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  1. Competency Standards for Caribbean Vocational Qualifications (CVQ)
  2.  
  3. CCBSB10103 Level I General Office Administration (Office Clerk)
  4. Unit Code Unit Title MandatoryIEl Hours
  5. ecflve
  6. BSBCOROO11A Prepare for work Mandatory 10
  7. BSBCOR0591A Apply basic communication skills Mandatory 10
  8. BSBCORO171A Deliver quality customer service Mandatory 15
  9. BSBCOR0161A Handle telephone calls Mandatory 25
  10. BSBBADOO81A Develop keyboarding skills Mandatory 20
  11. BSBBADO671A Type and copy routine documents Mandatory 15
  12. BSBCOR0O91A Receive visitors Mandatory 20
  13. BSBBADO681A Locate and store files in a paper-based system Mandatory 20
  14. BSBCOR0O71A Operate a personal computer Mandatory 30
  15. BSBBADOO31A Use business equipment Mandatory 20
  16. BSBCOROO41A Develop professionalism Mandatory 30
  17. BSBCORO101A Work effectively in a business environment Mandatory 20
  18. BSBCOR0201A Participate in workplace safety procedures Mandatory 20
  19. BSBF|NO721A Prepare routine financial documents Elective 15
  20. BSBBADO181A Provide information to clients Elective 20
  21. FNBF|N0701A Prepare and bank financial receipts Elective 25
  22. |TCCOR0081A Sell products and services Elective 30
  23. BSSREOO131A Perform stock control procedures Elective 15
  24. BSBBADO711A Organise the copying and collating of documents Elective 10
  25. BSBBADO212A Process mail Elective 30
  26. BSBBADO612A Perform cashiering Elective 30
  27. BSBSBM0012A Craft personal entrepreneurial strategy Elective 50
  28. BSBBADO732A Record, store and supply information using a paper—base Elective 20
  29. filing system
  30. BSBBADO742A Reproduce, present and distribute complex documents Elective 20
  31. BSBBADO632A Maintain and issue stock items Elective 30
  32. BSBBADO762A Co-ordinate mail service Elective 25
  33. BSSREO0142A Maintain stock control Elective 20
  34. BSBCORO382A Display human relations skills Elective 10
  35.  
  36. To obtain this qualification, all Mandatory competencies plus a minimum of two level one elective, three
  37.  
  38. level two electives.
  39.  
  40. Nominal Training Hours (Institutional Delivery) include total hours of Mandatory competencies and
  41. Electives selected.
  42.  
  43. Copyright © 2007 Caribbean Association of National Training Agencies (CANTA)
  44. All rights reserved. No part of this document may be reproduced in any form or by any means without the prior permission of the
  45.  
  46. publishers.
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