author_name": "Paciente",
  6014. "text": "HOLA",
  6015. "date": "Tue, 10/18/16 01:40:25 pm",
  6016. "timestamp": 1476816025,
  6017. "user_type": "visitor",
  6018. "type": "message"
  6019. },
  6020. {
  6021. "author_name": "Aldo García",
  6022. "text": "hola Buenas Tardes",
  6023. "date": "Tue, 10/18/16 01:40:44 pm",
  6024. "timestamp": 1476816044,
  6025. "agent_id": "agarcia@kaloni.com",
  6026. "user_type": "agent",
  6027. "type": "message"
  6028. },
  6029. {
  6030. "author_name": "Paciente",
  6031. "text": "que precio tienen los microinjertos",
  6032. "date": "Tue, 10/18/16 01:41:00 pm",
  6033. "timestamp": 1476816060,
  6034. "user_type": "visitor",
  6035. "type": "message"
  6036. },
  6037. {
  6038. "author_name": "Aldo García",
  6039. "text": "¿Con quien tengo el gusto?",
  6040. "date": "Tue, 10/18/16 01:41:01 pm",
  6041. "timestamp": 1476816061,
  6042. "agent_id": "agarcia@kaloni.com",
  6043. "user_type": "agent",
  6044. "type": "message"
  6045. },
  6046. {
  6047. "author_name": "Paciente",
  6048. "text": "para las entradas",
  6049. "date": "Tue, 10/18/16 01:41:04 pm",
  6050. "timestamp": 1476816064,
  6051. "user_type": "visitor",
  6052. "type": "message"
  6053. },
  6054. {
  6055. "author_name": "Paciente",
  6056. "text": "David velez",
  6057. "date": "Tue, 10/18/16 01:41:12 pm",
  6058. "timestamp": 1476816072,
  6059. "user_type": "visitor",
  6060. "type": "message"
  6061. },
  6062. {
  6063. "author_name": "Paciente",
  6064. "text": "mucho gusto",
  6065. "date": "Tue, 10/18/16 01:41:20 pm",
  6066. "timestamp": 1476816080,
  6067. "user_type": "visitor",
  6068. "type": "message"
  6069. },
  6070. {
  6071. "author_name": "Aldo García",
  6072. "text": "Un placer Sr Velez",
  6073. "date": "Tue, 10/18/16 01:41:54 pm",
  6074. "timestamp": 1476816114,
  6075. "agent_id": "agarcia@kaloni.com",
  6076. "user_type": "agent",
  6077. "type": "message"
  6078. },
  6079. {
  6080. "author_name": "Aldo García",
  6081. "text": "Le comento El precio depende de cada paciente y se determina por una valoración, donde uno de nuestros especialistas evaluará su caso, veremos qué tipo de tratamiento necesita en caso de ser candidato a microinjerto y la cantidad de cabellos que requiera determinará el costo del procedimiento.\n\nLa caída del cabello se debe a distintos factores, es por eso que necesitamos ver qué tipo de tratamiento necesita.",
  6082. "date": "Tue, 10/18/16 01:42:03 pm",
  6083. "timestamp": 1476816123,
  6084. "agent_id": "agarcia@kaloni.com",
  6085. "user_type": "agent",
  6086. "type": "message"
  6087. },
  6088. {
  6089. "author_name": "Paciente",
  6090. "text": "el precio es por pelo o por folículo??",
  6091. "date": "Tue, 10/18/16 01:43:26 pm",
  6092. "timestamp": 1476816206,
  6093. "user_type": "visitor",
  6094. "type": "message"
  6095. },
  6096. {
  6097. "author_name": "Paciente",
  6098. "text": "mi problema es genético toda mi familia es de entradas grandes",
  6099. "date": "Tue, 10/18/16 01:45:21 pm",
  6100. "timestamp": 1476816321,
  6101. "user_type": "visitor",
  6102. "type": "message"
  6103. },
  6104. {
  6105. "author_name": "Aldo García",
  6106. "text": "El precio es por foliculo",
  6107. "date": "Tue, 10/18/16 01:45:33 pm",
  6108. "timestamp": 1476816333,
  6109. "agent_id": "agarcia@kaloni.com",
  6110. "user_type": "agent",
  6111. "type": "message"
  6112. },
  6113. {
  6114. "author_name": "Aldo García",
  6115. "text": "Usted acude a su cita de valoracion sin costo donde nuestro medico especialista le estaria indicando cual seria el mas adecuado y de igual manera le mencionara las promociones que tenemos vigente",
  6116. "date": "Tue, 10/18/16 01:46:20 pm",
  6117. "timestamp": 1476816380,
  6118. "agent_id": "agarcia@kaloni.com",
  6119. "user_type": "agent",
  6120. "type": "message"
  6121. },
  6122. {
  6123. "author_name": "Aldo García",
  6124. "text": "Aqui en Kaloni ya comenzamos por el buen fin",
  6125. "date": "Tue, 10/18/16 01:46:33 pm",
  6126. "timestamp": 1476816393,
  6127. "agent_id": "agarcia@kaloni.com",
  6128. "user_type": "agent",
  6129. "type": "message"
  6130. },
  6131. {
  6132. "author_name": "Aldo García",
  6133. "text": "La cita de valoración es SIN COSTO, solamente requiere previa cita. ¿Desea agendar?",
  6134. "date": "Tue, 10/18/16 01:47:02 pm",
  6135. "timestamp": 1476816422,
  6136. "agent_id": "agarcia@kaloni.com",
  6137. "user_type": "agent",
  6138. "type": "message"
  6139. },
  6140. {
  6141. "author_name": "Paciente",
  6142. "text": "otra duda se tiene que rapar",
  6143. "date": "Tue, 10/18/16 01:47:13 pm",
  6144. "timestamp": 1476816433,
  6145. "user_type": "visitor",
  6146. "type": "message"
  6147. },
  6148. {
  6149. "author_name": "Paciente",
  6150. "text": "??",
  6151. "date": "Tue, 10/18/16 01:47:14 pm",
  6152. "timestamp": 1476816434,
  6153. "user_type": "visitor",
  6154. "type": "message"
  6155. },
  6156. {
  6157. "author_name": "Aldo García",
  6158. "text": "No Sr",
  6159. "date": "Tue, 10/18/16 01:48:02 pm",
  6160. "timestamp": 1476816482,
  6161. "agent_id": "agarcia@kaloni.com",
  6162. "user_type": "agent",
  6163. "type": "message"
  6164. },
  6165. {
  6166. "author_name": "Aldo García",
  6167. "text": "En caso de ser necesario se realiza en la Sucursal",
  6168. "date": "Tue, 10/18/16 01:48:15 pm",
  6169. "timestamp": 1476816495,
  6170. "agent_id": "agarcia@kaloni.com",
  6171. "user_type": "agent",
  6172. "type": "message"
  6173. },
  6174. {
  6175. "author_name": "Paciente",
  6176. "text": "y ahí checan si tengo zona donadora ",
  6177. "date": "Tue, 10/18/16 01:49:35 pm",
  6178. "timestamp": 1476816575,
  6179. "user_type": "visitor",
  6180. "type": "message"
  6181. },
  6182. {
  6183. "author_name": "Aldo García",
  6184. "text": "Es correcto",
  6185. "date": "Tue, 10/18/16 01:49:48 pm",
  6186. "timestamp": 1476816588,
  6187. "agent_id": "agarcia@kaloni.com",
  6188. "user_type": "agent",
  6189. "type": "message"
  6190. },
  6191. {
  6192. "author_name": "Paciente",
  6193. "text": "tengo muchísimo pelo en mi parte trasera de la cabeza",
  6194. "date": "Tue, 10/18/16 01:49:53 pm",
  6195. "timestamp": 1476816593,
  6196. "user_type": "visitor",
  6197. "type": "message"
  6198. },
  6199. {
  6200. "author_name": "Paciente",
  6201. "text": "o cuando una persona no tiene zona donadora??",
  6202. "date": "Tue, 10/18/16 01:50:19 pm",
  6203. "timestamp": 1476816619,
  6204. "user_type": "visitor",
  6205. "type": "message"
  6206. },
  6207. {
  6208. "author_name": "Aldo García",
  6209. "text": "Ok",
  6210. "date": "Tue, 10/18/16 01:52:04 pm",
  6211. "timestamp": 1476816724,
  6212. "agent_id": "agarcia@kaloni.com",
  6213. "user_type": "agent",
  6214. "type": "message"
  6215. },
  6216. {
  6217. "author_name": "Aldo García",
  6218. "text": "Es importante tener una buena zona donadora para poder realizar el proceso",
  6219. "date": "Tue, 10/18/16 01:52:17 pm",
  6220. "timestamp": 1476816737,
  6221. "agent_id": "agarcia@kaloni.com",
  6222. "user_type": "agent",
  6223. "type": "message"
  6224. },
  6225. {
  6226. "author_name": "Aldo García",
  6227. "text": "esta se examina el dia que ustea acude a su cita",
  6228. "date": "Tue, 10/18/16 01:52:26 pm",
  6229. "timestamp": 1476816746,
  6230. "agent_id": "agarcia@kaloni.com",
  6231. "user_type": "agent",
  6232. "type": "message"
  6233. },
  6234. {
  6235. "author_name": "Aldo García",
  6236. "text": "el medico paso a paso le comenta como se lleva acabo y de igual manera si tiene buena zona donadora o no",
