Your issue is: I paused my subscription a while ago, but wanted to resume it recently but my account is completely gone? I'll have to start over with an entirely new account?
You are now chatting with: Jimmy
Netflix Jimmy
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Netflix Jimmy
Not a problem let me help you on that.
Netflix Jimmy
Before we proceed, what's your Netflix email address please?
You
jlh4550@gmail.com
Netflix Jimmy
Thanks.
Netflix Jimmy
You can't log in?
You
no, i lost all my account info, trying to sign in just put me to the "create an account" page and it has none of my info from before
You
doesnt say the account is taken, lets me create a new one
Netflix Jimmy
I see, what device are you trying to use?
Netflix Jimmy
No no.
Netflix Jimmy
What device are you using?
You
currently just firefox
Netflix Jimmy
I see, do you see sign in option?
You
i am signed in already
You
when i tried to sign in with my old info, i just guided me through the account creation process
You
it has none of my watch history from before, when i used netflix for 3+ years
You
it has none of my watch preferences
Netflix Jimmy
I see, so you want to use your old Netflix and not the new one?
You
yes
Netflix Jimmy
And this your new Netflix account jlh4550@gmail.com?
You
it WAS my old account
Netflix Jimmy
Do you remember the card you put to your old account?
You
im not sure if it was directly my credit card or paypal, but i still use the same ones, card is a visa ending in 4340
Netflix Jimmy
I will send you the form for me to check for the email on the old account.
Netflix Jimmy
Alright, let's give it a try.
Netflix Jimmy
I'll send you the form now.
Your information was submitted for lookup
Netflix Jimmy
Yeah I can't pull up anything on that information you have provided on the form.
You
it was likely paid with paypal, but i still have my old cancellation email in my inbox from 8/6/17
You
its this email
Netflix Jimmy
Can I have that?
You
"Your cancellation confirmation
Hi Jason,
As you requested, we've cancelled your membership effective Friday, August 11th, 2017. "
Netflix Jimmy
I mean the email of that old account?
You
jlh4550@gmail.com
You
its the same email
Netflix Jimmy
I see, actually the email is active and you are on free trial
Netflix Jimmy
And there is no link account under the email address.
Netflix Jimmy
And even you did cancelled the old account, we can still traced it from our end.
You
for the last time
You
this is
You
the old accounrt
You
its the same email
You
the same informatioin
You
even the same password
You
can my old informatioin be retrieved or not
Netflix Jimmy
I understand, again, i can't see that there is an old account on the same email address.
You
well then ill be canceling again then, i dont want to go through the process of completely re-doing all my preferences i built up over 3 years
Netflix Jimmy
And the email address is a new account.
You
i can literally post a screenshot that says youre wrong, so no
Netflix Jimmy
You mean cancel the current membership?
You
yes
Netflix Jimmy
You will receive an email confirmation about the cancellation.