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- Dear Customer,
- Please excuse that the money has not been refunded yet.
- I am really sorry for inconvenience and loss of time.
- I understand that you are willing to buy Motu M4 audio interface.
- I will do everything necessary for you.
- In this case i request you to please order the item from our website with the fastest shipping available.
- After ordering the article please contact us once the shipping is complete.
- I will gladly refund the shipping cost borne by you.
- Furthermore-
- I wish i could initiate refund immidiately. But the amount is reserved by your bank. And it takes time . Hope you understand.
- To contact us further please use this link :
- http://www.amazon.de/impressum
- For further questions, we are of course happy to help.
- Did I solve your problem?
- If yes, please click here:
- http://www.amazon.de/gp/help/survey?p=A3RMWES3HVDNL9&k=hy&ref_=cscem_hmdyes_pt_1
- If no, please click here:
- http://www.amazon.de/gp/help/survey?p=A3RMWES3HVDNL9&k=hn&ref_=cscem_hmdno_pt_1
- Warmest regards,
- Diwakar Chaudhary
- Your feedback is helping us build Earth's Most Customer-Centric Company.
- <a href="http://www.amazon.de" target="_blank">http://www.amazon.de</a>
- -------
- Imprint - http://www.amazon.de/gp/help/customer/display.html/ref=footer_impressum?ie=UTF8&nodeId=505050
- -------
- Hello again,
- If this takes too long, I may have to go over my budget and pay for it,
- anyway.
- Could you accommodate by refunding express shipping? If not, I understand.
- Thank you so much for your help and time!
- Kind regards,
- Jacob Platauna
- On Thu, Nov 21, 2019, 12:44 Amazon.de <cs-reply@amazon.de> wrote:
- > Dear Jacob,
- >
- > Thank you for contacting Amazon.de.
- >
- > We appreciate that you wish to ensure that you will be able to order the
- > item.
- >
- > I can see that your order for this item is currently pending payment.
- >
- > The system will still schedule new processing for the payment method.
- >
- > Hopefully, the refund will become available on your account soon and the
- > processing will be successful shortly.
- >
- > However, should this take too long and the current order become cancelled,
- > then you are welcome to place a new order for the item.
- >
- > The stock levels currently still indicate that the item is available.
- >
- > Thank you for your patience and understanding.
- >
- > We sincerely hope that your refund will show soon and that we will be able
- > to successfully charge the payment method for the new order.
- >
- > As mentioned, if this is not the case then you are most welcome to place a
- > new order.
- >
- > Should you have any further questions, please do not hesitate to contact
- > us again.
- >
- > Wishing you a wonderful day.
- >
- > We look forward to your next visit to Amazon.de.
- >
- >
- > Did I solve your problem?
- >
- > If yes, please click here:
- >
- > http://www.amazon.de/gp/help/survey?p=*************&k=hy&ref_=cscem_hmdyes_pt_1
- >
- > If no, please click here:
- >
- > http://www.amazon.de/gp/help/survey?p=*************&k=hn&ref_=cscem_hmdno_pt_1
- >
- >
- >
- > Warmest regards,
- > Ida Schmidt
- >
- > Your feedback is helping us build Earth's Most Customer-Centric Company.
- > http://www.amazon.de
- >
- > -------
- >
- > Imprint -
- > http://www.amazon.de/gp/help/customer/display.html/ref=footer_impressum?ie=UTF8&nodeId=505050
- >
- > -------
- >
- > Hello,
- >
- > Could you reserve Motu M4 audio interface for me?
- >
- > I will order it once the refund comes through.
- >
- > Kind regards,
- > Jacob Platauna
- >
- > On Thu, Nov 21, 2019, 06:23 Jacob Platauna <hexachop@gmail.com>
- > wrote:
- >
- > > Hey,
- > >
- > > I really need that refund issued faster than 5-7 days. Could this be
- > done
- > > today?
- > >
- > > Kind regards,
- > > Jacob Platauna
- > >
- > > On Thu, Nov 21, 2019, 04:13 Jacob Platauna <hexachop@gmail.com>
- > wrote:
- > >
- > >> Hello again,
- > >>
- > >> I'm waiting for the refund.