  6237. "date": "Tue, 10/18/16 01:52:59 pm",
  6238. "timestamp": 1476816779,
  6239. "agent_id": "agarcia@kaloni.com",
  6240. "user_type": "agent",
  6241. "type": "message"
  6242. }
  6243. ],
  6244. "events": [
  6245. {
  6246. "author_name": "Aldo García",
  6247. "text": "¡Buenas tardes! Estoy en línea y con gusto lo atenderé",
  6248. "date": "Tue, 10/18/16 01:40:25 pm",
  6249. "timestamp": 1476816025,
  6250. "agent_id": "agarcia@kaloni.com",
  6251. "user_type": "agent",
  6252. "type": "message",
  6253. "welcome_message": true
  6254. },
  6255. {
  6256. "author_name": "Paciente",
  6257. "text": "HOLA",
  6258. "date": "Tue, 10/18/16 01:40:25 pm",
  6259. "timestamp": 1476816025,
  6260. "user_type": "visitor",
  6261. "type": "message"
  6262. },
  6263. {
  6264. "author_name": "Aldo García",
  6265. "text": "hola Buenas Tardes",
  6266. "date": "Tue, 10/18/16 01:40:44 pm",
  6267. "timestamp": 1476816044,
  6268. "agent_id": "agarcia@kaloni.com",
  6269. "user_type": "agent",
  6270. "type": "message"
  6271. },
  6272. {
  6273. "author_name": "Paciente",
  6274. "text": "que precio tienen los microinjertos",
  6275. "date": "Tue, 10/18/16 01:41:00 pm",
  6276. "timestamp": 1476816060,
  6277. "user_type": "visitor",
  6278. "type": "message"
  6279. },
  6280. {
  6281. "author_name": "Aldo García",
  6282. "text": "¿Con quien tengo el gusto?",
  6283. "date": "Tue, 10/18/16 01:41:01 pm",
  6284. "timestamp": 1476816061,
  6285. "agent_id": "agarcia@kaloni.com",
  6286. "user_type": "agent",
  6287. "type": "message"
  6288. },
  6289. {
  6290. "author_name": "Paciente",
  6291. "text": "para las entradas",
  6292. "date": "Tue, 10/18/16 01:41:04 pm",
  6293. "timestamp": 1476816064,
  6294. "user_type": "visitor",
  6295. "type": "message"
  6296. },
  6297. {
  6298. "author_name": "Paciente",
  6299. "text": "David velez",
  6300. "date": "Tue, 10/18/16 01:41:12 pm",
  6301. "timestamp": 1476816072,
  6302. "user_type": "visitor",
  6303. "type": "message"
  6304. },
  6305. {
  6306. "author_name": "Paciente",
  6307. "text": "mucho gusto",
  6308. "date": "Tue, 10/18/16 01:41:20 pm",
  6309. "timestamp": 1476816080,
  6310. "user_type": "visitor",
  6311. "type": "message"
  6312. },
  6313. {
  6314. "author_name": "Aldo García",
  6315. "text": "Un placer Sr Velez",
  6316. "date": "Tue, 10/18/16 01:41:54 pm",
  6317. "timestamp": 1476816114,
  6318. "agent_id": "agarcia@kaloni.com",
  6319. "user_type": "agent",
  6320. "type": "message"
  6321. },
  6322. {
  6323. "author_name": "Aldo García",
  6324. "text": "Le comento El precio depende de cada paciente y se determina por una valoración, donde uno de nuestros especialistas evaluará su caso, veremos qué tipo de tratamiento necesita en caso de ser candidato a microinjerto y la cantidad de cabellos que requiera determinará el costo del procedimiento.\n\nLa caída del cabello se debe a distintos factores, es por eso que necesitamos ver qué tipo de tratamiento necesita.",
  6325. "date": "Tue, 10/18/16 01:42:03 pm",
  6326. "timestamp": 1476816123,
  6327. "agent_id": "agarcia@kaloni.com",
  6328. "user_type": "agent",
  6329. "type": "message"
  6330. },
  6331. {
  6332. "author_name": "Paciente",
  6333. "text": "el precio es por pelo o por folículo??",
  6334. "date": "Tue, 10/18/16 01:43:26 pm",
  6335. "timestamp": 1476816206,
  6336. "user_type": "visitor",
  6337. "type": "message"
  6338. },
  6339. {
  6340. "author_name": "Paciente",
  6341. "text": "mi problema es genético toda mi familia es de entradas grandes",
  6342. "date": "Tue, 10/18/16 01:45:21 pm",
  6343. "timestamp": 1476816321,
  6344. "user_type": "visitor",
  6345. "type": "message"
  6346. },
  6347. {
  6348. "author_name": "Aldo García",
  6349. "text": "El precio es por foliculo",
  6350. "date": "Tue, 10/18/16 01:45:33 pm",
  6351. "timestamp": 1476816333,
  6352. "agent_id": "agarcia@kaloni.com",
  6353. "user_type": "agent",
  6354. "type": "message"
  6355. },
  6356. {
  6357. "author_name": "Aldo García",
  6358. "text": "Usted acude a su cita de valoracion sin costo donde nuestro medico especialista le estaria indicando cual seria el mas adecuado y de igual manera le mencionara las promociones que tenemos vigente",
  6359. "date": "Tue, 10/18/16 01:46:20 pm",
  6360. "timestamp": 1476816380,
  6361. "agent_id": "agarcia@kaloni.com",
  6362. "user_type": "agent",
  6363. "type": "message"
  6364. },
  6365. {
  6366. "author_name": "Aldo García",
  6367. "text": "Aqui en Kaloni ya comenzamos por el buen fin",
  6368. "date": "Tue, 10/18/16 01:46:33 pm",
  6369. "timestamp": 1476816393,
  6370. "agent_id": "agarcia@kaloni.com",
  6371. "user_type": "agent",
  6372. "type": "message"
  6373. },
  6374. {
  6375. "author_name": "Aldo García",
  6376. "text": "La cita de valoración es SIN COSTO, solamente requiere previa cita. ¿Desea agendar?",
  6377. "date": "Tue, 10/18/16 01:47:02 pm",
  6378. "timestamp": 1476816422,
  6379. "agent_id": "agarcia@kaloni.com",
  6380. "user_type": "agent",
  6381. "type": "message"
  6382. },
  6383. {
  6384. "author_name": "Paciente",
  6385. "text": "otra duda se tiene que rapar",
  6386. "date": "Tue, 10/18/16 01:47:13 pm",
  6387. "timestamp": 1476816433,
  6388. "user_type": "visitor",
  6389. "type": "message"
  6390. },
  6391. {
  6392. "author_name": "Paciente",
  6393. "text": "??",
  6394. "date": "Tue, 10/18/16 01:47:14 pm",
  6395. "timestamp": 1476816434,
  6396. "user_type": "visitor",
  6397. "type": "message"
  6398. },
  6399. {
  6400. "author_name": "Aldo García",
  6401. "text": "No Sr",
  6402. "date": "Tue, 10/18/16 01:48:02 pm",
  6403. "timestamp": 1476816482,
  6404. "agent_id": "agarcia@kaloni.com",
  6405. "user_type": "agent",
  6406. "type": "message"
  6407. },
  6408. {
  6409. "author_name": "Aldo García",
  6410. "text": "En caso de ser necesario se realiza en la Sucursal",
  6411. "date": "Tue, 10/18/16 01:48:15 pm",
  6412. "timestamp": 1476816495,
  6413. "agent_id": "agarcia@kaloni.com",
  6414. "user_type": "agent",
  6415. "type": "message"
  6416. },
  6417. {
  6418. "author_name": "Paciente",
  6419. "text": "y ahí checan si tengo zona donadora ",
  6420. "date": "Tue, 10/18/16 01:49:35 pm",
  6421. "timestamp": 1476816575,
  6422. "user_type": "visitor",
  6423. "type": "message"
  6424. },
  6425. {
  6426. "author_name": "Aldo García",
  6427. "text": "Es correcto",
  6428. "date": "Tue, 10/18/16 01:49:48 pm",
  6429. "timestamp": 1476816588,
  6430. "agent_id": "agarcia@kaloni.com",
  6431. "user_type": "agent",
  6432. "type": "message"
  6433. },
  6434. {
  6435. "author_name": "Paciente",
  6436. "text": "tengo muchísimo pelo en mi parte trasera de la cabeza",
  6437. "date": "Tue, 10/18/16 01:49:53 pm",
  6438. "timestamp": 1476816593,
  6439. "user_type": "visitor",
  6440. "type": "message"
  6441. },
  6442. {
  6443. "author_name": "Paciente",
  6444. "text": "o cuando una persona no tiene zona donadora??",
  6445. "date": "Tue, 10/18/16 01:50:19 pm",
  6446. "timestamp": 1476816619,
  6447. "user_type": "visitor",
  6448. "type": "message"
  6449. },
  6450. {
  6451. "author_name": "Aldo García",
  6452. "text": "Ok",
  6453. "date": "Tue, 10/18/16 01:52:04 pm",
  6454. "timestamp": 1476816724,
  6455. "agent_id": "agarcia@kaloni.com",
  6456. "user_type": "agent",
  6457. "type": "message"
  6458. },
  6459. {
  6460. "author_name": "Aldo García",
  6461. "text": "Es importante tener una buena zona donadora para poder realizar el proceso",
  6462. "date": "Tue, 10/18/16 01:52:17 pm",
  6463. "timestamp": 1476816737,
