newegg support #2

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 System 	 System:  	Tom J. has joined this session!
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 System 	 System:  	Hi William Bachynsky! My name is Tom J..
 Customer 	 William Bachynsky:  	Hi tom how are you
 Agent 	 Tom J.:  	I am doing great. Thank you for asking. How's your day, William?
 Customer 	 William Bachynsky:  	yeah not bad mate
 Customer 	 William Bachynsky:  	I'm following up from yesterday. I chatted with louis* and she couldn't find my transaction in paypal.
 Customer 	 William Bachynsky:  	I was hoping you could have a look for it, should be easier to find since i've opened a dispute
 Agent 	 Tom J.:  	Thank you for that information. After checking, I have confirmed that my colleague Louise submitted a ticket to report this issue yesterday and it is still under investigation. Would you mind waiting a couple more days please? We will keep you updated via email once there is more information or a possible resolution.
 Customer 	 William Bachynsky:  	surely you can review the dispute? Who usually does that
 Agent 	 Tom J.:  	Yes I can. Our accounting department has been looking into this.
 Customer 	 William Bachynsky:  	Okay, well some pertinent information they might like is that since there is a dispute in paypal it will be easy to find and review. And Louise was having trouble finding the transaction from my transaction ID, because the buyer and seller have different transaction ID's. So here is that info:
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Transaction details
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Seller's Name: Newegg Inc
Seller's Email: paypalglobal@newegg.com
Seller's Transaction ID: 3E643626DC372132D

Transaction Date: 23 Nov 2017
Transaction Amount: -$483.35 AUD
Invoice ID: 837500283679
Your Transaction ID: 9YK773955M020342E
Case Number: PP-006-359-746-743
 Agent 	 Tom J.:  	Thank you so much for the details, William. I have noted it in the ticket# 2662977 so that our accounting department can solve it quickly.
 Customer 	 William Bachynsky:  	wonderful, you have a good day now.
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