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Jul 21st, 2017
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  1. [20:49] <Practel> Registering a forum is down >.<
  2. [20:56] <Jcink> The signup will be back on monday, we're still sorting issues from the downtime 3 days ago, sorry
  3. [20:59] <Practel> Ok
  4. [20:59] <Practel> Also
  5. [20:59] <Jcink> Hope that answers your question
  6. [21:00] <Practel> About the no-support, dont you think there should be?
  7. [21:00] <Practel> I mean yes the forum works
  8. [21:00] <Practel> but a lot of people dont use it
  9. [21:00] <Jcink> no, we don't have time to be here 24/7 for live support and I cannot afford to pay anyone for a free service
  10. [21:04] <Jcink> I appreciate your suggestion but we've considered it and we just don't want to do it
  11. [21:07] <Practel a little extra mile to please your users would be nice
  12. [21:08] <Jcink> I really don't see how it's such a bad thing to politely request that users post all of their questions, suggestions, etc in the forums
  13. [21:08] <Jcink> not even sure why I'm arguing this right now
  14. [21:11] <Practel> Consider the fact that many users cant sign up for forums or give their emails away?
  15. [21:11] <Jcink> That makes no sense. That information is required on sign-up to begin with.
  16. [21:12] <Practel> Yes, but if there the admin of a forum they can hide their email, same with jcink members BUT some parents or adults dont like to give their info away
  17. [21:12] <Jcink> we don't require email validation...
  18. [21:13] <Practel> Thats true
  19. [21:13] <Jcink> I understand there are points
  20. [21:13] <Jcink> for having a live support center
  21. [21:14] <Jcink> but we've weighed it; and don't want to do it for various reasons.
  22. [21:14] <Jcink> that's all.
  23. [21:15] <Practel> Whatever floats our boat, but what type of company doesn't have a help center?
  24. [21:15] <Jcink> you can email us or post in the support forums
  25. [21:15] <Jcink> those are two options, so to say we dont have a help center is just wrong
  26. [21:19] <Practel> Help center for people who can do neither of those for varius reasons?
  27. [21:19] <Jcink> if you can't email...
  28. [21:19] <Jcink> I don't know what to tell you
  29. [21:19] <Jcink> I'm done talking about this.
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