  6464. "agent_id": "agarcia@kaloni.com",
  6465. "user_type": "agent",
  6466. "type": "message"
  6467. },
  6468. {
  6469. "author_name": "Aldo García",
  6470. "text": "esta se examina el dia que ustea acude a su cita",
  6471. "date": "Tue, 10/18/16 01:52:26 pm",
  6472. "timestamp": 1476816746,
  6473. "agent_id": "agarcia@kaloni.com",
  6474. "user_type": "agent",
  6475. "type": "message"
  6476. },
  6477. {
  6478. "author_name": "Aldo García",
  6479. "text": "el medico paso a paso le comenta como se lleva acabo y de igual manera si tiene buena zona donadora o no",
  6480. "date": "Tue, 10/18/16 01:52:59 pm",
  6481. "timestamp": 1476816779,
  6482. "agent_id": "agarcia@kaloni.com",
  6483. "user_type": "agent",
  6484. "type": "message"
  6485. },
  6486. {
  6487. "text": "Paciente left the chat.",
  6488. "date": "Tue, 10/18/16 01:53:40 pm",
  6489. "timestamp": 1476816820,
  6490. "type": "event",
  6491. "user_type": "visitor"
  6492. }
  6493. ],
  6494. "engagement": "auto_invite",
  6495. "started_timestamp": 1476816025,
  6496. "ended_timestamp": 1476816820,
  6497. "ended": "Tue, 10/18/16 01:53:40 pm"
  6498. },
  6499. {
  6500. "type": "chat",
  6501. "id": "OF79RAO63J",
  6502. "tickets": [],
  6503. "visitor_name": "Paciente",
  6504. "visitor_id": "S1476815310.d757b69bd8",
  6505. "visitor_ip": "187.190.13.217",
  6506. "visitor": {
  6507. "id": "S1476815310.d757b69bd8",
  6508. "name": "Paciente",
  6509. "ip": "187.190.13.217",
  6510. "city": "Nezahualcóyotl",
  6511. "region": "Mexico",
  6512. "country": "Mexico",
  6513. "country_code": "MX",
  6514. "timezone": "America/Chihuahua"
  6515. },
  6516. "agents": [
  6517. {
  6518. "display_name": "Verónica Morales",
  6519. "email": "vcamacho@kaloni.com"
  6520. }
  6521. ],
  6522. "supervisors": [],
  6523. "rate": "not_rated",
  6524. "duration": 445,
  6525. "chat_start_url": "http://www.kalonimedical.com/femme/contacto?gclid=CLSD_9L-5M8CFQeQaQodtIkOzA",
  6526. "group": [
  6527. 0
  6528. ],
  6529. "started": "Tue, 10/18/16 01:33:11 pm",
  6530. "pending": false,
  6531. "tags": [],
  6532. "timezone": "America/Mexico_City",
  6533. "greeting": {
  6534. "id": 2911,
  6535. "name": "Time on site: 10 sec"
  6536. },
  6537. "messages": [
  6538. {
  6539. "author_name": "Verónica Morales",
  6540. "text": "¡Buenas tardes! Estoy en línea y con gusto lo atenderé",
  6541. "date": "Tue, 10/18/16 01:33:11 pm",
  6542. "timestamp": 1476815591,
  6543. "agent_id": "vcamacho@kaloni.com",
  6544. "user_type": "agent",
  6545. "type": "message",
  6546. "welcome_message": true
  6547. },
  6548. {
  6549. "author_name": "Paciente",
  6550. "text": "Hola",
  6551. "date": "Tue, 10/18/16 01:33:11 pm",
  6552. "timestamp": 1476815591,
  6553. "user_type": "visitor",
  6554. "type": "message"
  6555. },
  6556. {
  6557. "author_name": "Paciente",
  6558. "text": "Buenas tardes",
  6559. "date": "Tue, 10/18/16 01:33:33 pm",
  6560. "timestamp": 1476815613,
  6561. "user_type": "visitor",
  6562. "type": "message"
  6563. },
  6564. {
  6565. "author_name": "Verónica Morales",
  6566. "text": "en que puedo ayudarle?",
  6567. "date": "Tue, 10/18/16 01:33:45 pm",
  6568. "timestamp": 1476815625,
  6569. "agent_id": "vcamacho@kaloni.com",
  6570. "user_type": "agent",
  6571. "type": "message"
  6572. },
  6573. {
  6574. "author_name": "Paciente",
  6575. "text": "Quiero agendar una cita",
  6576. "date": "Tue, 10/18/16 01:34:12 pm",
  6577. "timestamp": 1476815652,
  6578. "user_type": "visitor",
  6579. "type": "message"
  6580. },
  6581. {
  6582. "author_name": "Verónica Morales",
  6583. "text": "Para seguir el proceso le agradecería me proporcione los siguientes datos:\nNombre completo, correo (e- mail), fecha de nacimiento, y teléfono particular o celular.\nEstado donde radica.",
  6584. "date": "Tue, 10/18/16 01:34:24 pm",
  6585. "timestamp": 1476815664,
  6586. "agent_id": "vcamacho@kaloni.com",
  6587. "user_type": "agent",
  6588. "type": "message"
  6589. },
  6590. {
  6591. "author_name": "Paciente",
  6592. "text": "Y saber costos",
  6593. "date": "Tue, 10/18/16 01:34:24 pm",
  6594. "timestamp": 1476815664,
  6595. "user_type": "visitor",
  6596. "type": "message"
  6597. },
  6598. {
  6599. "author_name": "Verónica Morales",
  6600. "text": "El precio depende de cada paciente y se determina por una valoración, donde uno de nuestros especialistas evaluará su caso, veremos qué tipo de tratamiento necesita en caso de ser candidato a microinjerto y la cantidad de cabellos que requiera determinará el costo del procedimiento.\n\nLa caída del cabello se debe a distintos factores, es por eso que necesitamos ver qué tipo de tratamiento necesita.",
  6601. "date": "Tue, 10/18/16 01:35:12 pm",
  6602. "timestamp": 1476815712,
  6603. "agent_id": "vcamacho@kaloni.com",
  6604. "user_type": "agent",
  6605. "type": "message"
  6606. },
  6607. {
  6608. "author_name": "Verónica Morales",
  6609. "text": "La cita de valoración es SIN COSTO, solamente requiere previa cita. ¿Desea agendar?",
  6610. "date": "Tue, 10/18/16 01:35:32 pm",
  6611. "timestamp": 1476815732,
  6612. "agent_id": "vcamacho@kaloni.com",
  6613. "user_type": "agent",
  6614. "type": "message"
  6615. }
  6616. ],
  6617. "events": [
  6618. {
  6619. "author_name": "Verónica Morales",
  6620. "text": "¡Buenas tardes! Estoy en línea y con gusto lo atenderé",
  6621. "date": "Tue, 10/18/16 01:33:11 pm",
  6622. "timestamp": 1476815591,
  6623. "agent_id": "vcamacho@kaloni.com",
  6624. "user_type": "agent",
  6625. "type": "message",
  6626. "welcome_message": true
  6627. },
  6628. {
  6629. "author_name": "Paciente",
  6630. "text": "Hola",
  6631. "date": "Tue, 10/18/16 01:33:11 pm",
  6632. "timestamp": 1476815591,
  6633. "user_type": "visitor",
  6634. "type": "message"
  6635. },
  6636. {
  6637. "author_name": "Paciente",
  6638. "text": "Buenas tardes",
  6639. "date": "Tue, 10/18/16 01:33:33 pm",
  6640. "timestamp": 1476815613,
  6641. "user_type": "visitor",
  6642. "type": "message"
  6643. },
  6644. {
  6645. "author_name": "Verónica Morales",
  6646. "text": "en que puedo ayudarle?",
  6647. "date": "Tue, 10/18/16 01:33:45 pm",
  6648. "timestamp": 1476815625,
  6649. "agent_id": "vcamacho@kaloni.com",
  6650. "user_type": "agent",
  6651. "type": "message"
  6652. },
  6653. {
  6654. "author_name": "Paciente",
  6655. "text": "Quiero agendar una cita",
  6656. "date": "Tue, 10/18/16 01:34:12 pm",
  6657. "timestamp": 1476815652,
  6658. "user_type": "visitor",
  6659. "type": "message"
  6660. },
  6661. {
  6662. "author_name": "Verónica Morales",
  6663. "text": "Para seguir el proceso le agradecería me proporcione los siguientes datos:\nNombre completo, correo (e- mail), fecha de nacimiento, y teléfono particular o celular.\nEstado donde radica.",
  6664. "date": "Tue, 10/18/16 01:34:24 pm",
  6665. "timestamp": 1476815664,
  6666. "agent_id": "vcamacho@kaloni.com",
  6667. "user_type": "agent",
  6668. "type": "message"
  6669. },
  6670. {
  6671. "author_name": "Paciente",
  6672. "text": "Y saber costos",
  6673. "date": "Tue, 10/18/16 01:34:24 pm",
  6674. "timestamp": 1476815664,
  6675. "user_type": "visitor",
  6676. "type": "message"
  6677. },
  6678. {
  6679. "author_name": "Verónica Morales",
  6680. "text": "El precio depende de cada paciente y se determina por una valoración, donde uno de nuestros especialistas evaluará su caso, veremos qué tipo de tratamiento necesita en caso de ser candidato a microinjerto y la cantidad de cabellos que requiera determinará el costo del procedimiento.\n\nLa caída del cabello se debe a distintos factores, es por eso que necesitamos ver qué tipo de tratamiento necesita.",
