Hello. How can I help you?

Oh, hello. My new console is broken.

OK. What's the problem with it?

for two weeks, it worked. Now it doesn't turn on at all

Mmm, that's strange. When did you buy it?

a month ago

Have you got the receipt?

Yes, here you are.

we have no spare in stock. I can give you a refund. is that okay with you?

sure