SHARE
TWEET

Untitled

a guest Oct 21st, 2019 246 Never
Not a member of Pastebin yet? Sign Up, it unlocks many cool features!
  1.  
  2. Click & Collect still not working. 4 days and havent been able to checkout won auction. Is it going to be fixed soon? If not I will need to tell the seller to give it to next highest bidder.
  3. 2019 - 10 - 22
  4. 01:11:37 UTC Kristine Ann
  5.  
  6.     Hi, thank you for contacting eBay Australia Live Chat. My name is Kristine.
  7.  
  8. 01:11:48 UTC Kristine Ann
  9.  
  10.     Hello, Josh.
  11.  
  12. 01:12:20 UTC Kristine Ann
  13.  
  14.     I can see that you're having trouble to checkout using Click and Collect. Let me check it here.
  15.  
  16. 01:14:58 UTC Kristine Ann
  17.  
  18.     Thank you for waiting Josh. May I know what error did you encounter when you try to use Click and Collect?
  19.  
  20. 01:16:07 UTC plexus1
  21.  
  22.     It comes up the message "Something went wrong. Please try to check out again."
  23.  
  24. 01:17:38 UTC Kristine Ann
  25.  
  26.     To be honest, we also received the same concern from other buyers. As of the moment, our Technical Team is fixing it.
  27.  
  28. 01:18:54 UTC plexus1
  29.  
  30.     I've been told this multiple times. Is there an ETA on it being fixed. If not it's really unfair on the seller to not have received payment almost a week after the end of the auction
  31.  
  32. 01:19:39 UTC plexus1
  33.  
  34.     So if there's no ETA I will have to tell him to try to sell it to the next highest bidder or reauctionit
  35.  
  36. 01:21:08 UTC Kristine Ann
  37.  
  38.     I understand where you're coming from Josh at the same time our Technical Team has not provided a specific timeline on when it will be fixed completely. But rest assured that they will fix it as soon as possible.
  39.  
  40. 01:21:38 UTC plexus1
  41.  
  42.     So what am I supposed to tell the seller?
  43.  
  44. 01:24:07 UTC Kristine Ann
  45.  
  46.     You just need to contact the seller of your decison if you want to proceed or not or you can make arrangements with the seller. Actually, they are also aware of this.
  47.  
  48. 01:24:35 UTC Kristine Ann
  49.  
  50.     It's best if you'll have agreement with the seller.
  51.  
  52. 01:26:11 UTC Kristine Ann
  53.  
  54.     I understand that it's already frustrating that you can't purchase the item using 'Click and Collect' which is more convenient for you, at the same time, please let our Technical Team have time to fix this issue.
  55.  
  56. 01:26:42 UTC plexus1
  57.  
  58.     Is there any estimate of how long it could take? Like no longer than a week?
  59.  
  60. 01:27:44 UTC Kristine Ann
  61.  
  62.     What's their advise is within 24-48 hrs.
  63.  
  64. 01:28:27 UTC plexus1
  65.  
  66.     Ugh, but that's what they said 4 days ago. Is there any reason to believe that now, before I message the seller
  67.  
  68. 01:30:39 UTC Kristine Ann
  69.  
  70.     I know it's frustrating Josh that's why we'll understand if you'll decide not to proceed with the order.
  71.  
  72. 01:31:50 UTC plexus1
  73.  
  74.     What happens if I keep waiting for it to be fixed and it takes another 4-5 days. Is there any negative consequences?
  75.  
  76. 01:33:12 UTC Kristine Ann
  77.  
  78.     Rest assured that we'll not take this against you since it's a technical issue. Also, I already added your account on the report for those buyers who experienced this error.
  79.  
  80. 01:35:12 UTC plexus1
  81.  
  82.     Ok, I will keep trying in the next 48 hours and if in that time it's not fixed I will cancel the order. Is there anyway to get an alert to know when it's been fixed, if it isn't fixed for this order so I know when I can continue using eBay?
  83.  
  84. 01:36:06 UTC Kristine Ann
  85.  
  86.     We don't actually have that option. I suggest that you try to do it from time to time Josh.
  87.  
  88. 01:36:27 UTC plexus1
  89.  
  90.     But how would I know without ordering another item
  91.  
  92. 01:36:41 UTC plexus1
  93.  
  94.     I would need to commit to buying something just to see if it works
  95.  
  96. 01:36:52 UTC plexus1
  97.  
  98.     And I don't want to end up in the same situation
  99.  
  100. 01:37:53 UTC Kristine Ann
  101.  
  102.     I'm on your account right now and I can see that you have an item in your cart, the Asus Z87I-PRO ITX Motherboard - Original Box/Accessories Included
  103.  
  104. 01:38:58 UTC Kristine Ann
  105.  
  106.     You can just click the 'Go to checkout botton and then choose the click and collect option.
  107.  
  108. 01:39:18 UTC plexus1
  109.  
  110.     Yes, but I mean for future purchases, if I cancel this order
  111.  
  112. 01:39:26 UTC plexus1
  113.  
  114.     How would I know when it's fixed
  115.  
  116. 01:40:41 UTC Kristine Ann
  117.  
  118.     I see. You can choose 'Add to Cart' option and not the 'Buy it Now' and then you can try to check if Click and collect is already available.
  119.  
  120. 01:41:17 UTC Kristine Ann
  121.  
  122.     If it
  123.  
  124. 01:42:15 UTC plexus1
  125.  
  126.     Ok, thanks for your help. I will message the seller and see what they say and ask if they are willing to wait 48 hours to see if it gets fixed, otherwise it will need to be cancelled
  127.  
  128. 01:43:22 UTC Kristine Ann
  129.  
  130.     Thank you for understanding the situation Josh. Again, I'm really sorry for the inconvenience this has caused you.
  131.  
  132. 01:43:35 UTC
  133.  
  134.     Chat ended by plexus1
RAW Paste Data
We use cookies for various purposes including analytics. By continuing to use Pastebin, you agree to our use of cookies as described in the Cookies Policy. OK, I Understand
 
Top