  6681. "date": "Tue, 10/18/16 01:35:12 pm",
  6682. "timestamp": 1476815712,
  6683. "agent_id": "vcamacho@kaloni.com",
  6684. "user_type": "agent",
  6685. "type": "message"
  6686. },
  6687. {
  6688. "author_name": "Verónica Morales",
  6689. "text": "La cita de valoración es SIN COSTO, solamente requiere previa cita. ¿Desea agendar?",
  6690. "date": "Tue, 10/18/16 01:35:32 pm",
  6691. "timestamp": 1476815732,
  6692. "agent_id": "vcamacho@kaloni.com",
  6693. "user_type": "agent",
  6694. "type": "message"
  6695. },
  6696. {
  6697. "text": "The chat has been closed because there were no new messages in the chat for 5 minutes.",
  6698. "date": "Tue, 10/18/16 01:40:36 pm",
  6699. "timestamp": 1476816036,
  6700. "type": "event",
  6701. "user_type": "visitor"
  6702. }
  6703. ],
  6704. "engagement": "auto_invite",
  6705. "started_timestamp": 1476815591,
  6706. "ended_timestamp": 1476816036,
  6707. "ended": "Tue, 10/18/16 01:40:36 pm"
  6708. },
  6709. {
  6710. "type": "chat",
  6711. "id": "OF79L90W58",
  6712. "tickets": [],
  6713. "visitor_name": "adelson",
  6714. "visitor_id": "S1476814983.a7343d8b8a",
  6715. "visitor_ip": "186.200.179.254",
  6716. "visitor": {
  6717. "id": "S1476814983.a7343d8b8a",
  6718. "name": "adelson",
  6719. "email": "adelson.cassiano.firmo@gmail.com",
  6720. "ip": "186.200.179.254",
  6721. "city": "São Paulo",
  6722. "region": "Sao Paulo",
  6723. "country": "Brazil",
  6724. "country_code": "BR",
  6725. "timezone": "America/Sao_Paulo"
  6726. },
  6727. "agents": [
  6728. {
  6729. "display_name": "Johanna Sambony",
  6730. "email": "jsambony@kaloni.com"
  6731. }
  6732. ],
  6733. "supervisors": [],
  6734. "rate": "not_rated",
  6735. "duration": 50,
  6736. "chat_start_url": "http://www.kaloni.com/br/contacto?gclid=CjwKEAjwkJfABRDnhbPlx6WI4ncSJADMQqxdONQYRIOuZLFx6_EvMT8ahDwyUbGy4x-eL1panWcR3BoCtjrw_wcB",
  6737. "referrer": "http://www.google.com.br/aclk?sa=l&ai=DChcSEwig7Y65_OTPAhWCCZEKHWMsA2IYABAA&sig=AOD64_2xHUR0DO8jEuLwKBJDIuJrMGFItg&rct=j&q=&ved=0ahUKEwibx4q5_OTPAhXCEpAKHcrgDLIQ0QwIGg&adurl=",
  6738. "group": [
  6739. 3
  6740. ],
  6741. "started": "Tue, 10/18/16 01:26:44 pm",
  6742. "pending": false,
  6743. "tags": [],
  6744. "timezone": "America/Mexico_City",
  6745. "greeting": {
  6746. "id": 8147,
  6747. "name": "Returning visitor"
  6748. },
  6749. "messages": [
  6750. {
  6751. "author_name": "Johanna Sambony",
  6752. "text": "Dá-nos prazer tê-lo de volta!",
  6753. "date": "Tue, 10/18/16 01:26:44 pm",
  6754. "timestamp": 1476815204,
  6755. "agent_id": "jsambony@kaloni.com",
  6756. "user_type": "agent",
  6757. "type": "message",
  6758. "welcome_message": true
  6759. }
  6760. ],
  6761. "prechat_survey": [
  6762. {
  6763. "key": "Nome:",
  6764. "value": "adelson",
  6765. "id": "10141"
  6766. },
  6767. {
  6768. "key": "E-mail:",
  6769. "value": "adelson.cassiano.firmo@gmail.com",
  6770. "id": "10142"
  6771. }
  6772. ],
  6773. "events": [
  6774. {
  6775. "author_name": "Johanna Sambony",
  6776. "text": "Dá-nos prazer tê-lo de volta!",
  6777. "date": "Tue, 10/18/16 01:26:44 pm",
  6778. "timestamp": 1476815204,
  6779. "agent_id": "jsambony@kaloni.com",
  6780. "user_type": "agent",
  6781. "type": "message",
  6782. "welcome_message": true
  6783. },
  6784. {
  6785. "text": "adelson closed the chat.",
  6786. "date": "Tue, 10/18/16 01:27:34 pm",
  6787. "timestamp": 1476815254,
  6788. "type": "event",
  6789. "user_type": "visitor"
  6790. }
  6791. ],
  6792. "engagement": "auto_invite",
  6793. "started_timestamp": 1476815204,
  6794. "ended_timestamp": 1476815254,
  6795. "ended": "Tue, 10/18/16 01:27:34 pm"
  6796. },
  6797. {
  6798. "type": "chat",
  6799. "id": "OF79H9GQ2U",
  6800. "tickets": [],
  6801. "visitor_name": "adelson",
  6802. "visitor_id": "S1476814983.a7343d8b8a",
  6803. "visitor_ip": "186.200.179.254",
  6804. "visitor": {
  6805. "id": "S1476814983.a7343d8b8a",
  6806. "name": "adelson",
  6807. "email": "adelson.cassiano.firmo@gmail.com",
  6808. "ip": "186.200.179.254",
  6809. "city": "São Paulo",
  6810. "region": "Sao Paulo",
  6811. "country": "Brazil",
  6812. "country_code": "BR",
  6813. "timezone": "America/Sao_Paulo"
  6814. },
  6815. "agents": [
  6816. {
  6817. "display_name": "Johanna Sambony",
  6818. "email": "jsambony@kaloni.com"
  6819. }
  6820. ],
  6821. "supervisors": [],
  6822. "rate": "not_rated",
  6823. "duration": 68,
  6824. "chat_start_url": "http://www.kaloni.com/br/contacto?gclid=CjwKEAjwkJfABRDnhbPlx6WI4ncSJADMQqxdR9cSW37fkqGNZTmf8p52yMMnw-_j7nlGyaBimrxVjRoC3ofw_wcB",
  6825. "referrer": "http://www.google.com.br/aclk?sa=l&ai=DChcSEwig7Y65_OTPAhWCCZEKHWMsA2IYABAA&sig=AOD64_2xHUR0DO8jEuLwKBJDIuJrMGFItg&rct=j&q=&ved=0ahUKEwibx4q5_OTPAhXCEpAKHcrgDLIQ0QwIGg&adurl=",
  6826. "group": [
  6827. 3
  6828. ],
  6829. "started": "Tue, 10/18/16 01:23:38 pm",
  6830. "pending": false,
  6831. "tags": [],
  6832. "timezone": "America/Mexico_City",
  6833. "greeting": {
  6834. "id": 8144,
  6835. "name": "Time on site: 10 sec"
  6836. },
  6837. "messages": [
  6838. {
  6839. "author_name": "Johanna Sambony",
  6840. "text": "Olá, como posso ajudá-lo?",
  6841. "date": "Tue, 10/18/16 01:23:38 pm",
  6842. "timestamp": 1476815018,
  6843. "agent_id": "jsambony@kaloni.com",
  6844. "user_type": "agent",
  6845. "type": "message",
  6846. "welcome_message": true
  6847. },
  6848. {
  6849. "author_name": "adelson",
  6850. "text": "ola gostaria se saber se mesmo a pessoa que já tem cabelos seria possível implantar mais cabelos",
  6851. "date": "Tue, 10/18/16 01:24:10 pm",
  6852. "timestamp": 1476815050,
  6853. "user_type": "visitor",
  6854. "type": "message"
  6855. }
  6856. ],
  6857. "prechat_survey": [
  6858. {
  6859. "key": "Nome:",
  6860. "value": "adelson",
  6861. "id": "10141"
  6862. },
  6863. {
  6864. "key": "E-mail:",
  6865. "value": "adelson.cassiano.firmo@gmail.com",
  6866. "id": "10142"
  6867. }
  6868. ],
  6869. "events": [
  6870. {
  6871. "author_name": "Johanna Sambony",
  6872. "text": "Olá, como posso ajudá-lo?",
  6873. "date": "Tue, 10/18/16 01:23:38 pm",
  6874. "timestamp": 1476815018,
  6875. "agent_id": "jsambony@kaloni.com",
  6876. "user_type": "agent",
  6877. "type": "message",
  6878. "welcome_message": true
  6879. },
  6880. {
  6881. "author_name": "adelson",
  6882. "text": "ola gostaria se saber se mesmo a pessoa que já tem cabelos seria possível implantar mais cabelos",
  6883. "date": "Tue, 10/18/16 01:24:10 pm",
  6884. "timestamp": 1476815050,
  6885. "user_type": "visitor",
  6886. "type": "message"
  6887. },
  6888. {
  6889. "text": "adelson left the chat.",
  6890. "date": "Tue, 10/18/16 01:24:46 pm",
  6891. "timestamp": 1476815086,
  6892. "type": "event",
  6893. "user_type": "visitor"
  6894. }
  6895. ],
  6896. "engagement": "auto_invite",
  6897. "started_timestamp": 1476815018,
  6898. "ended_timestamp": 1476815086,
  6899. "ended": "Tue, 10/18/16 01:24:46 pm"
  6900. },
  6901. {
  6902. "type": "chat",
  6903. "id": "OF7909A12O",
  6904. "tickets": [],
  6905. "visitor_name": "Paciente",
  6906. "visitor_id": "S1476814081.faa44060d3",
  6907. "visitor_ip": "189.217.194.33",
  6908. "visitor": {
  6909. "id": "S1476814081.faa44060d3",
  6910. "name": "Paciente",
  6911. "ip": "189.217.194.33",
  6912. "city": "Mexico",
  6913. "region": "Distrito Federal",
  6914. "country": "Mexico",
  6915. "country_code": "MX",
  6916. "timezone": "America/Mexico_City"
