05:57:08] Theresa: Hello, thank you for contacting Xbox Customer Support. My name is $!{operator.nickname}. Please give me a moment to review your question.
[05:58:29] Theresa: Hi Reece, I hope you're doing good today despite the issue.
[05:59:31] Theresa: I see here that we have issue downloading your GTA V, is that right?
[06:00:10] Reece: Its already installed and ive played it before. But its now saying it needs to finish but i need to sign into the original account it was brought on. Even after doign so it wont let me play the game
[06:03:28] Theresa: I am sorry about that.
[06:03:31] Theresa: Let me do my best to help you today.
[06:03:35] Theresa: May I have your email and gamertag please?
[06:04:06] Reece: for my account Gametag: Dev Clarity Email: Sniperuk1996@hotmail.co.uk
[06:04:30] Theresa: Are you using Xbox One or 360?
[06:04:59] Reece: For the account it was brought on Gamertag: EasternPenguin7 Email:Randolphwec039@hotmail.com
[06:05:06] Reece: xbox one
[06:05:32] Reece: Eastern penguin is where the game was brought. and Dev Clarity is the account i Play on
[06:08:33] Theresa: Is your Xbox One set to home console?
[06:08:39] Reece: yes
[06:08:59] Theresa: Did you change any settings before it happened?
[06:09:07] Reece: nope
[06:09:52] Theresa: Thank you for the information.
[06:10:08] Theresa: Please give me a minute to pull up your account.
[06:11:34] Theresa: Thanks for your patience.
[06:12:04] Theresa: I will be sending you a verification code on the email address attach to Eastern penguin. Can you check your email for me please?
[06:15:17] Reece: okay bare with me
[06:15:44] Theresa: No problem.
[06:16:39] Reece: Havent received it?
[06:16:43] Reece: was it the email Randolphwec039@hotmail.com
[06:17:35] Theresa: Can you also check the spam/junk mail please?
[06:18:00] Reece: 47318288
[06:19:00] Theresa: Got it.
[06:19:02] Theresa: Please give me 2 mins to check your account.
[06:19:06] Reece: ok
[06:24:27] Theresa: 1294906159 AF
[06:25:17] Theresa: Thank you for patiently waiting.
[06:25:26] Theresa: Sorry for the wait.
[06:25:40] Theresa: Here's what happened.
[06:26:19] Theresa: The game was indeed purchased under EasternPenguin7.
[06:27:30] Theresa: However, the game was auto refunded and that's the reason why you can't access the game on the other account.
[06:27:52] Theresa: Since it was refunded, the license of the game was also removed on the account.
[06:27:50] Reece: Why was it refunded
[06:29:20] Theresa: The system detects that there was an authorization issue from the financial institution. For this cases, any transactions will be auto refunded.
[06:30:05] Reece: So when you say refunded does that mean ill have to re buy the game? or does the money go back onto the account meaning i can just re purchase it for free
[06:31:54] Theresa: The transaction was cancelled and the money was refunded back to your account. So all you have to do is to repurchase the game and you'll be all set!
[06:32:57] Reece: okay bare with me ill try it now
[06:32:58] Reece: quickly
[06:33:13] Theresa: Not a problem.
[06:33:45] Reece: nope says i have to pay £54.99
[06:34:27] Theresa: Sorry for the confusion, Reece.
[06:34:40] Theresa: You have to repurchase the game again.
[06:35:22] Reece: okay thank you very much

© 2015 Microsoft Terms Privacy & cookies Developers English (United Kingdom)