- > >>
- > >> Kind regards,
- > >> Jacob Platauna
- > >>
- > >> On Wed, Nov 20, 2019, 23:36 Jacob Platauna <hexachop@gmail.com>
- > wrote:
- > >>
- > >>> Hello again,
- > >>>
- > >>> Thank you for your support and a swift response.
- > >>>
- > >>> After I buy it, is it possible to merge the orders?
- > >>>
- > >>> Kind Regards,
- > >>> Jacob Platauna
- > >>>
- > >>> On Wed, Nov 20, 2019 at 8:15 PM Amazon.de &
- > lt;cs-reply@amazon.de> wrote:
- > >>>
- > >>>> Respected Customer,
- > >>>>
- > >>>> Thanks for taking your time to write to us.
- > >>>>
- > >>>> My name is Lakshay and I will try my best to assist you
- > today.
- > >>>>
- > >>>> As you said that you wish to switch the Focusrite Solo
- > 3rd gen for
- > >>>> Focusrite 2i2 3rd Gen.
- > >>>>
- > >>>> Unfortunately it is not possible to do so due to
- > technical reasons.
- > >>>>
- > >>>> I ask you for your understanding.
- > >>>>
- > >>>> If you wish then you can cancel the order and purchase a
- > new product
- > >>>> "Focusrite 2i2 3rd Gen".
- > >>>>
- > >>>> As i can see that the article not gone into shipping and
- > it can still
- > >>>> be cancelled.
- > >>>>
- > >>>> As soon as the product is cancelled we will make a refund
- > for the
- > >>>> authorised amount charged for the product.
- > >>>>
- > >>>> Then you can buy the product on our website again.
- > >>>>
- > >>>> Finally, I cannot do much other than apologise for what
- > happened.
- > >>>>
- > >>>> I would like to thank you for your enormous patience with
- > this
- > >>>> inconvenience and generally, for a very polite tone and a
- > great deal of
- > >>>> understanding that you have shown.
- > >>>>
- > >>>> If any further questions remain to be answered or any
- > other problem you
- > >>>> have please feel free to contact us again any time.
- > >>>>
- > >>>> http://www.amazon.de/contact-us
- > >>>>
- > >>>> Have a pleasant, peaceful and prosperous day!
- > >>>>
- > >>>>
- > >>>> Did I solve your problem?
- > >>>>
- > >>>> If yes, please click here:
- > >>>>
- > >>>>
- > http://www.amazon.de/gp/help/survey?p=**************************&k=hy&ref_=cscem_hmdyes_pt_1
- > >>>>
- > <http://www.amazon.de/gp/help/survey?p=**************************&k=hy&ref_=cscem_hmdyes_pt_1>>>>>
- > ;
- > >>>> If no, please click here:
- > >>>>
- > >>>>
- > http://www.amazon.de/gp/help/survey?p=**************************&k=hn&ref_=cscem_hmdno_pt_1
- > >>>>
- > <http://www.amazon.de/gp/help/survey?p=**************************&k=hn&ref_=cscem_hmdno_pt_1>>>>>
- > ;
- > >>>>
- > >>>>
- > >>>> Warmest regards,
- > >>>> Lakshay Giri
- > >>>>
- > >>>> Your feedback is helping us build Earth's Most
- > Customer-Centric Company.
- > >>>> http://www.amazon.de
- > >>>>
- > >>>>
- > >>>> -------
- > >>>>
- > >>>> Imprint -
- > >>>>
- > http://www.amazon.de/gp/help/customer/display.html/ref=footer_impressum?ie=UTF8&nodeId=505050
- > >>>>
- > <http://www.amazon.de/gp/help/customer/display.html/ref=footer_impressum?ie=UTF8&nodeId=505050>>>>>
- > ;
- > >>>> -------
- > >>>>
- > >>>> ---------------
- > >>>> 11/20/19 05:15:31 CET
- > >>>> Your name:
- > >>>> HexaChop
- > >>>>
- > >>>> Comments:
- > >>>> Hey there,
- > >>>>
- > >>>> Is it possible to switch out the Focusrite Solo 3rd gen
- > for Focusrite
- > >>>> 2i2 3rd Gen without making it a separate order?
- > >>>>
- > >>>> Thanks for your help!
- > >>>>
- > >>>> Kind Regards,
- > >>>> Jacob Platauna
- > >>>> ---------------
- > >>>>
- > >>>>
- > >>>
- > >>>
- >
- >
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