  6917. },
  6918. "agents": [
  6919. {
  6920. "display_name": "Esther Finkelstein",
  6921. "email": "efinkelstein@kaloni.com"
  6922. }
  6923. ],
  6924. "supervisors": [],
  6925. "rate": "not_rated",
  6926. "duration": 1538,
  6927. "chat_start_url": "http://www.kalonimedical.com/femme/procedimientos/abdominoplastia",
  6928. "referrer": "http://www.google.com.mx/",
  6929. "group": [
  6930. 0
  6931. ],
  6932. "started": "Tue, 10/18/16 01:10:18 pm",
  6933. "pending": false,
  6934. "tags": [],
  6935. "timezone": "America/Mexico_City",
  6936. "greeting": {
  6937. "id": 2911,
  6938. "name": "Time on site: 10 sec"
  6939. },
  6940. "messages": [
  6941. {
  6942. "author_name": "Esther Finkelstein",
  6943. "text": "¡Buenas tardes! Estoy en línea y con gusto lo atenderé",
  6944. "date": "Tue, 10/18/16 01:10:18 pm",
  6945. "timestamp": 1476814218,
  6946. "agent_id": "efinkelstein@kaloni.com",
  6947. "user_type": "agent",
  6948. "type": "message",
  6949. "welcome_message": true
  6950. },
  6951. {
  6952. "author_name": "Paciente",
  6953. "text": "Hola k tal ",
  6954. "date": "Tue, 10/18/16 01:10:18 pm",
  6955. "timestamp": 1476814218,
  6956. "user_type": "visitor",
  6957. "type": "message"
  6958. },
  6959. {
  6960. "author_name": "Esther Finkelstein",
  6961. "text": "Para seguir el proceso le agradecería me proporcione los siguientes datos:\nNombre completo, correo (e- mail), fecha de nacimiento, y teléfono particular o celular.\nEstado donde radica.",
  6962. "date": "Tue, 10/18/16 01:11:19 pm",
  6963. "timestamp": 1476814279,
  6964. "agent_id": "efinkelstein@kaloni.com",
  6965. "user_type": "agent",
  6966. "type": "message"
  6967. },
  6968. {
  6969. "author_name": "Esther Finkelstein",
  6970. "text": "lo invitamos a una cita de Valoración",
  6971. "date": "Tue, 10/18/16 01:11:41 pm",
  6972. "timestamp": 1476814301,
  6973. "agent_id": "efinkelstein@kaloni.com",
  6974. "user_type": "agent",
  6975. "type": "message"
  6976. },
  6977. {
  6978. "author_name": "Esther Finkelstein",
  6979. "text": "sin costo solo previa cita",
  6980. "date": "Tue, 10/18/16 01:11:54 pm",
  6981. "timestamp": 1476814314,
  6982. "agent_id": "efinkelstein@kaloni.com",
  6983. "user_type": "agent",
  6984. "type": "message"
  6985. },
  6986. {
  6987. "author_name": "Paciente",
  6988. "text": "Buenas tardes yo quisiera la. Abdominoplastia y la de los gorditos de los brazos y entre pierna y papada si es caso si fuera necesario",
  6989. "date": "Tue, 10/18/16 01:12:11 pm",
  6990. "timestamp": 1476814331,
  6991. "user_type": "visitor",
  6992. "type": "message"
  6993. },
  6994. {
  6995. "author_name": "Paciente",
  6996. "text": "Dania Kristel Resendiz Ortigoza nací el 28-12-89 mi correo es kristelortigoza06@gmail.com",
  6997. "date": "Tue, 10/18/16 01:14:55 pm",
  6998. "timestamp": 1476814495,
  6999. "user_type": "visitor",
  7000. "type": "message"
  7001. },
  7002. {
  7003. "author_name": "Paciente",
  7004. "text": "Mi moví 5534409490",
  7005. "date": "Tue, 10/18/16 01:15:16 pm",
  7006. "timestamp": 1476814516,
  7007. "user_type": "visitor",
  7008. "type": "message"
  7009. },
  7010. {
  7011. "author_name": "Paciente",
  7012. "text": "Distrito Federal",
  7013. "date": "Tue, 10/18/16 01:17:57 pm",
  7014. "timestamp": 1476814677,
  7015. "user_type": "visitor",
  7016. "type": "message"
  7017. },
  7018. {
  7019. "author_name": "Esther Finkelstein",
  7020. "text": "para cuando quieres tu cita?",
  7021. "date": "Tue, 10/18/16 01:18:00 pm",
  7022. "timestamp": 1476814680,
  7023. "agent_id": "efinkelstein@kaloni.com",
  7024. "user_type": "agent",
  7025. "type": "message"
  7026. },
  7027. {
  7028. "author_name": "Paciente",
  7029. "text": "Tiene costo alguno",
  7030. "date": "Tue, 10/18/16 01:18:43 pm",
  7031. "timestamp": 1476814723,
  7032. "user_type": "visitor",
  7033. "type": "message"
  7034. },
  7035. {
  7036. "author_name": "Esther Finkelstein",
  7037. "text": "no solo previa cita",
  7038. "date": "Tue, 10/18/16 01:19:02 pm",
  7039. "timestamp": 1476814742,
  7040. "agent_id": "efinkelstein@kaloni.com",
  7041. "user_type": "agent",
  7042. "type": "message"
  7043. },
  7044. {
  7045. "author_name": "Paciente",
  7046. "text": "Y por donde queda su clínica ",
  7047. "date": "Tue, 10/18/16 01:19:04 pm",
  7048. "timestamp": 1476814744,
  7049. "user_type": "visitor",
  7050. "type": "message"
  7051. },
  7052. {
  7053. "author_name": "Esther Finkelstein",
  7054. "text": "Santa Fe",
  7055. "date": "Tue, 10/18/16 01:19:10 pm",
  7056. "timestamp": 1476814750,
  7057. "agent_id": "efinkelstein@kaloni.com",
  7058. "user_type": "agent",
  7059. "type": "message"
  7060. },
  7061. {
  7062. "author_name": "Paciente",
  7063. "text": "Me manda la direccion",
  7064. "date": "Tue, 10/18/16 01:19:39 pm",
  7065. "timestamp": 1476814779,
  7066. "user_type": "visitor",
  7067. "type": "message"
  7068. },
  7069. {
  7070. "author_name": "Paciente",
  7071. "text": "Sería en 15 días esta bien ",
  7072. "date": "Tue, 10/18/16 01:19:55 pm",
  7073. "timestamp": 1476814795,
  7074. "user_type": "visitor",
  7075. "type": "message"
  7076. },
  7077. {
  7078. "author_name": "Esther Finkelstein",
  7079. "text": "si que día agendamos la cita para ver mi agenda",
  7080. "date": "Tue, 10/18/16 01:20:05 pm",
  7081. "timestamp": 1476814805,
  7082. "agent_id": "efinkelstein@kaloni.com",
  7083. "user_type": "agent",
  7084. "type": "message"
  7085. },
  7086. {
  7087. "author_name": "Paciente",
  7088. "text": "Tiene rebote la lipo",
  7089. "date": "Tue, 10/18/16 01:20:52 pm",
  7090. "timestamp": 1476814852,
  7091. "user_type": "visitor",
  7092. "type": "message"
  7093. },
  7094. {
  7095. "author_name": "Esther Finkelstein",
  7096. "text": "no",
  7097. "date": "Tue, 10/18/16 01:20:59 pm",
  7098. "timestamp": 1476814859,
  7099. "agent_id": "efinkelstein@kaloni.com",
  7100. "user_type": "agent",
  7101. "type": "message"
  7102. },
  7103. {
  7104. "author_name": "Esther Finkelstein",
  7105. "text": "para el lunes 31? o para Noviembre?+",
  7106. "date": "Tue, 10/18/16 01:21:31 pm",
  7107. "timestamp": 1476814891,
  7108. "agent_id": "efinkelstein@kaloni.com",
  7109. "user_type": "agent",
  7110. "type": "message"
  7111. },
  7112. {
  7113. "author_name": "Paciente",
  7114. "text": "Si eata bien ",
  7115. "date": "Tue, 10/18/16 01:21:50 pm",
  7116. "timestamp": 1476814910,
  7117. "user_type": "visitor",
  7118. "type": "message"
  7119. },
  7120. {
  7121. "author_name": "Esther Finkelstein",
  7122. "text": "a que hora?",
  7123. "date": "Tue, 10/18/16 01:21:58 pm",
  7124. "timestamp": 1476814918,
  7125. "agent_id": "efinkelstein@kaloni.com",
  7126. "user_type": "agent",
  7127. "type": "message"
  7128. },
  7129. {
  7130. "author_name": "Esther Finkelstein",
  7131. "text": "de 9 a 5",
  7132. "date": "Tue, 10/18/16 01:22:02 pm",
  7133. "timestamp": 1476814922,
  7134. "agent_id": "efinkelstein@kaloni.com",
  7135. "user_type": "agent",
  7136. "type": "message"
  7137. },
  7138. {
  7139. "author_name": "Paciente",
  7140. "text": "Alas ",
  7141. "date": "Tue, 10/18/16 01:22:38 pm",
  7142. "timestamp": 1476814958,
  7143. "user_type": "visitor",
  7144. "type": "message"
  7145. },
  7146. {
  7147. "author_name": "Paciente",
  7148. "text": "1pm esta bien ",
  7149. "date": "Tue, 10/18/16 01:22:58 pm",
  7150. "timestamp": 1476814978,
  7151. "user_type": "visitor",
  7152. "type": "message"
  7153. },
  7154. {
  7155. "author_name": "Esther Finkelstein",
  7156. "text": "si lunes 31 de Octubre a la 1:00PM",
