Click & Collect still not working. 4 days and havent been able to checkout won auction. Is it going to be fixed soon? If not I will need to tell the seller to give it to next highest bidder.
2019 - 10 - 22
01:11:37 UTC Kristine Ann

    Hi, thank you for contacting eBay Australia Live Chat. My name is Kristine.

01:11:48 UTC Kristine Ann

    Hello, Josh.

01:12:20 UTC Kristine Ann

    I can see that you're having trouble to checkout using Click and Collect. Let me check it here.

01:14:58 UTC Kristine Ann

    Thank you for waiting Josh. May I know what error did you encounter when you try to use Click and Collect?

01:16:07 UTC plexus1

    It comes up the message "Something went wrong. Please try to check out again."

01:17:38 UTC Kristine Ann

    To be honest, we also received the same concern from other buyers. As of the moment, our Technical Team is fixing it.

01:18:54 UTC plexus1

    I've been told this multiple times. Is there an ETA on it being fixed. If not it's really unfair on the seller to not have received payment almost a week after the end of the auction

01:19:39 UTC plexus1

    So if there's no ETA I will have to tell him to try to sell it to the next highest bidder or reauctionit

01:21:08 UTC Kristine Ann

    I understand where you're coming from Josh at the same time our Technical Team has not provided a specific timeline on when it will be fixed completely. But rest assured that they will fix it as soon as possible.

01:21:38 UTC plexus1

    So what am I supposed to tell the seller?

01:24:07 UTC Kristine Ann

    You just need to contact the seller of your decison if you want to proceed or not or you can make arrangements with the seller. Actually, they are also aware of this.

01:24:35 UTC Kristine Ann

    It's best if you'll have agreement with the seller.

01:26:11 UTC Kristine Ann

    I understand that it's already frustrating that you can't purchase the item using 'Click and Collect' which is more convenient for you, at the same time, please let our Technical Team have time to fix this issue.

01:26:42 UTC plexus1

    Is there any estimate of how long it could take? Like no longer than a week?

01:27:44 UTC Kristine Ann

    What's their advise is within 24-48 hrs.

01:28:27 UTC plexus1

    Ugh, but that's what they said 4 days ago. Is there any reason to believe that now, before I message the seller

01:30:39 UTC Kristine Ann

    I know it's frustrating Josh that's why we'll understand if you'll decide not to proceed with the order.

01:31:50 UTC plexus1

    What happens if I keep waiting for it to be fixed and it takes another 4-5 days. Is there any negative consequences?

01:33:12 UTC Kristine Ann

    Rest assured that we'll not take this against you since it's a technical issue. Also, I already added your account on the report for those buyers who experienced this error.

01:35:12 UTC plexus1

    Ok, I will keep trying in the next 48 hours and if in that time it's not fixed I will cancel the order. Is there anyway to get an alert to know when it's been fixed, if it isn't fixed for this order so I know when I can continue using eBay?

01:36:06 UTC Kristine Ann

    We don't actually have that option. I suggest that you try to do it from time to time Josh.

01:36:27 UTC plexus1

    But how would I know without ordering another item

01:36:41 UTC plexus1

    I would need to commit to buying something just to see if it works

01:36:52 UTC plexus1

    And I don't want to end up in the same situation

01:37:53 UTC Kristine Ann

    I'm on your account right now and I can see that you have an item in your cart, the Asus Z87I-PRO ITX Motherboard - Original Box/Accessories Included

01:38:58 UTC Kristine Ann

    You can just click the 'Go to checkout botton and then choose the click and collect option.

01:39:18 UTC plexus1

    Yes, but I mean for future purchases, if I cancel this order

01:39:26 UTC plexus1

    How would I know when it's fixed

01:40:41 UTC Kristine Ann

    I see. You can choose 'Add to Cart' option and not the 'Buy it Now' and then you can try to check if Click and collect is already available.

01:41:17 UTC Kristine Ann

    If it

01:42:15 UTC plexus1

    Ok, thanks for your help. I will message the seller and see what they say and ask if they are willing to wait 48 hours to see if it gets fixed, otherwise it will need to be cancelled

01:43:22 UTC Kristine Ann

    Thank you for understanding the situation Josh. Again, I'm really sorry for the inconvenience this has caused you.

01:43:35 UTC

    Chat ended by plexus1