  7157. "date": "Tue, 10/18/16 01:23:20 pm",
  7158. "timestamp": 1476815000,
  7159. "agent_id": "efinkelstein@kaloni.com",
  7160. "user_type": "agent",
  7161. "type": "message"
  7162. },
  7163. {
  7164. "author_name": "Paciente",
  7165. "text": "X cualquier cosa a donde marco ",
  7166. "date": "Tue, 10/18/16 01:23:35 pm",
  7167. "timestamp": 1476815015,
  7168. "user_type": "visitor",
  7169. "type": "message"
  7170. },
  7171. {
  7172. "author_name": "Paciente",
  7173. "text": "Y la dirección de la clínica ",
  7174. "date": "Tue, 10/18/16 01:23:56 pm",
  7175. "timestamp": 1476815036,
  7176. "user_type": "visitor",
  7177. "type": "message"
  7178. },
  7179. {
  7180. "author_name": "Esther Finkelstein",
  7181. "text": "SANTA FE\nAv. Vasco de Quiroga # 3900 Torre “B” 4º. Piso, Col. Lomas de Santa Fe, Corporativo Diamante , como referencia a dos cuadras del Centro Comercial Santa Fe.\nTel. Directo 01 (55) 5022 1056",
  7182. "date": "Tue, 10/18/16 01:24:11 pm",
  7183. "timestamp": 1476815051,
  7184. "agent_id": "efinkelstein@kaloni.com",
  7185. "user_type": "agent",
  7186. "type": "message"
  7187. },
  7188. {
  7189. "author_name": "Esther Finkelstein",
  7190. "text": "ext 2205",
  7191. "date": "Tue, 10/18/16 01:24:18 pm",
  7192. "timestamp": 1476815058,
  7193. "agent_id": "efinkelstein@kaloni.com",
  7194. "user_type": "agent",
  7195. "type": "message"
  7196. },
  7197. {
  7198. "author_name": "Esther Finkelstein",
  7199. "text": "te envio la confirmación al correo",
  7200. "date": "Tue, 10/18/16 01:24:39 pm",
  7201. "timestamp": 1476815079,
  7202. "agent_id": "efinkelstein@kaloni.com",
  7203. "user_type": "agent",
  7204. "type": "message"
  7205. },
  7206. {
  7207. "author_name": "Paciente",
  7208. "text": "Ok xfavor ",
  7209. "date": "Tue, 10/18/16 01:24:57 pm",
  7210. "timestamp": 1476815097,
  7211. "user_type": "visitor",
  7212. "type": "message"
  7213. },
  7214. {
  7215. "author_name": "Paciente",
  7216. "text": "Usted me atenderá ",
  7217. "date": "Tue, 10/18/16 01:25:24 pm",
  7218. "timestamp": 1476815124,
  7219. "user_type": "visitor",
  7220. "type": "message"
  7221. },
  7222. {
  7223. "author_name": "Esther Finkelstein",
  7224. "text": "no el cirujano Plastico",
  7225. "date": "Tue, 10/18/16 01:26:16 pm",
  7226. "timestamp": 1476815176,
  7227. "agent_id": "efinkelstein@kaloni.com",
  7228. "user_type": "agent",
  7229. "type": "message"
  7230. },
  7231. {
  7232. "author_name": "Esther Finkelstein",
  7233. "text": "es el que te valorará",
  7234. "date": "Tue, 10/18/16 01:26:32 pm",
  7235. "timestamp": 1476815192,
  7236. "agent_id": "efinkelstein@kaloni.com",
  7237. "user_type": "agent",
  7238. "type": "message"
  7239. },
  7240. {
  7241. "author_name": "Paciente",
  7242. "text": "Muy bien ",
  7243. "date": "Tue, 10/18/16 01:26:34 pm",
  7244. "timestamp": 1476815194,
  7245. "user_type": "visitor",
  7246. "type": "message"
  7247. },
  7248. {
  7249. "author_name": "Paciente",
  7250. "text": "Muchas gracias ",
  7251. "date": "Tue, 10/18/16 01:26:54 pm",
  7252. "timestamp": 1476815214,
  7253. "user_type": "visitor",
  7254. "type": "message"
  7255. },
  7256. {
  7257. "author_name": "Paciente",
  7258. "text": "Y cual es el costo de la cirugía ",
  7259. "date": "Tue, 10/18/16 01:29:32 pm",
  7260. "timestamp": 1476815372,
  7261. "user_type": "visitor",
  7262. "type": "message"
  7263. },
  7264. {
  7265. "author_name": "Esther Finkelstein",
  7266. "text": "el da los precios en la valoración",
  7267. "date": "Tue, 10/18/16 01:29:58 pm",
  7268. "timestamp": 1476815398,
  7269. "agent_id": "efinkelstein@kaloni.com",
  7270. "user_type": "agent",
  7271. "type": "message"
  7272. },
  7273. {
  7274. "author_name": "Paciente",
  7275. "text": "Ok ",
  7276. "date": "Tue, 10/18/16 01:30:10 pm",
  7277. "timestamp": 1476815410,
  7278. "user_type": "visitor",
  7279. "type": "message"
  7280. },
  7281. {
  7282. "author_name": "Paciente",
  7283. "text": "Gracias ",
  7284. "date": "Tue, 10/18/16 01:30:18 pm",
  7285. "timestamp": 1476815418,
  7286. "user_type": "visitor",
  7287. "type": "message"
  7288. },
  7289. {
  7290. "author_name": "Paciente",
  7291. "text": "Bonita tarde",
  7292. "date": "Tue, 10/18/16 01:30:27 pm",
  7293. "timestamp": 1476815427,
  7294. "user_type": "visitor",
  7295. "type": "message"
  7296. },
  7297. {
  7298. "author_name": "Esther Finkelstein",
  7299. "text": "igualmente",
  7300. "date": "Tue, 10/18/16 01:30:54 pm",
  7301. "timestamp": 1476815454,
  7302. "agent_id": "efinkelstein@kaloni.com",
  7303. "user_type": "agent",
  7304. "type": "message"
  7305. }
  7306. ],
  7307. "events": [
  7308. {
  7309. "author_name": "Esther Finkelstein",
  7310. "text": "¡Buenas tardes! Estoy en línea y con gusto lo atenderé",
  7311. "date": "Tue, 10/18/16 01:10:18 pm",
  7312. "timestamp": 1476814218,
  7313. "agent_id": "efinkelstein@kaloni.com",
  7314. "user_type": "agent",
  7315. "type": "message",
  7316. "welcome_message": true
  7317. },
  7318. {
  7319. "author_name": "Paciente",
  7320. "text": "Hola k tal ",
  7321. "date": "Tue, 10/18/16 01:10:18 pm",
  7322. "timestamp": 1476814218,
  7323. "user_type": "visitor",
  7324. "type": "message"
  7325. },
  7326. {
  7327. "author_name": "Esther Finkelstein",
  7328. "text": "Para seguir el proceso le agradecería me proporcione los siguientes datos:\nNombre completo, correo (e- mail), fecha de nacimiento, y teléfono particular o celular.\nEstado donde radica.",
  7329. "date": "Tue, 10/18/16 01:11:19 pm",
  7330. "timestamp": 1476814279,
  7331. "agent_id": "efinkelstein@kaloni.com",
  7332. "user_type": "agent",
  7333. "type": "message"
  7334. },
  7335. {
  7336. "author_name": "Esther Finkelstein",
  7337. "text": "lo invitamos a una cita de Valoración",
  7338. "date": "Tue, 10/18/16 01:11:41 pm",
  7339. "timestamp": 1476814301,
  7340. "agent_id": "efinkelstein@kaloni.com",
  7341. "user_type": "agent",
  7342. "type": "message"
  7343. },
  7344. {
  7345. "author_name": "Esther Finkelstein",
  7346. "text": "sin costo solo previa cita",
  7347. "date": "Tue, 10/18/16 01:11:54 pm",
  7348. "timestamp": 1476814314,
  7349. "agent_id": "efinkelstein@kaloni.com",
  7350. "user_type": "agent",
  7351. "type": "message"
  7352. },
  7353. {
  7354. "author_name": "Paciente",
  7355. "text": "Buenas tardes yo quisiera la. Abdominoplastia y la de los gorditos de los brazos y entre pierna y papada si es caso si fuera necesario",
  7356. "date": "Tue, 10/18/16 01:12:11 pm",
  7357. "timestamp": 1476814331,
  7358. "user_type": "visitor",
  7359. "type": "message"
  7360. },
  7361. {
  7362. "author_name": "Paciente",
  7363. "text": "Dania Kristel Resendiz Ortigoza nací el 28-12-89 mi correo es kristelortigoza06@gmail.com",
  7364. "date": "Tue, 10/18/16 01:14:55 pm",
  7365. "timestamp": 1476814495,
  7366. "user_type": "visitor",
  7367. "type": "message"
  7368. },
  7369. {
  7370. "author_name": "Paciente",
  7371. "text": "Mi moví 5534409490",
  7372. "date": "Tue, 10/18/16 01:15:16 pm",
  7373. "timestamp": 1476814516,
  7374. "user_type": "visitor",
  7375. "type": "message"
  7376. },
  7377. {
  7378. "author_name": "Paciente",
  7379. "text": "Distrito Federal",
  7380. "date": "Tue, 10/18/16 01:17:57 pm",
  7381. "timestamp": 1476814677,
  7382. "user_type": "visitor",
  7383. "type": "message"
  7384. },
  7385. {
  7386. "author_name": "Esther Finkelstein",
  7387. "text": "para cuando quieres tu cita?",
  7388. "date": "Tue, 10/18/16 01:18:00 pm",
  7389. "timestamp": 1476814680,
  7390. "agent_id": "efinkelstein@kaloni.com",
  7391. "user_type": "agent",
  7392. "type": "message"
  7393. },
  7394. {
  7395. "author_name": "Paciente",
  7396. "text": "Tiene costo alguno",
  7397. "date": "Tue, 10/18/16 01:18:43 pm",
  7398. "timestamp": 1476814723,
  7399. "user_type": "visitor",
  7400. "type": "message"
  7401. },
  7402. {
  7403. "author_name": "Esther Finkelstein",
  7404. "text": "no solo previa cita",
  7405. "date": "Tue, 10/18/16 01:19:02 pm",
  7406. "timestamp": 1476814742,
  7407. "agent_id": "efinkelstein@kaloni.com",
  7408. "user_type": "agent",
  7409. "type": "message"
  7410. },
  7411. {
  7412. "author_name": "Paciente",
  7413. "text": "Y por donde queda su clínica ",
  7414. "date": "Tue, 10/18/16 01:19:04 pm",
  7415. "timestamp": 1476814744,
  7416. "user_type": "visitor",
  7417. "type": "message"
  7418. },
  7419. {
  7420. "author_name": "Esther Finkelstein",
  7421. "text": "Santa Fe",
  7422. "date": "Tue, 10/18/16 01:19:10 pm",
  7423. "timestamp": 1476814750,
  7424. "agent_id": "efinkelstein@kaloni.com",
  7425. "user_type": "agent",
  7426. "type": "message"
  7427. },
  7428. {
  7429. "author_name": "Paciente",
  7430. "text": "Me manda la direccion",
  7431. "date": "Tue, 10/18/16 01:19:39 pm",
  7432. "timestamp": 1476814779,
  7433. "user_type": "visitor",
  7434. "type": "message"
  7435. },
  7436. {
  7437. "author_name": "Paciente",
  7438. "text": "Sería en 15 días esta bien ",
  7439. "date": "Tue, 10/18/16 01:19:55 pm",
  7440. "timestamp": 1476814795,
  7441. "user_type": "visitor",
  7442. "type": "message"
  7443. },
  7444. {
  7445. "author_name": "Esther Finkelstein",
  7446. "text": "si que día agendamos la cita para ver mi agenda",
  7447. "date": "Tue, 10/18/16 01:20:05 pm",
  7448. "timestamp": 1476814805,
  7449. "agent_id": "efinkelstein@kaloni.com",
  7450. "user_type": "agent",
  7451. "type": "message"
  7452. },
  7453. {
  7454. "author_name": "Paciente",
  7455. "text": "Tiene rebote la lipo",
  7456. "date": "Tue, 10/18/16 01:20:52 pm",
  7457. "timestamp": 1476814852,
  7458. "user_type": "visitor",
  7459. "type": "message"
  7460. },
  7461. {
  7462. "author_name": "Esther Finkelstein",
  7463. "text": "no",
  7464. "date": "Tue, 10/18/16 01:20:59 pm",
  7465. "timestamp": 1476814859,
  7466. "agent_id": "efinkelstein@kaloni.com",
  7467. "user_type": "agent",
  7468. "type": "message"
  7469. },
  7470. {
  7471. "author_name": "Esther Finkelstein",
  7472. "text": "para el lunes 31? o para Noviembre?+",
  7473. "date": "Tue, 10/18/16 01:21:31 pm",
  7474. "timestamp": 1476814891,
  7475. "agent_id": "efinkelstein@kaloni.com",
  7476. "user_type": "agent",
  7477. "type": "message"
  7478. },
  7479. {
  7480. "author_name": "Paciente",
  7481. "text": "Si eata bien ",
  7482. "date": "Tue, 10/18/16 01:21:50 pm",
  7483. "timestamp": 1476814910,
  7484. "user_type": "visitor",
  7485. "type": "message"
  7486. },
  7487. {
  7488. "author_name": "Esther Finkelstein",
  7489. "text": "a que hora?",
  7490. "date": "Tue, 10/18/16 01:21:58 pm",
  7491. "timestamp": 1476814918,
  7492. "agent_id": "efinkelstein@kaloni.com",
  7493. "user_type": "agent",
  7494. "type": "message"
  7495. },
  7496. {
  7497. "author_name": "Esther Finkelstein",
  7498. "text": "de 9 a 5",
  7499. "date": "Tue, 10/18/16 01:22:02 pm",
  7500. "timestamp": 1476814922,
  7501. "agent_id": "efinkelstein@kaloni.com",
  7502. "user_type": "agent",
  7503. "type": "message"
  7504. },
  7505. {
  7506. "author_name": "Paciente",
  7507. "text": "Alas ",
  7508. "date": "Tue, 10/18/16 01:22:38 pm",
  7509. "timestamp": 1476814958,
  7510. "user_type": "visitor",
  7511. "type": "message"
  7512. },
  7513. {
  7514. "author_name": "Paciente",
  7515. "text": "1pm esta bien ",
  7516. "date": "Tue, 10/18/16 01:22:58 pm",
  7517. "timestamp": 1476814978,
  7518. "user_type": "visitor",
  7519. "type": "message"
  7520. },
  7521. {
  7522. "author_name": "Esther Finkelstein",
  7523. "text": "si lunes 31 de Octubre a la 1:00PM",
  7524. "date": "Tue, 10/18/16 01:23:20 pm",
  7525. "timestamp": 1476815000,
  7526. "agent_id": "efinkelstein@kaloni.com",
  7527. "user_type": "agent",
  7528. "type": "message"
  7529. },
  7530. {
  7531. "author_name": "Paciente",
  7532. "text": "X cualquier cosa a donde marco ",
  7533. "date": "Tue, 10/18/16 01:23:35 pm",
  7534. "timestamp": 1476815015,
  7535. "user_type": "visitor",
  7536. "type": "message"
  7537. },
  7538. {
  7539. "author_name": "Paciente",
  7540. "text": "Y la dirección de la clínica ",
  7541. "date": "Tue, 10/18/16 01:23:56 pm",
  7542. "timestamp": 1476815036,
  7543. "user_type": "visitor",
  7544. "type": "message"
  7545. },
  7546. {
  7547. "author_name": "Esther Finkelstein",
  7548. "text": "SANTA FE\nAv. Vasco de Quiroga # 3900 Torre “B” 4º. Piso, Col. Lomas de Santa Fe, Corporativo Diamante , como referencia a dos cuadras del Centro Comercial Santa Fe.\nTel. Directo 01 (55) 5022 1056",
  7549. "date": "Tue, 10/18/16 01:24:11 pm",
  7550. "timestamp": 1476815051,
  7551. "agent_id": "efinkelstein@kaloni.com",
  7552. "user_type": "agent",
  7553. "type": "message"
  7554. },
  7555. {
  7556. "author_name": "Esther Finkelstein",
  7557. "text": "ext 2205",
  7558. "date": "Tue, 10/18/16 01:24:18 pm",
  7559. "timestamp": 1476815058,
  7560. "agent_id": "efinkelstein@kaloni.com",
  7561. "user_type": "agent",
  7562. "type": "message"
  7563. },
  7564. {
  7565. "author_name": "Esther Finkelstein",
  7566. "text": "te envio la confirmación al correo",
  7567. "date": "Tue, 10/18/16 01:24:39 pm",
  7568. "timestamp": 1476815079,
  7569. "agent_id": "efinkelstein@kaloni.com",
  7570. "user_type": "agent",
  7571. "type": "message"
  7572. },
  7573. {
  7574. "author_name": "Paciente",
  7575. "text": "Ok xfavor ",
  7576. "date": "Tue, 10/18/16 01:24:57 pm",
  7577. "timestamp": 1476815097,
  7578. "user_type": "visitor",
  7579. "type": "message"
  7580. },
  7581. {
  7582. "author_name": "Paciente",
  7583. "text": "Usted me atenderá ",
  7584. "date": "Tue, 10/18/16 01:25:24 pm",
  7585. "timestamp": 1476815124,
  7586. "user_type": "visitor",
  7587. "type": "message"
  7588. },
  7589. {
  7590. "author_name": "Esther Finkelstein",
  7591. "text": "no el cirujano Plastico",
  7592. "date": "Tue, 10/18/16 01:26:16 pm",
  7593. "timestamp": 1476815176,
  7594. "agent_id": "efinkelstein@kaloni.com",
  7595. "user_type": "agent",
  7596. "type": "message"
  7597. },
  7598. {
  7599. "author_name": "Esther Finkelstein",
  7600. "text": "es el que te valorará",
  7601. "date": "Tue, 10/18/16 01:26:32 pm",
  7602. "timestamp": 1476815192,
  7603. "agent_id": "efinkelstein@kaloni.com",
  7604. "user_type": "agent",
  7605. "type": "message"
  7606. },
  7607. {
  7608. "author_name": "Paciente",
  7609. "text": "Muy bien ",
  7610. "date": "Tue, 10/18/16 01:26:34 pm",
  7611. "timestamp": 1476815194,
  7612. "user_type": "visitor",
  7613. "type": "message"
  7614. },
  7615. {
  7616. "author_name": "Paciente",
  7617. "text": "Muchas gracias ",
  7618. "date": "Tue, 10/18/16 01:26:54 pm",
  7619. "timestamp": 1476815214,
  7620. "user_type": "visitor",
  7621. "type": "message"
  7622. },
  7623. {
  7624. "author_name": "Paciente",
  7625. "text": "Y cual es el costo de la cirugía ",
  7626. "date": "Tue, 10/18/16 01:29:32 pm",
  7627. "timestamp": 1476815372,
  7628. "user_type": "visitor",
  7629. "type": "message"
  7630. },
  7631. {
  7632. "author_name": "Esther Finkelstein",
  7633. "text": "el da los precios en la valoración",
  7634. "date": "Tue, 10/18/16 01:29:58 pm",
  7635. "timestamp": 1476815398,
  7636. "agent_id": "efinkelstein@kaloni.com",
  7637. "user_type": "agent",
  7638. "type": "message"
  7639. },
  7640. {
  7641. "author_name": "Paciente",
  7642. "text": "Ok ",
  7643. "date": "Tue, 10/18/16 01:30:10 pm",
  7644. "timestamp": 1476815410,
  7645. "user_type": "visitor",
  7646. "type": "message"
  7647. },
  7648. {
  7649. "author_name": "Paciente",
  7650. "text": "Gracias ",
  7651. "date": "Tue, 10/18/16 01:30:18 pm",
  7652. "timestamp": 1476815418,
  7653. "user_type": "visitor",
  7654. "type": "message"
  7655. },
  7656. {
  7657. "author_name": "Paciente",
  7658. "text": "Bonita tarde",
  7659. "date": "Tue, 10/18/16 01:30:27 pm",
  7660. "timestamp": 1476815427,
  7661. "user_type": "visitor",
  7662. "type": "message"
  7663. },
  7664. {
  7665. "author_name": "Esther Finkelstein",
  7666. "text": "igualmente",
  7667. "date": "Tue, 10/18/16 01:30:54 pm",
  7668. "timestamp": 1476815454,
  7669. "agent_id": "efinkelstein@kaloni.com",
  7670. "user_type": "agent",
  7671. "type": "message"
  7672. },
  7673. {
  7674. "text": "The chat has been closed because there were no new messages in the chat for 5 minutes.",
  7675. "date": "Tue, 10/18/16 01:35:56 pm",
  7676. "timestamp": 1476815756,
  7677. "type": "event",
  7678. "user_type": "visitor"
  7679. }
  7680. ],
  7681. "engagement": "auto_invite",
  7682. "started_timestamp": 1476814218,
  7683. "ended_timestamp": 1476815756,
  7684. "ended": "Tue, 10/18/16 01:35:56 pm"
  7685. },
  7686. {
  7687. "type": "chat",
  7688. "id": "OF7909E1ZW",
  7689. "tickets": [],
  7690. "visitor_name": "Paciente",
  7691. "visitor_id": "S1476813284.982207b4e4",
  7692. "visitor_ip": "187.188.67.229",
  7693. "visitor": {
  7694. "id": "S1476813284.982207b4e4",
  7695. "name": "Paciente",
  7696. "ip": "187.188.67.229",
  7697. "city": "Mexico",
  7698. "region": "Distrito Federal",
  7699. "country": "Mexico",
  7700. "country_code": "MX",
  7701. "timezone": "America/Mexico_City"
  7702. },
  7703. "agents": [
  7704. {
  7705. "display_name": "Esther Finkelstein",
  7706. "email": "efinkelstein@kaloni.com"
  7707. }
  7708. ],
  7709. "supervisors": [],
  7710. "rate": "not_rated",
  7711. "duration": 377,
  7712. "chat_start_url": "http://www.kalonimedical.com/femme/procedimientos/rinoplastia?utm_source=paidsearch&utm_medium=google&utm_campaign=sem_rinoplastia&gclid=CjwKEAjwkJfABRDnhbPlx6WI4ncSJADMQqxdxmpCG84ksLvX3nrwFvPM1uWwnT3gG2xPexOq6T4yIBoC1zXw_wcB",
  7713. "referrer": "https://www.google.com.mx/",
  7714. "group": [
  7715. 0
  7716. ],
  7717. "started": "Tue, 10/18/16 01:08:59 pm",
  7718. "pending": false,
  7719. "tags": [],
  7720. "timezone": "America/Mexico_City",
  7721. "greeting": {
  7722. "id": 2911,
  7723. "name": "Time on site: 10 sec"
  7724. },
  7725. "messages": [
  7726. {
  7727. "author_name": "Esther Finkelstein",
  7728. "text": "¡Buenas tardes! Estoy en línea y con gusto lo atenderé",
  7729. "date": "Tue, 10/18/16 01:08:59 pm",
  7730. "timestamp": 1476814139,
  7731. "agent_id": "efinkelstein@kaloni.com",
  7732. "user_type": "agent",
  7733. "type": "message",
  7734. "welcome_message": true
  7735. },
  7736. {
  7737. "author_name": "Paciente",
  7738. "text": "Donde se ubican ",
  7739. "date": "Tue, 10/18/16 01:08:59 pm",
  7740. "timestamp": 1476814139,
  7741. "user_type": "visitor",
  7742. "type": "message"
  7743. },
  7744. {
  7745. "author_name": "Esther Finkelstein",
  7746. "text": "Actualmente atendemos a pacientes de toda la República Mexicana y nuestras clínicas se encuentra en: Santa Fe, Altavista, Polanco, Satélite, Monterrey, Veracruz, Tijuana, Guadalajara, Puebla, Chihuahua, San Diego California, Colombia Bogotá y São Paulo Brasil y España Madrid",
  7747. "date": "Tue, 10/18/16 01:09:09 pm",
  7748. "timestamp": 1476814149,
  7749. "agent_id": "efinkelstein@kaloni.com",
  7750. "user_type": "agent",
  7751. "type": "message"
  7752. },
  7753. {
  7754. "author_name": "Paciente",
  7755. "text": "Rectificación con Ácido hialurónico verdad?",
  7756. "date": "Tue, 10/18/16 01:10:57 pm",
  7757. "timestamp": 1476814257,
  7758. "user_type": "visitor",
  7759. "type": "message"
  7760. },
  7761. {
  7762. "author_name": "Esther Finkelstein",
  7763. "text": "es en Santa Fe",
  7764. "date": "Tue, 10/18/16 01:11:01 pm",
  7765. "timestamp": 1476814261,
  7766. "agent_id": "efinkelstein@kaloni.com",
  7767. "user_type": "agent",
  7768. "type": "message"
  7769. },
  7770. {
  7771. "author_name": "Esther Finkelstein",
  7772. "text": "asi es quiere una cita?",
  7773. "date": "Tue, 10/18/16 01:13:21 pm",
  7774. "timestamp": 1476814401,
  7775. "agent_id": "efinkelstein@kaloni.com",
  7776. "user_type": "agent",
  7777. "type": "message"
  7778. }
  7779. ],
  7780. "events": [
  7781. {
  7782. "author_name": "Esther Finkelstein",
  7783. "text": "¡Buenas tardes! Estoy en línea y con gusto lo atenderé",
  7784. "date": "Tue, 10/18/16 01:08:59 pm",
  7785. "timestamp": 1476814139,
  7786. "agent_id": "efinkelstein@kaloni.com",
  7787. "user_type": "agent",
  7788. "type": "message",
  7789. "welcome_message": true
  7790. },
  7791. {
  7792. "author_name": "Paciente",
  7793. "text": "Donde se ubican ",
  7794. "date": "Tue, 10/18/16 01:08:59 pm",
  7795. "timestamp": 1476814139,
  7796. "user_type": "visitor",
  7797. "type": "message"
  7798. },
  7799. {
  7800. "author_name": "Esther Finkelstein",
  7801. "text": "Actualmente atendemos a pacientes de toda la República Mexicana y nuestras clínicas se encuentra en: Santa Fe, Altavista, Polanco, Satélite, Monterrey, Veracruz, Tijuana, Guadalajara, Puebla, Chihuahua, San Diego California, Colombia Bogotá y São Paulo Brasil y España Madrid",
  7802. "date": "Tue, 10/18/16 01:09:09 pm",
  7803. "timestamp": 1476814149,
  7804. "agent_id": "efinkelstein@kaloni.com",
  7805. "user_type": "agent",
  7806. "type": "message"
  7807. },
  7808. {
  7809. "author_name": "Paciente",
  7810. "text": "Rectificación con Ácido hialurónico verdad?",
  7811. "date": "Tue, 10/18/16 01:10:57 pm",
  7812. "timestamp": 1476814257,
  7813. "user_type": "visitor",
  7814. "type": "message"
  7815. },
  7816. {
  7817. "author_name": "Esther Finkelstein",
  7818. "text": "es en Santa Fe",
  7819. "date": "Tue, 10/18/16 01:11:01 pm",
  7820. "timestamp": 1476814261,
  7821. "agent_id": "efinkelstein@kaloni.com",
  7822. "user_type": "agent",
  7823. "type": "message"
  7824. },
  7825. {
  7826. "author_name": "Esther Finkelstein",
  7827. "text": "asi es quiere una cita?",
  7828. "date": "Tue, 10/18/16 01:13:21 pm",
  7829. "timestamp": 1476814401,
  7830. "agent_id": "efinkelstein@kaloni.com",
  7831. "user_type": "agent",
  7832. "type": "message"
  7833. },
  7834. {
  7835. "text": "Paciente left the chat.",
  7836. "date": "Tue, 10/18/16 01:15:16 pm",
  7837. "timestamp": 1476814516,
  7838. "type": "event",
  7839. "user_type": "visitor"
  7840. }
  7841. ],
  7842. "engagement": "auto_invite",
  7843. "started_timestamp": 1476814139,
  7844. "ended_timestamp": 1476814516,
  7845. "ended": "Tue, 10/18/16 01:15:16 pm"
  7846. }
  7847. ],
  7848. "total": 38392,
  7849. "pages": 1536
  7850. }
Advertisement
Add Comment
Please, Sign In to add comment
Advertisement
Public Pastes
Advertisement
We use cookies for various purposes including analytics. By continuing to use Pastebin, you agree to our use of cookies as described in the Cookies Policy.  OK, I Understand
Not a member of Pastebin yet?
Sign Up, it unlocks many cool features!